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O2

O2 Outage Report in Astley, Borough of Wigan, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Astley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Astley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Astley, England

The most recent O2 outage reports came from the following cities: Manchester, Bolton, Wigan, Stockport, and Warrington.

CityProblem TypeReport Time
Manchester Total Blackout 20 hours ago
Manchester Phone 8 days ago
Manchester Phone 9 days ago
Manchester Phone 14 days ago
Bolton Phone 17 days ago
Manchester Phone 17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Astley, England

Latest outage, problems and issue reports in Astley and nearby locations:

  • jordanbuckley92
    Jordan Tui Lolahea (@jordanbuckley92) reported from Manchester, England

    Sick of never getting service with @o2 didn’t move to these to deal with this shite daily!! Pissed off

  • michelle2570
    Michelle❤#TeamChester❤#TeamLinkinPark (@michelle2570) reported from Walkden, England

    @chrisstyles44 @O2 I honestly feel truly sorry for all the 02 customers who haven't heard anything about their new mobile phone delivery, that should arrive today! It's so UNFAIR! The 02 Purchase Team have totally messed up! They never checked the phones' actually stocks for reordering in time! 😠

  • bluegail1
    Gail Price 💯🏆💙⚽️ CHAMPIONS!🐝🦈 (@bluegail1) reported from Salford, England

    trying to get a credit off @o2 is an absolute nightmare, 3 months they have been promising it’ll be in my account! Fuming!🤬 Worse customer service ever! I can see me getting away this long with not paying my bill! Worse than useless!

  • MKTINGW1Z
    Rami El-Boghdadly (@MKTINGW1Z) reported from Hindley, England

    So @EE launched their 5G network. While on the other side @O2 have not only announced a date but we sometimes barely get 3G in major towns and cities across the UK. Can’t wait for my contract to run out to switch providers

  • MDOG_Manchester
    Manchester Dining Offers (@MDOG_Manchester) reported from Manchester, England

    @hellofawaytodie @O2 There’s a mast down though

  • Archaonday
    Chiara Oxley (@Archaonday) reported from Wigan, England

    The @O2 seem to think that this is an acceptable way to deal with this situation. Poor customer service all round it seems #beware #unsafe #ItTakesOneMoment #Manchester all over again.

  • franclayton58
    Fran Clayton (@franclayton58) reported from Cheadle Hulme, England

    @O2 incompetent at sorting out a query despite our attempts#gdpr issue set up more than one direct debit without authority

  • bluegail1
    Gail Price 💯🏆💙⚽️ CHAMPIONS!🐝🦈 (@bluegail1) reported from Salford, England

    @O2 @o2 You don’t want to help enough unfortunately! Started off well, then ended up worse than the telephone customer services! Hope no one needs a refund anytime soon, if you do, good luck with that!

  • bluegail1
    Gail Price 💯🏆💙⚽️ CHAMPIONS!🐝🦈 (@bluegail1) reported from Middleton, England

    Well my opinion of @O2 has just (to quote a word used so many times by O2) “escalated” from bad to absolutely useless!

  • leahbossons
    leah rose x (@leahbossons) reported from Manchester, England

    @O2 are absolutely useless. Rude staff and not a one of them have a clue what they’re doing.

  • planesmad2016
    Aviation News ✈️ (@planesmad2016) reported from Bury, England

    Day 2 of Trying to get @O2 to understand what domestic abuse and financial abuse is! @MarkEvansO2 Mark I think you need to pull your finger out your ass and look at the state of your company your running! All your contact centres are run by shitty capita! Your a horrible company

  • pathookway
    patricia hookway (@pathookway) reported from Walkden, England

    @O2 please can you help not happy at all

  • oneladyshow
    Charlie (@oneladyshow) reported from Manchester, England

    @O2 I have asked you guys to sort it repeatedly and it’s never fixed. Your advice was ‘use 3g’ but even that doesn’t work. :( I have been with you guys for 14 years and im disappointed you haven’t fixed my problem

  • planesmad2016
    Aviation News ✈️ (@planesmad2016) reported from Bury, England

