O2

O2 Outage Report in Rowlands Gill, Gateshead, England

No problems detected

If you are having issues, please submit a report below.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Rowlands Gill, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Rowlands Gill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Rowlands Gill, Gateshead, England 10/04/2024 10:35

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Rowlands Gill, Gateshead, England

The most recent O2 outage reports came from the following cities: Jarrow, Newcastle upon Tyne, Cramlington, North Shields, Stanley, Gateshead, Durham and Hebburn.

Loading map, please wait...
City Problem Type Report Time
United KingdomJarrow Phone
United KingdomNewcastle upon Tyne Total Blackout
United KingdomCramlington Phone
United KingdomJarrow Total Blackout
United KingdomJarrow Phone
United KingdomNewcastle upon Tyne Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Rowlands Gill, England

Latest outage, problems and issue reports in Rowlands Gill and nearby locations:

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • VictoriaMurtha Victoria Murtha (@VictoriaMurtha) reported from Newcastle upon Tyne, England

    @O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • nossy1996 Gracie (@nossy1996) reported from Newcastle upon Tyne, England

    @MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

  • AngieOrrick Angie Orrick (@AngieOrrick) reported from Walker Gate, England

    @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

  • andyphilipson Bilbo Gubbins (@andyphilipson) reported from Whitley Bay, England

    @O2 Hey I just received a text claiming to be from yourselves saying there’s been a problem processing my bill and gives me a link to update my payment details. Pretty sure it’s fishing as my details haven’t changed. Can you confirm if I DM you a screenshot? Cheers.

  • doc_drops Santa Drops is coming to Toon 🎅🎅 (@doc_drops) reported from Newcastle upon Tyne, England

    You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • kathrynbaird_ Kathryn Baird (@kathrynbaird_) reported from Cramlington, England

    @O2 do you actually talk to your customers? I’ve been trying to contact you all week via the app, have called numerous times to be hung up on by an automated service and can’t get through to you at all. You’ve charged me twice for my bill & disconnected me even though I’ve paid!

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • engg_rky Raj (@engg_rky) reported from Newcastle upon Tyne, England

    As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

  • RuxanaNargol Ruxana Nargolwala (@RuxanaNargol) reported from North Gosforth, England

    @hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.

  • rebeccajadetho1 Rebecca Thorne (@rebeccajadetho1) reported from Shiremoor, England

    @O2 It’s still not working

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • ppayne76 P Tumilty P (@ppayne76) reported from New Brancepeth, England

    @O2 how do I cancel Netflix that are extra charges on my number?

  • craigblundred Craig Blundred (@craigblundred) reported from Whitley Bay, England

    @O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.

  • doc_drops Andros 👾👾👾 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • StevenJonMiller Steve Miller (@StevenJonMiller) reported

    @O2 I don’t deliver a service to you by doing the work for you. I thought you were paid to deliver the service to us?

  • drewsnx Drew White (@drewsnx) reported

    @O2, hi - I want to switch from @virginmedia cable to O2 5G. When I went into an O2 Shop & asked about offers, they told me as I'm a Virgin Media customer I should ask VM, as the two are linked. They mentioned "Volt", but I can't see how this relates to my situation. Any idea?

  • EmmGee1966 Emmicron #BackBoris DefundTheBBC #TriggerArticle16 (@EmmGee1966) reported

    @O2 I am in the process of receiving the worst customer service I have experienced in a very long time. I have phoned you over 20 times this week and issues still not resolved. This will be my last contract with #O2

  • ShabyDiamond ShabyDiamond (@ShabyDiamond) reported

    So looks like @O2 doesn’t care about a customer who’s been with them for nearly 18 years - a complaint made and they offer a measly £30 which doesn’t even cover 2 months bill - @EE where u at holla at your boi looking for a new contract and better deals than you know who

  • safiya_amina_3 Safiya Amina Hafeji (@safiya_amina_3) reported

    I forgot to add, the @o2 advisor who took my first complaint is the same person who repeatedly asked the questions 'are you sure?', 'are you sure?', 'are you sure?'.

  • PaulHag87 Paul Haggerty (@PaulHag87) reported

    @O2 Once again... my complaint still hasn't been actioned. Who do I need to escalate this to as your complaints team seem to be unable to resolve this?

  • jess18x Jess Jones (@jess18x) reported

    Why am i paying @O2 so much a month just to have a phone with no signal? i cant text, call or use my Internet!!

  • MickeyBrasco Micky Brasco (@MickeyBrasco) reported

    @O2 my mobile data has stopped all of a sudden. My o2 app says I have no data services but in my tariff says its 15gb per month. Tried to add a bit on but wouldn't let me and your messaging service is unavailable. What's the best way to contact someone to look into this?

  • EmmGee1966 Emmicron #BackBoris DefundTheBBC #TriggerArticle16 (@EmmGee1966) reported

    @O2 is customer service important to you? Do you respond to social media posts? Are you embarrassed that I have had to call you over 20 times in eight days and you still haven’t resolved the issue? Absolutely disgusting’service’!

  • CharlieIDIC IDIC (@CharlieIDIC) reported

    And it isn’t giving me the allowance it says. It’s gone on as 7 Fb not 14 @O2 and @virginmedia are awful