Plusnet

Plusnet Outage Report in Ruislip, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Ruislip, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ruislip and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Ruislip, Greater London, England 12/02/2025 14:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Ruislip, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Southall, Wembley, Feltham, Brentford, Barnet, Fulham, Hampstead, Paddington, Abbots Langley, Kensington and Greater London.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomSouthall E-mail
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Ruislip, England

Latest outage, problems and issue reports in Ruislip and nearby locations:

  • Umi_Hawa Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • tfoale QuantumChoices #FBPE 🔶️ (@tfoale) reported from Wooburn, England

    @jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.

  • AlexWhiteGB Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • joe_deakin 5OMOFD 🧐 (@joe_deakin) reported from Moor Park, England

    @Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • leighbike636 L€i§h ©l@®k (@leighbike636) reported from Harrow Weald, England

    @Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

  • MiacNotnats miac notnats (@MiacNotnats) reported from Barnet, England

    @Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • JonathanBehar Jonathan Behar (@JonathanBehar) reported from Barnet, England

    @Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

  • DarrenAltman Darren Altman (@DarrenAltman) reported from London Colney, England

    @TafftheVoice @Plusnet Trouble is, they’re the fastest in the UK. 350 mb/s and we have a shot time of devices on the network now. 🥴

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • AlanJSlater AlanJSlater (@AlanJSlater) reported

    @wrathofgod @Plusnet I think if you check tweets and replies on their twitter, there are links to service status... at least there were earlier.

  • TheDael Dael Jordan (@TheDael) reported

    @Plusnet Had no Internet at NR5 for 24 hours due to an Open Reach problem. Still not back up. What's going on?

  • Graham_French65 Graham French (@Graham_French65) reported

    @Plusnet when are you going to get the Email problems sorted out?

  • AlanJSlater AlanJSlater (@AlanJSlater) reported

    @gnarlybole @wrathofgod @Plusnet Thanks Mister G. It would help if they could be more open about what's happening rather than issuing a scripted reply which doesn't say anything helpful.

  • jdmc_alli1 JohnDaleMcAlli1 (@jdmc_alli1) reported

    @Plusnet Just some customers? looks more like most of them. Information for customers would help immensly.

  • AlanJSlater AlanJSlater (@AlanJSlater) reported

    @wrathofgod @gnarlybole @Plusnet Not very good customer service at present. We need a real, proper update.

  • gnarlybole Gnarlybole (@gnarlybole) reported

    @AlanJSlater @wrathofgod @Plusnet According to DownDetector, they’re having a widespread email outage.

  • mungerville craig branson (@mungerville) reported

    @AmandaS40972684 @MLawsonDesign @Plusnet You’ll be lucky. There’s been a lack of information about the problem from the start.This is all very dodgy. Mainstream media don’t really seem to have caught wind of it yet either. 🤔 #plusnet #plusnetdown

  • MLawsonDesign Mark Lawson Design (@MLawsonDesign) reported

    @AmandaS40972684 @Plusnet Have had trickles of a few emails. Mostly looks like those from the early hours before the issue first started (around 6am yesterday) and then new emails today. Haven’t had anything that would have been sent yesterday tho. It’s only personal mail. Moved biz from PN few years ago

  • Plusnet Plusnet (@Plusnet) reported

    @Smallheathen Sorry to hear this Jim, I'd recommend clearing your cache and cookies in case your device is trying to load a version of the web page that was broken. - Jess, Plusnet Leeds 🌻