EE outages and service status in Ugley, England

Problems in the last 24 hours in Ugley, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ugley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ugley, England

Latest outage, problems and issue reports in Ugley and nearby locations:

• 
  ROB (@97_BULLDOG_97) reported 4 minutes ago from Buntingford, England

  @sarah_j_robins @EE Phone them up & complain they gave me money off my next bill ,I haven't had a proper signal for nearly 6 weeks

• 
  Paul (@paulhayward200) reported 7 minutes ago from Haverhill, England

  @EE If anyone is thinking of joining look forward to messed up bills and price plans . Cancelling all 4 lines tomorrow and making a formal complaint.😡

• 
  Paul (@paulhayward200) reported 13 minutes ago from Haverhill, England

  @ThreeUK I just want to congratulate Three for having a robust network . No problems streaming or making calls. Very different to @EE who’s network could not cope before the start of the virus outbreak and has now completely fallen apart.

• 
  TomJackson10 (@TomJackson10) reported 17 minutes ago from Bishop's Stortford, England

  @ee broadband - shocking last 2 evenings 7-10pm, spend life trying to sort, now missing football, are these issues widespread?

• 
  Lee Cooke (@hertscooke) reported 18 minutes ago from Royston, England

  Come on @EE get this sorted out! A loyal customer being treated like this isn’t good for your PR....

• 
  John (@Dadyougeek) reported 18 minutes ago from Harlow, England

  I’m guessing that @EE won’t admit there is a problem with gifting data which is why they won’t response to my customer service tweets

• 
  Kevin Hayles (@kevinhayles) reported 20 minutes ago from Harlow, England

  @ileostomyontour @littlemissileo @EE Appalling to treat anyone in that manner. Even more so if in urgent need!

• 
  Pavlos (@pavlosant) reported 26 minutes ago from Saffron Walden, England

  @ee broadband has not been working for two months now since April. Today was the fourth time you have cancelled the confirmed and booked engineer appointment. No communication for cancellation again. Waited in vain. Cannot work from home without wifi. Shocking customer service

• 
  John Smoleskis (@johnski2000) reported 26 minutes ago from Harlow, England

  @EE Hi David. It was a most unhelpful message. Something along the lines that there’s a problem. Just got home. All seems to be working ok now. Thanks

• 
  lee (@ljchandler11) reported 27 minutes ago from Harlow, England

  @EE hi trying to gift data to my son but keep getting error message.. can you help.

• 
  ROB (@97_BULLDOG_97) reported 28 minutes ago from Buntingford, England

  @sarah_j_robins @EE I don't know how they can say that u can get a signal anywhere when clearly u can't, along the coast u never get a signal

• 
  Paul (@paulhayward200) reported 29 minutes ago from Haverhill, England

  @EE I have my PAC code from EE. How long does it take to switch over to a new network ?

• 
  Helen Galletley (@helengalletley) reported 31 minutes ago from Fowlmere, England

  @EE Appalled with your service since I moved to my new home 5 weeks ago. Still no phone line or broadband & no resolution date. I have to chase you every day for updates despite it apparently having been escalated. I am told the same thing every day & nothing changes. Had enough.

• 
  Jane Cambridge (@jane_cambridge) reported 48 minutes ago from Hadstock, England

  @EE I’ve tried DM but got the standard automatic reply - I think you have a problem as my Husband and I both use EE and neither can phone out on our phones using Wi-Fi calling or 3G etc

• 
  Gavin Plume (@ChairBadger) reported 50 minutes ago from Harlow, England

  @EE Yes I am it's really annoying as keep getting an automated email saying on way and can't check on my account, now being told your taking money out of my account based on old contract which I am not paying, is this fair and good customer service?

• 
  Paul (@paulhayward200) reported 50 minutes ago from Haverhill, England

  @EE I have just renewed my contract with EE and f course my speeds start going to pot. Used to get between 70-150 meg now down to 20meg. Ok still usable but a concern that it has dropped so much.

