Hyperoptic Outage Report in Hayes, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
-
Internet (70%)
-
Total Blackout (15%)
-
Wi-fi (11%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map Near Hayes, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Hampstead, Wandsworth, Kensington, Wembley and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hampstead |
Total Blackout | |
| London |
Internet | |
| London |
||
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
-
Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
-
Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
-
LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
-
Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
-
Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
-
LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
-
Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
-
Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
-
Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates
-
WhyIsItBuzzing
(@BuzzingWhy) reported
from
Richmond, England
Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
-
Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
-
Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve
(@xMr_Mac) reported
@petehotchkiss @Hyperoptic I received an email to say my broadband would be down today, don’t know if it’s a National thing they are doing.
-
Harriet
(@helli_1209) reported
@Hyperoptic I’ve had no internet for 24 hours, tried to live chat but it’s not working. Please can you help?
-
rickwiththe
(@rickwiththe) reported
@Hyperoptic @ChooseUK Your broadband may be fast but the activation is hyper slow. I'm at day 15 of my "activation" . You've taken my money and after 13 days a technician came on site to confirm that the setup was fine, you just hadn't configured it correctly on the backend. Still waiting.. Zzz
-
PX
(@PanX30) reported
@HyperopticCS @Hyperoptic your referral scheme does not seem to work and feedback on my emails on the issue
-
Jesús Bracamonte
(@JesusFr) reported
@HyperopticCS Whats the SLA for social media support requests @Hyperoptic?
-
Mary Miller
(@iam_MaryMiller) reported
@Hyperoptic still waiting on my router 2 weeks later after joining as a new customer! Absolute joke! Being passed from pillar to post! Where is my order??
-
🕷️
(@tas5ss) reported
@Hyperoptic can you guys actually pick up the phone, its like someone took a **** on my router the way its so poor ffs
-
𝔇Ã𝐢ᔕƳ ™ ⭐️⭐️
(@Tilbidge) reported
Does anyone have @Hyperoptic broadband? I’m thinking of switching from @SkyBroadband. What’s their after sales support like?
-
Johan Ballot
(@JohanBallot4) reported
@Hyperoptic What happened to 24/7 customer service dept.?Trying to reconnect phone line. No one to take phone call last 2 weeks. No live chat connection either. Emailed support@Hyperoptic last week. Still waiting for email reply. #hyperopticnocustomerservice.
-
James Raja
(@madingod) reported
@HyperopticCS I have messaged in Facebook, created ticket in Hyperoptic account, Live chat option is already dead, called customer care multiple times but no resolution yet and no communication on ETA.