Is Nationwide down in Ashford, Surrey, England?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Ashford, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Nationwide
Nationwide is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
-
Mobile App (36%)
-
Website (27%)
-
Login (27%)
-
Transactions (7%)
-
Withdrawals (2%)
-
Transfer (2%)
Live Outage Map Near Ashford, Surrey, England
The most recent Nationwide outage reports came from the following cities: Kensington, Worcester Park, London, Hounslow, Walton-on-Thames, Fulham and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Login | |
| Kensington |
Withdrawals | |
| Kensington |
Website | |
| Worcester Park |
Mobile App | |
| London |
Mobile App | |
| Hounslow |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
-
Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
-
Claire Petzal 🥨
(@clairelpetzal) reported
from
Wandsworth, England
@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
-
Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
-
Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
-
Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
-
Charlotte McBrayne
(@CharlieMcBrayne) reported
from
Hillingdon, England
@AskNationwide Hi, is there an issue with receiving payments again via BACS?
-
Maureen McGinn
(@mcginn_maureen) reported
from
Ealing, England
@AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!
-
Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
-
Stephen McClay
(@SMcClay29) reported
from
Hounslow, England
@AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.
-
Who Me?
(@Mr_ML07) reported
from
Richmond, England
@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
-
Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
-
Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
-
Luke/Zonda - Staff @Trovo.Live
(@LTZONDA) reported
@AskNationwide please explain to me how you can lose £7k+ and then expect a customer to wait over 3 weeks for an ‘investigation’ bullshit. Credit my account. It’s not hard. Useless customer service
-
Joanna
(@JDUFFSLEY) reported
@AskNationwide very disappointed with the service I have received form your credit card company. After being s loyal customer for many years I fail to understand how you think it's acceptable not to action a simple balance transfer of a refund in over 10 business days!?!?!
-
Si Lush
(@simonlush) reported
Hey @AskNationwide how about waiving the SWIFT payment fee in order to send money to the Ukraine armed forces support account?
-
Matthew Montgomery
(@tsissab86) reported
@AskNationwide hi I am currently abroad and my banking app does not seem to be working it won’t let me set up a payee or let me transfer to people I’ve already paid before
-
MissXenetia💙
(@xenetia) reported
@AskNationwide anybody actually working on your fraud line?
-
Andy Oliver
(@oshodisa) reported
@AskNationwide how do I get a new card reader please. Its not obvious from the help section on the app. (also there has to be a better way than needing that stupid card reader...)
-
MikeyMoo
(@Mikeyvex81) reported
@AskNationwide hi there is there a problem with payments? I'm the only one at my workplace with nationwide and my coworkers have all been paid apart from me
-
Emily
(@EmilyyDouglas) reported
@AskNationwide Called this number, transferred to someone else which said to call back later. Is there another number I am supposed to call? Wasn’t much info given in order to help me. Thanks
-
Matthew Montgomery
(@tsissab86) reported
@AskNationwide Why would I need to re-register when the app was working fine a few days ago. This is not great while I’m abroad having to do all this
-
Paul McKigen
(@paulmc_96) reported
@AskNationwide hi, yesterday I made an order from argos, they payment has been processed but in my bank pending transactions there is another amount of 129.95 to come out. What can I do here? Or is it a visual error on the app?