1. Home
  2. ❯
  3. Companies
  4. ❯
  5. EE
  6. ❯
  7. Horley, England
EE

EE Outage Report in Horley, Surrey, England

Why is my EE service not working?

No problems detected

If you are having issues, please submit a report below.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Horley, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Horley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 12% Total Blackout (12%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Horley, England

The most recent EE outage reports came from the following cities: Redhill, Epsom, Purley, Crawley, Caterham, Horsham, Horley, Banstead, Balcombe, East Grinstead, and Dorking.

CityProblem TypeReport Time
Redhill Internet 7 days ago
Epsom Phone 12 days ago
Purley Internet 12 days ago
Purley Internet 13 days ago
Crawley Phone 13 days ago
Caterham Internet 21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Horley, England

Latest outage, problems and issue reports in Horley and nearby locations:

  • KarenA_69
    Karen Alford (@KarenA_69) reported from Whyteleafe, England

    @EE absolute disgusting service especially as been a customer for 26 years.. not for much longer if nobody can be bothered to get back to me #badcustomerservice #EE

  • slex_542865
    paula long (@slex_542865) reported from Leatherhead, England

    @EE why did you advise me yesterday to go to a EE shop to fit an EE Sim into an orange phone. Bad advice. And apparently it happens a lot

  • AndrewDacre
    Andrew Dacre (@AndrewDacre) reported from Crawley, England

    Hi @EE had issues yesterday transferring the data plan from my Apple Watch Series 5 to my new Series 6. Spoke to tech support yesterday and have an incident number and was told Level 2 support would call, but no call today? Any idea when they might call? Thanks!

  • Mark_BeerArt
    Mark Newman (@Mark_BeerArt) reported from Epsom and Ewell District, England

    @EE Give it to care workers as well. I am not a care worker, but use on my phone, and to be frank it is an excellent service wouldn't go anywhere else. (Been with you so long you were orange when my wife and I joined)

  • turvey84
    Kevin84 (@turvey84) reported from Crawley, England

    What a joke @EE have become. Ordered & paid for new phone/contract on 17/5 and since heard nothing. Went into branch and told to call 150. Tried and NEVER get an answer. Ok,so got no choice but to leave. #shambles

  • SuttonCarers
    Sutton Carers Centre (@SuttonCarers) reported from Epsom and Ewell District, England

    @EE We’re a charity. A long-time customer. You made a mistake in April - it’s ok, things happen. But it’s June & you’re still holding over £300 of our charitable monies. And now the broadband is down, too. Surely someone can help us get back to what’s important here? @MarcAllera

  • KR_SurreyMirror
    SurreyMirrorKirk (@KR_SurreyMirror) reported from Crawley, England

    @Alfie_Moon @EE 28 days to cancel brother or they get lost in the post......

  • BurnzyH
    Hazel 🥸 (@BurnzyH) reported from Redhill, England

    Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating

  • MikeT72336576
    Mike T (@MikeT72336576) reported from Horley, England

    @KIKITkiran @mouthwaite @EE Why do young people often get referred to as “some kid” when there’s a customer service issue? A little unkind!

  • mitch250681
    steve mitchell (@mitch250681) reported from Horsham, England

    @EE hello what’s going on with you service today me and my mum have had no signal all day.We going to get a refund for the day.

  • Stallios76
    Chris (@Stallios76) reported from Crawley, England

    @EE Hi, any chance you can explain how I can upgrade from an IPhone xr(never a problem & great signal everywhere) to an iPhone 12, and struggle to get signal and doesn’t charge in the car..? #veryannoying

  • acroliths
    Christine Taylor (@acroliths) reported from East Grinstead, England

    @AppleSupport so now three weeks without iPhone SE- Group 8 now tell me it has been returned to Apple so I have no opportunity to ask @EE to look at this. How much longer to sort a replacement phone? This is unacceptable for me - the customer

  • 115thDream_
    Laura (@115thDream_) reported from East Grinstead, England

    @zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with

  • TimboBagginses
    Tim F (@TimboBagginses) reported from East Grinstead, England

    @PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.

