Plusnet Outage in Brentwood, Essex, England

@nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think you’ll find with the big companies that customer service is poor, especially now with many call centres cut back, I’ve been with BT broadband since 2001 not let me down thus far.

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

@plusnethelp having problem with broadband setup. new customer as of 26 March. should have been up & running today, seamlessly. Plusnet hub has blue light but no broadband. Not impressed. Previous provider, Daisy working 100% on Wednesday. Please DM ASAP, order no: 0-3905409.

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

@plusnethelp I have sent you guys numerous DM's now with little to no help. First message sent Fri 23rd, first reply on Mon 26th. Gave the information requested and since have had ZERO coms despite 3 more messages sent.....What gives? @Plusnet #badservice

@plusnethelp I have sent you guys numerous DM's now with little to no help. First message sent Fri 23rd, first reply on Mon 26th. Game information requested and since have had ZERO coms despite 3 more messages sent.....What gives? @Plusnet #badservice

The problem nowadays with review sites is 9 out of 10 people will only leave a review for BAD experience. I'm switching broadband provider and I just want genuine reliabilty data on PlusNet and Openstream in Burntwood because I'm not paying £52 that EE want to charge me soon!

@Plusnet hello, how long does it take for the support team to call back? I logged an issue over two hours ago. Thanks

Just had an email from @Plusnet saying your broadband should now be up and running... erm we left you about 3/4 months ago for @skytv ... just shows you how “updated” their customer base is.

@Plusnet day 1 no internet, signal going off almost the whole day. #WorstInternetProvider

@Plusnet I have switched from @SkyUK to you over 3 months ago and I really regret it. I have had the worst internet connection in years. The signal keeps going off, almost very single day! I have decided to tweet everytime I have a bad connection. I called your office yesterday.

@plusnethelp I moved to Plusnet mobile recently. I’m on 2GB data p/m. With other providers, this amount was way more than I ever used in a month, even if we were away from home for a week or two. Yet I’m now finding that my data use is disappearing even with low use. Please help!

@virginmedia So in all your wisdom you have notified plusnet to cancel my internet effective from today at 2pm....but on 3 occasions your engineer has not shown up. I am unable to work as no internet and you dont seem to be able to send me an engineer....now what????? Any ideas?

@Plusnet @plusnethelp internet is down, again! Do you have any issues with in Hampshire, GU35 ?