NatWest status: access issues and outage reports

Problems in the last 24 hours in Sutton, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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NatWest Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Bert (@XBerts) reported 7 minutes ago from Lambeth, England

  @NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!

• 
  💙 Stacey Killon (@beady_stace) reported 14 minutes ago from Worcester Park, England

  Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest

• 
  Jack Head (@JackHead95) reported 16 minutes ago from Richmond, England

  ‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/

• 
  Bert (@XBerts) reported 26 minutes ago from Camberwell, England

  @NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever

• 
  Maggie - wear a mask 💙🏳️‍🌈🌱 (@maggieinlondon) reported 37 minutes ago from Wandsworth, England

  @carolecadwalla I found a NatWest debit card for Natalie West (thought it was a test card) but took it anyway to a NatWest branch and it turned out she was a real customer!

• 
  nadia holmes (@nadiaholmesx) reported 39 minutes ago from Wandsworth, England

  almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh

• 
  Miguel Viegas (@miguelagviegas) reported 51 minutes ago from Wandsworth, England

  @Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience

• 
  Geoff Whitehouse (@ByGeoffW) reported 58 minutes ago from Croydon, England

  For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.

• 
  Joanne Timms (@LdnCinders) reported 59 minutes ago from Croydon, England

  @sainsburys I just said they reported no issues! I literally just messaged natwest themselves. I'll shop elsewhere as every other website is processing payments via visa fine apart from yours. Who knew it this hard to order soap powder and bleach?

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maurice Andrews (@maurice_an63983) reported 7 seconds ago

  @trussliz Liz Does that include fighting the corrupt fraudulent disease ridden HBOS Lloyds Banking Group RBS Natwest Unicredit Barclays also their legal support UK government?

• 
  Paul Lewis (@paullewismoney) reported 3 minutes ago

  @Helixd @OborneTweets It was entirely different. Coutts didn’t debank him. It told him he was no longer welcome as a customer and offered him an ordinary NatWest account - it owns Coutts. It was F who turned it into a victimisation story.

• 
  Di Beirne (@ScattyCat) reported 6 minutes ago

  @HMRCcustomers Hi - is there a problem making payments on the app with NatWest? Been trying to pay for 3 days but keep getting blank screen on NatWest app after logging in to authorise payment. I do suspect it's a NatWest problem but I know how busy you are atm so maybe it's you

• 
  Charlotte Coombs (@CharCoombs1) reported 7 minutes ago

  @bmob719 @BristolCity If you’re paying using NatWest or TSB card you will have issues - been trying to renew our seats since Friday! There is a known issue but they don’t appear to communicating this!!

• 
  Musa (@mkhankhakwani) reported 9 minutes ago

  NatWest is a **** bank they stole my money as well

• 
  jeremyhead (@jeremyhead) reported 10 minutes ago

  I did exactly that with NatWest and got an apology and compensation. (Think it was £100) Clearly an issue with training that needs highlighting.

• 
  Magic hat 🎩 (@themagic_tophat) reported 11 minutes ago

  𝗪𝗵𝗲𝗿𝗲 𝗶𝘀 𝘁𝗵𝗲 𝗠𝗮𝗻 𝗖𝗶𝘁𝘆 𝟭𝟭𝟱 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻? I know a certain commentator on the case (who claims insider knowledge) asserts there’s been no decision as of 2 weeks ago. But I very much doubt an initial decision is still pending - I believe it’s been issued to parties. There’s no reason why we would hear if it had. Initial decisions have never been published or leaked prior to the Final Award before. Why do I think it’s been issued? Because it’s been more than 19 months since the hearing concluded. A delay as long as 19 months for an initial decision on liability would put the integrity of the decision at risk and would raise questions over the arbitrators’ intentions (did they delay on purpose to damage it). I just can’t see them having done that. For context, NatWest Markets plc v Bilta (UK) Ltd [2021] was ordered a retrial when its decision was still waiting after 19 months at the High Court. The Master of Rolls at the Court of Appeal absolutely blasted the delay. He said decisions like these should need a good reason to take over 3 months in the courts and if they do, they get closely monitored. For it to take this long in private arbitration when there’s a requirement in the rules for a decision as soon as practicable… and the arbitrators have been working on other cases… totally inexcusable if it weren’t already out. Career enders for the arbitrators. A hearing on sanctions and final award should be quick too. So no excuses. Only 3 possibilities I see: 1) Initial decision was already issued to parties and a Final Award is coming imminently. Before the season starts. 2) They have the Final Award already but they’re waiting for the end of the World Cup before publishing it (they shouldn’t do this and it could even open themselves up to damages if this were the case) 3) City launched an appeal after the decision on liability was issued but before the hearing on sanctions, thereby delaying a Final Award Number 3) would be novel (i.e., never done before) but the rules do not explicitly prohibit it. I’ve hypothesised it as a possibility for a while. If so, we might not hear anything until 2027. The longer it goes without a Final Award, the more likely I believe that’s what’s happened.

• 
  JustMe (@Marcfasting) reported 11 minutes ago

  @NatWest_Help Not again. The NatWest app still can’t scan my HMRC cheque. I complained about this previously and was told it would be fixed. Another cheque, same problem. How is this still not resolved? I’m tired of raising complaints.

• 
  Express (@ExpressBSV) reported 11 minutes ago

  @doompost NatWest & Uphold, never had a problem.

• 
  Chris (@ChrisXrp2) reported 13 minutes ago

  @CleansedTweets Natwest have never given me problems