O2 Outage in West Chiltington, West Sussex, England

@O2 I can’t access my MyO2 account. I’m not a new customer. Please can someone get in touch to fix? Thanks.

I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??

@acorbettn @O2 @metpoliceuk 😲OMG.....how terrible..... hope you are all OK👌🏽....its ironic as only yesterday I heard a discussion that piggy crimes are at an increase which could be attributed to job losses and businesses shut down during COVID. Take care of yourself.

@O2 Have sent you a DM - had terrible experience on phone and got nowhere

@O2 Have been mis-sold a sim agreement through O2 can you let me know who I need to speak to or write to to raise serious complaint

An hour on Live Chat at @O2 only to be told they haven’t done what they promised THU & FRI. What they will do is make sure the back end team, who they assured me yesterday, will do today what they promised 24 and 48 hours ago, why do I think I’ll be on Chat tomorrow? #O2 #awful

Oh my @O2 this is shameful customer service, new iPhone 12 arrives Thu a.m. & wasn’t working, told need to wait 24 hrs for SIM to activate. 24 hrs later not working, told phone barred, no reason given, wait 24 hrs, phone not working. Now Sat & told block hasn’t been removed, WOW

@O2 hi I'm trying to do a PAC code so my daughter can keep her old number now I've got her an O2 contract. Tried twice online since Xmas and nothing has happened, keep getting hung up on by 202, please help 😫

@O2 Still not helpful at all...100% pointless and not useful..just the basic crap that other networks have...need precise info

@O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.

@andrew_gorner @O2 my mrs sent me a message to say there is problems reported. tried calling her and it took ages to get through, line wasn’t all that clear either.

@O2 Hi I need some help with my phone. I have tried to phone O2 but keep getting cut off and I need my phone for work.

@ElectricTempus @VodafoneUK @O2 The thing is that everyone’s experience is different. I’ve been with O2 and Three in the past as well. Like a lot of providers it’s fine when it works but dreadful if you need to get in touch. Need to take a leaf from Monzo Bank customer service.

@pedros113 @O2 Actually, until the last month or so I've had excellent service from them and no complaints at all, so I dont think they are 'shite' at all. I was only asking if there was some kind of fault that might have caused the change.

@O2 Just been experiencing reduction in ability to use my data when I'm out and about in places where I used to have no problem. My husband is on O2 as well and has been saying the same thing. Not sure my postcode will work because it's when I'm not at home that I have the problems.

@O2 any ideas on when signal will be restored in Haslemere - my mobile is my work Phone and pretty much three days of no signal isn’t helpful

One little mistake of opening my data in #seoul with @O2 and I feel like crying. The bill 😭😭😭😭. Never again. #o2

@O2 Read this carefully- we do not owe you any money!! You took nearly £800 from our account for no reason and i have spent more time talking to your customer services than I have done working - you are a shower of s***

@O2 not happy with service in Worthing branch, my 71 Mum’s phone has broken after 25 days & they insisted that had to be sent away & refused her a replacement to cover her. They refused for 20mins till they realised she was on my business account. Treat people with respect please

@awire360 @O2 Glad I am not the only one! I even raised a complaint with them and basically got fobbed off and told to pay a cancellation charge or lump it. Diabolical customer service and I too cannot wait to move back to Three.

@O2 So much for raising my issue further and I am yet to receive a reply…..I must have been right in the first place

@OnePlus_UK @O2 Your service company destroyed my phone and since a year you keep telling me that you are looking into it with no resolve!

@O2 o2 pls help

@O2 24th August and use it for music and work calls, such good quality sound I’m really impressed and such good service from you guys

@O2 Hi there. No it's not working via our laptop, nor when we're using our phones on wifi. But turning wifi off on our phone and using data seems to work. Weird!

@O2 can someone give my your contact telephone number. I've had a letter say my contract has changed and I have the right to cancel contract even though its not expired. App is sending me around the houses and 3 days on I'm seriously fed up!!!

I'm having trouble with my o2 app. Can get in but can't access "change my tariff". What's going on @o2

So @O2 there is a fault in a nearby mast. Apparently won’t be fixed anytime soon as birds are nesting. The service I am paying you for, on 4 handsets, is not available. Do I get a refund?

@O2 They stopped updating the delivery tracker at 8am today, save for one update at 7pm saying they weren’t delivering today. They are the absolute worst.

Can you please stop using the absolute worst delivery people, @O2 ? DHL are atrocious. They’ve never managed to properly deliver a parcel to me ever.