• 
  WAYNE HOOD (@Hoodie1973) reported 53 minutes ago from Harlow, England

  Sorry for the quick influx of tweets @EE been well I don’t like to swear so let’s just say piss poor

• 
  Kevin Hayles (@kevinhayles) reported 57 minutes ago from Ware, England

  Very poor customer service @EE. Feel free to get in touch and arrange some training for your teams. Let’s turn this into a positive. #cantwait #ostomy #hiddendisabilities #facilitiesforall

• 
  Rob moore🥩🥩🍺🍺 (@gonzbigdaf) reported 59 minutes ago from Birchanger, England

  @EE Try fixing your network in burton on trent 2 years of probs you lost so many customers to Vodafone

• 
  Cllr Matthew Saggers (@MatthewSaggers) reported 59 minutes ago from Harlow, England

  @ee report a network issue 6 months ago don't get fix ring up for pac codes to leave and all I had is phone calls from you ever since try to see what you can do. Fix tge signal would be great. Funny part was first call dropped out the second the person could no hear me.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kev (@KevlarBrock) reported 2 minutes ago

  Hi @EE any known issues in CH65? Multiple devices having connection issues. Router restarted. Issue persists. Some devices working fine? Can’t even get into EE app to run tests!

• 
  Mark (@MarkAmiga) reported 4 minutes ago

  @EE Not looking good for EE either, only 6 days in, it goes off completely, even restarting fails to show the Wi-Fi network name for me to even connect to, either its a problem with OpenReach or your Router

• 
  Beasty 90 (@90Beasty) reported 5 minutes ago

  @EE Thats just it I CAN NOT CONTACT YOU ANY OTHER WAY than here as my service has been CUT OFF fue to over due bill, which is now paid, IN FULL, via CRS thar you sent to get the money!1, no calls, no texts, nothing

• 
  Danfotoman (@danfotoman1) reported 10 minutes ago

  @EE You claim to be the best network in the uk, your terrible in Birmingham does ee stand for “extremely exaggerated “ probably the worse network I’ve ever had

• 
  Tim Chapman 💙 (@timchap) reported 11 minutes ago

  @Hepworthclare @EE Welcome to our faceless, dysfunctional, bot-laden society where proactive human customer service has been progressively replaced by tech driven customer dis-service!

• 
  Martin Elliker (@MartinElliker) reported 11 minutes ago

  @EE finally after 18 days I can stop posting piles of 💩 18 days it has taken to get my WiFi service that was great through BT to be transferred over to their partner EE - now just need to check everything works as it should including my TNT sports - let’s see shall we !!!!

• 
  Chris Dee (@chrisdee2016) reported 13 minutes ago

  @EE @WeAreOpenreach The order was placed ages ago the equipment fitted but connection to post outside couldn't be made as there is an issue with it we were informed along with our nextdoor neighbour we could ask if they could use the electricity pole to run the cable

• 
  Mark Royle-Evatt (@MEvatt) reported 20 minutes ago

  @Hepworthclare @EE Does any major company have good customer service? They all seem to be absolutely useless and not care about their customers. All the websites now have an AI bot that absolutely pointless but needs dealing with before speaking to a human. It’s just so frustrating and stressful.

• 
  Stuart1959 (@StuartT34021273) reported 22 minutes ago

  @EE hi I would like to cancel my tv & broadband package & before you say i can't because I have a contract then I will take this further as I'm sure it's illegal to charge for something you can't provide I will phone tomorrow when your so called telephone service 150 opens 🤬

• 
  Edfen19 (@edfen19) reported 22 minutes ago

  Why are the simplest things ALWAYS the most difficult to sort out. Been trying to sort my Internet out for days now either a new contract or just a simple renew with my current provider @ee. It's true no loyalty in absolutely anything these days so **** @ee and hello @VodafoneUK