O2 Outage Report in Henllys, Torfaen County Borough, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Henllys, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Henllys and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (25%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Henllys, Torfaen County Borough, Wales
The most recent O2 outage reports came from the following cities: Newport, Pentyrch, Cwmbran and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Pentyrch |
Phone | |
| Pentyrch |
Phone | |
| Pentyrch |
Phone | |
| Cwmbran |
Phone | |
| Cwmbran |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Henllys, Wales
Latest outage, problems and issue reports in Henllys and nearby locations:
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Nathan Barrett
(@nathanbarrett76) reported
from
Usk, Wales
@O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim
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FGE ⚡️
(@fgethearies) reported
from
Cardiff, Wales
Anyone else on @O2 ? My signal keeps cutting in and out 😩
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...
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S T Jones
(@STJonesx) reported
from
Alway, Wales
Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
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S T Jones
(@STJonesx) reported
from
Alway, Wales
When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!
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gareth bird
(@Garethbird85) reported
from
Newport, Wales
@O2 can someone from customer service contact me please
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Hayley
(@Hayeley) reported
from
Cwmbran Central, Wales
@O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks
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Mark Elliott🏴🇪🇺
(@gwelfor57) reported
from
Cardiff, Wales
@O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.
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Paige🧚🏻♀️🌸
(@paigebuckingham) reported
from
Cardiff, Wales
Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
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susan denner
(@DennerSusan) reported
from
Cardiff, Wales
@O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.
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👑Immy👑
(@ImogensMind) reported
from
Blackwood, Wales
@O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@O2 Struggling with no or little service at home at the moment and it’s becoming very frustrating. I checked the service checker and they comes back as ok. My phone says 1 bar but that doesn’t allow me to use the internet.
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Clare Osborne Jones
(@clareoj) reported
from
Cardiff, Wales
@O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
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S T Jones
(@STJonesx) reported
from
Alway, Wales
3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳
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Cez 🏴
(@catlady_cez) reported
from
Cardiff, Wales
@O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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rOsH
(@roshKrish) reported
@O2 Absolute bad customer service @O2
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ashley
(@malt_11) reported
@O2 screen issues with z flip
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(Rhode Island) Rebecca {Bex} 🧶✍️🎨📚🐝🎮🦌
(@bexinthecity05) reported
@O2 are literally the worst network in the U.K. surely??? Been with them for over 15 years but I will most definitely be jumping ship when my contract ends!! The past 5 years I have had nothing but slow 4g and other issues.
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ells
(@Ells_Bells_98) reported
@O2 your customer service chat is the worst I’ve ever encountered! Constantly resolving itself when I reply to a message! I’ve been trying to transfer my number for the last 2 months paying for 2 accounts! Any help?!?
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Billy
(@navanac1982) reported
I don't normally tweet stuff like this but if your thinking of changing to @O2 please for the love of god don't, they are currently trying to rip me off big style. No help on the phone, no help online and no help on here. Off to the store in the morning
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Kevin Rose 🇺🇦
(@kevinpjrose) reported
@O2 Just had atrocious customer service and they wonder why I am leaving them!
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M.A.G.S
(@TheBooWho) reported
@O2 I’d rather that than have absolutely shite customer service.
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Richard Sweeney
(@Covfather) reported
@O2 Hi, please could you help.I have purchased a Google Pixel 7 Pro from you but I'm having trouble with Visual Voicemail. I've received a voicemail buy have no option to view it as text. I've turned it on on the settings and have received a text from O2 saying it's activated?
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Luke
(@luke_mcmxc) reported
@O2 But your customer support bot aura tells you all your consultants are too busy and resolves the chat. How is that customer support!? My SMS service hasn’t worked for 2 weeks
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Tobi
(@TobiFrenzen) reported
Thanks @O2 for disconnecting my entire contract when all I wanted was for you to remove an add-on! Brilliant! Super-helpful stuff there from your customer service agent! 👏 Please re-instate this immediately!