EE Outage in Cuckfield, West Sussex, England

Hi @EE had issues yesterday transferring the data plan from my Apple Watch Series 5 to my new Series 6. Spoke to tech support yesterday and have an incident number and was told Level 2 support would call, but no call today? Any idea when they might call? Thanks!

@zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with

@EE your service doesn’t improve it get worse on the train service from Brighton to London. It use to be unreliable along that route. It’s now unusable. Daily. Just unusable.

@EE my broadband is down when it was only installed 2 days ago!?

What a joke @EE have become. Ordered & paid for new phone/contract on 17/5 and since heard nothing. Went into branch and told to call 150. Tried and NEVER get an answer. Ok,so got no choice but to leave. #shambles

@EE How do I report a broadband speed issue - phone lines appear to be closed. It’s currently at 10% of the maximum speed and 20% of the guaranteed minimum.

@PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.

@EE hello what’s going on with you service today me and my mum have had no signal all day.We going to get a refund for the day.

@EE your signal is so shite that I literally pay £50+ a month to use WiFi that I also have to pay for 🥴🥴🥴🥴

@EE Yes but when you order it the shop tells you dispatched in one day. Now been 8. Wheat into the store now told could be another 28 days. No contact from EE extremely poor customer service. Just talked friends into going with 3 when they Hurd my story

@Alfie_Moon @EE 28 days to cancel brother or they get lost in the post......

@EE hey EE, just had a call with Jo in your Wales office (tech support, I think) who was beyond helpful and polite. Hopefully you can pass on my gratitude.

@EE I don’t see any point in talking again & being told it is a fair deal. I will be leaving EE at the earliest opportunity. I was told I didn’t need to buy extra data as I never go over my quota & I ended up buying extra last month.

Very disappointed @EE. I upgraded to iPhone X last year & my friend got a very good deal from EE. I called EE & got a very bad deal & was told my friend didn’t get his super deal from EE (which he did) by the man from EE. I am not happy !

@EE disappointed in the service received. upgraded my phone still not received it dpd saying they never received it from u. U saying u sent it. Customer service saying they will call me back never heard back got cut off. Very angry &thinking of cancelling my contract completely

@EE Yes. My fiancee also gets the same message on his phone when he logs in so surely it's a problem with ee?

@EE worst customer experience ever. Thought it was all sorted and had to call again.

@EE been in tears and panic over your service today. Worst customer experience over the last few weeks ever.

@EE Anyone joining EE needs their head checking. Crap customer service. Poor loyalty scheme (with them for 5 years and still wanted money for upgrade) non competitive deals. Do what I did and join @giffgaff

@EE is there an outage of tv service in whaley bridge?

@ThreeUK told on 5 different occasions in the last 24hrs my phone would be here today... And nothing, not even a follow up as promised... @Vodafone @EE look for a new customer?

@EE I've not long upgraded to the Samsung S20 Ultra, and i'm having some issues with it. Its constantly telling me it has no SIM, it drops calls frequently, If i connect it to any BT device, i cant be heard on any call during the connection, or afterwards 1/2

@EE Hi, the issue seems to have resolved this evening.

@EE I can’t get enough on phone and live chat is a waste of space. Can someone help me?!

@EE Hi, my wifi has been running slow all day, even down to 6Mbps, the is the second time in the past week this has happened. Wondering if you could sort this out