HSBC status: access issues and outage reports

Problems in the last 24 hours in Widnes, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

• 
  Jack Gundry (@jackgundryyyy) reported 8 minutes ago from Warrington, England

  Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.

• 
  Ми Європейці 🔱 Il n'y a plus d'Amérique (@Jonstackpool) reported 8 minutes ago from Runcorn, England

  @Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.

• 
  Emmaface (@emmaemma53) reported 9 minutes ago from Liverpool, England

  @HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.

• 
  Libby (@Libbykelly23) reported 14 minutes ago from Risley, England

  @HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out

• 
  Steven Garner (@StevenGarner12) reported 16 minutes ago from St Helens, England

  @HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.

• 
  LUX ET ROBUR (@luxetrobur) reported 16 minutes ago from Birkenhead, England

  @Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far

• 
  Libby (@Libbykelly23) reported 17 minutes ago from Liverpool, England

  @HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?

• 
  Fiona Ruddy (@fionacoll) reported 22 minutes ago from Newton-le-Willows, England

  @HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?

• 
  Mike Kivi Ph.D. (@mikekivi) reported 29 minutes ago from Chester, England

  What’s the best premium account to replace @HSBC_UK premier with full international access and benefits? One customer service failure too many …

• 
  𝕊𝕒𝕣𝕒𝕙 💙 (@scoops888) reported 32 minutes ago from Warrington, England

  @HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬

• 
  MattJonesRE (@mattjonesRE) reported 33 minutes ago from Birkenhead, England

  Happy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.

• 
  Ми Європейці 🔱 Il n'y a plus d'Amérique (@Jonstackpool) reported 34 minutes ago from Runcorn, England

  @ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.

• 
  Andi (@ArmitageAndi) reported 40 minutes ago from Roby, England

  @BimboLimboSpam Not to mention waiting 39 weeks until you can claim for help for mortgage repayments meanwhile the mortgage goes unpaid😳😡 with no help from banks like @HSBC_UK

• 
  Michelle O'Dwyer (@BaytreeCatering) reported 45 minutes ago from Liverpool, England

  @HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pratik Bhongade (@mpratik02) reported 3 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  AI Enthusiast (@aici_interiors) reported 3 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  Mike Tims (@Mike_Tims) reported 4 minutes ago

  @HSBC_UK my god - an hour talking to agents on here who cant under stand my issue and have just advised to go back to the app where the chat bot can’t understand anything and nobody in real customer services can make a call to a customer apparently…..

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 7 minutes ago

  @HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.

• 
  Dan (@dmk_dann) reported 9 minutes ago

  @financialombuds @HSBC_UK have held my funds two months now claiming my account is under review i cannot access my salary yet i provided all details required kindly assist

• 
  Or Sassur (@Orsassur2) reported 10 minutes ago

  @HSBC @HSBC_UK please help me

• 
  Ravi Pal (@ravipal1214) reported 11 minutes ago

  @HSBC_UK I have a situation: I opened an account using your app (all online). All checks passed, but the account now has an incorrect name and no clear way to fix it. I've tried online support and visited your branch. How can I escalate this and get it resolved? It has already been few weeks any help is greatly appreciated

• 
  𝚟𝚎𝚕𝚙𝚢𝚛𝚎 (@velpyre) reported 11 minutes ago

  @HSBC_UK your app sucks. "your access to the app has been suspended on this device until you've taken action to restore it" and its telling me to delete the whole android system. yeah im just gonna switch banks see ya

• 
  TS (@PZR311067) reported 11 minutes ago

  @HSBC_UK @rosieerooo22 Same with us, a/c upgrade on joint account, did 5 Hard searches each on our credit file because you upgraded to wrong account, and to fix it you did more, complaints team a joke, now with FOS to sort as in one go you have destroyed a perfect credit rating.

• 
  Joanna Pearce (@JoJoPearce) reported 13 minutes ago

  @HSBC_UK I’m Trying to use app to transfer money and seems many functions in the app are not working. Please advise. This is following a iOS update on phone.