Nationwide

Is Nationwide down in Ashford, Surrey, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Ashford, Surrey, England 11/21/2025 09:35

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (21%)

    Website (21%)

  3. Login (10%)

    Login (10%)

  4. Transactions (7%)

    Transactions (7%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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Nationwide Issues Reports Near Ashford, England

Latest outage, problems and issue reports in Ashford and nearby locations:

  • adamreestaylor Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England

    @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

  • SMcClay29 Stephen McClay (@SMcClay29) reported from Hounslow, England

    @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

  • Mr_ML07 Who Me? (@Mr_ML07) reported from Richmond, England

    @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • mcginn_maureen Maureen McGinn (@mcginn_maureen) reported from Ealing, England

    @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • garthserg Mitch (@garthserg) reported

    @AskNationwide Yes able to log in again just seems to be an issue in the last couple of weeks when you move back and forth in the app that wasn't there before.

  • progmgr Kevin Holohan (@progmgr) reported from Milton Keynes, England

    @NoNonperson @AskNationwide Thanks for confirming it wasn’t me going mad. Below £50 not a problem. Mind you the weekly shop is hardly ever below that amount…

  • Manxy xx (@Manxy) reported

    @AskNationwide Chat service pushed me to phone.... why? when they know its already busy and calls aren't being answered?

  • mrburgundy1976 Mr Burgundy (@mrburgundy1976) reported

    @Tuffers56 @AskNationwide Pretty sure they did they same to me. Roof issues tho. Renegotiated the price and restarted the process. 2 months later and I'm still waiting to hear something. Called and emailed everyday for a month.

  • Carlo62545751 @Carlo 💙 (@Carlo62545751) reported

    @AskNationwide Is anyone else having problems logging on to internet banking via the app?

  • christinartnd Christina Rotondo (@christinartnd) reported

    @AskNationwide my contactless has stopped working on my card , is there a way I can get this replaced without calling?

  • KaijuSitcom Jat Jeguar (@KaijuSitcom) reported

    @AskNationwide It's working now, but only if I log in using the card reader.

  • mrburgundy1976 Mr Burgundy (@mrburgundy1976) reported

    @AskNationwide Spoken to at least half a dozen people at nationwide over the last month and nobody has been able to sort anything. My mortgage person, as apologetic as she's been when I can actually get hold of her hasn't really been any help either.

  • Manxy xx (@Manxy) reported

    @AskNationwide @mrburgundy1976 "Speaking" to anyone at Nationwide is a real challenge. Horrendous customer service. How you are getting away treating people like this as a regulated business is madness.

  • HW1969 Helen Wood (@HW1969) reported

    @AskNationwide I need help to find out if my Dad, who is currently unwell and now has memory issues, has an account that is still in operation. POA is in process but not yet granted. How can I go about this please? Needed for a care financial assessment.