O2

O2 Outage Report in Pontypool, Torfaen County Borough, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Pontypool, Torfaen County Borough, Wales 04/21/2024 07:30

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (57%)

    Phone (57%)

  2. Internet (24%)

    Internet (24%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontypool, Torfaen County Borough, Wales

The most recent O2 outage reports came from the following cities: Cardiff, Blackwood, Newport, Caerphilly, Cwmbran and Hengoed.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Phone
United KingdomCardiff Phone
United KingdomCardiff Total Blackout
United KingdomBlackwood Phone
United KingdomNewport Phone
United KingdomCaerphilly Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • gingio Shane (@gingio) reported from Cardiff, Wales

    @jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • Waldron_Diana Diana Waldron (@Waldron_Diana) reported from Cardiff, Wales

    @O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

  • callumcrowley Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Panteg, Wales

    Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

  • ieuanbeal15 Ieuan-Rhys Beal (@ieuanbeal15) reported from Cardiff, Wales

    @O2 your live chat service is garbage. 15

  • pwilliamsevents Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, Wales

    Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience

  • StephenADwyer The Dwyer Identify (F) (@StephenADwyer) reported from Caerleon, Wales

    @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

  • daunce4thstreet Garry Dauncey (@daunce4thstreet) reported from Pontypridd, Wales

    Never use @O2 recycle! sent them a phone that was in perfect condition & now they say the phone is damaged and are offering peanuts for it. If it’s damaged blame the flimsy packaging you send.

  • bethanjane22 Beth (@bethanjane22) reported from Cardiff, Wales

    When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

  • lelebodenham leanne bodenham (@lelebodenham) reported from Magor, Wales

    @BLapham_8 @O2 All day yesterday and today I’ve had problems x

  • HywelButcher Hywel Butcher (@HywelButcher) reported from Cardiff, Wales

    Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯

  • jamieriddell Jamie Riddell (@jamieriddell) reported from Cardiff, Wales

    Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.

  • CJLittlemore Callum James Littlemore 🔶 (@CJLittlemore) reported from Cardiff, Wales

    @O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.

  • pwilliamsevents Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, Wales

    @jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service

  • LisardoVivas Lisardo Vivas (@LisardoVivas) reported from Cardiff, Wales

    @O2 @tig1985 I’m in cardiff with same issue

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Pontnewydd, Wales

    @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

  • callumcrowley Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GagHendo007 Giles Henderson (@GagHendo007) reported

    @OllieHu10287378 @EnglandRugby @O2 I didn’t say that . read what I said, neither is actually very good, so I’ll take the better passer and support runner... box kicking won’t win us the game at Twickenham . maybe if we were playing in Paris or Dublin . When youngs box kicks it is always too far & we don’t compete

  • Nick44444414444 Nick (@Nick44444414444) reported

    @O2 (And also please cancel the discount on the additional number, my brother's bill is low enough as it is)

  • abbymcco Abby (@abbymcco) reported

    I’m an O2 employee yet I’ve been charged a tariff for ages. Can’t get in touch with customer service. @O2 I’d like a refund for these charges

  • moaningmurt Moaning Murtle (@moaningmurt) reported

    @O2 Yesterday you text me to tell me my airtime plan will be going up by a combined 12%. Can you at least do something about the constant scam calls I get!? I’ve had the same number for years, on 3, EE, and O2. Never had an issue until I went to O2. 😡

  • B1G_SI Si 🏴󠁧󠁢󠁷󠁬󠁳󠁿🖤💚🖤🏉 (@B1G_SI) reported

    @O2 3 weeks and no response regarding my complaint. Is this how your trained to treat your customers ?

  • neatpotato_ Abigayle 🥔 (@neatpotato_) reported

    @O2 ordered new phone+sim with you on the 21st via mobilephonesdirect and provided a PAC but the number hasn’t transferred and a different number is showing in myO2, could you help with this please? Letter with the phone says to contact you if it hasn’t transferred after 2 days

  • Nick44444414444 Nick (@Nick44444414444) reported

    @O2 Thank you, I would never have signed my contract for that reason, I only signed because I was told I would get that discount and they did the maths for me. I have DMd, please could my new deal be cancelled? I will return the phone on Saturday.

  • unicorncracker Han 🤗 (@unicorncracker) reported

    @O2 on hold for 40 minutes, finally got through to someone and cut off on their end. No attempt to call me back! And chat support currently unavailable! Can anyone please help?

  • dizzyellena Ellena Anastasiades (@dizzyellena) reported

    @O2 Bad customer service from your company my mum has rang o2 twice today on her mobile and the phone was put down twice . She has lost over £30 just because she asked for free call time and she never got told how much free call time was added or that it was only

  • Kiranx89 Kirank (@Kiranx89) reported

    @O2 I’ve been waiting for 27 mins for call to be asked and now it’s gone blank. I’m a new customer… what was I thinking