EE Outage in Whalley, Lancashire, England

@Khar0s @EE Was an early upgrade from a Note 9. Worst decision I made tbh

You know what’s insane? The fact that my Pixel 5, that has been on contract for a year and a half with @EE, would still cost me over £500 to cancel early - I’ve got 7 months left. Pixel 5 cost £500 brand new even back then! That’s like a £2k contract for a £500 phone!!

@EE Ah, thats a shame. I don't have time to call so wanted to do it online. Never mind, thanks anyway.

@EE No I haven’t got the time to spend talking on the phone, I should be able to find good deals online like I can with other networks including yourself if I’m a new customer.

@EE Why can I get better deals just by searching on the internet than I can from your dedicated upgrade page. Customer for 10+ years, think it time 👋

Or generally poor connection on @EE 👀

@EE here we go again!What’s the cancellation policy for fibre broadband?Fed up of it dipping in and out.Countless engineers sent out, nobody can fix it and then we just get forgotten about.Appalling service all round.Using up monthly data on mobile phones!

@EE numerous times I’ve contacted you to try and resolve my WiFi connection issues, numerous engineer visits(another booked today that we were let down by) just want my contract to end so I can go elsewhere. Never had such a shocking experience/service

@wm4175 @mouthwaite @EE I've been with ee for ever the first time I got a mobile was with T Mobile never had a problem with them

@EE your broadband service is an absolute joke! This has gone on for far too long, being thrown off our router and now struggles to view anything on WiFi #nothappy #useless #notfitforpurpose

@EE Ok so thats me having to reboot my wifi another 11 times in 3 days! This issue clearly has not been resolved! It’s SO frustrating

@EE sent a text to say the outage in Chorley had been fixed, so far today I’ve had to reboot the WiFi network 6 times! Off the back of a long phone call to find a resolution on Friday! Paying £40 for at best intermittent service! Not acceptable

What is going on with the @EE service? Nothing for 3 days! No communication either.

@EE EE mobile network has been down in postcode BL0 since yesterday. Any news about when service will be restored, please?

@EE hi, is there a problem with signal in rossendale? I’ve had no signal or 4g for over a week now and have to stay connected to WiFi at all times!! So does my friend

@EE The service overall wasn’t great to start so these issues te delivery need sorting but these guys pulled it back !

@jenlion @EE I've had exactly this with insurance, mortgages, all sorts. They rely on customer inertia to retain them. When I move I always make their customer retention team (they'll definitely call you if you're leaving) know I'm moving specifically because of these tactics.

@EE Hi, is the network down in Blackburn? BB1. No service for the past couple of hours.

@EE you are still using an old address for our billing on invoices despite telling you this needs removing. Please help

@EE is there a way to find out if my phone has been dispatched or not? I ordered it on Friday but there was a 'mismatch' so I contacted customer service yesterday. A new one was ordered & my email had expected delivery date of today but on the site it's now saying dispatch...

@EE well sorry to be say I will be leaving this network. No loyalty to customers, been with ee for many years. Just rang to upgrade my phone and the deals are ridiculous. Can get a loads better deal with another company.

@EE Crediton 4g signal problem off more than on almost a week now

@EE SO45 area, the signal sucks today, what’s going on ? Barely one bar, normally max signal.

@EE You have been upfront about the price increase but as you see from the Government, things arent set in stone and still charging it and then making 2billion profit is a bit rich,not the sort of company I want to deal with.I will be leaving after nearly 25 yrs of being a customer

@EE hello. Is the live chat not working? I’m trying to speak to someone about upgrading but there is no option for the chat. Thanks.

@EE only 4G service at Manchester airport!? What is this 2015!!? There's not even a BT WiFi hotspot 😩😩 #FirstWorldProblems

@EE Unable to make phone calls as there’s a reported outrage in my area, (MK13) in Milton Keynes. This has been on going all. Unable to pnone EE as the call cuts out. How long will this issue last and are engineers working on the problem?

Non fibre broadband area, so reliant on ADSL via @SkyHelpTeam (crap at best) & 4g from @ThreeUKSupport which has been utterly shite for days. Neighbour has gone with @EE for poss faster 4g so waiting on their results. If good it’ll be “goodbye 3” for both broadband & 2x mobiles.

@EE hello. Is the live chat not working? I’m trying to speak to someone about upgrading but there is no option for the chat. Thanks.

@EE How do I get a letter of deadlock from EE ? Iam going to the Ombudsman. Fed up with the dreadful service.