    @O2 as a victim of domestic abuse I would thought O2 would be more understanding and helping customers who experienced financial abuse as well if domestic abuse! I haven’t received any of that from you! Horrible nasty network! #Poorcustomerservice @bbcthree @MarkEvansO2

  • yannickmcosta
    Yannick McCabe-Costa (@yannickmcosta) reported from Stockport, England

    @NatWest_Help @Scott_Helme Sure. Problem is there is no MSISDN associated to this text, it's just a string with "BankAlert"so without help from @O2 to trace the originator, not much to do. Same with calls from unallocated numbers. You could contact @Equinix / Telecity to whom that IP range is allocated.

  • thejimirving
    Jim Irving (@thejimirving) reported from Manchester, England

    Oh, of course, I’m in the middle of a major city, it makes sense that my @O2 service would be completely useless.

  • _chris_a
    Chris (@_chris_a) reported from Manchester, England

    As if the network congestion issues in many parts of the country weren't bad enough @O2 have excelled themselves with dire customer service agents. I'm named on my husband's account but one agent shouted at me you only deal with the account holder and then hung up.

  • pammie02
    Pam Nunn (@pammie02) reported from Manchester, England

    @O2 How is the quickest ans easiest way to make a complaint!! 😡

  • thegourmetgays
    Thegourmetgays™ (@thegourmetgays) reported from Urmston, England

    @MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

  • bluegail1
    Gail Price 💯🏆💙⚽️ CHAMPIONS!🐝🦈 (@bluegail1) reported from Salford, England

    @virginmedia that was extremely good service by your customer service team. Thank you very much for all your help. Maybe you could give some advice to @o2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Intime42T
    TravelsIntime42 (@Intime42T) reported

    @O2 Many thanks, issues are reported with a mast. Do I need to just leave 02 and go with another provider if u can't get things fixed in a shorter timeframe than many weeks. I need to be able to use my phone. Thanks

  • Tom82070283
    Tom (@Tom82070283) reported

    @O2 promised a call back from your management and complaints team. Neither have happened,another advisor just terminated call as couldn't be bothered to deal with issue. Sent item back for refund a month ago.Still not refunded.Worst customer service ever experienced rogue traders

  • drdjmorrison
    Dr Dominique Morrison (@drdjmorrison) reported

    @O2 I am waiting for customer services to call me back regarding waiving my contract early termination fee. They were supposed to call me at 5pm yesterday. No point me calling 202 as this issue needs management decision.

  • EmmaLouiseOHal1
    Emma Louise OHalloran (@EmmaLouiseOHal1) reported

    @O2 someone from management was supposed to ring me over a week ago. Your customer service is shocking

  • Dazflann
    Darryl Flannery (@Dazflann) reported

    @O2 Cant get signal In my own house , 7 days after initial complaint still waiting for a resolution

  • emclapham
    Emma Clapham (@emclapham) reported

    @O2 I have been trying to get a refund from you for almost a month… at first I waited on hold several times for up to 58 minutes only for the line to go dead, now I’m just told your are too busy to take my call and am cut off completely. This is disgusting customer service.

  • singingpedro
    Peter Taylor (@singingpedro) reported

    @BristolJMC @O2 @Alicelaston This "technical issue" has been in place for at least 8 days now. I've been falling to talk to anyone since last Monday with a similar issue. DMs here on twitter take 2 days each time to get a partial and unhelpful response. Utterly hopeless.

  • LewisJTNF
    James Lewis (@LewisJTNF) reported

    @O2 I thought I’d dealt with some crap companies recently but O2 might actually be the worst, total rubbish and there customer service is appalling can’t wait to go back to Sky

  • HolliCarden
    Holli “gobby scientist” Carden (@HolliCarden) reported

    @O2 Oh and while you’re at it. Please add 5G to Scotland… signal in the biggest two cites is awful, and non-existent outwith Glasgow/Edinburgh.

  • Middleton_Ly
    Dr Lyndsey Middleton (@Middleton_Ly) reported

    @O2 Hi, I’ve sent a DM about a problem with an account that needs looking into. Can someone reply please?