Plusnet Outage Report in Welwyn Garden City, Hertfordshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn Garden City, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Welwyn Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (6%)
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Phone (3%)
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TV (1%)
Live Outage Map Near Welwyn Garden City, Hertfordshire, England
The most recent Plusnet outage reports came from the following cities: London, Radlett, Bushey, Enfield Town, Luton, Hitchin, Borehamwood, Watford, Hemel Hempstead and Welwyn Garden City.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Radlett |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Welwyn Garden City, England
Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet anyone else’s internet slow , mine is terrible , thought it was meant to be fast
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
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Tasha Fine
(@branat01) reported
from
Enfield Lock, England
@Plusnet @plusnethelp @Plusnet live in the barnet EN4 area. Been told by you that issue in the area. No broadband and landline down was told be all back up and running by Thursday but can you guarantee this!!!!
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The Drummerboy ✨🇬🇧🇬🇭
(@DrummerboySJ1) reported
from
Enfield Lock, England
@OpenreachHelp @WeAreOpenreach @Plusnet Absolutely terrible service from both parties. Your engineers have shown absolute negligence and lack of understanding of the job they have been contracted to do, and as a result has had a negative effect on my business.
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Amy Croft 🐝
(@amylouisecroftx) reported
from
Hemel Hempstead, England
@Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Louise
(@louise_sarah) reported
from
St Albans, England
Literally the worst internet company surely. Every day calls drop. I can never connect. And they do nothing to help. Roll on December when I can *finally* get out of this contract @Plusnet
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Tasha Fine
(@branat01) reported
from
Enfield Lock, England
@Plusnet my WiFi signal in Barnet EN4 area keeps on dropping out last few days. Is there any issues I this area
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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Louise
(@louise_sarah) reported
from
St Albans, England
@Plusnet Yes I have done that many, many times. It does nothing to help.
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Tasha Fine
(@branat01) reported
from
Enfield Lock, England
@Plusnet live in thebarnet EN4 area. Been told by you that issue in the area. No broadband and landline down was told be all will be back up and running by Thursday but can you guarantee this!!!!
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet no connection again , wtf , can’t wait till October when contract ends
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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Louise 🌈
(@louise_sarah) reported
from
St Albans, England
What I wouldn't give to just have *1* day without any internet problems from @Plusnet counting down the days till I can leave and go to someone with decent customer service and internet that doesn't drop every 10 minutes
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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BrightKnight
(@BrightKnight15) reported
@virginmedia And btw Service Page didn't help. Tried everything. Broadband still unreliable & still slow. Tried calling @Plusnet to sound out about switching, a human answered straight away. Sharper, better trained, nicer, no waffle or nonsense. Why are *none* of Virgin call staff like this?
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Terence
(@Gamba985) reported
@Plusnet shittest internet ever rolling down the days to your piece of piss excuse of a broadband is no longer in my life. A stone with cat **** would give a better stronger connection.
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Louise
(@louise_sarah) reported
Shockingly bad service from @plusnethelp @Plusnet who have ignored every single message I've sent them in the past over a month, especially as part of that time their phone lines were closed making Twitter the only way to contact them.
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David Poole
(@msitpro1) reported
@georgiebingham I love these threads where BT Retail customers say 'switched to X' ISP and much better and it's like TalkTalk retail, EE, O2, Plusnet (BT) etc... They're all the same script robot support unless you're paying £40-50 a month with a business only ISP
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Gavin Smith
(@GavinSm53447975) reported
@Plusnet Plusnet is not reliable. Do not use them! They make repeated promises and do not follow through on them. Avoid at all costs!! Appalling customer service.
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Garry
(@Garry73063826) reported
@plusnethelp i am a new customer, if someone from @plusnet could tell me how toget in touch. No live chat. No telephone customer service. No email contact. You took payment on 22nd october. Activation date was 16th november. No contact from you. No router. Cancel activation.
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The Coryspondence
(@Coryspondence) reported
@plusnethelp the worst customer experience I've ever had! My home move is now 3wks delayed. Hours of calls and still not working. Line is active now, but PlusNet can't seem to link to my new account, after cancelling my old one for no reason it seems. Absolutely useless!
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Aimee Paterson
(@patersonnX) reported
@Plusnet I am a new customer and broadband is active etc but not connecting any of my devices to the internet. Tried two days in a row to speak to customer services and just got passed from person to person. It is now becoming more hassle than what it’s worth. How can I cancel?
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Natalie Atkinson
(@Gbutterfly) reported
@Plusnet three days since you activated my broadband service, still no router to use it and no reply from your customer services. Shoddy!!!
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Alison McGouran RD
(@Alison_McGouran) reported
@Plusnet can you help me get this cheque reissued? Unfortunately being a busy key worker I struggled to get to the bank on time. I contacted the contact centre and they gave me details of a third party company who only deal with bank transfers and directed me back to yourselves.