O2 outages and service status in Wrexham, Wales
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Wrexham, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Wrexham, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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O2 Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Jan Rose (@JanRose61920860) reported from Christleton, England@O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.
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Tony Whilding (@tonywhilding88) reported from Wrexham, Wales@O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.
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Shane Pinnington (@ShanePinnington) reported from Chester, England@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
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Meirion Thomas (@GadgetMaze) reported from Shotton, Wales@O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊
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Harry (@harryt84) reported from Ruabon, Wales@O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.
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Nikk McIntyre (@Cestrian_xbl) reported from Chester, England@O2 Since the merger the O2 signal has been shocking.
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Pete Baston (@bearnetuk) reported from Buckley, Wales@andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...
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DT (Meatloaf) (@meatloaf_efc) reported from Gobowen, EnglandHi @O2 can you please tell me why my signal keeps dropping out? Even when I'm standing still it will just drop even though phone says I have signal. Cheers 👍
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Harry (@harryt84) reported from Ruabon, WalesHi @O2 how long should it take please to go live once my old network has turned off?
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Glen Owen (@glenaowen) reported from Chester, England99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?
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Lucy Sharp (@LucySharpPR) reported from Eccleston, England@RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx
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Tom Jones (@tomjoneschester) reported from Saltney, Wales@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Gareth Worrall (@gazworrallradio) reported from Llangollen, WalesHow's can you complain @O2 and there poor service.
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Adam Griffiths (@AdamGrif1) reported from Penycae, Wales@wxmsmith @O2 Yeah. Was on Tesco mobile for years which uses O2’s network. Would constantly have 4G but it’d rarely work/load anything. Swapped to EE and no issues now 👍🏼
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Dr. maria skinner (@SkinnerMaria) reported from Chester, England@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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Nick Toye (@NickToye) reported from Mold, Wales@O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.
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Ryan Davies (@ripinmypants) reported from Hope, Wales@O2 can someone help me regarding my order please
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sparklesnowdrop (@sparklesnowdrop) reported from Wrexham, Wales@O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware
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Harry (@harryt84) reported from Ruabon, Wales@O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.
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Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales@O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Dawson (@kazza7891) reported@O2 please can someone resolve my complaint. No one takes responsibility or ownership. Just interested in closing the complaint. Pls listen and understand how frustrating & upsetting it is to be told different things each time you call and over 15 hours so far! Very upset
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MarQus Romelle (@MarQusRomelle) reportedGood morning @O2. I’ve been trying to pay my bill through the app but in its current state, it’s an abysmal broken mess; the payment portal doesn’t load properly, Apple Pay is broken make it impossible to do anything in its current state. Has something happened?
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Andrew Goldstein (@Goldie__101) reported@O2 Hello. That would have been in October last year. I had a phone call two months ago I believe with support asking when the -£7 in credit on my account would be refunded and why I had to chase this. I received the cheque in March but seem to be getting the texts and mails still.
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Viridis (@Lord_Viridis) reported@O2 @IanLewis299 More DMs about myo2 being broken
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Wez G (Taylor's Version) (@WezG) reportedYour customer service say they cannot verify my account @O2
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Squall Loire (@squall_loire) reported@O2 The complaint wasn't really related to my account, it was related to the behaviour of your agent in your chat service, which was predatory and full of lies. The entire transcript accompanied the complaint, and was sent from the email attached to my account.
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Mr Angry (@angry_corner) reported@O2 Always seems to be an issue accessing my account, using either of your apps..... you really just need to simplify this!!! I remember when customer perception was a huge focus at O2, but they don't seem to care any more!!!
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Lou Mc (@LouiseM30692137) reported@O2 I've reported on the my network app and they say there is a mast down but it's ALL THE TIME. it's horrendous.
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Mike Waterson (@waterson_mike) reported@O2 Foned 202 last night and got told priority to be unblocked within 24 hrs....no joy again...getting sent around in circles..nobody seems to know what they are doing .went on 202 again today ..on for 23 minutes..got cut off at o2 end ! ...absolutely fed up tbh HELP !!
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Lilith Tuylor (@lilith15016) reported@O2 You have 0 customer care, and no regard for PAYG users. I was left very upset. Your allowances are poor also. Cue the ‘sorry you feel that way’ dismissal from O2