Plusnet

Plusnet Outage Report in Welwyn Garden City, Hertfordshire, England

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Welwyn Garden City, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Welwyn Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Welwyn Garden City, Hertfordshire, England 12/09/2025 11:25

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Welwyn Garden City, Hertfordshire, England

The most recent Plusnet outage reports came from the following cities: London, Watford, Barnet, Luton, Abbots Langley and Welwyn.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomWatford Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Welwyn Garden City, England

Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • AmandipSidhu2 Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

  • MiacNotnats miac notnats (@MiacNotnats) reported from Barnet, England

    @Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp

  • DarrenAltman Darren Altman (@DarrenAltman) reported from London Colney, England

    @TafftheVoice @Plusnet Trouble is, they’re the fastest in the UK. 350 mb/s and we have a shot time of devices on the network now. 🥴

  • louise_sarah Louise (@louise_sarah) reported from St Albans, England

    Literally the worst internet company surely. Every day calls drop. I can never connect. And they do nothing to help. Roll on December when I can *finally* get out of this contract @Plusnet

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

  • amylouisecroftx Amy Croft 🐝 (@amylouisecroftx) reported from Hemel Hempstead, England

    @Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a joke

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • AMJ1981 Andy Johnson (@AMJ1981) reported

    @Plusnet My tip would be avoid plusnet! They’ll cut you off twice in a week due to their system errors and leave you on hold for over an hour when you’re trying to sort it

  • Plusnet Plusnet (@Plusnet) reported

    @Seniormp Hi Martin. I'm sorry that you've had problems with your WiFi but it's great to hear that the advisor you spoke to was helpful. I will pass this on! Please don't hesitate to get back in touch on here if there's anything else that we can help with. Regards, Emily Plusnet Leeds 🌞

  • Plusnet Plusnet (@Plusnet) reported

    @LongbowBaz Hi Baz. Thank you for getting in touch. Are you attempting to send texts to short code numbers. If so, these aren't supported on our network I'm afraid. Regards, Emily Plusnet Leeds 🌞

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • Plusnet Plusnet (@Plusnet) reported

    @stephenmedlock The contract hasn't been broken as the increase is part of CPI+ which you agreed to when taking out the contract. If we do anything that is outside of the Terms then we'll let you know. - Curtis, Plusnet Sheffield

  • Seniormp Martin S (@Seniormp) reported

    having a problem with my WiFi so called @Plusnet what great service quick to answer and very efficient and friendly... :-) sorry I did not get the guys name...

  • GH12117243634 GH121 (@GH12117243634) reported

    @Plusnet I have had the most appalling start to the service. No broadband order was not put through, neither was the router - I have just been told after one month of thinking everything was smooth I will no internet for 7-10 working days? This is my 4th call!

  • fazl F@ZL (@fazl) reported

    Really @Plusnet! Can't you even manage to give customer support callers useful feedback like an estimated time to be answered or at least their queue position? Even local council helpline can do this.

  • HPWonderful Nick (@HPWonderful) reported

    @plusnet Hi Plusnet. I have a Plusnet mobile account on iPhone and, whilst it says I have Wi-fi calling enabled, it never seems to work. Should it?

  • jase_anson jase (@jase_anson) reported

    @Plusnet I have moved home and taken plusnet service with me. Engineer today was unable to set up the phone line for internet use due to issue with the poles outside. My partner and I work from home and need wifi online by Monday. Been on hold for ages. Please help sort this asap