Hyperoptic outages and service status in Hayes, England

Problems in the last 24 hours in Hayes, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hayes, England

The most recent Hyperoptic outage reports came from the following cities: Hammersmith, and Southall.

City	Problem Type	Report Time
Hammersmith	Internet	6 hours ago
Hammersmith	Internet	1 month ago
Hammersmith	Internet	1 month ago
Southall	Internet	1 month ago
Hammersmith	Internet	2 months ago
Southall	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

• 
  Denis O'Regan (@TheDenisORegan) reported 23 seconds ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 10 minutes ago from Harrow Weald, England

  Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• 
  Denis O'Regan (@TheDenisORegan) reported 14 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 17 minutes ago from Hillingdon, England

  @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

• 
  Helmut Pflueger (@helmutpflueger) reported 35 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Denis O'Regan (@TheDenisORegan) reported 39 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Denis O'Regan (@TheDenisORegan) reported 48 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 50 minutes ago from Harrow Weald, England

  Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 50 minutes ago from Harrow Weald, England

  @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 53 minutes ago from Harrow Weald, England

  A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 55 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 56 minutes ago from Harrow Weald, England

  @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 59 minutes ago from Hillingdon, England

  @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 5 minutes ago

  @AlexTarrant4 @Hyperoptic We are on Day 8 without service in SE16.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 7 minutes ago

  Thought it wouldn’t last. Service is now down again! @Hyperoptic @donedgley1

• 
  Gregor_Masterton (@GregorMasterton) reported 8 minutes ago

  Good god @Hyperoptic are absolutely tragic. Over 48 hours no service and solving world hunger would likely be easier than getting in contact with customer service. Complete shambles

• 
  Lidia Cantele (@CanteleLidia) reported 11 minutes ago

  @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

• 
  M. (@mariucha77) reported 13 minutes ago

  @lulu_veganx @Hyperoptic @donedgley1 I’m having the same issue

• 
  amy (@amy35672408) reported 15 minutes ago

  BT openreach van outside my flat earlier, and now suddenly there's no WiFi on my network #hyperoptic ... if openreach broke something I want compensation. I'm working from home! Not ok! @Hyperoptic

• 
  AbPMet (@AbPMet) reported 15 minutes ago

  @Hyperoptic Still down SE18. Down since yesterday 7:20pm

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 22 minutes ago

  Still no service but Hyperoptic are in the area so I am hoping this will be resolved today. This is now day 7. Groundhog Day @Hyperoptic @donedgley1 @mariucha77

• 
  narlie choller (@charlienoller_) reported 22 minutes ago

  @Hyperoptic any danger of you providing updates on when the service is up and running again. WiFi has been down almost a day, for the second time this month

• 
  steven🐧 (@scarab999) reported 23 minutes ago

  @marcwalsh @Hyperoptic Yes, same. Drove me mad, now using a hotspot to do some work. There is no outage apparently in my area....