HSBC status: access issues and outage reports
Problems detected
Users are reporting problems related to: mobile app, login and website.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Widnes, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at HSBC
HSBC is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (56%)
- Login (25%)
- Website (10%)
- Transactions (7%)
- Withdrawals (2%)
Live Outage Map Near Widnes, England
The most recent HSBC outage reports came from the following cities: Liverpool, and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Login | 11 days ago |
|
St Helens
|
Mobile App | 23 days ago |
|
Liverpool
|
Login | 10 months ago |
|
Frodsham
|
Website | 1 year ago |
|
St Helens
|
Mobile App | 1 year ago |
|
Chester
|
Mobile App | 1 year ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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Jack Gundry (@jackgundryyyy) reported from Warrington, EnglandHey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.
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Libby (@Libbykelly23) reported from Risley, England@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out
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Steven Garner (@StevenGarner12) reported from St Helens, England@HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.
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Libby (@Libbykelly23) reported from Liverpool, England@HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?
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MattJonesRE (@mattjonesRE) reported from Birkenhead, EnglandHappy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.
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Fiona Ruddy (@fionacoll) reported from Newton-le-Willows, England@HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?
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Emmaface (@emmaemma53) reported from Liverpool, England@HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.
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LUX ET ROBUR (@luxetrobur) reported from Birkenhead, England@Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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That Feminist Fighter 🇺🇦💙💛🇺🇦 (@slave_grind) reported@HSBC_UK Great, got to close my ******* account with you now. How very disappointing to know @HSBC_UK support a misogynistic and child-endangering movement.
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Patrick O'Gorman (@itspog) reported@ArabellaSock @HSBC_UK Yes it's adversarial, I have been doing similar transfers with Chase this week and whilst the payments have been flagged for checks their process is comfortable as a customer your not left feeling like a criminal, its quite remarkable how bad HSBC are.
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Iain Dooley (@iainpdooley) reported@Philbuckle @HSBC_UK Indeed. My prefered HSBC branch shut its counter service but still hasn't increased the number of self service machines to meet demand. And that one machine doesn't always work... I use Post Offices for basic banking activities now - longer opening hours too!
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Ashley Cain (@AshleyCainCozy) reported@HSBC_UK If you want to support equality, why don’t you start by paying a similar interest rate to savers as you charge borrowers? #fairness
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Alison Stewart (@alison_stewart5) reported@HSBC_UK Disappointing, I would rather you concentrated on serving your customers rather than judging them. Banks seem to have forgotten that they are a service industry and rely on customers.
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Paul (@Paul43485600) reported@hemaljadav @HSBC_UK Because he’s working from home.
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Freddie Eagle (@FreddieEagle2) reported@HSBC_UK @HSBC Every single other UK banking app is working on the new IOS 16. Will the app be working when the public beta comes out for IOS 16?
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PM92 (@Darkness3718) reportedI had my phone stolen which had everything on it regarding my account, including the digital key to access mobile banking so I can't log in on the website @HSBC_UK
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nathan wright (@nathanwright74) reported@HSBC_UK how can I book an appointment to open an account? I walked into a branch and was@told@the couldn’t help and I needed to book online. I’ve searched your website but no joy
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Wibble (@Wibble63586439) reported@HSBC_UK How about you stop accepting ***** money instead of virtue signalling? We might believe you have a conscience then. But you don't.. it's all business. I know personal accounts make you no money, is that why you're so ready to **** people off?