Plusnet outages and service status in Burnley, England
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Full Outage Map
- Plusnet generated 0 outage signals in the last 24 hours around Burnley, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi, Internet, and Total Blackout.
- Wi-fi (50%)
- Internet (25%)
- Total Blackout (25%)
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Burnley, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Burnley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Burnley, England
The most recent Plusnet outage reports came from the following cities: Nelson, and Blackburn.
| City | Problem Type | Report Time |
|---|---|---|
 Nelson
|
Internet | 10 days ago |
|
Blackburn
|
Wi-fi | 17 days ago |
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Blackburn
|
Total Blackout | 19 days ago |
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Blackburn
|
Wi-fi | 25 days ago |
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Blackburn
|
Internet | 1 month ago |
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Blackburn
|
Wi-fi | 1 month ago |
Community Discussion
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Plusnet Issues Reports Near Burnley, England
Latest outage, problems and issue reports in Burnley and nearby locations:
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Hattie Bee (@HattieBeeVint) reported from Skipton, EnglandIt’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough
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Em (@emmabirdy) reported from Blackburn, EnglandThank you to the wonderful Emma from @Plusnet customer services team last night who is helping solve my internet issues and also made an hour on the phone to a call centre feel like 2 mins!! Let’s hope the engineer can fix it today #everythingscrossed #plusnet
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Lee Harrison (@harriLa77) reported from Rawtenstall, England@OpenreachHelp sort out loss of Internet sky, talktalk, plusnet down you OL13 9LP BELLENDS
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Eddie Arthur (@kouya) reported from Steeton with Eastburn, England@Plusnet Just a suggestion; but when your service is down across the country, you might want to disperse with the timed tweets. They are not a good look.
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Hattie Bee (@HattieBeeVint) reported from Skipton, EnglandI’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today
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Hattie Bee (@HattieBeeVint) reported from Skipton, England@Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet
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Hattie Bee (@HattieBeeVint) reported from Skipton, EnglandIn the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1
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Hattie Bee (@HattieBeeVint) reported from Skipton, EnglandImagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.
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David (@DavidWildJnr) reported from Whitworth, England@Plusnet The BT service obligations (USO) states that my postcode is capable of 10Mb speeds and therefore is not eligible for upgrade. However you can only supply sub 5Mbs service. Can you explain the difference in the two scenarios.
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Hattie Bee (@HattieBeeVint) reported from Skipton, EnglandThree times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation
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Jenny Taylor (@JLT1950) reported from Hebden Bridge, England@Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.
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Hattie Bee (@HattieBeeVint) reported from Skipton, EnglandIn a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet
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Eddie Arthur (@kouya) reported from Steeton with Eastburn, EnglandIs anyone who follows me on @Plusnet and if so do you have a working internet connection? It seems as though there is a serious nationwide outage.
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David (@DavidWildJnr) reported from Whitworth, England@Plusnet I believe the minimum speed was added AFTER installation and after I contacted you. You have dropped my speed from the original 5Mb to around 1Mb as a response to each complaint I make. Perhaps the inferstructure should be investigated. Please forward me complaints email address.
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Hattie Bee (@HattieBeeVint) reported from Skipton, EnglandAlright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)
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Eddie Arthur (@kouya) reported from Steeton with Eastburn, England@plusnethelp @Plusnet over the last few days our internet connection has become VERY unreliable. Devices all connect to the hub fine, but internet connection is slow or nonexistent much of the time.
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Michael Shackleton (@MShacks) reported from Accrington, EnglandWarning ***Switchboards at BT, Virgin. Talk Talk, Sky and Plusnet are blocked with over 14 million people trying to reconnect to a broadband service they had cancelled from today.
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alexander black (@zandersblack) reported from Higham-with-West Close Booth, England@Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?
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Hattie Bee (@HattieBeeVint) reported from Skipton, England@Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now
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Adam Pearson (@pearsoninsight) reported from Laneshaw Bridge, England@garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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The Calmer Llama (@EltontoNick) reported@Plusnet I have had two calls from you - both have been silent when I've answered. Try getting a decent phone system for your customer support
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Damilola 🌺 Arewa (@damstar_) reported@Plusnet I’m sick of you guys. You can’t help over the phone or nothing what’s this???
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Flower Pot (@FlowerP79667758) reported@WeAreOpenreach Have you actually read my post. ? We have not had a satisfactory response from Plusnet . Can you provide a telephone number for customer services or the appropriate department.
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rosie posie (@rosieon25371922) reported@Plusnet I want my £150 reward. Cough up and stop welching and breaking contract. It is bad faith and appalling behaviour. Sort this out as your team on the phone do not sort this out. They lie and gaslight.
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Wanga-unLimited (@Consumer4You) reported@Plusnet No other provider required. Please cancel the service at end. Why is calling the only option? Old world?
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Frog Princess 🐸 (@TheDivineFrog) reported@SamiC0hen @Plusnet Oh no Sami, that sounds terrible, was there any minimum term on your rental property? And has your work company given you any indication how long you’ll keep your jobs for? My heart goes out to you, what a big worry 😞
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Alyssa Jade C (@AlyssaJade7274) reported@Plusnet You haven’t answered my question. What good is it doing that at midnight when you are closed? And when the issue is intermittent? Why is it so difficult to just say when engineering is going to occur? Its not like you don’t know.
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Alison Lees (@AlisonMLees) reported@Plusnet I just phoned one of your other numbers, and the lady who answered was completely useless. Your customer service has gone downhill.
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Freedom Valley (@VRvalley) reported@EltontoNick Plusnet have broken the data protection act. They could face huge fines for transferring sensitive data (email archive) to a third party. You could be entitled to compensation
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Alyssa Jade C (@AlyssaJade7274) reported@Plusnet You haven’t answered my question. What good is it doing that at midnight when you are closed? And when the issue is intermittent? Why is it so difficult to just say when engineering is going to occur? Its not like you don’t know.