EE Outage in Great Dunmow, Essex, England

@ee report a network issue 6 months ago don't get fix ring up for pac codes to leave and all I had is phone calls from you ever since try to see what you can do. Fix tge signal would be great. Funny part was first call dropped out the second the person could no hear me.

@ee broadband has not been working for two months now since April. Today was the fourth time you have cancelled the confirmed and booked engineer appointment. No communication for cancellation again. Waited in vain. Cannot work from home without wifi. Shocking customer service

@EE We do not it’s FTTP only I think it’s an exchange problem as we have an LOS light on it’s been reported already just need to know if it’s a wider network issue

@EE hi, I’m trying to change my direct debit date but not having much luck. I called 150 to but the automated service just set me up a new direct debit ! All I simply want to do is change the date ?

@EE hi trying to gift data to my son but keep getting error message.. can you help.

I’m guessing that @EE won’t admit there is a problem with gifting data which is why they won’t response to my customer service tweets

@EE Try fixing your network in burton on trent 2 years of probs you lost so many customers to Vodafone

@ee broadband - shocking last 2 evenings 7-10pm, spend life trying to sort, now missing football, are these issues widespread?

@EE Yes I am it's really annoying as keep getting an automated email saying on way and can't check on my account, now being told your taking money out of my account based on old contract which I am not paying, is this fair and good customer service?

@EE thank you to customer services in Greenock last week for resolving my bill issue. I’m not sure who I spoke to but she was great. Customer services are always swift to resolve things whenever I’ve dealt with them 👍🏻

@ileostomyontour @littlemissileo @EE Appalling to treat anyone in that manner. Even more so if in urgent need!

@EE Hi David. It was a most unhelpful message. Something along the lines that there’s a problem. Just got home. All seems to be working ok now. Thanks

Sorry for the quick influx of tweets @EE been well I don’t like to swear so let’s just say piss poor

I live in Chelmsford in a large housing estate and have 0 signal inside my house. If I want to make a call I have to, well use the stupidly expensive landline or sit in my car on the driveway 🤣 @EE #Mobilecoverage #CM1 #chelmsford

@EvilGayTwin @johnellis83 @EE My signal is so frustrating, times it even says I have pretty much full 4G signal yet nothing loads

@EE Mark at the EE store in Braintree gave me the customer service I have ever had, he deserves recognition so I’m tweeting you about it! #mark #ee #eebraintree

@EE any chance of sorting your service out. Can’t make or receive calls

£16 added to my bill by @EE .. for trying to call... THEM! And they never even answered! Back to Vodafone come July!

@EE Is it me or are ee the worst network coverage about All I would like is some answers

@EE Is it me or are you the worst network coverage in the UK

@AFCMase49 @EE I’m with you on thi. Recently they have gone to ****. Going to leave them when my contract is up soon

@EE hi EE, upgraded my phone on the 8th August, received email confirming but nothing since!! Unable to reply to email, help on the app gives contact number but that cuts out saying this number is no longer available - what’s happening ?

My @ee pack had failed to renew, my phone is unusable and the @ee person I spoke told me there was no known solution to this, it was an IT issue with no prognosis. Not good enough. No info on Website or social media. Is this the vaunted @ee excellent customer service?

@PriyaMulji @O2 @EE Tesco mobile uses the same network as O2 and I’ve always found their customer service fab and some very good deals too. Worth a look.

@EE Been with u over 15 years now and your offers on an upgrade are terrible, looks like I’ll be moving to @O2 or @ThreeUK what’s your plans for an iPhone 13 with 100gb internet or unlimited

Just been cut off trying to call @O2 (want to move over to them). Will the service there be as bad as @EE?

@EE @EE could you confirm where service is guaranteed. Constant issues with phone since Jan 2022. Unable to answer calls today. Told by your technical advisor service is not guaranteed at home, whilst moving or whilst stationary.

@EE I paid for roaming whilst in orlando. It didn't work and my phone network was constantly on "emergency calls" only. I tired 3 times your help chat. Nothing worked. I tried this morning to chat online to explain why I don't think I should be expected to pay my full bill and

@EE recently within the last few months switched to EE from BT. BT sometimes had issues but not like EE in the last 6 or so weeks. can’t even have a conversation with anyone if i’m at home using the phone. i want out of my contract. reason being poor quality of product.

@EE no signal in Ka3 postcode area!? Again. Home 4G mobile broadband, less than 1Mb signal! Help!?