Plusnet Outage Report in Burnley, Lancashire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Burnley, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (15%)
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E-mail (9%)
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Total Blackout (9%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Burnley, Lancashire, England
The most recent Plusnet outage reports came from the following cities: Blackburn, Todmorden, Nelson and Bury.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Wi-fi | |
| Blackburn |
Total Blackout | |
| Todmorden |
Internet | |
| Blackburn |
Total Blackout | |
| Nelson |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Burnley, England
Latest outage, problems and issue reports in Burnley and nearby locations:
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet How can a company delete a whole email account with no written confirmation from the customer?Told I received an email on 18th to tell me, I didn’t get it. Won’t be recommending #plusnet
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Michael Shackleton
(@MShacks) reported
from
Accrington, England
Warning ***Switchboards at BT, Virgin. Talk Talk, Sky and Plusnet are blocked with over 14 million people trying to reconnect to a broadband service they had cancelled from today.
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Em
(@emmabirdy) reported
from
Blackburn, England
Thank you to the wonderful Emma from @Plusnet customer services team last night who is helping solve my internet issues and also made an hour on the phone to a call centre feel like 2 mins!! Let’s hope the engineer can fix it today #everythingscrossed #plusnet
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.
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David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet I believe the minimum speed was added AFTER installation and after I contacted you. You have dropped my speed from the original 5Mb to around 1Mb as a response to each complaint I make. Perhaps the inferstructure should be investigated. Please forward me complaints email address.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation
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David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet The BT service obligations (USO) states that my postcode is capable of 10Mb speeds and therefore is not eligible for upgrade. However you can only supply sub 5Mbs service. Can you explain the difference in the two scenarios.
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Adam Pearson
(@pearsoninsight) reported
from
Laneshaw Bridge, England
@garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)
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Eddie Arthur
(@kouya) reported
from
Steeton with Eastburn, England
@plusnethelp @Plusnet over the last few days our internet connection has become VERY unreliable. Devices all connect to the hub fine, but internet connection is slow or nonexistent much of the time.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
It’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.
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alexander black
(@zandersblack) reported
from
Higham-with-West Close Booth, England
@Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?
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Lee Harrison
(@harriLa77) reported
from
Rawtenstall, England
@OpenreachHelp sort out loss of Internet sky, talktalk, plusnet down you OL13 9LP BELLENDS
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Martyn
(@martthegooner) reported
@Plusnet I’m not sure who you are doing proud but not us or the thousands who complain about your webmail platform. It’s now so bad we have not been able to retrieve our inbox for over one week and now have important docs to print. What is happening with this ??
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Steve Wallis
(@PoetSteveWallis) reported
It's a company-wide problem then, this lamentable customer service @plusnet ?
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Paul Sutherland
(@suthers) reported
@Plusnet Thanks. I tried again this morning and only had to wait a couple of hours for an engineer to call back. Fault found, so now down to OpenReach.
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Mark Johnson
(@mark_pbs) reported
@O2 Slower? It was non existant! I nipped in the library to use an encyclopedia cause I couldn't get onto Google! My partner's on Plusnet, a virtual network, and she had full 4g! Which makes it worse because I've just signed her to O2!
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Dillon 🎃
(@Delibird444) reported
@Storm360 Is the router a ****** PlusNet one? Because ours is doing the exact same thing and it ******* sucks. The only things you can do are buy your own AP and turn off the ****** wi-fi, or complain
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Binky
(@Binky98929762) reported
@Plusnet Thank you for the explanation. I hadn’t received any communication at all about the delay. As long as the switch over is after I receive the router I shouldn’t have a problem.
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Sannan Iqbal🏳️🌈 #MentalHealth #CerebralPalsy
(@SannanIqbalUK) reported
@chrisbadley @Plusnet @lezmar63 If you gonna exit the contract then why come back as a new customer? You may as well go with a better company
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Justin Ryan
(@Jusssssssy) reported
@Plusnet only 9 months to go then I can leave your poor broadband. Had 32 mb with Vodafone, now software capped at you guaranteed 26 - thanks
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Steve Wallis
(@PoetSteveWallis) reported
@plusnet, your phone help chap put me on hold to speak to someone who might actually be able to help. 30 mins later, still waiting. Could you ask them to pick up?
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Steve Wallis
(@PoetSteveWallis) reported
@plusnet "We're here to help from 8am-8pm every day." Or, whenever we feel like it, dude, it's the weekend, chill out, try us again on Monday". Except you didn't even say that. No response at all in 3 hrs.