Santander status: access issues and outage reports

Problems in the last 24 hours in Mitcham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Mitcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Mitcham, England

Latest outage, problems and issue reports in Mitcham and nearby locations:

• 
  Steve Scarebear (@Scare158Steve) reported 27 minutes ago from Victoria, England

  Cant compliment the customer service @santanderuk on the phone & in branch enough. 3 times this week they have helped & advised me about what I can do while i wait for my replacement debit card which has been delayed by @RoyalMail not delivering in the expected timescales.

• 
  Mrs L (@jo_1lesley) reported 31 minutes ago from Camberwell, England

  Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

• 
  peter howard (@sleepysilvery) reported 34 minutes ago from Kingston upon Thames, England

  @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

• 
  Tony ****** (@tonysupernova) reported 47 minutes ago from Croydon, England

  @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

• 
  Mrs R (@KateRenton) reported 47 minutes ago from Merton, England

  @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

• 
  Chris Romer-Lee (@chrisromerlee) reported 50 minutes ago from Lambeth, England

  @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

• 
  xxx (@Fabs11111111) reported 54 minutes ago from Kensington, England

  @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

• 
  Grace Cuddihy (@GraceCuddihy) reported 57 minutes ago from Lambeth, England

  Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

• 
  Mrs L (@jo_1lesley) reported 60 minutes ago from Camberwell, England

  Is there a problem @santanderuk ?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matty Hough (@MattyHough2) reported 5 minutes ago

  @santanderuk Hi @santanderuk — I was advised a case handler would contact me after 8am today, but I still haven’t received any email or contact. I remain stranded abroad without access to funds. Please urgently escalate this and contact me immediately

• 
  Precyshun (@precyshun) reported 5 minutes ago

  @santanderuk I’ve been emailing customer relations and the ombudsman has been emailing the FOS inbox for the last 6 months for us both to be ignored! I would suggest somebody calls my wife tomorrow before she takes legal advice to go to small claims court

• 
  jaredowens (@jaredowens36629) reported 8 minutes ago

  @santanderuk is it possible for you to permanently block all online/card not present transactions for a debit card if a customer requests it?

• 
  Spam1965 (@NareyPamel6757) reported 10 minutes ago

  @DrChrisParry @santanderuk Join Nationwide, never had a problem with them.

• 
  NewCom Debt (@NewComDebt) reported 11 minutes ago

  @santanderuk @santanderukhelp They are receiving help from us as a Debt Advice Charity - we have the Authorisation etc - we just need to send you information electronically like we do with other banks like HSBC who have an email companies like Cabot or Lowell...

• 
  Martin Hughes (@MartinH01846340) reported 12 minutes ago

  @santanderuk this is terrible. Simple want to change the mobile number. No help or support and not even a local branch. Disgraceful bank

• 
  Baljeet Mahey (@F123SHY) reported 13 minutes ago

  @santanderuk ...... Didn't even told why is that behaviour. Now received PIN. What IS GOING ON... ???? CAN YOU PLEASE HELP!!

• 
  Tyler (@Empty_With_You) reported 14 minutes ago

  @santanderuk This is more than frustration. I had ONE text asking me to confirm my details were correct, I went on the app, my details are correct, there was NOTHING to confirm & NO warning that you’d block my account & prevent me from getting MY money.

• 
  Oasis (@Oasisrvti) reported 14 minutes ago

  Want to working in banking with no knowledge? @santanderuk are hiring you x

• 
  Mellissa Timms 🖤 (@mel5kijones) reported 23 minutes ago

  @santanderuk been trying to use the Sandi service on my app since yesterday afternoon but it keeps advising me that it’s experiencing some issues and to try again later. Is this a known problem? I’ve done recent update, cache clear and reinstalled. Also tried this on laptop