O2

O2 Outage Report in Annfield Plain, County Durham, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Annfield Plain, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Annfield Plain and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Annfield Plain, County Durham, England 02/24/2026 12:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Annfield Plain, England

Latest outage, problems and issue reports in Annfield Plain and nearby locations:

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 @O2 Could you help me o2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’tmy

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 @O2 fone now completely off and can’t even login to my o2 account online to pay it that way

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off

  • stuarturquhart1 stuart urquhart (@stuarturquhart1) reported from Whickham, England

    @O2 website and app not working 😕

  • smiling_cyclist Dean (@smiling_cyclist) reported from Chester-le-Street, England

    @segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from East Rainton, England

    @ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app

  • NTF_Ian Ian (@NTF_Ian) reported from Dunston, England

    Hey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

  • LuckyTony72 🎃 🎃 Lucky Tony 🎃 🎃 (@LuckyTony72) reported from Hebburn, England

    @O2 asked for a SIMPLE change to be made in August and 5 phonecalls later you still can't get it right! Customer service is a joke!!!

  • scoobyhugh8 Hugh Toner (@scoobyhugh8) reported from Newcastle upon Tyne, England

    @O2 I’m in Newcastle for the weekend and could hardly get a service, keeping jumping from 1 bar on 5G onto 3G, couldn’t get into social media or online due to it buffering. What a waste of time moving to you from EE

  • Danford2013 John McCarthy (@Danford2013) reported from Whickham, England

    @O2 I was spammed. Then defrauded. Went to O2 shop and reported issue. Told Fraud Dept would contact within 2 days. Three further calls to O2 (2O2) and one month later still no Fraud contact and no resolution. Today notice to take another payment. @O2 any chance of sorting?

  • A11RNX Amran Ashraf (@A11RNX) reported from Newcastle upon Tyne, England

    @O2 Hi. I’ve left O2 in September when my contract expired and switched to another provider. I was billed in September in error and I spoke to someone who refunded the difference from when my contract expired. I have today received a debt recovery letter???? Can someone help!

  • LuckyTony72 Lucky Tony (@LuckyTony72) reported from Hebburn, England

    @O2 Got a call bar today. Absolutely shoddy customer service. Also I've waited a minimum of 20 minutes to speak to your alleged customer service agents who appear to be utterly inept to make a simple change.

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    @O2 could someone help?

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 Hey i wounded if you can help me I have a contact with o2 but I was unable to pay my bill last month I spoke to you on fone and told you I would pay you on 14th of January as I was in hospital but I’ve only got today and when I’ve went to pay it I can’t my fone now completely off

  • CraigSi64474606 nufc4life (@CraigSi64474606) reported from Newcastle upon Tyne, England

    @O2 and can’t even login to my o2 account online to pay it that way

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

  • MarkMowbrayNE Mark Mowbray (@MarkMowbrayNE) reported from Newcastle upon Tyne, England

    @O2 I need to cancel 2 expired phone contracts on my account before my new o2 phone contracts become active but can't get to use the contact o2 online chat. Can you sort this for me?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrisEddy_7 Eddy (@ChrisEddy_7) reported

    @O2 Well that’s completely different to what your live chat agent and the customer services agent Michelle Steffens who rang me yesterday told me. So why am I being constantly lied to? No I won’t DM you as you don’t respond to DMs I would rather all your customers know your issues

  • AnthonyChurm Antonio75 (@AnthonyChurm) reported

    @O2 hi.. i cannot seem to get any online help with my query.. i have around £30 credit on a paygo sim.. can i buy a bundle from the credit to last a month?

  • aquaman4002 Arthur Curry (@aquaman4002) reported

    Why is Pay Monthly worse than PAYG? For Xperia L4 Pay Monthly 12 month contract is £28 per month = £336 £13 device * 12 = £156 £15 tariff * 12 = £180 5GB PAYG 12 months is £240 (£96 cheaper) £120 device £10 PAYG * 12 months = £120 6GB No incentive to be loyal customer? @O2

  • aloftus1rf adrian james loftus (@aloftus1rf) reported

    @O2 Your customer services are a joke even after a formal complaint you can’t even this right you are trying to use a disconnected number and are unable to arrange a callback

  • markjoy62 Mark Joy (@markjoy62) reported

    Utterly frustrating dealing with @O2 - got my bill today and a message saying my data has been leaked and I need to change password - try to do so but caught in misinformation loop - phone and get an IVR that can’t hear me Big companies offer no personal service at all

  • solskjaerssreds ; (@solskjaerssreds) reported

    @theOGSeffect @O2 tbf we never mention that to customers & the whole point of the DD guarantee if for situations like this where the company have taken the money without authority

  • Nyarotso3 Nyarotso (@Nyarotso3) reported

    @O2 Still no sim received till this date. Could I please get help

  • ClaudineStanbu1 Claudine Stanbury (@ClaudineStanbu1) reported

    @O2 just received a call from you on my house and mobile phone. Answered both times but was disconnected both times. Do you need to speak to me if so why hang up🤔

  • theOGSeffect Up The John 🔴⚪⚫ (@theOGSeffect) reported

    @russell_vine @O2 If been a bad month russell everything is f-ing me over I am a very stressed out person right now just told o2 that I want an investigation doing as I wasn't listened to and now I've got no money what so ever till next Thursday let's hope my electric lasts or am fked

  • nikkicholly Nikki Hollingsworth (@nikkicholly) reported from Northamptonshire, England

    @O2 @O2 Any chance of you replying to that DM I sent last night? Or do you have a helpline number I can call with no service as I am STILL without service on either phone nearly 24 hours after doing my sim swap?