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EE Outage Report in Horley, Surrey, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Horley, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Horley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 13% Total Blackout (13%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Horley, England

The most recent EE outage reports came from the following cities: Redhill, Epsom, Purley, Crawley, Caterham, Horsham, Horley, Banstead, Balcombe, East Grinstead, Dorking, and Coulsdon.

CityProblem TypeReport Time
Redhill Internet 3 days ago
Epsom Phone 8 days ago
Purley Internet 8 days ago
Purley Internet 9 days ago
Crawley Phone 9 days ago
Caterham Internet 17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Horley, England

Latest outage, problems and issue reports in Horley and nearby locations:

  • FrenzyWalker
    cal 👑 (@FrenzyWalker) reported from Horsham, England

    @EE my broadband is down when it was only installed 2 days ago!?

  • jon_turner276
    Jon Turner (@jon_turner276) reported from Whyteleafe, England

    @EE what’s up with your upgrade website? Been trying to upgrade to an iPhone 12pro for three days now and it’s constantly says there is a technical issue??

  • Stallios76
    Chris (@Stallios76) reported from Crawley, England

    @EE Hi, any chance you can explain how I can upgrade from an IPhone xr(never a problem & great signal everywhere) to an iPhone 12, and struggle to get signal and doesn’t charge in the car..? #veryannoying

  • Bertieburtensh1
    Bertieburtenshaw (@Bertieburtensh1) reported from Crawley, England

    @EE Yes but when you order it the shop tells you dispatched in one day. Now been 8. Wheat into the store now told could be another 28 days. No contact from EE extremely poor customer service. Just talked friends into going with 3 when they Hurd my story

  • AndrewDacre
    Andrew Dacre (@AndrewDacre) reported from Crawley, England

    Hi @EE had issues yesterday transferring the data plan from my Apple Watch Series 5 to my new Series 6. Spoke to tech support yesterday and have an incident number and was told Level 2 support would call, but no call today? Any idea when they might call? Thanks!

  • slex_542865
    paula long (@slex_542865) reported from Leatherhead, England

    @EE why did you advise me yesterday to go to a EE shop to fit an EE Sim into an orange phone. Bad advice. And apparently it happens a lot

  • Mark_BeerArt
    Mark Newman (@Mark_BeerArt) reported from Epsom and Ewell District, England

    @EE Give it to care workers as well. I am not a care worker, but use on my phone, and to be frank it is an excellent service wouldn't go anywhere else. (Been with you so long you were orange when my wife and I joined)

  • mitch250681
    steve mitchell (@mitch250681) reported from Horsham, England

    @EE hello what’s going on with you service today me and my mum have had no signal all day.We going to get a refund for the day.

  • acroliths
    Christine Taylor (@acroliths) reported from East Grinstead, England

    @AppleSupport so now three weeks without iPhone SE- Group 8 now tell me it has been returned to Apple so I have no opportunity to ask @EE to look at this. How much longer to sort a replacement phone? This is unacceptable for me - the customer

  • brighton_2019
    brighton (@brighton_2019) reported from Crawley, England

    @EE your service doesn’t improve it get worse on the train service from Brighton to London. It use to be unreliable along that route. It’s now unusable. Daily. Just unusable.

  • DanGinBrown
    Dan Dad 🔶 (@DanGinBrown) reported from Epsom and Ewell District, England

    @EE Our Broadband has been down for a while now. KT4 area. Are there any faults in the network we should know about?

  • ScopesSiannah
    Siânnah Scopes (@ScopesSiannah) reported from Crawley, England

    @EE your signal is so shite that I literally pay £50+ a month to use WiFi that I also have to pay for 🥴🥴🥴🥴

  • SuttonCarers
    Sutton Carers Centre (@SuttonCarers) reported from Epsom and Ewell District, England

    @EE We’re a charity. A long-time customer. You made a mistake in April - it’s ok, things happen. But it’s June & you’re still holding over £300 of our charitable monies. And now the broadband is down, too. Surely someone can help us get back to what’s important here? @MarcAllera

  • TimboBagginses
    Tim F (@TimboBagginses) reported from East Grinstead, England

    @PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.

