HSBC status: access issues and outage reports
Problems detected
Users are reporting problems related to: mobile app, login and website.
Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Widnes, including 0 direct reports.
- The most common problems reported in this area mention Login.
- Login (100%)
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Widnes, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 27: Problems at HSBC
HSBC is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Widnes, England
The most recent HSBC outage reports came from the following cities: Liverpool, and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Login | 30 days ago |
|
St Helens
|
Mobile App | 1 month ago |
|
Liverpool
|
Login | 11 months ago |
|
Frodsham
|
Website | 1 year ago |
|
St Helens
|
Mobile App | 1 year ago |
|
Chester
|
Mobile App | 1 year ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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MattJonesRE (@mattjonesRE) reported from Birkenhead, EnglandHappy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.
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Emmaface (@emmaemma53) reported from Liverpool, England@HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.
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Fiona Ruddy (@fionacoll) reported from Newton-le-Willows, England@HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?
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Jack Gundry (@jackgundryyyy) reported from Warrington, EnglandHey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.
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Libby (@Libbykelly23) reported from Risley, England@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out
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Ми Європейці 🔱 Il n'y a plus d'Amérique (@Jonstackpool) reported from Runcorn, England@ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.
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Steven Garner (@StevenGarner12) reported from St Helens, England@HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.
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Mike Kivi Ph.D. (@mikekivi) reported from Chester, EnglandWhat’s the best premium account to replace @HSBC_UK premier with full international access and benefits? One customer service failure too many …
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LUX ET ROBUR (@luxetrobur) reported from Birkenhead, England@Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far
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Ми Європейці 🔱 Il n'y a plus d'Amérique (@Jonstackpool) reported from Runcorn, England@Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.
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𝕊𝕒𝕣𝕒𝕙 💙 (@scoops888) reported from Warrington, England@HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬
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Andi (@ArmitageAndi) reported from Roby, England@BimboLimboSpam Not to mention waiting 39 weeks until you can claim for help for mortgage repayments meanwhile the mortgage goes unpaid😳😡 with no help from banks like @HSBC_UK
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Michelle O'Dwyer (@BaytreeCatering) reported from Liverpool, England@HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC
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Libby (@Libbykelly23) reported from Liverpool, England@HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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ana gic ....Actor & Filmmaker (@anagicphoto) reported@HSBC_UK Hi you gave me the the wrong information they could not help
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Joe Langley (@langlineer) reported@HSBC_UK I am a long term customer that will be switching. Your customer service has gone off a cliff. Website, phone service and branch service are all inconsistent in multiple areas. Simply can't get some things done. Number of branches is awful. Can't get appt in branch.
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Jason Roberts (@AdvocateRed7) reported@HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? I’ve since deleted the app and reinstalled it but it’s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???
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Ruchee Dudeja (@DudejaRuchee) reported@HSBC_UK recently I moved from Hsbc basic account to Advance but didn’t get the £200 credit ? Can someone check and help pls
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Joachim (@joachimnicolas) reportedAtrocious UX on the @HSBC_UK app. When you log on, you need to enter your DOB. The date widget has 3 spinners, for D/M/Y. BUT! It's set to disallow dates in the future, with each spinner restricted. So, today, 9/4/26, it's impossible to start entering a date like 31/12/80. 🧵1/n
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Adreena Winters (@adreena_winters) reported@ViktoriaQuinn @HSBC_UK @StarlingBank I don’t think publicly. I was refused a business account with them. My finances are in good shape so no reason for it other than my industry I assume. Monzo also closed my business account. So I’d avoid them too. I’ve never had issues with high street banks so far
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Melanie Owen (@MelanieOwen66) reported@HSBC_UK having real problems logging onto app on my new phone.
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Dennis (@WHUDennis) reported@HSBC_UK evening. Paid cash into first direct account via a HSBC branch around 11am today but still not showing in the account? What's the procedure to chase this us. @firstdirecthelp are no help and said contact you. can't get past your help bot as I don't have a HSBC account.
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𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported@HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.
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Mark (@MorganMF9867) reported@simonhall1974 @HSBC_UK I had the same issue. A tweet remains unanswered and the promised call back within 5 working days is now 7 days and counting.