Plusnet Outage in Leyland, Lancashire, England

@Plusnet I need to contact someone on behalf of an elderly family member whose router has stopped working, completely! No email and currently no live chat to help resolve. Please advise asap, thanks. DM me if necessary, thanks.

@virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.

Internet disconnects late every evening; probably the worst internet provider I’ve suffered to date.... @Plusnet

Thank you to the wonderful Emma from @Plusnet customer services team last night who is helping solve my internet issues and also made an hour on the phone to a call centre feel like 2 mins!! Let’s hope the engineer can fix it today #everythingscrossed #plusnet

@plusnethelp Someone called me back and then passed me onto a helpful lady. This has helped resume the internet but not the bad feeling we now have to Plusnet. We had the worst day ever being spoken to be such a rude, arrogant and pompous man who spoke spoke so rudely to myself and daughter

@Plusnet , I've disconnected the line. .using my data awaiting reply from plus net help , Katie

@RobertAtEvaris @Plusnet @plusnethelp Only just started it. We were with them at our old house and had no issues. Only been here 6 weeks so a new contract 😕

@RobertAtEvaris Problem is I’ve signed a contract with @Plusnet 🙁

My broadband is currently with @Plusnet but not for much longer dreadful service and not getting the advertised speeds gradually getting worse and worse #avoid

@Plusnet confused as to why I’ve been charged disconnection fee and 1 extra months rental even though we cancelled in cool off period - spent 4 hours of my day trying to sort it out over phone - ironic we cancelled due to poor customer service ☝🏿

@YouViewSupport Hi, I saw you updated or in the process of updating BT Youview boxes to fix the Now TV buffer and audio drop out issue. Is this update going to be pushed to the Plusnet boxes DTR- T2120 at all? As the Now TV app needs this fix on there!

Engineer arrives today, but cannot install due to damaged wires. I know these things happen but it could have been sorted by now if Plusnet hadn’t cancelled the order in the first place, and now I need to let 3 employers down for zoom jobs I had booked!!!!

BLEEPING BEEPY BLEEPING @PLUSNET!!!! Never touch them if they are the last provider on the planet!!!! First off they cancelled my order by mistake (I originally had an engineer booked on the 19th) but neglected to tell me until I rang to find where the engineer was!

Is anyone else having trouble with plusnet?

@plusnet Dear Plusnet, Trying to contact you regarding my phone line and broadband acc. I'm still not able to call you I can't open billing. My phone line is still not working, I'm in a no mobile signal area. I'm also self isolating so I'm in a lot of bother without communication

@plusnethelp Still not working for me via PlusNet though - is there a DNS problem?

@Plusnet worst customer service provider in the world.

@Plusnet I can't make or receive calls on my land line ..sent message on FB no reply , tried phoning from my mobile was on hold soooo long phone cut out , so trying this way to see if I get any response ....

@plusnethelp Plusnet help, an ironic title as I can’t contact Plusnet online or by phone to talk about my Broadband account issue.

@Plusnet Have you tried getting back to customers concerning poor signal and constant dropping?