O2 Outage Report in West Sussex, England

Problems in the last 24 hours in West Sussex, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in West Sussex, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near West Sussex, England

The most recent O2 outage reports came from the following cities: Hove, Henfield, and Crawley.

City	Problem Type	Report Time
Hove	Internet	5 days ago
Henfield	Phone	26 days ago
Crawley	Phone	2 months ago
Shoreham-by-Sea	Phone	3 months ago
Crawley	Phone	4 months ago
Cranleigh	Phone	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near West Sussex, England

Latest outage, problems and issue reports in West Sussex and nearby locations:

• 
  Shaun O’Brien (@shaunobrien_) reported 4 minutes ago from Hove, England

  Just been sacked and @O2 send an email ‘your bill is ready.’ Shit service, shit customer service and shit timing. I am so done.

• 
  Russell Macdonald (@russmacdonald) reported 11 minutes ago from Sompting, England

  @ElectricTempus @VodafoneUK @O2 The thing is that everyone’s experience is different. I’ve been with O2 and Three in the past as well. Like a lot of providers it’s fine when it works but dreadful if you need to get in touch. Need to take a leaf from Monzo Bank customer service.

• 
  David Taylor (@davetee2526) reported 11 minutes ago from Capel, England

  @O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

• 
  COYIRONS ⚒⚒⚒ (@COYIRONS) reported 13 minutes ago from Crawley, England

  @O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.

• 
  Farah فرح 파라흐 (@worldoffaz) reported 15 minutes ago from Horsham, England

  One little mistake of opening my data in #seoul with @O2 and I feel like crying. The bill 😭😭😭😭. Never again. #o2

• 
  David East (@Roaringrock) reported 16 minutes ago from Horsham, England

  @O2 Hi I need some help with my phone. I have tried to phone O2 but keep getting cut off and I need my phone for work.

• 
  Shaun (@shaunobrien_) reported 16 minutes ago from Hove, England

  I’ve never known such crap customer service as I’ve encountered through @O2.

• 
  Ben Mockford (@fishdude10) reported 17 minutes ago from Crawley, England

  @awire360 @O2 Glad I am not the only one! I even raised a complaint with them and basically got fobbed off and told to pay a cancellation charge or lump it. Diabolical customer service and I too cannot wait to move back to Three.

• 
  Tim Breden (@TimPBreden) reported 20 minutes ago from Arundel, England

  An hour on Live Chat at @O2 only to be told they haven’t done what they promised THU & FRI. What they will do is make sure the back end team, who they assured me yesterday, will do today what they promised 24 and 48 hours ago, why do I think I’ll be on Chat tomorrow? #O2 #awful

• 
  David Clare (@Dave_Clare) reported 29 minutes ago from Billingshurst, England

  @O2 Read this carefully- we do not owe you any money!! You took nearly £800 from our account for no reason and i have spent more time talking to your customer services than I have done working - you are a shower of s***

• 
  Dan Garrett (@dan_garrett1) reported 30 minutes ago from Hove, England

  @PSAuthorityUK pls get these scammers at @nuyoo_fitness on your radar. £144 of unauthorised payments taken from my wife. Refusal to resolve my complaint, just get fobbed off with no evidence of subscription forthcoming. Small claims court process now in action. @O2 #payforitscam

• 
  Tim Breden (@TimPBreden) reported 34 minutes ago from Arundel, England

  Oh my @O2 this is shameful customer service, new iPhone 12 arrives Thu a.m. & wasn’t working, told need to wait 24 hrs for SIM to activate. 24 hrs later not working, told phone barred, no reason given, wait 24 hrs, phone not working. Now Sat & told block hasn’t been removed, WOW

• 
  💀☠Mel Shad ☠💀 (@mel_shad) reported 34 minutes ago from Shoreham-by-Sea, England

  @O2 Just been experiencing reduction in ability to use my data when I'm out and about in places where I used to have no problem. My husband is on O2 as well and has been saying the same thing. Not sure my postcode will work because it's when I'm not at home that I have the problems.

• 
  Dan Garrett (@dan_garrett1) reported 38 minutes ago from Hove, England

  @Payforit_Sucks @PSAuthorityUK My wife has been the victim of a #payforitscam with @nuyoo_fitness They’ve refused to refund unauthd pymnts so I’m heading to the small claims court. Also need to open a GDPR breach complaint with @O2 as you’ve facilitated this by sharing her 📞No.

