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EE Outage Report in Neath, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Neath, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 12% Total Blackout (12%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Neath, Wales

The most recent EE outage reports came from the following cities: Swansea, Neath, and Bridgend.

CityProblem TypeReport Time
Swansea Internet 3 days ago
Neath Phone 1 month ago
Bridgend Internet 2 months ago
Bridgend Phone 2 months ago
Swansea Phone 2 months ago
Bridgend Phone 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • RealBraveheart
    Claire Donnan (@RealBraveheart) reported from Gowerton, Wales

    @EE can someone please help me with my order

  • NicolaFine1
    Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • DanielCole03
    Daniel Cole (@DanielCole03) reported from Coelbren, Wales

    @EE Any reason why your network is down again! Third time in a week with no warning for the last two times!

  • samschwartz95
    Sam 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@samschwartz95) reported from Gorseinon, Wales

    @EE an unable to access the bt sports app for some reason can I get some help with this please

  • pixi_1008
    Lindsey Kent (@pixi_1008) reported from Swansea, Wales

    @EE All fine now - must have been down for a few hours but got it sorted later that day 👌🏼

  • Helz8310
    Helen Watkins (@Helz8310) reported from Pontardawe, Wales

    @EE I’ve just received a new Doro smartphone for my Mum to help her stay connected. It’s pay as you go and came with £10 but I can’t activate the pack so she can’t make calls. Please advise! Many thanks

  • al0haliv
    liv (@al0haliv) reported from Swansea, Wales

    ok so @EE has the worst complaints procedure and customer service cool thanks xxx

  • jamiebradnum
    Jamie-Lee (@jamiebradnum) reported from Swansea, Wales

    @EE Good morning. How do I reactivate my data plan on my Apple Watch? Is someone able to help please.

  • reedo456
    Andrew Reed (@reedo456) reported from Bishopston, Wales

    @O2 No help needed thanks - @EE are much better

  • BenHarris918
    Bby Gurl (@BenHarris918) reported from Aberkenfig, Wales

    @EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do

  • pontybutcher
    Ponty Butchers (@pontybutcher) reported from Pontardawe, Wales

    @izzicca @EE Bad signal maybe mate 👍🏼

  • jamiebradnum
    Jamie-Lee (@jamiebradnum) reported from Swansea, Wales

    @EE It’s all been resolved thank you. Is it possible I could pass on some feedback to Chloe from your Merthyr office. She was brilliant, called me back when she said she would. Resolved by issue, and called today just to make sure all was okay. Great service. 👍🏽

  • mikeyowen2
    Michael owen Ⓜ (@mikeyowen2) reported from Swansea, Wales

    @EE you need a word with your customer service. Tried ringing to question about the so called maintenance always happening with your network. Nobody answers for 40minutes. Not even sure if it is even maintenance or your network is just shocking. Have quiet word with yourself.

  • rosijones
    Rosi Jones (@rosijones) reported from Swansea, Wales

    @EE £100 excess to fix a screen which you can buy for £20-30.... not sure what exactly I’m paying for each month. I’ll be cancelling the insurance and looking elsewhere.

  • ConnectionCarl
    Carl Gough (@ConnectionCarl) reported from Ystalyfera, Wales

    @EE Phoning your complaint line became the only answer but still having to wait a further 5 days to get the return envelope.

  • jamiebradnum
    Jamie-Lee (@jamiebradnum) reported from Swansea, Wales

    @EE is my device covered for accidental damage? I don’t have insurance on the device, so understand there would be maybe an OOW repair cost. Do you know how much this may be?

  • Babyeh66
    Helen Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Babyeh66) reported from Swansea, Wales

    @SharpHomeUK I have a Sharp Smart TV - please tell me how I can get the @btsport app as I am a new BT Sport customer through @EE I cannot find the app in the TV’s app list, thank you.

  • Jamesdroid1
    James Jenkins (@Jamesdroid1) reported from Aberavon, Wales

    Second time in two days now where I've had to restart my phone just to regain access to my mobile data. Otherwise my Note 10+ just tells me to sign into the network, for the @EE website to tell me I'm blocked from buying data. The support is useless to. Unless I have access (1/2)

  • parsons_brian
    Brian Parsons (@parsons_brian) reported from Port Talbot, Wales

    @EE email from EE to say problem in my area, network will be affected. No change there then!

  • EMG_89
    𝙴𝚖𝚖𝚊 (@EMG_89) reported from Ammanford, Wales

    @EE good afternoon! I wanted to sign up to iPhone 12, the £25 has been debited but the confirmation timed out and it says I am not registered. Please help.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • AccioClotpole
    Kat (@AccioClotpole) reported

    @EE is your network down in Yeovil? Haven't had any signal for a couple days now

  • MunchPudding
    Munch Pudding™️ (the original)🐈‍⬛💙💛 (@MunchPudding) reported

    Hello @EE, we’ve paid £10 for a roaming pass for NZ, and it’s not working! We have no network provider at all & now you’ve blocked the account! 🇳🇿

  • ls_1983
    Lee Stewart (@ls_1983) reported

    @EE You can’t help, as per original message it Has to be done over the phone and no matter when I call you’re always too busy to answer. Customer service basics is hire enough staff to answer the phones

  • Supersi1
    Simon McHale (@Supersi1) reported from Manchester, England

    @EE I am trying your PAYG SIM before committing to a contract and used your Christmas extra data offer however after topping up we can’t see the extra data promised. Can you help please?

  • MottyRW
    RichardM (@MottyRW) reported

    @O2 . Dear o2, this is a thread on your customer service. I have a contract with your for £10/month. I recently activated a USA travel bolt-on and travelled to the USA for 5 days where I utilised it (I note it included a shockingly bad 0.5mbps speed cap @EE are much better here)

  • shena_chilvers
    Shena Chilvers (@shena_chilvers) reported

    @EE help - iPhone 14 pro max complete blank when I woke up - had to plug into laptop to recharge it. Updated to 16.2 & now NO SIGNAL - NO DATA - NOTHING! Tying to call but can’t obviously! Having to use someone else’s phone but YOU AREN’T ANSWERING!Been 1/2 hr at mo still waiting

  • Izan_rani
    Fahrani⛳️ (@Izan_rani) reported

    @ArnottJanet @EE Talk to @Lordtechi they helped me when support services wouldn’t help me🥺..

  • ArnottJanet
    Janet Arnott (@ArnottJanet) reported

    @EE Hi, I’m trying to find out when my current broadband contract with EE comes to an end? I’ve logged in to my account and looked under my Plan Summary but it just says my Plan is active and it is a 24 month contract but there are no start or end dates? Can you help?

  • Danny_E_2016
    Dannnay (@Danny_E_2016) reported

    @EE Thanks, it's more of an FYI, I tried to buy on a MacBook, a Windows PC and Laptop and on my Phone. I've given uo now purchased elsewhere. But maybe it's worth telling your IT dept thats there's broken links when trying to buy a S22 Ultra.

  • ShadowBakura_
    ShadowBakura_ [Cal] (@ShadowBakura_) reported

    @EE would be nice to have my wifi when you randomly stop my service at 10pm when I require it for my baby monitor