Hyperoptic outages and service status in Hayes, England

Problems in the last 24 hours in Hayes, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hayes, England

The most recent Hyperoptic outage reports came from the following cities: Hammersmith, and Stanmore.

City	Problem Type	Report Time
Hammersmith	Internet	1 day ago
Stanmore	Internet	1 month ago
Hammersmith	Total Blackout	2 months ago
Hammersmith	Internet	3 months ago
Hammersmith	Internet	4 months ago
Hammersmith	Internet	4 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

• 
  Denis O'Regan (@TheDenisORegan) reported 6 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Denis O'Regan (@TheDenisORegan) reported 6 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 10 minutes ago from Harrow Weald, England

  Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 14 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 20 minutes ago from Hillingdon, England

  @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

• 
  Denis O'Regan (@TheDenisORegan) reported 20 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 22 minutes ago from Harrow Weald, England

  @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 25 minutes ago from Hillingdon, England

  @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

• 
  Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 28 minutes ago from Harrow Weald, England

  Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• 
  Denis O'Regan (@TheDenisORegan) reported 40 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Helmut Pflueger (@helmutpflueger) reported 41 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 49 minutes ago from Harrow Weald, England

  A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 56 minutes ago from Harrow Weald, England

  @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mattia Righetti (@matttrighetti) reported 3 minutes ago

  @Hyperoptic all good? Service has been down for hours now

• 
  Amit Kumar Jha (@iaktech) reported 4 minutes ago

  Hey @Hyperoptic do you understand people have better things to do than waiting on a call with you for an hour only to hear that you’re incompetent in fixing anything. You’ve the worst customer support I have ever experienced.

• 
  Sapna Chadha (@satnav08) reported 5 minutes ago

  @MoMayet3 @electrodrummer @Hyperoptic I’ve had to hang up as having calls but still in chat and 1.5hrs 😳. Crazy as just need to be online and back from holiday 🫣

• 
  Tom (@TomXFD) reported 6 minutes ago

  @status_is_down 2 days without service - SW5 London. Terrible incident management by #hyperoptic No updates/comms whatsoever.

• 
  Greg Thomson (@gregthomson31) reported 9 minutes ago

  another hot day means @Hyperoptic is down again

• 
  Mabs Ahmed (@Mabs79) reported 10 minutes ago

  @___g_a_g_a @c932x @Hyperoptic Did they say when service will be working again

• 
  palada (@sleepylafufu) reported 11 minutes ago

  @Hyperoptic internet's been out since early Friday morning. Something that should've been fixed in a few hours is still down, with no real updates so far!!!! no one answering calls, are you even trying? the worst providers, ever!!!!!

• 
  Andrew Is Looking (@LookingAndrew) reported 12 minutes ago

  @Hyperoptic @Hyperoptic Seems like your company engineers are unable to connect people to your network. How & where do we send these boxes your not technical staff left behind. Shall we charge storage

• 
  Intelligence Service 🕵🏽‍♂️ (@london_Iran) reported 12 minutes ago

  @bikhialoo 1- Good neighborhood is better than good home infra or larger flat 2- Check warm water during visit 3- Prefer to have a on-site management 4- Access to under/over ground and ELZ line is the key 5- Do lots of search, don't settle with the first flat 6- Avoid Dexters. Chase Evans if better letting agency. 7- Avoid east, go west if possible 8- Check if the home is damp or not. Check molding 9- Check consoul tax and make sure it's reasonable 10- Check avg monthly water/electricity price 11- Check if Hyperoptic has installation in the building or not 12- If you like a flat to rent, check RightMove for the building history. There might be signs of issue 13- Avoid places near council homes. 14- Take pictures of the flat if you decide to rent. This can help resolve disputes later on. 15- Always use a letting agency. Do not deal with the landlord directly. Good Luck.

• 
  Mabs Ahmed (@Mabs79) reported 13 minutes ago

  @hyperoptic. Has anyone managed to get service back yet. Mine has been down in SE London since yesterday morning and still down