Santander

Is Santander down in Leatherhead, Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Leatherhead, Surrey, England 03/13/2025 15:30

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Transactions (31%)

    Transactions (31%)

  2. Mobile App (22%)

    Mobile App (22%)

  3. Website (17%)

    Website (17%)

  4. Login (14%)

    Login (14%)

  5. Transfer (12%)

    Transfer (12%)

  6. Withdrawals (4%)

    Withdrawals (4%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Santander outage reports came from the following cities: Mitcham, London, Horley, Coulsdon, Sutton and Guildford.

Loading map, please wait...
City Problem Type Report Time
United KingdomMitcham Mobile App
United KingdomLondon Mobile App
United KingdomHorley Website
United KingdomLondon Transfer
United KingdomMitcham Transactions
United KingdomCoulsdon Transactions

Community Discussion

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Santander Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • GraceCuddihy Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • sleepysilvery peter howard (@sleepysilvery) reported from Kingston upon Thames, England

    @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • CopybyAnna Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • chrisromerlee Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • pmancat David Crossinggum (@pmancat) reported from London, England

    @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

  • corinnareilly Corinna Reilly (@corinnareilly) reported from Old Windsor, England

    @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

  • tonysupernova Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Echo_Marley Dev aka Echo-Marley (@Echo_Marley) reported

    @santanderuk As a business customer, I need to complain. Your staff at Leicester caused me to have a full on panic attack. And left me sitting in plain view for everyone to see. Have a look at your cctv footage. Appalling service. Please contact me.

  • shammyrock MAURA (@shammyrock) reported

    @santanderuk online booking is so frustrating. Does anyone suffer same problem with santander. Cannot pay any large amounts online and can't even set up a standing order online... poor old fashioned set up!

  • mahogany_hues Ciku Gicia 🦉 (@mahogany_hues) reported

    @santanderuk @santanderukhelp I’d like to drop a note and say thank you to your excellent customer service agents. I called about identity theft where a fraudster had opened an account in my name. I was distressed and the agent was patient and very kind. #excellentcustomerservice

  • eiliscope eilis cope (@eiliscope) reported

    So @santanderuk - now waiting on phone for 18 minutes so far to flag my issue again - which you haven't filed and once again I haven't received a call that was promised. Your #customerservice is rubbish #fail So busy paying Ant & Dec that you've forgotten about your customers! 😡

  • RobH_GOAT Robert Hicks (@RobH_GOAT) reported

    25 years of banking with HSBC without a single issue. I've been with @santanderuk 3 weeks and for the past week now I haven't been able to access a single penny from my account. Amazing service that. Thank you. It seriously takes you a week to reset an account?

  • Mark_Antony_3 Mark Bradfield (@Mark_Antony_3) reported

    @Echo_Marley @santanderuk Good luck. I'm a personal customer and they've left without food for a week because they refuse to return a dispute

  • ernmander ernmander (@ernmander) reported

    Amazing how @santanderuk are so quick to put up interest rates on my mortgage. But extremely slow to put up interest on my bank account. Quick to make the mortgage go up to %4.5 but slow to make bank acct %2. Mmm why isn’t my bank acct rate %4.5 ? Robbing bastards

  • timmac1961 tim macgillivray (@timmac1961) reported

    @c_kedge @santanderuk Sorry to hear. I hope it get resolved for you and you get to feel better about things generally. It isn’t easy I know, and the winter weather makes us all feel down.

  • pmancat David Crossinggum (@pmancat) reported from London, England

    @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

  • tweatirs Ian Senior (@tweatirs) reported

    Just tried registering for online banking @santanderuk. Not only would the website not let me but the helpline it told me to phone is no longer in use and when I eventually got through to a human he put the phone down on me! Thinking of closing my accounts now.