Hyperoptic Outage Report in Dartford, Kent, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Dartford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Dartford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (16%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Dartford, Kent, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Hackney, Newham, Barking and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Dartford, England
Latest outage, problems and issue reports in Dartford and nearby locations:
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺
(@FinallyCanuck) reported
from
Bromley, England
@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Usman
(@usman015) reported
@Hyperoptic Now up to 17 days with no internet service still no one has called to explain the problem or how this is going to get resolved!!!!!
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Jacqueline Ho
(@Jacquel60977861) reported
@HyperopticCS @Hyperoptic For everyone's benefit, I begged every person I spoke to on the phone to express my frustration and to speak to a customer relations person. I eventually gave up and cancelled the contract. What is the point in you reaching out now
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georgiana
(@georgia36425015) reported
internet outage for 4 days ( since Saturday 13/08) at Basque Court, SE16. No ETA yet. 100 people with no internet in this day and age. As we work from home it is having an impact on our livelihoods. I have also not seen the Hyperoptic van on site at all #hyperoptic #hyperopticCS
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kerb
(@dkerb) reported
@alittleredpanda @Hyperoptic Same here. Internet down in BS1. Any update please @HyperopticCS ?
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LG
(@ingotism69) reported
9. #Hyperoptic Customer services escalated internally to internal Network Management as they are not receiving updates, therefore unable to really assist us as customers
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LG
(@ingotism69) reported
Day 18 of an outage for entire postcode. Can’t provide any of us with a consistent update, can’t escalate to anyone. We’ve been lied to over and over again, spent a fortune on temporary data/solutions. Today I received my £56 bill. An utter disgrace. #hyperoptic @HyperopticCS
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TheRealSlimJadey
(@TRealSlimJadey) reported
Every Tuesday my upload speed is next to zero. No solution, no support, no help. Directly impacts my income and no compensation. @Hyperoptic are absolutely shocking. Extremely frustrating and disappointing. Do not recommend at all
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LG
(@ingotism69) reported
7. #Hyperoptic Customer Services admitted they are not receiving updates from engineers (as advised by Customer Services)
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jimmy2342343222
(@jimmy2342343222) reported
@HyperopticCS Hi! I’m having some issues with ping drops from my hyperoptic router to 8.8.8.8 so presumably something is unhappy with my connection, can you assist me? Support ticket: 2436639
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Gerard Stryker
(@GerardStryker) reported
@TRealSlimJadey @Hyperoptic @Hyperoptic an absolute disgrace. You’s should be ashamed of yourselfs…Not only costing jade income but also making an absolute **** show of yourself’s.