HSBC status: access issues and outage reports

Problems in the last 24 hours in Widnes, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

• 
  LUX ET ROBUR (@luxetrobur) reported 26 seconds ago from Birkenhead, England

  @Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far

• 
  Libby (@Libbykelly23) reported 3 minutes ago from Risley, England

  @HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out

• 
  Steven Garner (@StevenGarner12) reported 7 minutes ago from St Helens, England

  @HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.

• 
  Michelle O'Dwyer (@BaytreeCatering) reported 11 minutes ago from Liverpool, England

  @HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC

• 
  Ми Європейці 🔱 Il n'y a plus d'Amérique (@Jonstackpool) reported 14 minutes ago from Runcorn, England

  @Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.

• 
  Emmaface (@emmaemma53) reported 16 minutes ago from Liverpool, England

  @HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.

• 
  MattJonesRE (@mattjonesRE) reported 19 minutes ago from Birkenhead, England

  Happy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.

• 
  𝕊𝕒𝕣𝕒𝕙 💙 (@scoops888) reported 28 minutes ago from Warrington, England

  @HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬

• 
  Andi (@ArmitageAndi) reported 31 minutes ago from Roby, England

  @BimboLimboSpam Not to mention waiting 39 weeks until you can claim for help for mortgage repayments meanwhile the mortgage goes unpaid😳😡 with no help from banks like @HSBC_UK

• 
  Libby (@Libbykelly23) reported 41 minutes ago from Liverpool, England

  @HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?

• 
  Mike Kivi Ph.D. (@mikekivi) reported 47 minutes ago from Chester, England

  What’s the best premium account to replace @HSBC_UK premier with full international access and benefits? One customer service failure too many …

• 
  Jack Gundry (@jackgundryyyy) reported 50 minutes ago from Warrington, England

  Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.

• 
  Fiona Ruddy (@fionacoll) reported 52 minutes ago from Newton-le-Willows, England

  @HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?

• 
  Ми Європейці 🔱 Il n'y a plus d'Amérique (@Jonstackpool) reported 56 minutes ago from Runcorn, England

  @ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arpan Jain (@jainarpan13) reported 2 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  Nicholas Sheehan (@thenicksheehan) reported 4 minutes ago

  @HSBC_UK But your agents on the phone cannot help people with online applications. They say that themselves. You really need to work on your new customer journey as right now .. I can't see why anyone would want to struggle with it and become a customer.

• 
  Yvonne Dickson (@YDDelia) reported 4 minutes ago

  @HSBC_UK So I sent a PM and guess what no response. Pretty much what I expected from #HSBC. Shocking customer service

• 
  Rachel Gooden (@rachgooden) reported 4 minutes ago

  @HSBC_UK need help with a mortgage account number .. pls can someone DM me

• 
  AI Enthusiast (@aici_interiors) reported 9 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  Ian (@1an3) reported 11 minutes ago

  @HSBC_UK You misunderstand the issue - am I eligible or not?

• 
  ❄️ (@shegszmaestro) reported 11 minutes ago

  3. Most concerningly, we are currently unable to process staff salaries. Our employees should not have to suffer because access to our company’s funds has been restricted without a clear reason or a timely resolution. @HSBC_UK

• 
  Vishal Dutta (@Vishaldutta) reported 16 minutes ago

  @HSBC_UK I got an email about unread documents but I have lost my log in details including my account number and sort code, what can I do?

• 
  victoria clark (@vickic1984) reported 18 minutes ago

  @HSBC_UK disgusting service. I made you aware my father had passed away 6 weeks ago and took a copy of his death certificate to the branch. My Mum has had 6 phone calls in two weeks from HSBC asking to speak to my dad. What is your vulnerable customer policy?

• 
  𝚟𝚎𝚕𝚙𝚢𝚛𝚎 (@velpyre) reported 20 minutes ago

  @HSBC_UK your app sucks. "your access to the app has been suspended on this device until you've taken action to restore it" and its telling me to delete the whole android system. yeah im just gonna switch banks see ya