Plusnet outages and service status in Burnley, England

Problems in the last 24 hours in Burnley, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Burnley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnley, England

The most recent Plusnet outage reports came from the following cities: Blackburn, and Nelson.

City	Problem Type	Report Time
Blackburn	Internet	1 day ago
Blackburn	Total Blackout	2 days ago
Blackburn	Internet	4 days ago
Blackburn	Internet	18 days ago
Blackburn	Internet	29 days ago
Blackburn	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Burnley, England

Latest outage, problems and issue reports in Burnley and nearby locations:

• 
  Eddie Arthur (@kouya) reported 4 minutes ago from Steeton with Eastburn, England

  @plusnethelp @Plusnet over the last few days our internet connection has become VERY unreliable. Devices all connect to the hub fine, but internet connection is slow or nonexistent much of the time.

• 
  Eddie Arthur (@kouya) reported 6 minutes ago from Steeton with Eastburn, England

  @Plusnet I realise that outages happen. However, your lack of communication on the issue was serious. If the internet is down, I need information so that I can structure my work day. Talk to us when things go wrong.

• 
  alexander black (@zandersblack) reported 7 minutes ago from Higham-with-West Close Booth, England

  @Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?

• 
  Hattie Bee (@HattieBeeVint) reported 9 minutes ago from Skipton, England

  Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.

• 
  Hattie Bee (@HattieBeeVint) reported 14 minutes ago from Skipton, England

  In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1

• 
  Eddie Arthur (@kouya) reported 15 minutes ago from Steeton with Eastburn, England

  @Plusnet Just a suggestion; but when your service is down across the country, you might want to disperse with the timed tweets. They are not a good look.

• 
  Hattie Bee (@HattieBeeVint) reported 18 minutes ago from Skipton, England

  Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation

• 
  David (@DavidWildJnr) reported 21 minutes ago from Whitworth, England

  @Plusnet I believe the minimum speed was added AFTER installation and after I contacted you. You have dropped my speed from the original 5Mb to around 1Mb as a response to each complaint I make. Perhaps the inferstructure should be investigated. Please forward me complaints email address.

• 
  Eddie Arthur (@kouya) reported 23 minutes ago from Steeton with Eastburn, England

  Is anyone who follows me on @Plusnet and if so do you have a working internet connection? It seems as though there is a serious nationwide outage.

• 
  Jenny Taylor (@JLT1950) reported 25 minutes ago from Hebden Bridge, England

  @plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.

• 
  Adam Pearson (@pearsoninsight) reported 27 minutes ago from Laneshaw Bridge, England

  @garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.

• 
  Hattie Bee (@HattieBeeVint) reported 32 minutes ago from Skipton, England

  @Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet

• 
  Hattie Bee (@HattieBeeVint) reported 40 minutes ago from Skipton, England

  @Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now

• 
  Hattie Bee (@HattieBeeVint) reported 43 minutes ago from Skipton, England

  In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet

• 
  Hattie Bee (@HattieBeeVint) reported 44 minutes ago from Skipton, England

  Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)

• 
  Hattie Bee (@HattieBeeVint) reported 44 minutes ago from Skipton, England

  I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today

• 
  Michael Shackleton (@MShacks) reported 48 minutes ago from Accrington, England

  Warning ***Switchboards at BT, Virgin. Talk Talk, Sky and Plusnet are blocked with over 14 million people trying to reconnect to a broadband service they had cancelled from today.

• 
  Jenny Taylor (@JLT1950) reported 48 minutes ago from Hebden Bridge, England

  @Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.

• 
  Em (@emmabirdy) reported 51 minutes ago from Blackburn, England

  Thank you to the wonderful Emma from @Plusnet customer services team last night who is helping solve my internet issues and also made an hour on the phone to a call centre feel like 2 mins!! Let’s hope the engineer can fix it today #everythingscrossed #plusnet

• 
  David (@DavidWildJnr) reported 59 minutes ago from Whitworth, England

  @Plusnet The BT service obligations (USO) states that my postcode is capable of 10Mb speeds and therefore is not eligible for upgrade. However you can only supply sub 5Mbs service. Can you explain the difference in the two scenarios.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Craig Jump (@Craig_Jump) reported 2 minutes ago

  How is reporting a line fault for an elderly, vulnerable neighbour a GDPR issue ?, Plusnet refused to take the number and log a fault due to GDPR, I was not asking for any personal info.. just wanted them to log a fault #bonkers #nocommonsense @Plusnet

• 
  Edward Grefenstette (@egrefen) reported 5 minutes ago

  @Plusnet I tried replying to the open ticket and it says inbox full. Tried calling and over 10 minutes wait. Sorry but this is too bad a start so I'll just cancel my plan.

• 
  Gingerlegs747 (@gingerlegs747) reported 5 minutes ago

  @SBarrettBar @zeninternet Same with Plusnet, i switched from Vodaphone when i tried to get in contact with them as my broadband went down as did my telephone and it took them 2 weeks to even reply. No phone numbers were answered by them.

• 
  Richard Holliday | Author 🇬🇧 (@rjph_author) reported 5 minutes ago

  @Plusnet Thanks! I've switched email addresses but the verification email still never appeared. I now can't log into my Community account (I'd used same username/pw as my Plusnet customer account for ease) and the password reset email isn't appearing. Most confused!

• 
  GM Mark Howitt (@MarkHowitt) reported 8 minutes ago

  @Ofcom Poor overall @Plusnet couldn't even give me some credit for overcharging me... may have to go to @Ofcom

• 
  Wendi Sheard (@WendiSheard) reported 10 minutes ago

  @Plusnet will you be answering the phone by 20.00? Or will I be disconnected as per voicemail? Is there an overall problem with the internet with you?

• 
  SteveHooker (also bluesky) 🇪🇺🔶 #FBPE 💙 #FBPA (@Steve_Hooker) reported 14 minutes ago

  @Plusnet please can someone help. Following a no show for an installation on Tuesday. Today’s engineer M group in behalf of OpenReach couldn’t get the 900MB full fibre running. Said that another engineer would come. No update yet and Plusnet help on phone could not give any help

• 
  Dave O’ Connor (@piercepower222) reported 15 minutes ago

  @Benleo Awful shower to deal with. So relieved when I finally got shot of them and got a simple deal with PlusNet

• 
  Only Gigs (@Onlgig) reported 17 minutes ago

  SURVEYS PROFILE: Usercrowd Valid email address Postcode: based in London or Manchester Educational level: doctorate/PHD Employment: full time/monthly salary Employment industry: information technology IT Department:CEO/decision making authority Family: married/2kids( male aged 7, female aged 4) Vehicle: mercedes/BMW Annual income before and after task:£200k + Total family assets:£1million+ Number of employees:1000-5000 Company region:Global company headquarters in the UK Residence: United Kingdom (London, Manchester), live in an urban area Drinks: alcohol, soft drinks, energy E.T.C Ethnic Diversity:black, African Smartphone: Google pixel, Sony, Xiaomi, Samsung Smartphone internet, network or broadband provider:BT, Vodafone, virgin, Plusnet, sky e.t.c Age :25-37 Chief decision maker for the family Shopping spots/grocery stores: Sainsbury's, ocado, Tesco , ASDA,Aldi Clothing stores:Zara, John Lewis, Amazon, eBay Work flex: hybrid ( 3 days in the office and two at home/ 50/50 IT industry function suppliers: oracle, Microsoft, Salesforce, SAP, workflow, Google, IBM, AWS You can use this profile on other platforms too....

• 
  alyson (@AlysonAjm) reported 23 minutes ago

  @Plusnet plusnet keeps going down - what going on?