O2 Outage Report in Astley, Borough of Wigan, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Astley, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Astley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (29%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Astley, Borough of Wigan, England
The most recent O2 outage reports came from the following cities: Stockport, Wigan, Manchester, Warrington, Rochdale, Altrincham, Wilmslow, Middleton and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport |
Phone | |
| Wigan |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Wigan |
Phone | |
| Manchester |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Astley, England
Latest outage, problems and issue reports in Astley and nearby locations:
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Daniel Watkinson
(@DWATKINSON) reported
from
Urmston, England
@O2 are really frustrating me, I need my service restoring but can’t seem to do it right now
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Nay 🍉
(@NayJDennis) reported
from
Partington, England
@O2 awful service. Called to pay my device plan in full, was on the phone for >1 hr spoke to 5 different people in 5 different teams that couldn’t help (Customer Service, Retentions, Payments, Billing & Upgrades). My dog would’ve give a better service than what I received today!
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Mikki
(@_Mikki1993) reported
from
Bury, England
@O2 I phoned and the woman I spoke with said the amount showing in 'usage cost' was my overall bill as opposed to being in addition to what was showed under 'handset cost' which I've never know to be the case before. Is this correct?
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Mat.
(@matpilling) reported
from
Newton-le-Willows, England
@O2 I’ve emailed customer services as it doesn’t seem that anyone else is able to deal with my query!
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nat
(@JustAH0bbit) reported
from
Bury, England
Crying like a baby because #o2uk have totally ****** me over big time if my depression wasn’t bad enough @O2 they done a contract completely wrong and now I’m not able to get my iPad fixed 😭😭😭 I’m so upset
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Lucy Willis
(@LucyLoopy86) reported
from
Standish, England
@O2 And you even txt me to ask me rate the experience with your staff .... HOW .... never got through !!
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Ricky Gwilliam
(@Mr_Ricker79) reported
from
Manchester, England
@O2 Are you able to confirm, without directing me to your website (which doesn’t answer my question and does not help) when 5G will be available in Manchester? Thank you
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Nay 🍉
(@NayJDennis) reported
from
Partington, England
@JD0NOHUE @O2 Yep, and as you know he doesn’t have the best manners, so you can only imagine how bad it was
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Sarah Pollard
(@x_Saz) reported
from
Bryn, England
@O2 you’ve charged me 6.99 for nominated delivery today with DPD @dhlexpressuk & the courier went to the wrong address & made out he’d been & said I wasn’t in. Worst customer service I’ve ever received & I expect a refund
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Ben Winstanley
(@Is_Me_Ben) reported
from
Aspull, England
@O2 incorrectly charge £XXX to our bank account. Admit this was done in error. We have to wait until 6th Jan 2021 before it can be refunded. Even then, we have to call back to request it on the day. Why do we put up with this type of customer service??
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Daniel Watkinson
(@DWATKINSON) reported
from
Urmston, England
So @O2 take the bar off my phone at 1700 hours and nearly 6 hours later the bar is still there even tho they told me it would be removed after 10 minutes, not like I need to use my phone or anything. I’ve only been a customer for 12 years and only spent about £5000 on them
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Kaye Willan 🏖🌞
(@kayewillan) reported
from
Tyldesley, England
@O2 I’ve got some voicemails on my phone that I NEVER want deleted , how can you help ?
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Balcombe
(@DodgyValley) reported
from
Walkden, England
@O2 is there an issue with O2 data network centre of Sheffield at the moment, not been working last few hours
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Alexander Robinson
(@atlr) reported
from
Manchester, England
@O2 Hi. Yes, she is unable to relay the code to me. I was also told that, in order to cancel the account entirely, I’d also have to relay a code. I registered a security word when I set the account up. I’ve provided this. But I am still unable to admin/run my account. This is crazy.
