Hyperoptic Outage Report in Hayes, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Problems in the last 24 hours in Hayes, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (72%)
- Wi-fi (15%)
- Total Blackout (11%)
- E-mail (2%)
- Phone (1%)
Live Outage Map Near Hayes, England
The most recent Hyperoptic outage reports came from the following cities: Kensington, Southall, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington
|
Internet | 22 days ago |
|
Southall
|
Wi-fi | 28 days ago |
|
Ealing
|
Internet | 2 months ago |
|
Greater London
|
Wi-fi | 3 months ago |
|
Hampstead
|
Total Blackout | 4 months ago |
|
Wandsworth
|
Internet | 4 months ago |
Community Discussion
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Hyperoptic Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, EnglandHyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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LUCA (@Gianluca_Leo) reported from Barnet, England@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, EnglandA repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAnd of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Fursecroft (@Fursecroft) reported from Paddington, England@Hyperoptic service is intermittent in the w1h 5lf area
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAny news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, EnglandVery happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England@HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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WhyIsItBuzzing (@BuzzingWhy) reported from Richmond, EnglandJust so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Olivia (@Livy_Herring) reported@Hyperoptic hi, my wifi has been down for four hours now. Please can someone message me so I can get an update? Thanks
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Fatih (@f_akca) reported@Hyperoptic @HyperopticCS Your network still don't give me IPv6 address. It is NOT related with my router or computer configuration. Your network routers/switches are not configured properly to provide IPv6. Can you please fix it?
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TSousaPereira (@TSousaPereira) reported@Hyperoptic I am also facing the same. Two days without internet. Talked with you guys yesterday and an engineer was supposed to be solving the issue around 4pm yesterday, but it is still down. Any updates? (NW10 zone)
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Joshua 🎃 (@JGoldyy) reported@iammcallum @SkyUK get on @Hyperoptic if you can lad, absolute machine of a service
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BJYXSZD｜0805×1005 (@BJYXSZD4) reported@Hyperoptic Hi, may I ask when the network could be repaired? There is no internet since two days ago.
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Gwion (@gwidan) reported@HyperopticCS @JusticeCladding I have been given less than 24 hours notice for loss of service for planned maintenance by Hyperoptic that will occur tomorrow. It appears that lessons have not been learned, and this will cause significant inconvenience.
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Howard Jones (@howard_jones) reportedMid-contract price rises are the latest toxic revenue in telecoms. Awful behaviour. I railed against it whilst I was at BT and Vodafone, but they’re both addicted to the revenue. Hyperoptic doesn’t do this - and we do everything we can to protect consumers from the firms that do
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jack cavell (@jackcavell) reported@truthtellerGB @HyperopticCS @Hyperoptic same here! and still not resolved. fine for 2 years now awful!
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1 (@1Ccuse) reported@Hyperoptic @HyperopticCS are the biggest pile of shite. Wifi is unbelievably slow despite paying a fortune for a decent package (500mb). WiFi has stopped working so they disable online chat and no one is answering calls. Absolute joke of a company.
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Ellie Atkinson (@EllieAtko) reported@Hyperoptic - wifi down again.. second time this month! My husband is freelance and now will not get paid today just like last time. Two days of pay down :( Recognise you do what you can but this is really painful! Any support would be appreciated.