Plusnet Outage Report in Burnley, Lancashire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Burnley, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Burnley, Lancashire, England 11/30/2023 19:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Burnley, Lancashire, England

The most recent Plusnet outage reports came from the following cities: Bury, Blackburn, Bacup, Rossendale District, Accrington and Nelson.

Loading map, please wait...
City Problem Type Report Time
United KingdomBury Wi-fi
United KingdomBury E-mail
United KingdomBury Internet
United KingdomBury Internet
United KingdomBlackburn Internet
United KingdomBacup Internet

Community Discussion

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Plusnet Issues Reports Near Burnley, England

Latest outage, problems and issue reports in Burnley and nearby locations:

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    Alright so a question for you all, over the past two months, we had our internet installation by Plusnet and Openreach rescheduled 10 times, openreach just never turned up, there’s been no actual explanation as to why, just call after call of rude people at customer services (1)

  • JLT1950 Jenny Taylor (@JLT1950) reported from Hebden Bridge, England

    @plusnethelp #plusnet How can a company delete a whole email account with no written confirmation from the customer?Told I received an email on 18th to tell me, I didn’t get it. Won’t be recommending #plusnet

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    In a customer service job, you do not take an attitude with the customer, whether you think they are in the wrong or not (we were not). You smile, through your teeth if you have to, and remain polite. You do not raise your voice. @plusnethelp @Plusnet

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    I’ve woken up still feeling angry about last night, so god help @Plusnet if they don’t connect the broadband today

  • zandersblack alexander black (@zandersblack) reported from Higham-with-West Close Booth, England

    @Plusnet hi, there is no broadband service today in postcode bb12 9hh, including other service providers, are plusnet aware?

  • JLT1950 Jenny Taylor (@JLT1950) reported from Hebden Bridge, England

    @Plusnet Furious with @plusnet for deleting my email account despite confirmation that they WOULDN’T do this when I had to change service provider. Going to complain to the Ombudsman.

  • emmabirdy Em (@emmabirdy) reported from Blackburn, England

    Thank you to the wonderful Emma from @Plusnet customer services team last night who is helping solve my internet issues and also made an hour on the phone to a call centre feel like 2 mins!! Let’s hope the engineer can fix it today #everythingscrossed #plusnet

  • pearsoninsight Adam Pearson (@pearsoninsight) reported from Laneshaw Bridge, England

    @garethkthomas @Plusnet Thanks, Gareth. Yeah we actually switched from Plusnet last month, to Vodafone for faster fibre. Feeling like a mistake. Plusnet miles better at customer service.

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    Three times in the past two days the @Plusnet broadband goes down, and we still haven’t had any news on our compensation

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    In the ongoing @plusnethelp @Plusnet saga, I received an email (following a voicemail because I wasn’t expecting anyone to actually respond to me) offering me £50 and a months free broadband... now, here’s the problem with this... -1

  • kouya Eddie Arthur (@kouya) reported from Steeton with Eastburn, England

    @plusnethelp @Plusnet over the last few days our internet connection has become VERY unreliable. Devices all connect to the hub fine, but internet connection is slow or nonexistent much of the time.

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    @Plusnet have always been my provider because of their customer service, but I’m feeling pretty messed about right now

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    It’s been two months now @Plusnet @plusnethelp and we’re not getting any messages regarding the compensation we rightly deserve. All messages and emails are being ignored. Tomorrow we will be contacting the ombudsman, your customer service just isn’t good enough

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    Imagine Plusnet calling you out of the blue, and then the customer service man raising his voice. It’s not acceptable.

  • DavidWildJnr David (@DavidWildJnr) reported from Whitworth, England

    @Plusnet I believe the minimum speed was added AFTER installation and after I contacted you. You have dropped my speed from the original 5Mb to around 1Mb as a response to each complaint I make. Perhaps the inferstructure should be investigated. Please forward me complaints email address.

  • JLT1950 Jenny Taylor (@JLT1950) reported from Hebden Bridge, England

    @plusnethelp #plusnet 1.FURIOUS with Plusnet, I have had to move to BT as Plusnet don’t have fast broadband where I now live.Long conversations with customer services re this last week. Emphasised I needed my email to continue, assured it would do. Just found out it’s deleted.

  • HattieBeeVint Hattie Bee (@HattieBeeVint) reported from Skipton, England

    @Ofcom Thank you! Do you also provide information on poor customer service and delays with plusnet? We waited two months for WiFi and haven’t had a sincere apology as of yet

  • harriLa77 Lee Harrison (@harriLa77) reported from Rawtenstall, England

    @OpenreachHelp sort out loss of Internet sky, talktalk, plusnet down you OL13 9LP BELLENDS

  • DavidWildJnr David (@DavidWildJnr) reported from Whitworth, England

    @Plusnet The BT service obligations (USO) states that my postcode is capable of 10Mb speeds and therefore is not eligible for upgrade. However you can only supply sub 5Mbs service. Can you explain the difference in the two scenarios.

  • MShacks Michael Shackleton (@MShacks) reported from Accrington, England

    Warning ***Switchboards at BT, Virgin. Talk Talk, Sky and Plusnet are blocked with over 14 million people trying to reconnect to a broadband service they had cancelled from today.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Toastteeth Cody (@Toastteeth) reported

    @NOWHelpTeam Hi I've just got your broadband and the WiFi range is shocking. As soon as I leave the room the router is in it drops - never had this issue with PlusNet... what can be done to avoid cancelling?

  • JakeAvis96 Jake Avis (@JakeAvis96) reported

    @Plusnet interested in a sim only deal via money saving expert which includes a £25 plusnet reward card. I'm a broadband customer at present but am switching away, am I eligible for the data boost? Also, can both me and my partner claim a £25 reward card? Thank you.

  • rosieraecrafts Louise Fenton 💙 (@rosieraecrafts) reported

    @Plusnet Morning. My mobile phone is declining all landline calls this morning. Mobile to mobile is fine but landline is getting blocked. Is this a known issue? Thanks.

  • gentoopb66 Peter Bustin (@gentoopb66) reported

    @Plusnet Like the link to your page about deals - deals I have never heard of or been informed about. You played me well this time. I am being charged a ludicrous £46 p/m, 2 differing contracts and things ive never ordered. I need some help here !!!

  • Bobbykeyboards Bobby Parks (@Bobbykeyboards) reported

    @Plusnet normally signal shows 4 bars , but both my wife and myself with different handsets showing no bars. Please fix

  • woolcycle Su Lacy (@woolcycle) reported

    After 4 days with no mobile signal thanks to Eunice I had a day on yesterday and could therefore use my bank account. Off again today. 4 more letters in @Telegraph today about BT digital phone service outage & problems in powercuts. @bt_uk @Plusnet

  • chrsphr eat your veggies 🥦🥕 (@chrsphr) reported

    All the deals I picked here include 5G, so even though you’re saving money, you’re not missing out on anything. Also pay as you go, so no contracts or credit checks. Not been able to find anything similar for EE network - Plusnet mobile is closest price rise but is 4G only

  • DallawayO Oliver Dallaway (@DallawayO) reported

    Omg , plusnet absolutely awful. #plusnethelp your broadband is rubbish again.

  • patently patently (@patently) reported

    Every single previous ISP has failed to solve connection issues. When they’ve happened, we’ve (literally) had to change ISP after weeks without broadband. I chose @Plusnet for the customer service reviews, I’m pleased I did.

  • LynneD1966 Lynne🖤 (@LynneD1966) reported

    @Plusnet Hello! We have had no mobile service in SO32 area since midday yesterday, but your site reports no problems. Can you help please? Broadband and landline are fine. Thank you.