Plusnet

Plusnet Outage Report in Brentwood, Essex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Brentwood, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Brentwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Brentwood, Essex, England 01/18/2026 06:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Brentwood, Essex, England

The most recent Plusnet outage reports came from the following cities: London, Newham, Ilford and Romford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Brentwood, England

Latest outage, problems and issue reports in Brentwood and nearby locations:

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • rider45 Brian O'Keefe (@rider45) reported from Great Baddow, England

    @K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think you’ll find with the big companies that customer service is poor, especially now with many call centres cut back, I’ve been with BT broadband since 2001 not let me down thus far.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • lewis_hardwick Lewis Hardwick (@lewis_hardwick) reported from Crayford, England

    So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

  • Pebblepower23 Katherine (@Pebblepower23) reported from Romford, England

    @plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • deniseessex denise salman (@deniseessex) reported from Chelmsford, England

    @plusnethelp having problem with broadband setup. new customer as of 26 March. should have been up & running today, seamlessly. Plusnet hub has blue light but no broadband. Not impressed. Previous provider, Daisy working 100% on Wednesday. Please DM ASAP, order no: 0-3905409.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • nicksmith Nick Smith (@nicksmith) reported

    @LucyGoesDating @stefandz Also unless you want tv or a package from BT, plusnet are owned by them so you’ll be getting exactly the same service

  • ChrisAl43337617 Chris Allen (@ChrisAl43337617) reported

    @Plusnet can you please contact me re One hub issues I’m consistently having. My previous router was fantastic but this is the 2nd one I’ve had since last summer and is constantly going down and I’m forever resetting it. Thanks.

  • teresa1974 ♥Teresa♥ (@teresa1974) reported

    @Plusnet is there a problem in the CT11 area? My router keeps loosing connection

  • flegv Fleggy (@flegv) reported

    @plusnethelp i need help , I have been using a hub one untill when it's decided to break and stop working,I've managed to get a 2740n router Plusnet one. I am connecting to it but getting no internet through to my devices.

  • SewWoolly Sew Woolly (@SewWoolly) reported

    @Plusnet RUDE ARROGANT CUSTOMER SERVICE PERSON THIS MORNING ON PHONE. IF I WAS HER BOSS I WOULD FIRE HER WITHOUT PAY. HOW DARE SHE BE SO RUDE AND DISRESPECTFUL

  • neily1212 Neil (@neily1212) reported

    @Plusnet What a surprise, Plusnet is down again, no idea what the applies to

  • Jmesrr Jmesrr (@Jmesrr) reported

    Virgin media is so bad like go to 400 ping for no reason ******* @Plusnet is better

  • nil23sadonions NobleSavageNeo Vs Triangleman💙 (@nil23sadonions) reported

    @Plusnet morning . I left your broadband service about 2 years , only because I wasn't getting good coverage the router. If I apply to return to your brilliant service , do I apply as a new customer ?

  • roystoncartoons Royston (@roystoncartoons) reported

    @teresa1974 @KevinsFrontDoor @Plusnet I'm having problems in Broadstairs. On hold for almost 40 mins too.

  • CaroD22 Carolyn Daw (@CaroD22) reported

    Appalling service from @Plusnet with regard to switching my elderly account to them - hub not turned up by switch day but more importantly there incoming calls have been switched off. Explained critical for carer teams and family to contact - customer service not interested