O2 Outage Report in Henllys, Torfaen County Borough, Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Henllys, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Henllys and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 31: Problems at O2
O2 is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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            Phone (51%) 
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            Internet (27%) 
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            Total Blackout (15%) 
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            Wi-fi (4%) 
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            E-mail (3%) 
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            TV (%) 
Live Outage Map Near Henllys, Torfaen County Borough, Wales
The most recent O2 outage reports came from the following cities: Newport, Abertillery and Cardiff.
| City | Problem Type | Report Time | 
|---|---|---|
| Phone | ||
| Phone | ||
| Phone | ||
| Total Blackout | ||
| Phone | ||
| Internet | 
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Henllys, Wales
Latest outage, problems and issue reports in Henllys and nearby locations:
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 Daniel Lyddon 
    (@Daniel_Lyddon) reported 
    
        from
            Cardiff, Wales Daniel Lyddon 
    (@Daniel_Lyddon) reported 
    
        from
            Cardiff, Wales(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill... 
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 S H A N I C E 
    (@flowersshanice) reported 
    
        from
            Cardiff, Wales S H A N I C E 
    (@flowersshanice) reported 
    
        from
            Cardiff, Wales@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!! 
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 Bristol Oli 
    (@BristolOli) reported 
    
        from
            Cardiff, Wales Bristol Oli 
    (@BristolOli) reported 
    
        from
            Cardiff, Wales@BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground 
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 Sam Hall 🏴🐾🐾🌈 
    (@SamHallWales) reported 
    
        from
            Cwmbran Central, Wales Sam Hall 🏴🐾🐾🌈 
    (@SamHallWales) reported 
    
        from
            Cwmbran Central, WalesThis Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇 
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 Bristol Oli 
    (@BristolOli) reported 
    
        from
            Cardiff, Wales Bristol Oli 
    (@BristolOli) reported 
    
        from
            Cardiff, Wales@BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second 
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 Divya 
    (@divyaparikh_) reported 
    
        from
            Cardiff, Wales Divya 
    (@divyaparikh_) reported 
    
        from
            Cardiff, Wales@O2 Thanks for all the help @O2! Just got a call saying matter has been resolved. 
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 Gareth Thompson 
    (@gareth_thmpsn) reported 
    
        from
            Cardiff, Wales Gareth Thompson 
    (@gareth_thmpsn) reported 
    
        from
            Cardiff, Wales@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact. 
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 👑Immy👑 
    (@ImogensMind) reported 
    
        from
            Blackwood, Wales 👑Immy👑 
    (@ImogensMind) reported 
    
        from
            Blackwood, Wales@O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do? 
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 Eddy 🏴 
    (@ChrisEddy_7) reported 
    
        from
            Cardiff, Wales Eddy 🏴 
    (@ChrisEddy_7) reported 
    
        from
            Cardiff, WalesIt’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2 
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 S T Jones 
    (@STJonesx) reported 
    
        from
            Alway, Wales S T Jones 
    (@STJonesx) reported 
    
        from
            Alway, WalesHi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻 
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 Lea French 
    (@Lea_May_) reported 
    
        from
            Cardiff, Wales Lea French 
    (@Lea_May_) reported 
    
        from
            Cardiff, Wales@O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday! 
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 MH 🏴🏳️🌈🇪🇺 #yescymru 
    (@cymboi) reported 
    
        from
            Newport, Wales MH 🏴🏳️🌈🇪🇺 #yescymru 
    (@cymboi) reported 
    
        from
            Newport, Wales@virginmedia @O2 Why is your Hotspot so poor? Never connects! 
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 Gareth Thompson 
    (@gareth_thmpsn) reported 
    
        from
            Cardiff, Wales Gareth Thompson 
    (@gareth_thmpsn) reported 
    
        from
            Cardiff, WalesWhat is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2 
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 gareth bird 
    (@Garethbird85) reported 
    
        from
            Newport, Wales gareth bird 
    (@Garethbird85) reported 
    
        from
            Newport, Wales@O2 can someone from customer service contact me please 
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 S T Jones 
    (@STJonesx) reported 
    
        from
            Alway, Wales S T Jones 
    (@STJonesx) reported 
    
        from
            Alway, WalesWhen you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!! 
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 Hayley 
    (@Hayeley) reported 
    
        from
            Cwmbran Central, Wales Hayley 
    (@Hayeley) reported 
    
        from
            Cwmbran Central, Wales@O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks 
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 Gareth Thompson 
    (@gareth_thmpsn) reported 
    
        from
            Cardiff, Wales Gareth Thompson 
    (@gareth_thmpsn) reported 
    
        from
            Cardiff, Wales@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20. 
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 susan denner 
    (@DennerSusan) reported 
    
        from
            Cardiff, Wales susan denner 
    (@DennerSusan) reported 
    
        from
            Cardiff, Wales@O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for 
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 Daniel Lyddon 
    (@Daniel_Lyddon) reported 
    
        from
            Cardiff, Wales Daniel Lyddon 
    (@Daniel_Lyddon) reported 
    
        from
            Cardiff, WalesThis weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder 
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 S T Jones 
    (@STJonesx) reported 
    
        from
            Alway, Wales S T Jones 
    (@STJonesx) reported 
    
        from
            Alway, Wales3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳 
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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 Mark Jones 
    (@MJJ83) reported Mark Jones 
    (@MJJ83) reported@O2 No, your customer service manager on the chat is not allowing me to 
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 JAZ 🪐 
    (@itsjazminjay) reported JAZ 🪐 
    (@itsjazminjay) reported@O2 are a disgrace. Can’t wait until my contract finishes so I can finally stop being a customer!!!! Been in a queue for 40 minutes now 😤 
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 Jonathan Blackie 
    (@jblackie1) reported Jonathan Blackie 
    (@jblackie1) reported@O2 still no 4G mobile WiFi service at NE209UD, been waiting a week since Storm Arwen, any idea when it might resume? 
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 Sophie Newton 
    (@Sophie_newton) reported Sophie Newton 
    (@Sophie_newton) reported@O2 hi can someone help me via dm as I can’t make calls as the 5g sim you’ve given me isn’t working 
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 David Rogers 
    (@davidErogers) reported David Rogers 
    (@davidErogers) reported@O2 Have DM'd. Your customer service hung up. Account is showing all plans paid for. Automated service reporting a balance of £0. 
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 Howard Keane 
    (@codemonkey3350) reported Howard Keane 
    (@codemonkey3350) reported@O2 new SIM card same problem as before. This is just silly now. I want to cancel my contract and I’m not paying the get out fee. You have not provided me with the service I’m paying for since day 1 @Ofcom @CitizensAdvice please advise my rights 
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 Nick Hare 
    (@harey2805) reported Nick Hare 
    (@harey2805) reported@O2 customers services not responding to my many attempts to call and get an explanation for an issue with an order for a new monthly contract. V poor service. I need someone to contact me asap. 
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 sidneyyoungblood 
    (@paulgarrett78) reported sidneyyoungblood 
    (@paulgarrett78) reported@O2 answer your phone-line! Terrible customer service 
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 David Rogers 
    (@davidErogers) reported David Rogers 
    (@davidErogers) reportedTime to leave @O2 seems that even if you pay your bill, they cut off service anyway. 
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 Matt Philpott 
    (@Matt__Philpott) reported Matt Philpott 
    (@Matt__Philpott) reported@O2 @O2 I've already done both of these. According to your network checker there is no issue in my area and none of the other actions have helped.