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EE Outage Report in Neath, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Neath, Wales 09/26/2025 10:15

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Phone (39%)

    Phone (39%)

  2. Internet (36%)

    Internet (36%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Neath, Wales

The most recent EE outage reports came from the following cities: Swansea and Bridgend.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea Phone
United KingdomSwansea Phone
United KingdomSwansea Phone
United KingdomSwansea Internet
United KingdomSwansea Internet
United KingdomSwansea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • chrisjjames_ Chris (@chrisjjames_) reported from Neath, Wales

    @EE my ee Internet has been down for the last five hours. What's going on?

  • Helz8310 Helen Watkins (@Helz8310) reported from Pontardawe, Wales

    @EE I’ve just received a new Doro smartphone for my Mum to help her stay connected. It’s pay as you go and came with £10 but I can’t activate the pack so she can’t make calls. Please advise! Many thanks

  • parsons_brian Brian Parsons (@parsons_brian) reported from Port Talbot, Wales

    @EE email from EE to say problem in my area, network will be affected. No change there then!

  • BenHarris918 Bby Gurl (@BenHarris918) reported from Aberkenfig, Wales

    @EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do

  • EMG_89 𝙴𝚖𝚖𝚊 (@EMG_89) reported from Ammanford, Wales

    @EE good afternoon! I wanted to sign up to iPhone 12, the £25 has been debited but the confirmation timed out and it says I am not registered. Please help.

  • pontybutcher Ponty Butchers (@pontybutcher) reported from Pontardawe, Wales

    @izzicca @EE Bad signal maybe mate 👍🏼

  • samschwartz95 Sam 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@samschwartz95) reported from Gorseinon, Wales

    @EE an unable to access the bt sports app for some reason can I get some help with this please

  • thegeekmiles Emma miles (@thegeekmiles) reported from Pontardawe, Wales

    @EE hi, the signal in our area has been dreadful for months, my husbands personal and work mobiles are being severely affected, this is making working difficult. He rang to complain and was told he could not get any compensation even though we pay for a service we can’t use. Yet

  • James_Jenkins_9 James Jenkins (@James_Jenkins_9) reported from Swansea, Wales

    To wait for a response from an email which took days before transferring my number to a new network. Despite being in a 14 day grace period. Was promised a call back from an “executive level” yesterday, which surprise, didn’t happen. @EE are as much of cowboys as ScottishPower.🤡

  • Babyeh66 Helen Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Babyeh66) reported from Swansea, Wales

    @SharpHomeUK I have a Sharp Smart TV - please tell me how I can get the @btsport app as I am a new BT Sport customer through @EE I cannot find the app in the TV’s app list, thank you.

  • NicolaFine1 Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • jamiebradnum Jamie-Lee (@jamiebradnum) reported from Swansea, Wales

    @EE It’s all been resolved thank you. Is it possible I could pass on some feedback to Chloe from your Merthyr office. She was brilliant, called me back when she said she would. Resolved by issue, and called today just to make sure all was okay. Great service. 👍🏽

  • RealBraveheart Claire Donnan (@RealBraveheart) reported from Gowerton, Wales

    @EE can someone please help me with my order

  • edmundsinwales Richard Edmunds 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@edmundsinwales) reported from Swansea, Wales

    @EE mobile service has been down over 24hrs now and I have a 12hr night shift to navigate tonight. It's okay at home as have WiFi. Any idea how much longer it's gonna last? #NightShift #Security

  • ConnectionCarl Carl Gough (@ConnectionCarl) reported from Ystalyfera, Wales

    @EE Phoning your complaint line became the only answer but still having to wait a further 5 days to get the return envelope.

  • DanielCole03 Daniel Cole (@DanielCole03) reported from Coelbren, Wales

    @EE Any reason why your network is down again! Third time in a week with no warning for the last two times!

  • adamgribble981 Adam Davies (@adamgribble981) reported from Ammanford, Wales

    @EE any idea what’s up with my phone? iPhone 13 pro max 3 days old and had nothing but problems with it, today all I’ve had is problems with the internet, sms and making calls, really intermittent!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @O2 No help needed thanks - @EE are much better

  • jamiebradnum Jamie-Lee (@jamiebradnum) reported from Swansea, Wales

    @EE is my device covered for accidental damage? I don’t have insurance on the device, so understand there would be maybe an OOW repair cost. Do you know how much this may be?

  • jamiebradnum Jamie-Lee (@jamiebradnum) reported from Swansea, Wales

    @EE Good morning. How do I reactivate my data plan on my Apple Watch? Is someone able to help please.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Matthew72572058 Matthew Keenan (@Matthew72572058) reported

    @EE I ordered a new phone from you due to an upgrade through bt. Firstly you said I had received the phone but I hadn't. After a 72 hour investigation and 20 hour phone time on my side you agreed I had not. You have now sent me a broken phone. I've been to ee stafford who refused

  • LloopyLlaura Llaura Downie (@LloopyLlaura) reported

    @EE Hi, I upgraded a phone on my plan online and once the order had been paid for & confirmed, I was asked to call to confirm details. I was on hold for 47mins before the line disconnected - I appreciate lines are busy. Any help would be appreciated in confirming the details.

  • chicodow Mark Chico Hopkins (@chicodow) reported

    @EE always been complimentary of your customer services but on Friday spent 48 minutes on phone with a further 20 minutes when I got through was told somebody would call me back. 48 hours later I’m still waiting

  • BustyMagee stephanie (@BustyMagee) reported

    @EE wow your Kingston store outside bentalls I shall never return. Went in looking to upgrade. Asked if I could see the Samsung galaxy 22 ultra. Guy said no.Right so a phone shop that won't let you see a phone and told me to go into John Lewis. Guess I'm not going to upgrade then

  • archie229 Archana Sharma (@archie229) reported

    JIO network is bad and to rectify this they say please take JIO Fiber. I complained about this in the month of June and till date they have not taken any action. Thank you JIO for your poor network and poor customer service @JioCare @ee @reliancejio

  • MagicMerry88 Magic Man (@MagicMerry88) reported

    @EE thanks for making no effort to reply. Your customer service skills are dreadful

  • GomReggie Reggie Gom 🇺🇦 (@GomReggie) reported

    @EE Your system is clearly faulty and it needs to be fixed!!!! I really hope your lot sort this ridiculous problem out, I AM UNIMPRESSED!!!!! #EE #SKYNEWS

  • sawayamanights Emma| locked out of deckersnights (@sawayamanights) reported

    my internet at home is soo fking bad omg @EE step ur ***** up

  • GomReggie Reggie Gom 🇺🇦 (@GomReggie) reported

    @EE Your customer service people know about this too, and they say it might be linked to the other problem. I cannot understand how a supposedly High Tech firm like yourselves can have problems with your system like this!!!! UTTERLY RIDICULOUS!!!!! #skynews #GMB

  • DeanMoles Dean Moles (@DeanMoles) reported

    @EE I'll keep asking until you reply ..I've been a customer for 20 plus years..I visited a store to upgrade my phone bearing in mind I pay for 4 accounts And I was sent away as you wanted me to buy a new contract I don't need one You wanted me to purchase a phone elsewhere