EE Outage Report in Banstead, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Banstead, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 29: Problems at EE
EE is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (36%)
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Internet (34%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Banstead, Surrey, England
The most recent EE outage reports came from the following cities: London, Southwark, Fulham, Wandsworth, Woolwich, Croydon, Hounslow, Bromley, Lewisham, Beckenham, Twickenham, Mitcham, Epsom, Reigate and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Phone | |
| Fulham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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Matthew Sexton
(@matt_sexton) reported
from
Croydon, England
@Ofcom Thanks, I will. The inability to turn off @EE's voicemail on their digital voice landlines is a serious, unresolved issue.
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Matthew Sexton
(@matt_sexton) reported
from
Croydon, England
Frustrating that you can't disable voicemail on @EE digital voice landline phones. Causing no end of problems with elderly relatives who can't get to the phone before it activates...
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Dell Smith
(@HowardDellSmit1) reported
from
Tolworth, England
@EE Please let me know what's happening with bad signal in Kingston Upon Thames 1 bar sometime zero bar very bad since Friday Please get sorted are Engineers fixing this problem? Is it a mass problem please?
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me
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Angela Magny
(@AngelaMagny) reported
from
London, England
Are there any network issues @EE ?? In central London and have no data or voice. Only able to use phone on Wi-Fi. Have tried rebooting, airplane mode etc.
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Faisal M
(@Faysal_noor) reported
from
London, England
@EE very poor signals (reception) coverage since last 10 days around Redbridge Station (IG1) area. Can you please rectify this as it’s causing so much issue and unable to make calls and use internet most of the time. Thank you
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet
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Dan Flynn
(@DanWantsTech) reported
from
Twickenham, England
@EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?
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Rizwan Ahmed
(@RizKundi) reported
from
Blackheath, England
@EE I am at Silvertown London E16 and your internet service is terrible since this weekend
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T y k e
(@tykeharvey) reported
from
Worcester Park, England
@ee 5G is worse than there 4G it never blood loads anything
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Rob Cockerton
(@bertie_cee) reported
from
London, England
@MarcAllera absolutely exhausted with trying to end my contract with @EE I pay £105 a month which increases by £12 in april! Countless drop calls! Poor coverage yet my work colleagues on Tesco mobile laugh at me! I want to reduce my monthly bill but told I cannot
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Mandyphin28
(@mandyphin28) reported
from
Camberwell, England
@EE . Your customer service is terrible. I will be gone as soon as possible. Been with #EE for 15 years. Goodbye 👋
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Veena Patel
(@VeenaPa42103967) reported
from
Croydon, England
@EE If you work for ee then my issues has gone to complaints and no manager had attempted to call me like advisor have said. I spoke to on the web chat who clearly was reading from a script saying he’s a manager. But wasn’t even in this country.
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petrolheadharry
(@HarryHardy91) reported
from
Bromley, England
@ee down again ? Not able to make any calls or internet
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Steve N
(@stevejax2003) reported
from
Eltham, England
@EE I was given false information, the lady that signed my new contract assured me it was cheaper than the previous year, that turned out not to be true and now there's a £4 rise. Time for a change, the huge increase in the cost of living benefits EE but not the customer
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Tony Wiseman
(@tonywiseman1976) reported
from
Camberwell, England
@EE You might be losing a customer this year…
EE Issues Reports
Latest outage, problems and issue reports in social media:
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carl hancy
(@HancyCarl) reported
@EE Do we get a refund for loss of service ?
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Gareth
(@gareth_90210) reported
Has @EE developed another fault on their line? Our signal has just disappeared
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Lucy
(@LucyElizabeth_J) reported
@EE I’ve been having terrible issues with my broadband is it just me or a wider issue? Also for how long it’s being going on I’d like to discuss cancelling the broadband and going back to my previous provider please
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Sarah-Kimberley
(@PlayforthSarah) reported
@EE never join EE. Phone has lack of data in Spain despite having roaming and now back in UK same issue with data only works on WiFi.... @ThreeUK you got any good deals?
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J1Gs4w1892
(@J1Gs4w1892) reported
@EE How do we get compensation for loss of earnings as we had 2 days of earnings for 4 drivers lost because of a “software issue”. It’s ridiculous that it’s 2025 and there is no backup for this happening!
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Paul steele
(@Br0kenStarr) reported
@EE cont... Off taken, to absolutely zero communication from EE other than my original order confirmation. This simply is not good enough & a very poor first impression. I'm now out of pocket due to days taken off work & still without a phone or any information. Tempted to cancel
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Paul steele
(@Br0kenStarr) reported
Hey @EE , I just wanted to raise that the experience of trying to become an EE mobile customer for the first time has been nothing short of awful! After nearly 2 weeks of waiting for my phone, 3 calls to EE and being promised it would be delivered the next day, 2 unpaid days...
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steve leahy
(@steviedon) reported
@EE please help. Been trying to add a data roaming package on (just arrived in USA) and your app keeps refusing to let me add one. Been doing everything you asked and it crashes EVERY time. I changed to EE for this very reason! I heard you were good abroad. So far horrendous
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C🦦
(@thecazzle) reported
@EE I can’t actually cope with your **** customer service. How do you actually still operate as a company? It’s laughable!!!
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Chris Birch
(@seabee41) reported
Been with orange/@EE for over 30 years (my original account number was only 4 figures long) I leave after doubling the price of my SIM plan for less service.