Plusnet Outage Report in Burnley, Lancashire, England
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Burnley, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (67%)
-
Wi-fi (15%)
-
Total Blackout (12%)
-
E-mail (4%)
-
Phone (2%)
-
TV (1%)
Live Outage Map Near Burnley, Lancashire, England
The most recent Plusnet outage reports came from the following cities: Blackburn and Rossendale District.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Rossendale District |
Wi-fi | |
| Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Blackburn |
Internet | |
| Blackburn |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Burnley, England
Latest outage, problems and issue reports in Burnley and nearby locations:
-
Lee Harrison
(@harriLa77) reported
from
Rawtenstall, England
@OpenreachHelp sort out loss of Internet sky, talktalk, plusnet down you OL13 9LP BELLENDS
-
David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet I believe the minimum speed was added AFTER installation and after I contacted you. You have dropped my speed from the original 5Mb to around 1Mb as a response to each complaint I make. Perhaps the inferstructure should be investigated. Please forward me complaints email address.
-
Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet
-
Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today
-
Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet
-
Adam Pearson
(@pearsoninsight) reported
from
Laneshaw Bridge, England
@garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.
-
Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)
-
Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1
-
Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation
-
Eddie Arthur
(@kouya) reported
from
Steeton with Eastburn, England
Is anyone who follows me on @Plusnet and if so do you have a working internet connection? It seems as though there is a serious nationwide outage.
-
Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet How can a company delete a whole email account with no written confirmation from the customer?Told I received an email on 18th to tell me, I didn’t get it. Won’t be recommending #plusnet
-
Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.
-
Eddie Arthur
(@kouya) reported
from
Steeton with Eastburn, England
@Plusnet I realise that outages happen. However, your lack of communication on the issue was serious. If the internet is down, I need information so that I can structure my work day. Talk to us when things go wrong.
-
Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.
-
Eddie Arthur
(@kouya) reported
from
Steeton with Eastburn, England
@Plusnet Just a suggestion; but when your service is down across the country, you might want to disperse with the timed tweets. They are not a good look.
-
Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
It’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough
-
Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.
-
Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now
-
alexander black
(@zandersblack) reported
from
Higham-with-West Close Booth, England
@Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?
-
David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet The BT service obligations (USO) states that my postcode is capable of 10Mb speeds and therefore is not eligible for upgrade. However you can only supply sub 5Mbs service. Can you explain the difference in the two scenarios.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Maria Alden
(@Floopymoo) reported
@plusnethelp we were supposed to have internet out in 4th October no end of issues, waited in all day for BT today to be told they won't be coming now u til Dec 31st, plusnet you're a joke of a company, I'm ashamed to say I recommended you to my mum in the first place!
-
Kevin Dann
(@KevinDann) reported
@plusnethelp @Plusnet my broadband supposed to transfer to you today. No router, you’ve had old provider disconnected. Finally got into phone queue, been holding for 41 mins so far it’s your Xmas music, please help!!!
-
Jenni, covid longhauler
(@jennyduncalf2) reported
@mariepercival @Plusnet @plusnethelp Google, YouTube discord are down due to server outages, may be connected. By were struggling this morning too
-
GlutenFreeLivv
(@free_livv) reported
@Plusnet @plusnethelp worst internet connection I've ever had - on and off for the last four days. Impossible to work from home and can't get through to customer services! Ridiculous
-
Dave
(@EssexRocker) reported
Having to call @Plusnet every few weeks when you have an on going broadband issue is the worse thing about 2020, and we know how bad this year has been. #AnswerThePhone #EmployMorePeople
-
MUSICOFTHEFUTURE©
(@MusicOTFuture) reported
@Plusnet is a pile of **** ... ****** up everything ... teams useless too considering three operators have said three different things and contradicted each other. Ruined a secret project now 😡
-
°•Hazzabee
(@Hazzabee_x) reported
@Plusnet been trying to contact for a few days regarding our dodgy order and delayed date, every time we ring we’re told to call back later, help me fix this!
-
Holly Fleming
(@holfl2) reported
@Plusnet have just signed up to Plusnet... old provider has been disconnected today but can’t get onto Plusnet network and you’re not accepting phone calls... grateful for some urgent help?? Thanks.
-
Gareth Thomas
(@garethyes) reported
If you're planning on switching #broadband provider don't go to @Plusnet ... day one and can't connect and customer service not open. What a joke.
-
Paul Clark
(@P_aulClark) reported
@plusnethelp @Plusnet Can I get some help, please? I can't remember the last time my connection was at guaranteed speed. Currently > 10 (guaranteed 30) download, 0 (yes ZERO) upload. I tried to attach a screenshot but it seems my upload speed isn't good enough. Thanks