O2 Outage in Poole, England

@O2 my contact is coming to an end very soon and I’m looking for a good deal as I’ve been a long time customer (bt cellnet days) I kind of know what I looking for so hopefully your customer service will be good to me

@O2 honestly, all the years I have entered your competitions on o2 priority... the law of averages says I should have won something by now.. but not once since priority launched, have I won anything... so either its a stitch up... or your computer is broken...

@O2 love the fact that O2 send a validation code by text for guest Wi-Fi…..reason for using guest Wi-Fi is no phone signal!

@O2 Always been the same, complaint logged last year, and the response was along the lines of ‘we have no plans to change anything’. Great service!

Sneaky @O2 added Disney+ to my account which I hadn’t realised and had been paying for. Never watched anything on it and now deleted. Hey o2 can I get a refund...?

@O2 you literally have the worst customer service ever! 😡 Why doesn't anyone answer the phone been waiting nearly 45 minutes!!!

@O2 I’ve been with you the grand total of 3 days and already regretting switching to you! Can’t even get switching my number right. Had no working number for a day and you can’t tell me when I will actually have a working phone number! Shocking service!

@gemgemgemgem89 @O2 I’ve got the same issue but in Blandford

I’m sorry @O2 but this is the end of our friendship - years of loyalty has bought be nothing. The service has got worse, not better and for the cost it’s not worth it - I’m off to see if @ThreeUK is a magic number maybe they can give me what I need - fair well and goodbye

@O2 I would love a new phone on 5G I would never be with out internet or battery again 🤞

@O2 It’s always not working I can’t use my internet in the gardens where all the shops are

@O2 is it normal for my 4g to be so painfully slow

@O2 Secret cinema sign up is not working properly, will not recognise format no matter what I try ...

@BBCClick No mention of outage of the @O2 network last year in this report. Instead talking about a 'potential scenario' that actually already @Ericsson has created, stopping communication, taking IoT device such as digital bus stop signs offline for 24 hours in many countries @spenley

@O2 It’s been interesting the number of ppl who’ve contacted me with similar stories about O2. Promises that are not met - time and time again. My perception is that you have significant customer care issues...

Well, that experience has been an eye opener... NEVER EVER trust @O2. Promised in Oct & Dec to give refund. Nothing happened. Chase today & given choice of making complaint or refund. If complain no refund today. #NaffCustomerService #RipOff #CantBeTrusted

@ComplainingCow @O2 have a lot of love for these guys - proper customer service

@O2 why is your signal, so, so, so bad these days?

@O2 @MarkEvansO2 where can customers get access to proper help?

@O2 nearly £50 in roaming charges in Mexico despite email confirmation volt benefits applied. Poor response from online chat. Can you sort this out?

@O2 the worst customer service ever experienced. 36 hours without service and cannot get a clear update. Disgrace

@O2 Please could you update me as to the status of my account - a week in and I still have no usable phone! I must say this is the worst customer service I’ve ever experienced!

Why are all the decent phones too expensive to buy outright but also come with ridiculously expensive contracts with poor data amounts. @O2

@O2 Thanks but this is a bigger problem then just me. The entire village hasn't been able to us o2 for over a week.😳

@O2 'Up to 48hrs' is what your customer service told me it would take to port my old number over. Guess what? its been 4 days now! what is going off with your service? I'm not spending over another hour on the phone again to be told the same BS. I'll DM you details too 😠

@O2 @Chas_Rover How can you cancel the order if you don't wish to wait, it seems almost impossible to do or talk to anyone.