O2

O2 Outage Report in Annfield Plain, County Durham, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Annfield Plain, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Annfield Plain and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Annfield Plain, County Durham, England 03/04/2026 07:55

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Annfield Plain, England

Latest outage, problems and issue reports in Annfield Plain and nearby locations:

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • doc_drops Andros 👾👾👾 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 my sim stopped working, I can’t ring 202, can’t go to your shops and your live chat is down. Please help

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • AngieOrrick Angie Orrick (@AngieOrrick) reported from Walker Gate, England

    @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • RuxanaNargol Ruxana Nargolwala (@RuxanaNargol) reported from North Gosforth, England

    @hellyarrj @O2 Having the same problem. #o2 should deal with this. Totally unacceptable.

  • Leggler75 Emma (@Leggler75) reported from Gateshead, England

    My husband & I have been with @O2 for 15 years plus. Can’t believe the terrible service after using them & O2 recycle. 10 phone calls later no further forward. Kept phone & no money. Disgusting 😡

  • VictoriaMurtha Victoria Murtha (@VictoriaMurtha) reported from Newcastle upon Tyne, England

    @O2 Currently trying to upgrade my phone. No online agents available, if I visit the store will there be someone available to help me?

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • scoobyhugh8 Hugh Toner (@scoobyhugh8) reported from Newcastle upon Tyne, England

    @O2 how can your service be so poor in a city centre.

  • engg_rky Raj (@engg_rky) reported from Newcastle upon Tyne, England

    As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

  • ppayne76 P Tumilty P (@ppayne76) reported from New Brancepeth, England

    @O2 how do I cancel Netflix that are extra charges on my number?

  • Sami_antha83 Sami (@Sami_antha83) reported from Gateshead, England

    @O2sports @O2 #O2Surprises - would love to receive an @EnglandRugby top to support England men’s and women’s rugby. 🌹 putting the request out there in hope that one day as a loyal customer since BT Cellnet days I’ll get an #O2Surprises fingers crossed 🤞 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from Newcastle upon Tyne, England

    @O2 are you going to reduce my bill, because the signal I’m receiving for £78 a month is shocking! Not happy

  • ilovefluffy Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

  • nossy1996 Gracie (@nossy1996) reported from Newcastle upon Tyne, England

    @MyUNiDAYS @O2 I am trying to activate the JBL discount but no money seems to get deducted at checkout... plz help, I’m desperate for a new speaker

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Will6118 Will Callison (@Will6118) reported

    Oh well, looks like I’ll be leaving @EE when my contract is up, after 15 years + of loyal service and lots of money spent they have just informed me my bill is going up 14.4%… absolutely shocking. Time to shop around @VodafoneUK @O2 any others??

  • OliHepy Ollie Heptinstall (@OliHepy) reported

    Poor show from @o2 putting contract prices up by 17.3 per cent. #greed

  • tomdown1984 Thomas Down (@tomdown1984) reported

    @Ironssparky1985 @O2 Google profits they’ve made, totally dumbfounded and the rise is a joke. I’ll be getting out of my contract. Signal is **** as well

  • sjcarson1976 StevieKit (@sjcarson1976) reported

    @O2 17.3% forced annual price increase? This is an absolute joke. Are you staff getting a 17.3% increase? Are you going to provide a 17.3% improvement in service? Just ripping people off and driving inflation even further. You should be shut down by Ofcom

  • AndrewWolf88 Andrew Wolf (@AndrewWolf88) reported

    @MCFC_EW @GarethTurpin @O2 Bastards they are. I'm on my second complaint with them for bad signal. Tried blaming my phone last time but the missus EE sim card worked perfectly

  • Ironssparky1985 JP (@Ironssparky1985) reported

    @tomdown1984 @O2 Exactly the same thoughts mate , meant to call them today to cancel ! Absolute piss take !

  • kevbev321 Kevano (@kevbev321) reported

    All I wish to say to you @O2 is 🖕…. Rising my bill by nearly 19% is absolutely despicable. A crappy network with poor signal everywhere and even worse customer service, as soon as my contract is up I’m leaving you and never returning! Criminal behaviour @MartinSLewis

  • twotonemanc james collier (@twotonemanc) reported

    @Jmes_80 @SW689908 @O2 Sim only definitely the way forward. These phones haven't improved much for years anyway, just marketing bollocks. Need to just replace the battery and they're grand again. O2 network has gone to **** for sure...

  • realMattToomer Matt Toomer (@realMattToomer) reported

    There is currently a 45 minute wait on the @O2 Customer Service numbers, I can only presume that everybody is phoning up to cancel giving that O2 are increasing prices by 17%.

  • helpme96957119 helpme (@helpme96957119) reported

    @O2 even if the quality of your network rose with the same percentage as your prices each year, o2 still wouldn't be a good value network to be a customer of. I cannot wait to be out of contract so I can switch to another provider.