Hyperoptic Outage Report in Hayes, Greater London, England

Problems in the last 24 hours in Hayes, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Live Outage Map Near Hayes, England

The most recent Hyperoptic outage reports came from the following cities: Kensington, Southall, and Ealing.

City	Problem Type	Report Time
Kensington	Internet	20 days ago
Southall	Wi-fi	26 days ago
Ealing	Internet	2 months ago
Greater London	Wi-fi	3 months ago
Hampstead	Total Blackout	4 months ago
Wandsworth	Internet	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

• 
  aeris daddy (@thekuntz69) reported 6 minutes ago from Barnet, England

  So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 6 minutes ago from Harrow Weald, England

  @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

• 
  Henry (@erossiniuk) reported 10 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  aeris daddy (@thekuntz69) reported 10 minutes ago from Barnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 14 minutes ago from Harrow Weald, England

  A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

• 
  Fursecroft (@Fursecroft) reported 21 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 22 minutes ago from Harrow Weald, England

  Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• 
  LUCA (@Gianluca_Leo) reported 23 minutes ago from Barnet, England

  @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 25 minutes ago from Harrow Weald, England

  Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

• 
  Denis O'Regan (@TheDenisORegan) reported 27 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Helmut Pflueger (@helmutpflueger) reported 28 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Denis O'Regan (@TheDenisORegan) reported 28 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  aeris daddy (@thekuntz69) reported 36 minutes ago from Barnet, England

  Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

• 
  aeris daddy (@thekuntz69) reported 38 minutes ago from Barnet, England

  And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

• 
  Denis O'Regan (@TheDenisORegan) reported 41 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 42 minutes ago from Hillingdon, England

  @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

• 
  LUCA (@Gianluca_Leo) reported 43 minutes ago from Barnet, England

  FYI, never use @Hyperoptic

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 49 minutes ago from Hillingdon, England

  @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 55 minutes ago from Harrow Weald, England

  @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

• 
  Denis O'Regan (@TheDenisORegan) reported 59 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jesal Rajdev (@JesalR) reported 8 minutes ago

  @Hyperoptic #10YearsOfHyperoptic It just never goes down

• 
  elyse (@aysha_amin2) reported 13 minutes ago

  @Hyperoptic No signal no problem WiFi calling fastest most reliable

• 
  Andrew Rogerson (@RogersonAndrew) reported 13 minutes ago

  @Hyperoptic Super-responsive customer service, great value for money and, oh, did I mention amazing speed?#10YearsOfHyperoptic

• 
  Pasty (@pastyw6) reported 15 minutes ago

  @Hyperoptic Superior speeds and responsive customer service from @Hyperoptic & @HyperopticCS #10YearsOfHyperoptic

• 
  Mehran (@m3hran_) reported 20 minutes ago

  @Hyperoptic Signed up 2years ago , had down time only once! This year upgraded my 50MB TO 150MB for the same price , #10YearsOfHyperoptic

• 
  PeepoEditor (@_Jhinxx) reported 20 minutes ago

  @LichVtuber Bruh i'm also on Virgin and it SUCKS!!! Time to swap to Hyperoptic 😎

• 
  Craig (@Craig13778605) reported 21 minutes ago

  @Hyperoptic Fast, reliable, affordable, great service. Why wouldn't I switch to Hyperoptoc?

• 
  Junior Biggs (@JuniorBiggs) reported 22 minutes ago

  @Hyperoptic They are not called hype for nothing, reliable consistent fast all you need in a broadband service provider #10YearsOfHyperoptic

• 
  Alex Santos (@workalexwork) reported 23 minutes ago

  @Hyperoptic @virginmedia sucks

• 
  Colin Harbour (@collywobs19xx) reported 23 minutes ago

  @Hyperoptic Speed, reliability, great service. And did I say speed?