Plusnet Outage Report in Burnley, Lancashire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Burnley, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Burnley, Lancashire, England
The most recent Plusnet outage reports came from the following cities: Blackburn, Darwen, Clitheroe and Littleborough.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Darwen |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Burnley, England
Latest outage, problems and issue reports in Burnley and nearby locations:
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Em
(@emmabirdy) reported
from
Blackburn, England
Thank you to the wonderful Emma from @Plusnet customer services team last night who is helping solve my internet issues and also made an hour on the phone to a call centre feel like 2 mins!! Let’s hope the engineer can fix it today #everythingscrossed #plusnet
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Lee Harrison
(@harriLa77) reported
from
Rawtenstall, England
@OpenreachHelp sort out loss of Internet sky, talktalk, plusnet down you OL13 9LP BELLENDS
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
It’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough
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David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet The BT service obligations (USO) states that my postcode is capable of 10Mb speeds and therefore is not eligible for upgrade. However you can only supply sub 5Mbs service. Can you explain the difference in the two scenarios.
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.
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Adam Pearson
(@pearsoninsight) reported
from
Laneshaw Bridge, England
@garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet
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David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet I believe the minimum speed was added AFTER installation and after I contacted you. You have dropped my speed from the original 5Mb to around 1Mb as a response to each complaint I make. Perhaps the inferstructure should be investigated. Please forward me complaints email address.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1
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alexander black
(@zandersblack) reported
from
Higham-with-West Close Booth, England
@Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet How can a company delete a whole email account with no written confirmation from the customer?Told I received an email on 18th to tell me, I didn’t get it. Won’t be recommending #plusnet
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet
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Eddie Arthur
(@kouya) reported
from
Steeton with Eastburn, England
@Plusnet Just a suggestion; but when your service is down across the country, you might want to disperse with the timed tweets. They are not a good look.
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Eddie Arthur
(@kouya) reported
from
Steeton with Eastburn, England
Is anyone who follows me on @Plusnet and if so do you have a working internet connection? It seems as though there is a serious nationwide outage.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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joanne ainsworth
(@joanneainsworth) reported
@Plusnet @plusnet I responded to your question online three days ago and still no reply. My router was dispatched 2/9 still not here and still no one will tell me when I will get it. Your customer service is rubbish. Can’t get through on the phone, no reply on social media or online.
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CymruHampshire 💙🏴👑👑👑
(@CymruHampshire) reported
A month ago I changed my broadband to @VodafoneUK. A huge mistake. Polite support but all talk no action. How I wish I’d stayed with @Plusnet.
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ChomBot
(@ChomBot26) reported
So I have some complaints to make about @Plusnet and @WeAreOpenreach bad customer experience and service About a month ago, There was a scheduled work for unblocking a blockage. Should be simple right? it was not. (1) Continue Down the replies
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Phil Fish
(@PhilFish17) reported
@Plusnet How is your support "award-winning" if nobody ever answers the phone?
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Reverand Screaming Lord Clutch 🇬🇧🇳🇱🇺🇦
(@LordScreamin) reported
from
Teynham, England
@Plusnet Why are you advertising broadband at 22.99 when you're charging ME £24.99 for a something you describe as a ' service ' which I can't even access
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Peter and Elsa
(@elsa_peter) reported
@Plusnet do not get this company to provide you with their service, Only good when they try to get you in board. Afterwards only money orientated!!!
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Tracey Amass 💙
(@TraceyAmass) reported
@Plusnet Far too late. We were without any phone signal for a whole day and there was no way of finding out why.
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Bernard Carthy
(@CarthyBernard) reported
@Plusnet 55 minutes now and still no answer. If this is award winning customer service I'd hate to see poor customer service.
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Alan Simpson
(@alans27) reported
I've always found the @plusnet customer service to be very good. However, do not bother with their sim only mobile deals. To be blunt the signal is crap!! You need to switch carrier plusnet because the EE network now is awful.
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Paulo
(@willcocks2009) reported
@Plusnet Hi, I appear like many people to be facing issues with activation of my BT Sport account through you guys, BT Sport are saying this is an issue with yourselves. Can you advise please as its been 3 days now and I was told it would take 1 day to resolve.