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Mark Lister
(@goughy84) reported
from
Bolton, England
@O2 hi. I have Disney+ free till end month, when it then becomes £5.99. I saw on o2 offers I can add it for £3.99. Do I need to cancel and re add for the discount or will the £2 off auto apply when it becomes chargeable? Thanks
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Ben Winstanley
(@Is_Me_Ben) reported
from
Aspull, England
@O2 incorrectly charge £XXX to our bank account. Admit this was done in error. We have to wait until 6th Jan 2021 before it can be refunded. Even then, we can to call back to request it on the day. Why do we put up with this type of customer service??
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Ben Winstanley
(@Is_Me_Ben) reported
from
Aspull, England
@O2 The enforcement letters continue - three more received today - sent to a loyal @O2 customer who hasn’t done anything wrong. We have not yet had any reassurance that this mess - from @O2 ‘s error - will be resolved.
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Dominic Abraham-Newman
(@DAbrahamNewman) reported
from
Salford, England
@O2 as a last resort I am tweeting following extremely poor support from your contact centre who I am not getting anywhere with despite numerous calls. I need urgent support with a query which has left me £119 out of pocket following fraudulent activity. Please contact me asap!
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Daniel Tackley
(@dtackley) reported
from
Bury, England
Oh what a surprise. @O2 have yet again failed to take my direct debit payment. Every month I call and they assure me the next payment will be taken but it never has. Sheer incompetence!
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Isaac
(@ISCDXN) reported
from
Manchester, England
@O2 hello! I entered for 6 months free of Disney+ in July but never actually completed the registration on my account so will that have been activated or not? Could you check please
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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John Kirby
(@csljohnkirby) reported
Yesterday, I had three direct debits fail, I do not keep funds in my current account used for DDs, and transfer it 36 hours before the due date from a reserve account. Each failure has cost me £12 in bank charges, so thirty-six pounds, because @O2 only showed one account due in MyO2 App, the others said paid. So I had no prior warning of the DD or bills. To give @O2 due credit, they have refunded my £36, and admitted the error, but the point is that it took it took 2 hrs 42 minutes to resolve. and 1 hr 19 minutes of that was completely wasted on web/chatbot.
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Berry
(@BerryandEmmett) reported
@O2 I ordered a phone through you this morning and the upfront cost has been taken twice. Can you help?
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PB_Predator_UK
(@pb_predator_uk) reported
@O2 Can you fix your upgrade system in your app? It asks me to Verify myself by following an email link, when returning to the app it loses the upgrade window and I have to start all over again. If I follow the link on a different device I then get prompted for a txt code 1/2
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Mark Bodley
(@MarkBodley) reported
hey @O2 tried contact through social media as asked but no replies. Waited an hour on app to speak to someone to ask one question and then be told they have left the chat and my conversation over. Now told I will need to wait another hour for someone to reconnect. Why so poor?
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Robbie Kirkham
(@Kirkham81) reported
Mad now as well you go into the @O2 shop for help & they only help the poor staff can now give is ring up the number you could ring from home
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Denise Waterman
(@DeniseWaterman) reported
@O2 Since my phone has and it’s new SIM card I have NO data! Despite paying for it! I have called the helpline3 times after being held on the line last time for 25 mins before speaking with someone the phone cut off! Went to o2 shop no help at all. What can I do?
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Eamonn🇯🇵
(@eamonn61) reported
@O2 @_Twi_O2hlp yet again a communications company who promised that their teams would communicate with me have failed to communicate with me like their colleague yesterday have the no means of communication . Yet can contact external agency. Terrible customer service
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Rick W
(@R_Wilcox89) reported
Was told I would get a call back at 9am today! Guess what nothing @O2 sort out your customer service
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Tigertim Esq
(@asmallteaser) reported
@O2 why is this account still open if you have so many system limitations and don't answer any questions? People don't always have Facebook and Instagram accounts! Service from O2 is dreadful
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David Gerrish
(@DavidGerrish) reported
Awful @O2 service in the Reigate RH2 area - I thought the service should be getting better, not worse?!