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O2 outages and service status in Wrexham, Wales

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  • O2 generated 0 outage signals in the last 24 hours around Wrexham, including 0 direct reports.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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O2 Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • SkinnerMaria
    Dr. maria skinner (@SkinnerMaria) reported from Chester, England

    @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

  • Kez_Harston
    Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02

  • tomjoneschester
    Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • Anamantovani
    Ana Slimming World (@Anamantovani) reported from Saltney, Wales

    @O2 After so many years as your customer, I may be leaving you! So disappointed with your Customer Service and inability to resolve a simple £20 order issue! 😤😭

  • harryt84
    Harry (@harryt84) reported from Ruabon, Wales

    @O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.

  • meatloaf_efc
    DT (Meatloaf) (@meatloaf_efc) reported from Gobowen, England

    Hi @O2 can you please tell me why my signal keeps dropping out? Even when I'm standing still it will just drop even though phone says I have signal. Cheers 👍

  • sparklesnowdrop
    sparklesnowdrop (@sparklesnowdrop) reported from Wrexham, Wales

    @O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware

  • ShanePinnington
    Shane Pinnington (@ShanePinnington) reported from Chester, England

    @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

  • ripinmypants
    Ryan Davies (@ripinmypants) reported from Hope, Wales

    @O2 can someone help me regarding my order please

  • sandracw66
    Sandracw (@sandracw66) reported from Shotton, Wales

    @O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please

  • harryt84
    Harry (@harryt84) reported from Ruabon, Wales

    Hi @O2 how long should it take please to go live once my old network has turned off?

  • harryt84
    Harry (@harryt84) reported from Ruabon, Wales

    @O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.

  • glenaowen
    Glen Owen (@glenaowen) reported from Chester, England

    99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

  • gazworrallradio
    Gareth Worrall (@gazworrallradio) reported from Llangollen, Wales

    How's can you complain @O2 and there poor service.

  • Kez_Harston
    Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?

  • tonywhilding88
    Tony Whilding (@tonywhilding88) reported from Wrexham, Wales

    @O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.

  • AdamGrif1
    Adam Griffiths (@AdamGrif1) reported from Penycae, Wales

    @wxmsmith @O2 Yeah. Was on Tesco mobile for years which uses O2’s network. Would constantly have 4G but it’d rarely work/load anything. Swapped to EE and no issues now 👍🏼

  • JanRose61920860
    Jan Rose (@JanRose61920860) reported from Christleton, England

    @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

  • LucySharpPR
    Lucy Sharp (@LucySharpPR) reported from Eccleston, England

    @RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

  • bearnetuk
    Pete Baston (@bearnetuk) reported from Buckley, Wales

    @andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LouiseM30692137
    Lou Mc (@LouiseM30692137) reported

    @O2 what are the chances of ever getting a half decent signal to make a phone call anywhere in WR1 without it dropping out after 30 seconds?

  • FairyCake1983
    Laura (@FairyCake1983) reported

    @O2 hi again @o2, does anyone actually answer your DM’s please? Been waiting since Monday for Kerrie from resolutions to call me back as promised, can someone call me in her absence to actually resolve my ongoing issue - now over 3 months after raising it?

  • Happyengland79
    Shana Hendry (@Happyengland79) reported

    @O2 are stealing from it's customers by making it impossible to claim our rewards. This will also be passed onto the ombudsman as your complaints service is ****! #evidenceforombudsman

  • pb1982
    PB1982 (@pb1982) reported

    Purchased an Apple Watch SE (3rd Generation) directly from @O2 14 days ago for my son’s 10th birthday… still no cellular. Endless calls/escalations no callbacks, no resolution. Extremely poor service. If not resolved immediately, I will escalate to the @CommsOmbudsman @Ofcom .

  • rusonjitsu
    CrazyJay.exe (@rusonjitsu) reported

    @O2 hey O2, I cannot login to my account, no matter what device or browser I use, I get errors, I know my password, I can login via passkey, verification works, I keep getting "too many redirects" or some error about the website configuration. PLS HELP.

  • S4Blade
    S4Blade (@S4Blade) reported

    Can't help feel that @o2 data reception has got worse since they launched that satellite data thing 5G is like being on dial up

  • AI_Park_GB
    AI Park (@AI_Park_GB) reported

    @O2 - trying to process an upgrade - 02 app keeps telling me to.. Won’t add new Pixel to basket, call Cust Servs..they can’t process..Raise a support ticket..nothing. Cust Servs tell me to visit store.. Store can’t process.. I feel Im being De-Mobiled’ - Is that a thing now?

  • JPBOLDY
    JonTheJoker76 (@JPBOLDY) reported

    @O2 so prices have increased and I've got absolutely rubbish service, supposed to he on 5g plus service max speed mobile data 0.5meg and 1 bar on mobile for voice, time to go to another provider when contract ends in june

  • EMCE1001
    Elizabeth x (@EMCE1001) reported

    @O2 Hi, I need some help signing in and cancelling my contract, when it doesn’t recognise the only email address possible it’s frustrating- can you help?

  • bomaken
    Kẹ́hìndé O.C. Robert (@bomaken) reported from Ratho Station, Scotland

    @O2 has the worst customer service ever encountered.