O2 Outage in Queensferry, County of Flintshire, Wales

Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent

@O2 I’m having more issues with this network, possibly the worst network I have ever been on

@MartinSLewis @o2 Martin been asking O2 questions regarding dormant policy on contracts after they’d been taking 7 years worth off a pensioner and only came to attention on his death. They say 12 months back pay, now not after the money just want change to this activity, any help

Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years

@O2 have confirmed issues since 12:09 #o2down

@O2 is there any issues with the network in Liverpool

@O2 **** off not with O2

@STEWILLIAMS14 @O2 Think the poor ****** falling for it 😕

@O2 hi 02 I have a new contract with yourself and when I put the sim in it says sim not provisioned can you help

@O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please

@CPWTweets Visited two stores to renew my contract. No phones available because you’re shutting them down. Went direct with @O2 instead....

@O2 worst customer service in history.

@O2 No, I haven't - which is awful as a Welsh woman. But he might not tour after this so not taking any chances! I wish I could meet him😂 bet his band will be phenomenal!

@O2 not even a week with you and already been told I have to call customer service! This is joke!!! 😤 So angry right now!

Theres that many ppl checking the election and other bits in our area my @o2 mast has dropped me from #4G down to H+ either that or they are having maintenance!

1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..

Pay £60+ for a contract with @O2 to never get any internet when it’s meant to be unlimited👍🏼

@O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊

@O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.

@LizParsons71 @O2 @02 Ask @O2 to log it as a “Regulated Complaint” so that they do not just treat this as a “Circumstance” Would be interested if @MartinSLewis has any great advice for your case. #MSEForum

Two weeks into my ‘free 6 months of Disney Plus’ and it says I need to renew and pay?? Help @O2

@O2 can I please get a esim sent to me? Been trying chat and customer service all day!!!!

@O2 @SkyUK one of you really NEED to sort your connection service out where I am! I'm not paying £150+ to have sh*t service where I live! Been like this for months, have little signal, crackly phone lines (and thats on a mobile and its not goo enough!) #poorservice #o2 #sky

Who should I go with in terms of phone network in Glasgow @EE or @O2 ... any suggestions or recommendations for me?

@O2 Hello I’m still waiting on customer assistance please!!

@letties_MH @GiveUsAShout @O2 Yeah I've never used before but just fails, I'm a pay monthly customer!

@MuddledMoo @GiveUsAShout @O2 Im giffgaff which uses O2 and never normally have any issues x

@O2 how we supposed to contact you. Never anyone available when try via the app. Waited 45 mins with the Bot on WhatsApp now you are closed

Give up with @ee now yas are the ones who text ya when ya late to pay ya bill but them dont like to help ya out at all this time next year im away from ee going back to @O2 as them always help is out when i need help 🤘🏻👍🏻👌🏻🖐🏻💪🏻

@f0reverkatycat @O2 I get absolutely horrific signal where I am most the time too! After this contract is up I’m probably going to change!