• 
  Louise (@louise_sarah) reported 43 minutes ago from Crawley, England

  Once again at Gatwick and terrible @O2 connection. 5 months to go before I can leave their absolutely unreliable network

• 
  💀☠Mel Shad ☠💀 (@mel_shad) reported 48 minutes ago from Shoreham-by-Sea, England

  @pedros113 @O2 Actually, until the last month or so I've had excellent service from them and no complaints at all, so I dont think they are 'shite' at all. I was only asking if there was some kind of fault that might have caused the change.

• 
  Shaun (@shaunobrien_) reported 54 minutes ago from Hove, England

  @O2 I’d love to chat to someone online about my bill please. Your app isn’t letting me, Aura is crap and doesn’t respond to the actual question I have.

• 
  Ray Merridew (@ISpyGraphix) reported 54 minutes ago from Loxwood, England

  @O2 when are we going to get service again at Loxwood it’s been 9 days your ‘expert engineers’ have been working on things! Not impressed at all!

• 
  rob barnes 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RobBarnes09) reported 55 minutes ago from Lyminster, England

  @andrew_gorner @O2 my mrs sent me a message to say there is problems reported. tried calling her and it took ages to get through, line wasn’t all that clear either.

• 
  Sam Hills (@sammi_hills) reported 60 minutes ago from Hove, England

  Wanted to get the new IPhone 11, as I’m well over my upgrade time with @O2 but again it’s far cheaper to get a new contract or go with EE then upgrade. I’ll never understand why companies don’t give loyal customers (been with them since o2 started) a better or same deal.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David (@irDavidIRL) reported 2 minutes ago

  @O2 any chance of being able to sign into the website some time this year? Can’t access my payment details on the app and the website just hangs and doesn’t load when I try to sign in. I need to change my payment details for my contracts. This has been ongoing for a while now.

• 
  June 💙 (@juniejunus) reported 8 minutes ago

  @andreworton @O2 i have managed to sign in to the app using mobile data, as can my daughter.

• 
  Lockdown Lise (@F41rygirl) reported 10 minutes ago

  @O2 Pity the sarcastic live chat couldn’t tell me this, all I got was a very rude response telling me to look closer. Not helpful. I was sent a link that you couldn’t submit details on as it kept sliding down beneath my keyboard. I eventually spoke to someone. Rubbish experience

• 
  Conor Wisson (@conor_wisson) reported 11 minutes ago

  @O2 Your payment team have advised nothing I rang they said we’ll try the card I told them it’s not been working on the my O2 app but everywhere is fine ran it through didn’t work said call back never did. This was a few weeks ago I’ve been very busy with working.

• 
  Chelsea Shapiro-Waugh (@Chelsea_Bun91) reported 11 minutes ago

  @O2 I was told monthly for 5 months that they would add the discount. Then an operative just decided it wouldn’t be applied as they couldn’t see it in the notes and so for months I’ve been stuck with a contract at a higher amount than agreed that I never would have gotten.

• 
  Bhavin Patel (@bhavpatel07) reported 13 minutes ago

  @BazTowers @O2 Yup I have been also getting phone calls beginning with 077106. As I didn't answer any of the calls, I did message 2 people and they said I called them which I never. I spoke to o2 but not a great deal of help from them at all.

• 
  The Language Quest (@language_quest) reported 13 minutes ago

  @O2 Every time I try to ring in I’ve been cut off I need someone to call me ASAP it’s about a complaint that was originally resolved but has happened again I need someone in the complaints resolution dept to contact me please ASAP today

• 
  Lockdown Lise (@F41rygirl) reported 19 minutes ago

  Just spent an hour trying to change my address with @O2 Absolute load of crap and ironic that a mobile phone company make speaking to someone nigh on impossible. Think I’ll change to @VodafoneUK when I need to upgrade.

• 
  Conor Wisson (@conor_wisson) reported 19 minutes ago

  @O2 how to I go with returning a contract without being charged the rest of the bill.I have rung your payment team who have failed to ring me back due to my card payment not being accepted but took my money for up front fees. I’ve been cut of now even tho the issue is on your end

• 
  Wayne Maverick Stark (@whid106) reported 20 minutes ago

  @O2 I'm trying (in vain) to contact someone from o2 regarding my phone not working. I've tried the customer service number, gone through the automated options and keep being cut off!!! There is no online chat option! How do I speak to someone from o2 to resolve this issue??