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O2 outages and service status in Connahs Quay, Wales

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  • O2 generated 0 outage signals in the last 24 hours around Connahs Quay, including 0 direct reports.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Connahs Quay, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Connahs Quay, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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O2 Issues Reports Near Connahs Quay, Wales

Latest outage, problems and issue reports in Connahs Quay and nearby locations:

  • modtl11
    Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported from Connah's Quay, Wales

    @O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.

  • Kez_Harston
    Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?

  • shanecooke
    shane cooke (@shanecooke) reported from Mostyn, Wales

    @o2 has have the worst customer service ever, they just don’t want to help. As soon as I can I will be changing provider

  • Solsticebaby
    KLee (@Solsticebaby) reported from Ellesmere Port, England

    30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

  • Cestrian_xbl
    Nikk McIntyre (@Cestrian_xbl) reported from Chester, England

    @O2 Since the merger the O2 signal has been shocking.

  • jonh64
    Jon H (@jonh64) reported from Garston, England

    @O2 sent you D/M earlier regarding no network coverage after receiving new sim. ongoing issue.

  • JamesRoberts330
    James Roberts (@JamesRoberts330) reported from Halewood, England

    Couldn’t have picked the WORST day to go back to @O2 for sure. Nothing on their website is working and getting 504 bad gateway errors all the time. C’mon #O2 #O2UK sort it out guys 🫧

  • ScouseNumberOne
    Scouse Number 1 (@ScouseNumberOne) reported from Garston, England

    @O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea

  • pharmcat
    Ann Winsper (@pharmcat) reported from Ellesmere Port, England

    @O2 Chester city centre. I’ve needed to transfer money from my bank account and had to walk 400 yards from a shop to get enough of a signal to log into online banking

  • stevegsimpson
    Steve Simpson (@stevegsimpson) reported from Garston, England

    @O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.

  • LucySharpPR
    Lucy Sharp (@LucySharpPR) reported from Eccleston, England

    @RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

  • ShanePinnington
    Shane Pinnington (@ShanePinnington) reported from Chester, England

    @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

  • jess_hornee
    J E S S (@jess_hornee) reported from Bagillt, Wales

    O2 is the shittest network by far my 4g takes about 3 hours to work sort it out @O2

  • NickToye
    Nick Toye (@NickToye) reported from Mold, Wales

    @O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.

  • glenaowen
    Glen Owen (@glenaowen) reported from Chester, England

    99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

  • EmmaJStrong
    Emma J (@EmmaJStrong) reported from Halewood, England

    @O2 Had no 4G, signal to text or call since yesterday. Rely on @googlemaps for work and couldn’t access a thing. What the hell is going on? 😤😤😤😤

  • SkinnerMaria
    Dr. maria skinner (@SkinnerMaria) reported from Chester, England

    @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

  • PLees321
    Paul Lees (@PLees321) reported from Garston, England

    @O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.

  • shanecooke
    shane cooke (@shanecooke) reported from Mostyn, Wales

    Unbelievable bad customer service from @o2 they offer a good deal then say it never was offered and can’t even try to offer any kind of a deal

  • Kez_Harston
    Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MrHenryFH
    Permanently Exasperated (@MrHenryFH) reported

    .@O2 - Are your call centres in the U.K.? I need to speak to yourselves about something and due to hearing issues I need to speak to someone who can converse in clear English. Ta.

  • niamhs90
    Niamh Spurle (@niamhs90) reported

    @O2 adding a load of extra steps to get into my account to pay my bill is driving me mad. Paying full price for a service that was down for over 3 months is more annoying.

  • JasmineRisely
    Jasmine Chandler (@JasmineRisely) reported

    @O2 over the last couple of weeks I’m having signal issues around my house/village. Is there someway to check if there are on going works/issues?

  • alex_hull123
    Alex (@alex_hull123) reported

    @O2 are you having network issues in Hull, East Yorkshire? Signal has been awful for weeks

  • KerZE87
    emze (@KerZE87) reported

    @O2 do you think I haven’t been trying that? Your engineer team have been working on masts for weeks now and when they give the completion date it’s never fixed!

  • BennyboyJackson
    Ben Jackson (@BennyboyJackson) reported

    Hi @O2 - can you explain how with the tens of millions of pounds you charge customers a month, I still struggle for 4G signal in Hampshire?? Yet, when in the middle of a game reserve in South Africa, I manage full on 5G signal with no interruptions??

  • thefierychef
    thefierychef (@thefierychef) reported

    @O2 When are you going to start upgrading the network so more areas can get 5G? The 4G signal is borderline as well 😡

  • Mteasel67
    mark teasel💙💙💙 (@Mteasel67) reported

    @O2 Oh come on... Please, I messaged you earlier re : my wife's data/ new SIM issues, her new SIM won't function but her old SIM has been disconnected leaving her with out a phone at all 🤬🤬🤬

  • IBearhugz
    Quinque (@IBearhugz) reported

    @Happyengland79 @O2 I’m having the same **** with o2 I wanted to cancel but they convinced me to stay and its been pure **** since then

  • CraigHunter74
    Craig Hunter (@CraigHunter74) reported

    @O2 @JakeMooreUK I have the same issue ever since 5G came out, my Spotify never dropped out when driving but it’s like an old car radio now. Will definitely be thinking about another network soon