O2

O2 Outage Report in Annfield Plain, County Durham, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Annfield Plain, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Annfield Plain and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Annfield Plain, County Durham, England 02/21/2026 04:50

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Annfield Plain, England

Latest outage, problems and issue reports in Annfield Plain and nearby locations:

  • scoobyhugh8 Hugh Toner (@scoobyhugh8) reported from Newcastle upon Tyne, England

    @O2 I’m in Newcastle for the weekend and could hardly get a service, keeping jumping from 1 bar on 5G onto 3G, couldn’t get into social media or online due to it buffering. What a waste of time moving to you from EE

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • nossy1996 Gracie (@nossy1996) reported from Newcastle upon Tyne, England

    @MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker

  • ppayne76 P Tumilty P (@ppayne76) reported from New Brancepeth, England

    @O2 how do I cancel Netflix that are extra charges on my number?

  • AngieOrrick Angie Orrick (@AngieOrrick) reported from Walker Gate, England

    @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • scoobyhugh8 Hugh Toner (@scoobyhugh8) reported from Newcastle upon Tyne, England

    @O2 how can your service be so poor in a city centre.

  • doc_drops Andros 👾👾👾 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help

  • Sami_antha83 Sami (@Sami_antha83) reported from Gateshead, England

    @O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from Newcastle upon Tyne, England

    @O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy

  • VictoriaMurtha Victoria Murtha (@VictoriaMurtha) reported from Newcastle upon Tyne, England

    @O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?

  • ilovefluffy Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • RuxanaNargol Ruxana Nargolwala (@RuxanaNargol) reported from North Gosforth, England

    @hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • Leggler75 Emma (@Leggler75) reported from Gateshead, England

    My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Andy_Watt Andy Watt (@Andy_Watt) reported

    @O2 I get that your responses seem like a cut & paste because they need to be signed off, but it comes across as robotic & uncaring. During a #CostOfLivingCrisis, this was an ideal opportunity to support loyal customers but @O2 instead chose to inflict the highest increase possible.

  • VinceBee1019 VincentBee (@VinceBee1019) reported

    @EnglandRugby @O2 Seriously beginning to think Farrell will be the 1st player to make 1000caps... His kicking has been poor and he is about as quick as Dan Cole.. Being such a pivotal player and England playing poorly for the past 3yrs... We need change sooner rather than later..has to be done.

  • wood2307 woody2307 (@wood2307) reported

    @virginmedia I don’t know if you’ve read this wrong… it’s @o2 that are the problem, and we’re moving to you 🎉

  • KimGalilee Kim Burly (@KimGalilee) reported

    @O2 - Again, RPI is no longer an officially considered statistic the government uses to measure inflation. So to me, it appears O2 picked the bigger number. The reasons in the email I received were highly vague and jarring. I shouldn't be paying for the expansion of the network.

  • shoeboxcottage TheShoeboxcottage (@shoeboxcottage) reported

    @O2 Who takes priority O2? You've been saying this for days. When will it be my turn? I DON'T USE YOUR SERVICE. Please explain why I have received a bill from you. Please explain why you haven't responded to my screenshots and DMs which you requested!! Poor standards.

  • Delsback1 Old *** Lurking (@Delsback1) reported

    So @O2 You feel you need to increase a £12 a month bill to £14+ a month in these times to keep the service running ?.

  • LauraaSibthorpe Laura Jayne Sibthorpe✨ (@LauraaSibthorpe) reported

    @O2 is there a network issue? I’ve had no service now for about an hour 😭

  • KimGalilee Kim Burly (@KimGalilee) reported

    @O2 It is reasonable to pass on costs to the customer as long as they are reasonable. Your company should break down exactly how your costs have risen in the easiest way possible for the average customer to understand whilst being utterly transparent about profits, including bonuses.

  • MiloTindle9 Milo Tindle (@MiloTindle9) reported

    @angelazhay @EnglandRugby @O2 Have to look to the future. Youngs was never my cup of tea; way to slow getting the ball away and obsessed with the box kick.

  • lewis_hardwick Lewis Hardwick (@lewis_hardwick) reported

    The fact @O2 need to post an eSIM is laughable. The fact that my physical SIM randomly disconnected without warning is a massive annoyance. Not good for a new customer experience...