  • Bertieburtensh1
    Bertieburtenshaw (@Bertieburtensh1) reported from Crawley, England

    @EE Yes but when you order it the shop tells you dispatched in one day. Now been 8. Wheat into the store now told could be another 28 days. No contact from EE extremely poor customer service. Just talked friends into going with 3 when they Hurd my story

  • FrenzyWalker
    cal 👑 (@FrenzyWalker) reported from Horsham, England

    @EE my broadband is down when it was only installed 2 days ago!?

  • jon_turner276
    Jon Turner (@jon_turner276) reported from Whyteleafe, England

    @EE what’s up with your upgrade website? Been trying to upgrade to an iPhone 12pro for three days now and it’s constantly says there is a technical issue??

  • brighton_2019
    brighton (@brighton_2019) reported from Crawley, England

    @EE your service doesn’t improve it get worse on the train service from Brighton to London. It use to be unreliable along that route. It’s now unusable. Daily. Just unusable.

  • ScopesSiannah
    Siânnah Scopes (@ScopesSiannah) reported from Crawley, England

    @EE your signal is so shite that I literally pay £50+ a month to use WiFi that I also have to pay for 🥴🥴🥴🥴

  • DanGinBrown
    Dan Dad 🔶 (@DanGinBrown) reported from Epsom and Ewell District, England

    @EE Our Broadband has been down for a while now. KT4 area. Are there any faults in the network we should know about?

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • StephenWenn2
    Stephen Wenn (@StephenWenn2) reported

    @MarcAllera @EE @rootmetrics I started a new contract just over a week ago my internet speed less that 2 I just go signal 1-2hours day no internet l losing money having no internet all EE say we working on it it’s a joke

  • forgedbyfiree
    Forged By Fire (@forgedbyfiree) reported

    @EE @bt_uk ru both networks down i am working my wifi is down i work from home

  • Alex_Boggis1
    Alex™ (@Alex_Boggis1) reported

    @EE I can’t access your website or my app. I know it’s the middle of the night but I need to access my account to check my bill as I think there is a fraudulent payment in my bank but need to double check your bill before I contact bank. Are your services down??

  • hannahfaulkes
    Hannah Faulkes (@hannahfaulkes) reported

    @EE Hi, I’m still only able to get less than 1mb/s download speeds at home. Ongoing problem since moving here in Dec 2021. Given up hope of it ever improving and rely on broadband to use my phone..

  • Fattttpuumpuum
    🪒;-: (@Fattttpuumpuum) reported

    @FWI_Warrior @kraitwastaken @EE They dont deserve my money wtf

  • therealmrmahan
    Richard Mahan (@therealmrmahan) reported

    @EE Never heard you sorry phone was muted

  • JakeLCartwright
    Jake (@JakeLCartwright) reported

    @EE @rootmetrics Also, 124/340 calls failing on their network within a month isn’t classed as “high”, essentially if over 1/3 of your communications are critical, I’d avoid EE

  • BadLuckTomPS
    BadLuckTom (@BadLuckTomPS) reported

    @EE @rootmetrics BS utterly worse network for me so im leaving it and switching to @TheO2

  • MallyMelO
    Mel Olymbios (@MallyMelO) reported

    @EE You need to sort out your customer services. You have messed up and cut off the wrong sim of a vulnerable and disabled person. When they called you, you couldn’t be less helpful. She is waiting for important medical calls and needs the replacement sim asap. Sort it out!

  • jessicaetheri11
    jessica etheridge (@jessicaetheri11) reported

    @EE brilliant wifi isn’t working. Can’t speak to anyone on the phone until 8am. Supposed to be starting a course from home for my job at 8am via the internet. So sick of crappy service