EE Outage in Blackburn, England

@EE hi my broadband has been down all day and doesn't look set to be up and running until tomorrow, do you have any updates??

@EE why is your website so poor? Logged in. Click to access bills. Website logs me out.

@EE When you have poor credit , is there a certain amount of months of on time direct debit bill paying . Before you are allowed another contract?

@boltonbez @EE @glastonbury Cant getba signal in Blackburn, cant get a signal at home. It is easily the worst network I have ever been on.

@Khar0s @EE Was an early upgrade from a Note 9. Worst decision I made tbh

You know what’s insane? The fact that my Pixel 5, that has been on contract for a year and a half with @EE, would still cost me over £500 to cancel early - I’ve got 7 months left. Pixel 5 cost £500 brand new even back then! That’s like a £2k contract for a £500 phone!!

@EE is ur EE app on iPhone down its not letting me log in it just keeps putting me to the Home Screen of my iPhone ?

I bought a sim online on Friday, paid £20 for a 30GB data pack, and gave my PAC Code. The sim has arrived, my number hasn’t transferred and I have £0 credit?? I need HELP ASAP and you cannot contact anyone at EE? How’s this even possible?? @EE @EEHelpdesk

Hi @EE Switched from BT Mobile to yourselves yesterday on a SIM only plan. Provided the PAC Code from BT to keep my old number, however this has not transferred. Switch was done in store. Can you help please as I don't want to change my number. Thanks in advance.

@EE thanks for completely blanking me today. The issue still has not been resolved. So much for customer service! I won't be paying my bill until this is rectified as I refuse to pay for a service I'm not getting!

@EE Ah, thats a shame. I don't have time to call so wanted to do it online. Never mind, thanks anyway.

@EE No I haven’t got the time to spend talking on the phone, I should be able to find good deals online like I can with other networks including yourself if I’m a new customer.

@EE Why can I get better deals just by searching on the internet than I can from your dedicated upgrade page. Customer for 10+ years, think it time 👋

Or generally poor connection on @EE 👀

@EE here we go again!What’s the cancellation policy for fibre broadband?Fed up of it dipping in and out.Countless engineers sent out, nobody can fix it and then we just get forgotten about.Appalling service all round.Using up monthly data on mobile phones!

@EE hello can you please answer a question when someone is restricted. Why does it take you a lifetime to restore someone’s service . Seriously useless service ….

@EE good morning! Are there any notes signal losses in the greater Manchester area? My signal is weak and 3G some times E and not the 5G I have been getting!

@EE numerous times I’ve contacted you to try and resolve my WiFi connection issues, numerous engineer visits(another booked today that we were let down by) just want my contract to end so I can go elsewhere. Never had such a shocking experience/service

@EE hey! I’ve been a EE customer for years & I seem to be going over my data massively atm. Is there anything that you can offer to help? Thanks 🙏🏽

@EE Hi, I have had Apple Music added to my latest bill, only I haven’t signed up to this. Can someone help please?

In Gloucester @EE shop, making an insurance claim on phone. Taken more than 2 hours on the phone SO FAR. First time, they took about 1 hour. Then went through another person. The next person's system crashed. Latest person is reading terms & conditions of policy. Help

@AFCMase49 @EE I’m with you on thi. Recently they have gone to ****. Going to leave them when my contract is up soon

@EE hi EE, upgraded my phone on the 8th August, received email confirming but nothing since!! Unable to reply to email, help on the app gives contact number but that cuts out saying this number is no longer available - what’s happening ?

My @ee pack had failed to renew, my phone is unusable and the @ee person I spoke told me there was no known solution to this, it was an IT issue with no prognosis. Not good enough. No info on Website or social media. Is this the vaunted @ee excellent customer service?

@PriyaMulji @O2 @EE Tesco mobile uses the same network as O2 and I’ve always found their customer service fab and some very good deals too. Worth a look.

@EE Been with u over 15 years now and your offers on an upgrade are terrible, looks like I’ll be moving to @O2 or @ThreeUK what’s your plans for an iPhone 13 with 100gb internet or unlimited

Just been cut off trying to call @O2 (want to move over to them). Will the service there be as bad as @EE?

@EE @EE could you confirm where service is guaranteed. Constant issues with phone since Jan 2022. Unable to answer calls today. Told by your technical advisor service is not guaranteed at home, whilst moving or whilst stationary.

@EE I paid for roaming whilst in orlando. It didn't work and my phone network was constantly on "emergency calls" only. I tired 3 times your help chat. Nothing worked. I tried this morning to chat online to explain why I don't think I should be expected to pay my full bill and

@EE recently within the last few months switched to EE from BT. BT sometimes had issues but not like EE in the last 6 or so weeks. can’t even have a conversation with anyone if i’m at home using the phone. i want out of my contract. reason being poor quality of product.