HSBC status: access issues and outage reports

Problems in the last 24 hours in Widnes, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

• 
  Andi (@ArmitageAndi) reported 5 minutes ago from Roby, England

  @BimboLimboSpam Not to mention waiting 39 weeks until you can claim for help for mortgage repayments meanwhile the mortgage goes unpaid😳😡 with no help from banks like @HSBC_UK

• 
  MattJonesRE (@mattjonesRE) reported 7 minutes ago from Birkenhead, England

  Happy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.

• 
  Ми Європейці 🔱 Il n'y a plus d'Amérique (@Jonstackpool) reported 7 minutes ago from Runcorn, England

  @ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.

• 
  Libby (@Libbykelly23) reported 9 minutes ago from Risley, England

  @HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out

• 
  Libby (@Libbykelly23) reported 15 minutes ago from Liverpool, England

  @HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?

• 
  Michelle O'Dwyer (@BaytreeCatering) reported 16 minutes ago from Liverpool, England

  @HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC

• 
  Emmaface (@emmaemma53) reported 22 minutes ago from Liverpool, England

  @HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.

• 
  Steven Garner (@StevenGarner12) reported 27 minutes ago from St Helens, England

  @HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.

• 
  𝕊𝕒𝕣𝕒𝕙 💙 (@scoops888) reported 29 minutes ago from Warrington, England

  @HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬

• 
  LUX ET ROBUR (@luxetrobur) reported 34 minutes ago from Birkenhead, England

  @Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far

• 
  Jack Gundry (@jackgundryyyy) reported 42 minutes ago from Warrington, England

  Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.

• 
  Mike Kivi Ph.D. (@mikekivi) reported 44 minutes ago from Chester, England

  What’s the best premium account to replace @HSBC_UK premier with full international access and benefits? One customer service failure too many …

• 
  Fiona Ruddy (@fionacoll) reported 52 minutes ago from Newton-le-Willows, England

  @HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?

• 
  Ми Європейці 🔱 Il n'y a plus d'Amérique (@Jonstackpool) reported 55 minutes ago from Runcorn, England

  @Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shiv Raghav (@ShivRaghav_0369) reported 1 minute ago

  @HSBC_UK my father had an account with your bank in London, he passed away. I tried multiple times to file bereavement. Couldn't get in touch with an employee with no help from your side.

• 
  Nick Cox (@njc235) reported 2 minutes ago

  @andyward1964 @HSBC_UK I hope you’re not expecting an answer. The days of good customer service in the UK are long gone my friend.

• 
  Matt (@mattyblinkster) reported 2 minutes ago

  @HSBC_UK I know where the local one is and it’s miles away and my mum and elderly people can’t access easily! It’s a shame a bank like hsbc doesn’t get involved in these banking hubs when everyone else seems to be able to ….

• 
  Valdrin Hoxha (@h_valdrin) reported 2 minutes ago

  @HSBC_UK I made call this morning about my credit card one you of lady from customer service she wasn’t very helpful I hope the phone are record . Thank You

• 
  nistaghm (@nistaghm) reported 2 minutes ago

  @HSBC_UK Hello. I am currently in the UK. I cannot log into my mobile app because SMS codes are not arriving at my Kazakhstan phone number. Can you help me reset my access or change the number?

• 
  Neil Sweeney (@NeilSweene20948) reported 5 minutes ago

  @HSBC_UK I have a business account and can't access no one to contact this is very por service is am unable to make any payments

• 
  Alex Roebuck (@AlexRoebuck) reported 9 minutes ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

• 
  Diane Hackney (@dithespy50) reported 10 minutes ago

  @HSBC_UK what a mess of a banking service you are!! Disgusting. And no I don't want to DM you because nothing happens thereafter!! You shouldn't be allowed to call yourselves a bank!

• 
  Jag Hir (@jaghir) reported 10 minutes ago

  Numerous @HSBC_UK Premier and Business bank accounts with substantial sums held. Your staff cannot confirm our relationship manager contact info and decline a new bank account to sit alongside our others! Ridiculous poor service with zero consideration.

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 10 minutes ago

  @HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.