Hyperoptic Outage Report in Hayes, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (15%)
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Wi-fi (9%)
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E-mail (3%)
Live Outage Map Near Hayes, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Hampstead, London, Wandsworth, Kensington, Wembley and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Total Blackout | |
| London |
Internet | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Tom mckee
(@tommc10) reported
@Hyperoptic Not for me 👍🏻 took 3 months and 4 visits & still never managed to do it. Was forced to cancel.
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PsyQo Gibzy
(@qtgibzy) reported
@Rebbsy_ @Hyperoptic I’ve never even hard of this company before
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Juan Señor Dullard
(@MrSnoreBore) reported
@Hyperoptic I was tired of being stuck in the slow lane with BT "Superfast" Broadband. So I decided to switch to Hyperoptic Gigabit Broadband. Six months later - I feel like an Internet VIP. Best decision ever. #10YearsOfHyperoptic
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Miguel Afonso
(@Facakente) reported
@HyperopticCS @Hyperoptic a truly disaster , more than 12h to resolve issue ongoing , no updates about current outage or any eta for then this will be resolved, several chats and no feedback either . ****** service / provider , not reliable at all
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Filip Kasprzyk
(@FilipKasprzyk_) reported
@HyperopticCS From April this year,Im trying to get your broadband installed.I've been told, that some cable is missing and has to be installed.I've been asking so many times that I lost count. My neighbours living above me has hyperoptic broadband working. Is anybody able help ?
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Jennie Rae
(@JRaeChutes) reported
@Hyperoptic have the slowest customer service I’ve ever experienced. Been trying for almost a month to sort internet with no avail: avoid.
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Electric Eagle (Alec Leamas)
(@AlecElectric) reported
@Hyperoptic Dudes! How am I meant to watch Married at First Sight Australia if my internet is down. This is likely to be a breach of my human rights. Please fix the problem!
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Rebbs #ll
(@Rebbsy_) reported
@Hyperoptic good service man! Thanks for ruining my weekend 👍👍👍
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Bloody Scandal
(@bloody_scandal) reported
@Hyperoptic I switched to Hyperoptic because I was stuck in the Stone Age with ADSL+ from BT and couldn’t even stream a 4K movie from @AppleTV it was so slow! I was stuck like this for years until, finally, my building got Hyperoptic&my broadband speeds finally took off.
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Srikanth Padmanabhan
(@chikku6) reported
@Hyperoptic is there an outage in south quay area in London? Internet has been down all morning and just waited for about 30 mins calling your customer service number and waiting for someone to pick up