EE Outage Report in Butetown Community, Cardiff, Wales

Problems in the last 24 hours in Butetown Community, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Butetown Community, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Butetown Community, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Pontypridd, Pontyclun, Caerphilly, Weston-super-Mare, Barry, and Porth.

City	Problem Type	Report Time
Cardiff	TV	21 hours ago
Newport	Internet	2 days ago
Pontypridd	Internet	2 days ago
Cardiff	Wi-fi	3 days ago
Cardiff	Internet	3 days ago
Newport	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Butetown Community, Wales

Latest outage, problems and issue reports in Butetown Community and nearby locations:

• 
  aaron (@Azz_Culbertson) reported 3 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 4 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Angela Sweeney (@angelawales) reported 6 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Jack Rickus (@4rickus4) reported 15 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 15 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

• 
  Angela Sweeney (@angelawales) reported 16 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 17 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  Ross Maisey (@TweetterRoss) reported 17 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Rhys (@TheRhysCooper) reported 19 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Chris Lent (@MrChrisLent) reported 22 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Lee Lewis (@lee_a_lewis) reported 22 minutes ago from St. Athan, Wales

  @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

• 
  Simon Latham (@Welsh_Si) reported 28 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Dino Tessaro (@savalleyboy) reported 35 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Christopher Guy (@ChrisJG1988) reported 38 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Mike Walmsley (@mikewalmsley11) reported 46 minutes ago from Barry, Wales

  Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

• 
  Ross Maisey (@TweetterRoss) reported 47 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Lee Lewis (@lee_a_lewis) reported 50 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  Lee Lewis (@lee_a_lewis) reported 52 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 53 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  used to be @Jelcics (@Jakesmummmm) reported 55 minutes ago from Barry, Wales

  @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Annette Kerr (@AnnetteKerr1) reported 5 minutes ago

  @EE no signal south Skye.

• 
  charles wood (@chas1937) reported 8 minutes ago

  @EE Hi EE is your service down in Glasgow just now as cant get in too check

• 
  James bennett (@Jamesbenno7) reported 9 minutes ago

  @EE Pathetic customer service, I have been with EE for over 10yrs I believe and never had an issue with s phone bit the one time I do,you do nothing to help. Disgraceful and disappointing. This will be my last contract if this is how you deal with a problem for a loyal customer

• 
  Vicky (@vicky0375) reported 9 minutes ago

  @EE She has called and been in and told different things by different people. One said it will be January 2022 until she gets them while another said they had no idea and how long was a piece of string. She is overpaying as she is now out of contract plus down on the deposit

• 
  Andy Hurst (@AndyHurst2021) reported 10 minutes ago

  @EE your website is shockingly bad for finding any useful information and your phone lines are always busy. Really poor. All I want to find out is how to retrieve an email address for a number already registered.

• 
  Annarack (@annajanesearle) reported 10 minutes ago

  @EE I’ve done it but it hasn’t shown that it has worked yet cause I’m at 0 days still. I’ll report back if there is a problem. Very strange how it’s advertised on your site but your customer service team don’t know about it.

• 
  Sharon Arnott (@Black_Catsx) reported 13 minutes ago

  @EE I was told at the beginning of last week after complaining of little or no Internet from EE 4G wifi router & no mobile signal. Was told originally it would be fixed today. Nothing! We are in the DE55 area and there seem to be many others having issues here too. It's a joke

• 
  Dan Clark (@DanClar38375099) reported 22 minutes ago

  @VodafoneUKBiz absolutely abysmal customer service this morning by your call centre & online teams, you can’t send emails apparently @o2businessuk @EE would you like to quote for business contracts?!

• 
  paul (@paul130659) reported 23 minutes ago

  @EE …I to@his account your quick enough to take it out but it takes you longer to put a mistake back he has no money for the rest of the week as he is disabled how long do I have to wait before I can cancel my sim deals

• 
  Dean Moseley (@DeanMoseley12) reported 24 minutes ago

  @EE my broadband has been shockingly slow lately. I am in the En4 area. Any reported issues? #EE