NatWest down? Current status and problems in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Website (29%)
• Login (29%)
• Transactions (21%)
• Mobile App (15%)
• Transfer (4%)
• Withdrawals (2%)

Live Outage Map Near Sutton, England

The most recent NatWest outage reports came from the following cities: Westminster Abbey, Bromley, Hounslow, London, and Croydon.

City	Problem Type	Report Time
Westminster Abbey	Website	3 days ago
Bromley	Login	5 days ago
Hounslow	Transactions	15 days ago
London	Transactions	1 month ago
Croydon	Login	1 month ago
London	Transactions	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Mercedes TL 🥝 (@___lynniie) reported 8 minutes ago from Poplar, England

  Natwest customer service & British Airways customer service 😔 Same Whats App Group

• 
  Bert (@XBerts) reported 8 minutes ago from Camberwell, England

  @NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever

• 
  ME88 (@ME8803076435) reported 10 minutes ago from City of London, England

  Please be aware of @NatWest_Help employees at Natwest Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.

• 
  Dmitri Old (@DmitriusOld) reported 12 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Michael Stockwell (@mikestockwell) reported 14 minutes ago from City of London, England

  @NatWest_Help NatWest, Please fix this flaw in your card system. You changed my digital card number before I have access to my new card, therefore my iPhone payments don't work, I just was completely stranded not realising I would need my plastic card to make payments

• 
  Maggie - wear a mask 💙🏳️‍🌈🌱 (@maggieinlondon) reported 15 minutes ago from Wandsworth, England

  @carolecadwalla I found a NatWest debit card for Natalie West (thought it was a test card) but took it anyway to a NatWest branch and it turned out she was a real customer!

• 
  Jack Head (@JackHead95) reported 22 minutes ago from Richmond, England

  ‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/

• 
  Geoff Whitehouse (@ByGeoffW) reported 31 minutes ago from Croydon, England

  For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.

• 
  Clive J Goodwin (@CliveJGoodwin) reported 36 minutes ago from Bromley, England

  @NatWest_Help Embarrassed at the lack of help you have shown in a cost of living crisis. Separating from my partner and selling the house. You offer us a new 2 year mortgage deal when my rate ran out? #natwest #jokebank Been with you over 25 years. #mse

• 
  nadia holmes (@nadiaholmesx) reported 40 minutes ago from Wandsworth, England

  almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh

• 
  Miguel Viegas (@miguelagviegas) reported 41 minutes ago from Wandsworth, England

  @Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience

• 
  Bert (@XBerts) reported 45 minutes ago from Lambeth, England

  @NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!

• 
  Niamh O'Reilly 😷 (@thatniamh) reported 48 minutes ago from Hammersmith, England

  Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****

• 
  ME88 (@ME8803076435) reported 48 minutes ago from City of London, England

  @stuntbutt @NatWest Please be aware of @NatWest_Help employees at Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.Please be aware as more employees may be involved and always check your receipts.

• 
  ME88 (@ME8803076435) reported 49 minutes ago from City of London, England

  This means that she @NatWest_Help stole the cash and withdrew the same amount from the customer's account. The customer is now out of pocket twice the amount. Natwest is simply disputing this and covering it up. More employees may be involved so always check your receipts.

• 
  Josh Whelan (@JoshWhelan) reported 51 minutes ago from Southall, England

  @TicketmasterCS help please! I never received a booking confirmation email or my posted tickets for a show tonight. I booked via NatWest black membership app so they aren’t showing in my ticketmaster account either - how do I get hold of my tickets? Thanks

• 
  Tom (@tvercaut) reported 52 minutes ago from Ealing, England

  Who else has been a victim of card fraud at the NatWest Ealing Broadway branch? On Wednesday morning, the NatWest ATM swallowed my debit card, then it stopped working, subsequently my card was used in frauduleus transactions. @NatWest_Help @NatWestGroup @metpoliceuk

• 
  Demetri Turin (@DemetriTurin) reported 52 minutes ago from Bromley, England

  @LBC If you ride a sports bike 750cc and above. It is practically impossible to ride at 20mph. You then become a danger trying your damdest trying to do so. And poo bags to NatWest giving a Male a year off for the newborn. Demetri Turin

• 
  Joanne Timms (@LdnCinders) reported 55 minutes ago from Croydon, England

  @sainsburys I just said they reported no issues! I literally just messaged natwest themselves. I'll shop elsewhere as every other website is processing payments via visa fine apart from yours. Who knew it this hard to order soap powder and bleach?

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Mounsey🛒 (@mounsey) reported 4 minutes ago

  @joinmettle Hello. Existing customer, looking to switch more incoming payments from clients over to my (fab) Mettle account. IF/when they are asked for "Bank Name" (i.e. organisation name for the bank itself) should they enter "Mettle" or "NatWest" (or what?) thanks! John.

• 
  Dmitri Old (@DmitriusOld) reported 5 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Marc Cox (@MarcPennHub) reported 8 minutes ago

  @TravelodgeUK tried to book a room using a natwest mastercard debit card but the website kept telling me its an unrecognised card.. I tripled checked all the details but nothing seems to be working. I have no other method of paying..

• 
  Asad Ali Khan (@khan_asadali) reported 16 minutes ago

  @BarclaysBizChat disgusting customer service !!! waiting 1.5 hours for a simple mobile app login. HSBC, Natwest no other bank has the issues you do!!! FIx your customer service!

• 
  Damian Harries (@DamianJHarries) reported 17 minutes ago

  @tastecard Hi , I have just upgraded my NatWest card to include cinema tickets , When entering my email it access it’s telling me it’s invalid …I think it’s because I have a - in the email …can you help ?

• 
  Uwe Kitzinger (@KitzingerUwe) reported 18 minutes ago

  @NatWest_Help I am unable to bank as I have to blink with two eyes and I have only one eye and unable to find anyone at NatWest who can help!

• 
  Dmitri Old (@DmitriusOld) reported 18 minutes ago

  Wow! @AskNationwide are prepared to let me leave as a customer over this issue because they won't admit there is any fault on their side. At least NatWest offered me a solution. Absolutely disgraceful.

• 
  Angela263 (@Angela2634) reported 21 minutes ago

  @NatWestGroup yet again another letdown from natwest is the money taken from my account ever going back? More gone today my advice is DO NOT bank with these they have no concept of customer care

• 
  Dmitri Old (@DmitriusOld) reported 21 minutes ago

  Wow! @Nationwide are prepared to let me leave as a customer over this issue because they won't admit there is any fault on their side. At least NatWest offered me a solution. Absolutely disgraceful.

• 
  UniqueLegend (@nightfire391) reported 21 minutes ago

  @PayPalUK hi I owe paypal just under 200 pounds due to me blocking online payments via a setting on the natwest app one time - only problem is the two payments i sent to cover the money owed is set on pending I received a voicemail with a unverified number to ring what do i do?