Plusnet Outage Report in Burnley, Lancashire, England
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The latest reports from users having issues in Burnley come from postal codes BB11.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Burnley, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (16%)
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Total Blackout (9%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Burnley, Lancashire, England
The most recent Plusnet outage reports came from the following cities: Bury, Burnley and Rossendale District.
| City | Problem Type | Report Time |
|---|---|---|
 Bury |
||
| Burnley |
Wi-fi | |
| Rossendale District |
Internet | |
| Burnley |
Internet | |
| Bury |
Wi-fi | |
| Bury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Burnley, England
Latest outage, problems and issue reports in Burnley and nearby locations:
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
It’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough
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David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet I believe the minimum speed was added AFTER installation and after I contacted you. You have dropped my speed from the original 5Mb to around 1Mb as a response to each complaint I make. Perhaps the inferstructure should be investigated. Please forward me complaints email address.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today
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Lee Harrison
(@harriLa77) reported
from
Rawtenstall, England
@OpenreachHelp sort out loss of Internet sky, talktalk, plusnet down you OL13 9LP BELLENDS
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Eddie Arthur
(@kouya) reported
from
Steeton with Eastburn, England
@Plusnet I realise that outages happen. However, your lack of communication on the issue was serious. If the internet is down, I need information so that I can structure my work day. Talk to us when things go wrong.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.
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Adam Pearson
(@pearsoninsight) reported
from
Laneshaw Bridge, England
@garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@plusnethelp #plusnet How can a company delete a whole email account with no written confirmation from the customer?Told I received an email on 18th to tell me, I didn’t get it. Won’t be recommending #plusnet
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Eddie Arthur
(@kouya) reported
from
Steeton with Eastburn, England
@Plusnet Just a suggestion; but when your service is down across the country, you might want to disperse with the timed tweets. They are not a good look.
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alexander black
(@zandersblack) reported
from
Higham-with-West Close Booth, England
@Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?
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Jenny Taylor
(@JLT1950) reported
from
Hebden Bridge, England
@Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
@Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet
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Eddie Arthur
(@kouya) reported
from
Steeton with Eastburn, England
Is anyone who follows me on @Plusnet and if so do you have a working internet connection? It seems as though there is a serious nationwide outage.
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David
(@DavidWildJnr) reported
from
Whitworth, England
@Plusnet The BT service obligations (USO) states that my postcode is capable of 10Mb speeds and therefore is not eligible for upgrade. However you can only supply sub 5Mbs service. Can you explain the difference in the two scenarios.
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Hattie Bee
(@HattieBeeVint) reported
from
Skipton, England
Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Dawn Stewart
(@ladydawnie) reported
@BritishTelecom #BT what an absolute shambolic company to deal with for #broadband installation. Waited 3 days for the hub (had to be signed for) Engineer came, said he cant find my cable (previously plusnet no issue) Said will order 4g dongle, to tie me over, never ordered.
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Plusnet
(@Plusnet) reported
@collinge_danny Good Afternoon Danny I'm very sorry to hear this, Would you be able to send us a DM with the account username to see if there is anything we can do to resolve this problem. Joshua - Plusnet Sheffield
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Mark Roberts
(@cortexrock) reported
Dear @Plusnet as John Lewis Broadband's owner/operator, please give me (as an Additional Support rep on my mum's account - ref 02427432) an update on query refs 229865956 & 229954850? Trying to get the account closed so I can move her to another ISP & keep her phone no. Thanks.
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Alison Hetherington
(@AlisonclaireH) reported
@Plusnet why do I keep getting text messages saying I’m up my smart cap when my phone has the data switched off? Please help
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winiwoohoo 🐀 🎨✏🖍🖌
(@winiwoohoo) reported
@Plusnet Has there been a broadband problem for the last few days? Ours keeps cutting in and out. Not really sure I want to renew if there is an ongoing issue 🤔
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EagerBeaverFitness
(@eabeafitness) reported
Come on @Plusnet, I switched to you from a crap company only to face delays to my order, and now it’s not going to get sorted till January. NOT HAPPY! I have a business to run and need the wifi sorting asap. 🤬😤
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Coddy
(@coddy_65) reported
It's official @Plusnet have the worst customer support service. Currntly on the 2nd run through of the Now that's what I call Christmas album. Are you sure your committed to giving the best customer experience?
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Steven Barrington
(@StevenBarringt6) reported
@Plusnet ....why do you not have a text method for contact, using the mobile is irritating and everyone but Plusnet is reading the engineer's report. Call your customer...you are responsible for the installation.
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Dave Bulmer DemonTomatoDave#5138
(@DemonTomatoDave) reported
There goes our Plusnet for the 2nd time this video! Same last night, and everything's been so slow to load lately that I've had Google and YouTube timing out. What's going on over at Plusnet, and they having the first of the blackouts
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mitchfr
(@mitchfr3) reported
@Plusnet are you having a laugh? - you’re seeking a final 9 pence in an account closed down and threatening to take £10 from me if the Direct Debit isn’t reinstated ??