EE Outage in Pontardawe, Neath Port Talbot, Wales

@EE is my device covered for accidental damage? I don’t have insurance on the device, so understand there would be maybe an OOW repair cost. Do you know how much this may be?

@EE It’s all been resolved thank you. Is it possible I could pass on some feedback to Chloe from your Merthyr office. She was brilliant, called me back when she said she would. Resolved by issue, and called today just to make sure all was okay. Great service. 👍🏽

@EE Good morning. How do I reactivate my data plan on my Apple Watch? Is someone able to help please.

@EE Phoning your complaint line became the only answer but still having to wait a further 5 days to get the return envelope.

@SharpHomeUK I have a Sharp Smart TV - please tell me how I can get the @btsport app as I am a new BT Sport customer through @EE I cannot find the app in the TV’s app list, thank you.

@EE can someone please help me with my order

@izzicca @EE Bad signal maybe mate 👍🏼

@EE an unable to access the bt sports app for some reason can I get some help with this please

@O2 No help needed thanks - @EE are much better

@EE Any reason why your network is down again! Third time in a week with no warning for the last two times!

@EE I’ve just received a new Doro smartphone for my Mum to help her stay connected. It’s pay as you go and came with £10 but I can’t activate the pack so she can’t make calls. Please advise! Many thanks

Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

@EE email from EE to say problem in my area, network will be affected. No change there then!

ok so @EE has the worst complaints procedure and customer service cool thanks xxx

Second time in two days now where I've had to restart my phone just to regain access to my mobile data. Otherwise my Note 10+ just tells me to sign into the network, for the @EE website to tell me I'm blocked from buying data. The support is useless to. Unless I have access (1/2)

@EE All fine now - must have been down for a few hours but got it sorted later that day 👌🏼

@EE you need a word with your customer service. Tried ringing to question about the so called maintenance always happening with your network. Nobody answers for 40minutes. Not even sure if it is even maintenance or your network is just shocking. Have quiet word with yourself.

@EE £100 excess to fix a screen which you can buy for £20-30.... not sure what exactly I’m paying for each month. I’ll be cancelling the insurance and looking elsewhere.

@EE pls why is my data not working

IS ANYONE ELSE’s data on @ee down

@EE I couldn’t watch BT Sport on my main screen yesterday and couldn’t get through on your customer support helpline, and you didnt respond on Twitter until today, what kind of service am i paying for?

@EE @EE can you help me with an upgrade order placed I have pmd you :)

@EE after 2 great years of service with EE I get charged for xtra add to plans not on my account both in November and December resulting in huge bills at Xmas. Bank statement showing bill paid as alway until 13th of jan! Never missed a payment and no reminder or warning from ee

@EE hi I just got the Apple Watch with a plan that said separately sim with unlimited call text n data but the data is not working why is that #

@EE My EE app is still not working, can't even open, complaint many times but no answer

@EE Any idea when the EE App is going to be back up and running, been issues with it for at least 2 weeks and I have no way of viewing my bills

@EE any idea when the EE app is going to be up and running. I have had issues with it for 2 weeks now, all the updates on my phone and app have been done so no issues there- I want to see my bill but can’t access it !!!!

@EE I’ve tried reporting a service issue but when I type my post code in it changed it to a completely different one. Twice. Any idea why?

@mattsmedley1974 @EE I have had them from o2, Ee and from 3.. I’m with Vodafone. I do pay 1 of my children’s contracts and she is with 3.. I just checked in their app to make sure! It’s a scam.. never follow the link

@Lindemann27 Tried all that! Even followed a guide online to check the router firmware was up to date! Last I can think is I need a signal booster but my flat is tiny! I’m practically sitting on the router!! It ******* useless @EE