O2 outages and service status in Wrexham, Wales

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

• 
  Karianne Harston (Kez) (@Kez_Harston) reported 4 minutes ago from Broughton and Bretton, Wales

  @O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?

• 
  Tom Jones (@tomjoneschester) reported 5 minutes ago from Saltney, Wales

  @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

• 
  Gareth Worrall (@gazworrallradio) reported 11 minutes ago from Llangollen, Wales

  How's can you complain @O2 and there poor service.

• 
  Pete Baston (@bearnetuk) reported 12 minutes ago from Buckley, Wales

  @andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...

• 
  Lucy Sharp (@LucySharpPR) reported 16 minutes ago from Eccleston, England

  @RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

• 
  Dr. maria skinner (@SkinnerMaria) reported 16 minutes ago from Chester, England

  @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

• 
  Glen Owen (@glenaowen) reported 17 minutes ago from Chester, England

  99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

• 
  Meirion Thomas (@GadgetMaze) reported 18 minutes ago from Shotton, Wales

  @O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊

• 
  Shane Pinnington (@ShanePinnington) reported 21 minutes ago from Chester, England

  @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

• 
  Harry (@harryt84) reported 28 minutes ago from Ruabon, Wales

  @O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.

• 
  Harry (@harryt84) reported 31 minutes ago from Ruabon, Wales

  Hi @O2 how long should it take please to go live once my old network has turned off?

• 
  Ana Slimming World (@Anamantovani) reported 33 minutes ago from Saltney, Wales

  @O2 After so many years as your customer, I may be leaving you! So disappointed with your Customer Service and inability to resolve a simple £20 order issue! 😤😭

• 
  sparklesnowdrop (@sparklesnowdrop) reported 35 minutes ago from Wrexham, Wales

  @O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware

• 
  DT (Meatloaf) (@meatloaf_efc) reported 39 minutes ago from Gobowen, England

  Hi @O2 can you please tell me why my signal keeps dropping out? Even when I'm standing still it will just drop even though phone says I have signal. Cheers 👍

• 
  Sandracw (@sandracw66) reported 39 minutes ago from Shotton, Wales

  @O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please

• 
  Harry (@harryt84) reported 48 minutes ago from Ruabon, Wales

  @O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.

• 
  Tony Whilding (@tonywhilding88) reported 48 minutes ago from Wrexham, Wales

  @O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.

• 
  Adam Griffiths (@AdamGrif1) reported 51 minutes ago from Penycae, Wales

  @wxmsmith @O2 Yeah. Was on Tesco mobile for years which uses O2’s network. Would constantly have 4G but it’d rarely work/load anything. Swapped to EE and no issues now 👍🏼

• 
  Karianne Harston (Kez) (@Kez_Harston) reported 54 minutes ago from Broughton and Bretton, Wales

  @O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02

• 
  Jan Rose (@JanRose61920860) reported 58 minutes ago from Christleton, England

  @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeremy Squirrell (@Jes_Squirrell) reported 6 minutes ago

  @wheat_daddy @O2 Could be the coms mast itself. We’ve had trouble with Vodafone signal for a few weeks, then all of a sudden we have got upgraded to 5G and a decent phone signal. Hopefully you’ll get the same soon? 🤞

• 
  neni♡ 🌷 (@agb_ayline) reported 6 minutes ago

  How I wish what happened yesterday had never happened. My arm hurts so much, even though I’m so happy to see Ariana; my back hurts, my feet hurt, my whole body hurts because of the sick people who did this to me. My wrist hurts a lot. 💔 Just thinking about it makes me cry @O2 I hope you can read my email.

• 
  Dan Hicks (@itshicms) reported 8 minutes ago

  4/4 bars and 4G.. yet nothing is working.. @o2 you need to absolutely sort your **** out.. i’m paying for **** all clearly.. oh, i’m outside aswell, i’d understand if it was inside but no, fill everything and outside and i’ve got nothing. utterly useless

• 
  Talib Dean Harnetty (@TDHarnetty) reported 8 minutes ago

  I was told on the phone that I'd be able to use my allowances in Turkey but I'm getting no data. Roaming is on, data is on, but no mobile data. I'm a Volt customer. Help, please. @O2

• 
  ★ lauren ★ met yves!!! ★ 🍉 (@sapphicsforchuu) reported 13 minutes ago

  o2 please fix o2 priority presales for the love of god I cannot count on one hand anymore how many times I’ve gotten to the front of the queue for there to be no presale and it just takes me to the event listing and it just happened again with adéla FIX IT @O2

• 
  honey ౨ৎ ⋆˚꩜ ⋆ .˚🐞 (@kendrickswillow) reported 15 minutes ago

  hi @O2 i am still owed £659 for an iphone i bought from you which never got delivered which i requested a refund for, in APRIL. countless times i have called, gone into multiple of your stores and still nothing has been advanced please i am a 21 year old student thanks

• 
  🎗️Turnbull and Proud 🍉💚🏳️‍🌈🏳️‍⚧️ (@Dgooch66) reported 16 minutes ago

  @hornysince6 @O2 If that's the way to you feel then feel free to **** off and stop bothering me

• 
  Steeley (@djsteeley) reported 18 minutes ago

  Email from @O2 did I need satellite coverage, great if bagging munros in Scotland, or alternatively trying to get a phone signal in Kirkintilloch, Chryston, @glasgowfort or @hyatt hotel in Stratford. 📱

• 
  TJ (@teejwxm) reported 21 minutes ago

  @O2 Every one in my workplace is having issues.

• 
  Paul Curry (@Paulc2nd) reported 22 minutes ago

  Just hung up on an offshore call centre for @O2 who wouldn't listen. She was wanting screenshots of my issues I am experiencing with the app and website and wanted to try and diagnose it. I explained it would be easier to talk to someone in the U.K. who has the @O2 app so they