O2 outages and service status in Carrickfergus, Northern Ireland
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- O2 generated 0 outage signals in the last 24 hours around Carrickfergus, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Carrickfergus, Northern Ireland
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Carrickfergus, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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O2 Issues Reports Near Carrickfergus, Northern Ireland
Latest outage, problems and issue reports in Carrickfergus and nearby locations:
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Britishgamerni 🇬🇧🏳️🌈 (@GeorgeCowan) reported from Whitehead, Northern Ireland@Jewkneeor @O2 @VodafoneUK Honestly terrible service here I think it’ll be EE or 3 from the look of it when I go to change provider at the end of my contract
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Jason Brown (@Jay_McB) reported from Newtownabbey, Northern Ireland@virginmedia come on I have 4 Sims with VM. Even put something together online. Will @virgin customers be getting any rewards or paybacks like @O2 had to do when they kept getting network problems 😜
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Gareth (@GarethAJMiller) reported from Belfast, Northern Ireland@O2 how can I get in touch about my last bill? Recently left o2 so not letting me start a live chat as I can’t login
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James Toal (@jtoal) reported from Belfast, Northern Ireland@O2 Yes of course it is, but not when I needed it last night. It is *invariably* down when I try to use it late at night. I raised this issue a few months ago also.
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Ian Robinson (@IanRobinson) reported from Stormont, Northern Ireland@chriswb @O2 No. Plus it says No Service where the O2 logo should be. I might try the SIM in my O2 iPhone.
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leane reid (@leannereid1988) reported from Castlereagh, Northern Ireland@O2 in o2 shop in newtownards the 3 fellas in the shop couldn't have bin any nicer and very helpful even when the problem was my own fault! Saved me a trip to Samsung! Def need a pay rise!! Thank you =)
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Em (@EmGymMum) reported from Belfast, Northern Ireland@O2 @KLogan1977 Update: So @O2 asked me to DM details of the issue. I sent it hours ago, yet still no response. I wonder if there is an intention to help or it is an illusion of good customer service. Nor have I got promised call back after 22 hours from the CS phoneline. Not good!!
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Brendan Bonner (@BrendanB2) reported from Belfast, Northern Ireland@O2 I wouldn’t recommend anyone buying online and redeeming your phone. Go to the store, you can’t trust any of the online and virtual services. Was a handling getting phone set up, getting help and they only give you 50% of the value they say (no matter how good your phone is).
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Kareem (@egyptian_irish) reported from Kilroot, Northern Ireland@O2 Migrating from O2 PM to O2 PAYG has taken 7 days so far, 3 phone calls of over an hour each and teams of people who have no idea what they are doing. Your customer service standards are shockingly poor and your back office processes are terrible. I can't wait to leave you
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Shauna (@irishangel84) reported from Belfast, Northern Ireland@O2 Don't care about Peter Kay tickets but I can't even get my Friday Greggs treat 🙈🙈🙈
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Jeremy Adams (@JeremyAdamsNI) reported from Belfast, Northern Ireland@O2 AirPods and 🎅 is looking after them! Again fantastic service.
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Joel Ferguson (@Deadandgone70) reported from Newtownards, Northern IrelandGlad I’m leaving @O2. Trying to recycle my phone and according to CEX, TescoMobile and Game the small mark on my phone wouldn’t be a problem. But send my phone off and they say they’d give 50% of the value. Jokers like. Even in store they said it wouldn’t be a problem
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Hugh Pollock (@thebaldfather) reported from Belfast, Northern Ireland@O2 I am amazed by the lack of support from your network. Trying for a week now to get help and your help and advice is pathetic when you eventually answer.
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Mad Madame Em (@Utter_Dil_Emma) reported from Belfast, Northern IrelandI assume my bus home crashed and I died because hell is surely dealing with @O2 customer service chat for a ******* hour and a half.
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Gareth Thompson (@gareth_thmpsn) reported from Belfast, Northern Ireland@O2 you guys got a number to your payments team? I need to speak to someone. Automated IVR is poor.
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Kevin McGuinness (@McGuinnessKevin) reported from Belfast, Northern Ireland@o2 any chance you can sort out the masts in Belfast.. really slow connections and dropped connections, I’m even with o2 (was with you when it was BT Cellnet) I’m with sky who use your network but I know of o2 customers having the same issues. #o2network
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kierankane (@kkanecelt) reported from Belfast, Northern Ireland@o2 is the worst shittiest network I've ever been on in my life
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Adam McCalden (@adammccalden) reported from Belfast, Northern Ireland@virginmedia since my virgin mobile UK signal has been shifted from piggyback Vodafone to @O2 it has been a complete disaster, constant signal dropping, constant WiFi calling cutting. This is before my account has been transferred to O2. Complete and utter rubbish
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Catherine Dwyer (@catherine271076) reported from Jordanstown, Northern Ireland@O2 I need to escalate a complaint re. a member of staff who refuses to to 1) process my upgrade and 2) who has just terminated my call. Who can I talk to? Your staff say it’s not possible to talk to a manager.
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Richard Walker (@rickgwalker) reported from Whiteabbey, Northern IrelandIs @O2 poor for network coverage in the Greater Belfast area?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Andy (@sadelta99) reported@O2 yet again signal issues in CB24 area - only one bar signal and 5G dropping out to 4g which is practically useless here
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Siany 💙🧵👨👩👧👦🐈NHS 🌈🏴 (@sianymarv) reported@O2 possibly the worst messaging chat bot EVER!!! Grrrrrr 😖
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Leanne (@Leanne07Leanne) reported@O2 hello, for 2 weeks now signal and 4g has hardly been working in Southport. My battery is drained within 5 hours because 4g is trying to find the network to connect. This is happening to a few people. Are there any works in progress? Thanks
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Chris Connor (@DjChrisConnor) reported@O2 so my iwatch decided to die,and I’m still paying for the sim,how do I cancel. Your amazing app only lets me cancel my phone airtime that’s linked? Also want a new watch.
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🎗️Turnbull and Proud 🍉💚🏳️🌈🏳️⚧️ (@Dgooch66) reportedNot only does @O2 advertise items falsely, when. You complain they don't even have the decency to have a person deal with the complaint, how far this company has fallen in standards is unreal!
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Christopher McLarnon (@mclarnonc) reported@O2 so another 30 minutes of my life wasted. In writing this afternoon you promised a replacement device would be sent out and you are now reneging on that. Really very poor service to a customer of 10 years plus.
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GN 🇬🇭 (@_Greazemoden) reported@O2 you guys have the worst connection I’ve ever seen Bmt **** you
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honey ౨ৎ ⋆˚꩜ ⋆ .˚🐞 (@kendrickswillow) reportedhi @O2 i am still owed £659 for an iphone i bought from you which never got delivered which i requested a refund for, in APRIL. countless times i have called, gone into multiple of your stores and still nothing has been advanced please i am a 21 year old student thanks
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John Till (@JohnTillUK) reported@sackedseafarer @O2 Not this time, my original complaint was about that - their resolution, after lots of back and forth, was to allow me to leave without paying an early termination fee (so a £380 saving). I wanted to view my final bill through their app, along with tracking my device plans 1/
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john (@jhargie4) reported@o2 @virginmedia @Virgin CEO LUTZ SCHUELER seems only your bot accounts actually care about the customer