EE Outage Report in Butetown Community, Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Butetown Community, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Butetown Community and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at EE
EE is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (39%)
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Phone (24%)
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Total Blackout (22%)
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Wi-fi (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Butetown Community, Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Caerphilly, Newport, Weston-super-Mare and Rhoose.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
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| Cardiff |
Phone | |
| Caerphilly |
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| Cardiff |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Butetown Community, Wales
Latest outage, problems and issue reports in Butetown Community and nearby locations:
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Anthony Pesticcio
(@TheRealBerty) reported
from
Cardiff, Wales
@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
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Ash Lister
(@AshL93) reported
from
Cardiff, Wales
@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Kirstie 🦇🕸👻👩🏻🦽
(@KittyDotty) reported
@EE Yes which is why I have no control. Luckily I’ve managed to organise my dad to be here so I can sort it out safely but not everyone has someone to help. I was told in store that data protection came before my safety.
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Saffron Ⓥ
(@SafferTheGaffer) reported
@Lee_FGR @EE @ecotricity I didn’t know they had a phone service! Of course my utilities are with them.
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Allie
(@thealliegreen) reported
So I followed @MartinSLewis advice regarding phone contracts and called @EE and managed to get my phone and Apple Watch contracts both down to sim only. My bill has gone from £58.31 to £13.31!!! I’m so happy and it was so easy to do. If you’re out of contract, call them! #happy
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Nigel Short 💙
(@nigel_short) reported
@kubrickslenscap @EE There you go. Next call support from your phone manufacturer
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Nath
(@nath0r) reported
@EE are you able to cancel my Apple Watch plan please? I don’t have time to call to do it.
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Mac
(@GrahamBlundell2) reported
@Paulc2nd @mbison22 @EE For anyone thinking of doing this They have your account number and sort code and restart payments if you cancel your direct debit, you would need to tell the bank that your card was lost so you get a new account number, would be easier to move banks
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Johnny
(@sanstarko) reported
@EE Seeing as you’re only too happy to bump the prices up by 14% it would be awesome if your service would actual work worth a damn when in a busy location like a train station, etc.
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Hannah James
(@HannMorton) reported
@EE can I get some help please?
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Donna Haines
(@HainesDonna) reported
@EE You are terrible people. We are in a financial crisis and you have put my phone bill up by 14.4% to meet inflation with a further 3.9%. Needless to say when my contract comes to an end I will be cancelling. Thieves!!!
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Rachael
(@rm_91x) reported
@Snuglez86 @EE Got the same problem here as well. Absolutely shocking how they treat loyal customers