  • BurnzyH
    Hazel 🥸 (@BurnzyH) reported from Redhill, England

    Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating

  • 115thDream_
    Laura (@115thDream_) reported from East Grinstead, England

    @zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with

  • MikeT72336576
    Mike T (@MikeT72336576) reported from Horley, England

    @KIKITkiran @mouthwaite @EE Why do young people often get referred to as “some kid” when there’s a customer service issue? A little unkind!

  • KarenA_69
    Karen Alford (@KarenA_69) reported from Whyteleafe, England

    @EE absolute disgusting service especially as been a customer for 26 years.. not for much longer if nobody can be bothered to get back to me #badcustomerservice #EE

  • turvey84
    Kevin84 (@turvey84) reported from Crawley, England

    What a joke @EE have become. Ordered & paid for new phone/contract on 17/5 and since heard nothing. Went into branch and told to call 150. Tried and NEVER get an answer. Ok,so got no choice but to leave. #shambles

  • HyPeSTsNaTchY
    kieransnatchu (@HyPeSTsNaTchY) reported from Crawley, England

    @RoDi117 @EE The problem now is people are going to blame @NianticLabs for this and it’s not there fault.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • RealMunchie
    ᖇEᗩᒪᗰᑌᑎᑕᕼIE 🇺🇦 (@RealMunchie) reported

    YO @EE you ask me to go into DM's, I reply with info and you dont even acknowledge my DM's...... POOR!

  • sjparker517
    Sarah Mitchell (@sjparker517) reported

    @EE how come when a mast is down some people get money off their bill and some don’t. 4 phones with you in our house and not a single one works. Day 4 now. Poor customer service let alone phone service !! 🤬

  • AFamilyUK
    Sam 🍫📚🏁👩🏻‍🏫 (@AFamilyUK) reported

    @EE am I able to speak to or message somebody about network unlocking a Samsung S10 pls? We've used the code provided but it's locked the phone after too many attempts. Thank you.

  • EmilyPrice1993
    Emily (@EmilyPrice1993) reported

    @EE Everytime I call your Customer Service team the signal is very poor and we are unable to hear each other. I’ve tried calling in several different locations but the same issue occurs. Is there any way that this issue can be looked into or I can be contacted in another way?

  • thedavequinn
    David Quinn (@thedavequinn) reported

    @EE Thank you. I was able to get through to support on the phone and they resent the missing Next Steps email, so we are all good 👍🏻 Would suggest someone fixes the phone number verification on your website though; some people don’t have U.K. phones at the point they are ordering:)

  • RealMunchie
    ᖇEᗩᒪᗰᑌᑎᑕᕼIE 🇺🇦 (@RealMunchie) reported

    @SoloFlawed I feel this right now with the Issues im having with little to no internet or service with @EE Been in a Twitter chat now for 2hrs and going nowhere fast.

  • AmritaT02814794
    Amrita Thakur (@AmritaT02814794) reported

    Seriously appalling service from @EE @BT. I have now spoken to 10 different people who don't know how to get a home telephone number transferred (these 2 companies are merging). I have been passed from the sales team to the tech team and all sorts and incurring extra charges,

  • kiraherdman
    Kira Herdman (Legally) 🏳️‍⚧️ 🏳️‍🌈 🌹 (@kiraherdman) reported

    Well at least @ee helps. Fault on my broadband line, fair enough. Networks go down every so often. An extra 50Gb on my phone so I can use it as a hotspot while they sort it. Well done !!!

  • TeacherDistant
    distant teacher (@TeacherDistant) reported

    @EE absolute useless customer care- transferred my number over to u- gave my number to business and business number to me- wasted 3 hours on phone ringing after various incidents connected with transfer- no resolution whatsoever and nobody seems bothered

  • tescomobile
    Tesco Mobile (@tescomobile) reported

    @mrcflknr @EE Hi there Marc. VoLTE is something we support, however depends on your location and hardware. Unfortunately Wi-Fi calling isn't currently support, however has been fed back to the relevant team on your behalf - Callum