Is Nationwide down in Ashford, Surrey, England?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Ashford, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 21: Problems at Nationwide
Nationwide is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (35%)
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Website (30%)
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Login (16%)
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Transactions (14%)
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Transfer (5%)
Live Outage Map Near Ashford, Surrey, England
The most recent Nationwide outage reports came from the following cities: London and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Hounslow |
Mobile App | |
| London |
Login | |
| Kingston upon Thames |
Website | |
| London |
Website | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
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Maureen McGinn
(@mcginn_maureen) reported
from
Ealing, England
@AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!
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Who Me?
(@Mr_ML07) reported
from
Richmond, England
@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
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Stephen McClay
(@SMcClay29) reported
from
Hounslow, England
@AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Dani
(@FergusonDani) reported
@AskNationwide will there be updates via Twitter regarding payment issues? Can’t see anything as yet
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emma
(@emma98392691) reported
@AskNationwide I sent a payment to my nationwide account at 07:30am this morning and I understand it’s down but this is my money and I need it? When is this going to be fixed?
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Michael Hogg
(@mickhogg) reported
@AskNationwide could someone please tell me what is going on at Nationwide no payments in or out . Have rung customer service not very helpful .
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Man Power
(@Man_Power_Music) reported
@AskNationwide claim that their Twitter is to "update you with Nationwide news" yet they're refusing to post on their about the fact that they have left their customers without access to banking, presumably as they know how bad a failure this is and how it makes them look.
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Joseph Zapa🕊
(@ZedJ_) reported
@AskNationwide @Man_Power_Music Does this issue relate to in-store card payments also?
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Claire Hobby
(@ClaireHobby2) reported
@AskNationwide SORT IT OUT, NATIONWIDE!!!!! Instead of the ridiculous, automated message, why don’t you be honest and tell us what is going on and when we will have full service!!!!!
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tanya murphy
(@tanyamaymurph) reported
@AskNationwide so if someone has sent me a payment for an expensive item, from a different bank, and I've let them take the item are you saying you won't have accepted it and I will be £675 down?
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seza
(@sarah_stan1975) reported
@AskNationwide spent 20 mins in shop unaware there was an issue today. The shop cancelled the payment but it is now showing as pending in my account. Will you be able to sort this out please? Also why do you nit make shops etc aware that there is a problem.
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Claire Hobby
(@ClaireHobby2) reported
@AskNationwide Shame on you…..not good enough at all. You’re going to lose a lot of customers. Crap service
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Benjamin
(@_brownb2) reported
@AskNationwide Same sh*t different month? I'm getting paid early, oh wait I'm not because payments are being delayed again, at payday, at peak, at Christmas 2nd month in a row. Why does Nationwide not honour its Service Commitment?