EE Outage Report in Pontardawe, Neath Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontardawe, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 26: Problems at EE
EE is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (40%)
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Phone (35%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Pontardawe, Neath Port Talbot, Wales
The most recent EE outage reports came from the following cities: Cross Hands, Maesteg, Swansea, Neath, Port Talbot and Ammanford.
| City | Problem Type | Report Time |
|---|---|---|
 Cross Hands |
Internet | |
| Maesteg |
Phone | |
| Swansea |
Phone | |
| Neath |
Phone | |
| Port Talbot |
Phone | |
| Swansea |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Pontardawe, Wales
Latest outage, problems and issue reports in Pontardawe and nearby locations:
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Andrew Reed
(@reedo456) reported
from
Bishopston, Wales
@O2 No help needed thanks - @EE are much better
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Jamie-Lee
(@jamiebradnum) reported
from
Swansea, Wales
@EE It’s all been resolved thank you. Is it possible I could pass on some feedback to Chloe from your Merthyr office. She was brilliant, called me back when she said she would. Resolved by issue, and called today just to make sure all was okay. Great service. 👍🏽
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Daniel Cole
(@DanielCole03) reported
from
Coelbren, Wales
@EE Any reason why your network is down again! Third time in a week with no warning for the last two times!
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Jamie-Lee
(@jamiebradnum) reported
from
Swansea, Wales
@EE is my device covered for accidental damage? I don’t have insurance on the device, so understand there would be maybe an OOW repair cost. Do you know how much this may be?
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liv
(@al0haliv) reported
from
Swansea, Wales
ok so @EE has the worst complaints procedure and customer service cool thanks xxx
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Helen Watkins
(@Helz8310) reported
from
Pontardawe, Wales
@EE I’ve just received a new Doro smartphone for my Mum to help her stay connected. It’s pay as you go and came with £10 but I can’t activate the pack so she can’t make calls. Please advise! Many thanks
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Lindsey Kent
(@pixi_1008) reported
from
Swansea, Wales
@EE All fine now - must have been down for a few hours but got it sorted later that day 👌🏼
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James Jenkins
(@Jamesdroid1) reported
from
Aberavon, Wales
Second time in two days now where I've had to restart my phone just to regain access to my mobile data. Otherwise my Note 10+ just tells me to sign into the network, for the @EE website to tell me I'm blocked from buying data. The support is useless to. Unless I have access (1/2)
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𝙴𝚖𝚖𝚊
(@EMG_89) reported
from
Ammanford, Wales
@EE good afternoon! I wanted to sign up to iPhone 12, the £25 has been debited but the confirmation timed out and it says I am not registered. Please help.
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Ponty Butchers
(@pontybutcher) reported
from
Pontardawe, Wales
@izzicca @EE Bad signal maybe mate 👍🏼
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Brian Parsons
(@parsons_brian) reported
from
Port Talbot, Wales
@EE email from EE to say problem in my area, network will be affected. No change there then!
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Carl Gough
(@ConnectionCarl) reported
from
Ystalyfera, Wales
@EE Phoning your complaint line became the only answer but still having to wait a further 5 days to get the return envelope.
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Richard Edmunds 🏴
(@edmundsinwales) reported
from
Swansea, Wales
@EE mobile service has been down over 24hrs now and I have a 12hr night shift to navigate tonight. It's okay at home as have WiFi. Any idea how much longer it's gonna last? #NightShift #Security
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James Jenkins
(@James_Jenkins_9) reported
from
Swansea, Wales
To wait for a response from an email which took days before transferring my number to a new network. Despite being in a 14 day grace period. Was promised a call back from an “executive level” yesterday, which surprise, didn’t happen. @EE are as much of cowboys as ScottishPower.🤡
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Jamie-Lee
(@jamiebradnum) reported
from
Swansea, Wales
@EE Good morning. How do I reactivate my data plan on my Apple Watch? Is someone able to help please.
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Emma miles
(@thegeekmiles) reported
from
Pontardawe, Wales
@EE hi, the signal in our area has been dreadful for months, my husbands personal and work mobiles are being severely affected, this is making working difficult. He rang to complain and was told he could not get any compensation even though we pay for a service we can’t use. Yet
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Sam 🏴
(@samschwartz95) reported
from
Gorseinon, Wales
@EE an unable to access the bt sports app for some reason can I get some help with this please
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@SharpHomeUK I have a Sharp Smart TV - please tell me how I can get the @btsport app as I am a new BT Sport customer through @EE I cannot find the app in the TV’s app list, thank you.
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Claire Donnan
(@RealBraveheart) reported
from
Gowerton, Wales
@EE can someone please help me with my order
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Nicola Fine
(@NicolaFine1) reported
from
Swansea, Wales
Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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jon williams
(@jon16923) reported
@EE hi would you fix a faulty charging port on a fold 3 if so how much please
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Shona McKenzie 🏴
(@ShonaMMckenzie) reported
@EE your app has been saying since yesterday I’m out of credit but I’ve not used any of my plan. This means I can’t call, text or go online without getting charged at standard rates This happens frequently-please fix it
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David Benton
(@monotone72) reported
@EE been waiting now for a £1000 refund since October 6th. Are you having a liquidity problem or is your customer service just terrible?
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Pangchay 🉐 🐳 $KUJI
(@PangchayCrypto) reported
@EE when you going to sort out your internet? its been over a week now. its so bad I cant even play music on Spotify, your engineers said should be done by Tuesday just past what a shambles.
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crisp lover
(@Loverofcrisps) reported
@EE Thanks, i nipped into a store and sorted it. Didnt get as good deal as taking out a new line (as an existing customer) but got my perk discount on it too.
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pj.innovation
(@InnovationPj) reported
@EE I am a @Plusnet mobile customer (but it does use the @EE network)
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Pantherax
(@EKSPantherax) reported
@EE Thanks Glen. I’ve been able to speak to customer services using the new SIM number. They’ve answered my query. The number port hadn’t started despite the email suggesting otherwise. Not great but at least I’ve got an honest answer and a way forward. Cheers.
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Ellie Rose
(@Elliercowell) reported
If anyone wants **** customer service.. reach out to @EE they’ll know how to put you in a bad mood!! Sending my new phone to my old address and now can’t get a new one till Tuesday all because they didn’t phone me back.. and can’t give me a replacement. Waste of ******* space!
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Leah
(@LeahRazor) reported
@EE Having massive problems with the folks at Bolton. My order was cancelled and i was not informed, yet i was debited! Staff have been so unhelpful
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Gerald Vernon-Jackson 🔶️
(@geraldvjuk) reported
@EE No, yet again EE failed to get this sorted, failed to contact me and seem surprised with my daily call to say the phone has been out of operation for 16 days. Really terrible customer support.