Santander

Is Santander down in Hounslow, Greater London, England?

Some problems detected

Users are reporting problems related to: mobile app, transactions and login.

The latest reports from users having issues in Hounslow come from postal codes TW5.

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hounslow, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hounslow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Hounslow, Greater London, England 05/23/2025 16:45

May 23: Problems at Santander

Santander is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (38%)

    Mobile App (38%)

  2. Transactions (24%)

    Transactions (24%)

  3. Login (15%)

    Login (15%)

  4. Website (14%)

    Website (14%)

  5. Transfer (9%)

    Transfer (9%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Live Outage Map Near Hounslow, Greater London, England

The most recent Santander outage reports came from the following cities: London, Hounslow, Cricklewood, Harrow and Surbiton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Transactions
United KingdomHounslow Transactions
United KingdomCricklewood Website
United KingdomHarrow Mobile App
United KingdomSurbiton Website
United KingdomLondon Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Hounslow, England

Latest outage, problems and issue reports in Hounslow and nearby locations:

  • corinnareilly Corinna Reilly (@corinnareilly) reported from Old Windsor, England

    @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

  • sleepysilvery peter howard (@sleepysilvery) reported from Kingston upon Thames, England

    @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

  • TiffinSolutions Kam Shah (@TiffinSolutions) reported from Ealing, England

    @santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.

  • Fabs11111111 xxx (@Fabs11111111) reported from Kensington, England

    @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

  • MartinCainActon Martin Cain (@MartinCainActon) reported from Ealing, England

    @RichardBurgon Wee problem with @santanderuk?

  • tonysupernova Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

  • GraceCuddihy Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Is there a problem @santanderuk ?

  • WatkinsonGary gary watkinson (@WatkinsonGary) reported from Islington, England

    @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

  • ChristopheSkis Chris Creissen (@ChristopheSkis) reported from Hillingdon, England

    @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

  • FOG1O1 FOG101 (@FOG1O1) reported from Brentford, England

    @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

  • Olivia121994_ OD 💚 (@Olivia121994_) reported from Harrow Weald, England

    @santanderuk is your app down? Trying to do a transfer and keeps crashing.

  • chrisromerlee Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • RuthRobinsonLon Ruth Robinson (@RuthRobinsonLon) reported from Islington, England

    Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after

  • Scottmaintain Scott Maintenance (@Scottmaintain) reported from Rickmansworth, England

    @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

  • pmancat David Crossinggum (@pmancat) reported from London, England

    @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

  • coleb86 Bethany Cole (@coleb86) reported from Ealing, England

    @santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • CopybyAnna Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • tonyreynolds67 Tony Reynolds (@tonyreynolds67) reported

    @santanderuk wonderful service… tell them I’m travelling abroad well in advance and then have my card declined when I arrive! Call them internationally and hold for 45mins+ and no answer. Wonderful service 😡😡😡

  • charlescolbour1 Charles C (@charlescolbour1) reported

    @santanderukhelp Hi @bancosantander please intervene with ur UK operation via @santanderuk on hold for 6.5 hours yest trying to get a transaction unblocked and 18 hours later I am back on hold as you have re-blocked the same company made complaint yesterday no contact. your UK help team do not..

  • RussMcKernan Russell McKernan (@RussMcKernan) reported

    @santanderuk I have been unable to transfer money from my Santander Choice account for TWO days! When will you fix this! It is now urgent.

  • PhillipsWR84 Carl Phillips (@PhillipsWR84) reported

    Yeah, don't ever bank with @santanderuk. Been on hold for an aggregate of four hours over three calls, hung up on and prank called twice and told "an agent tried calling me but couldn't reach you." Some customer service right there 🤌🏻

  • RhonwenDavies Rhonwen Davies-Keane (@RhonwenDavies) reported

    @santanderuk is anyone working tonight? On the 24hr emergency number for the last half hour!!

  • MrGouldthorpe Mr Gouldthorpe (@MrGouldthorpe) reported

    @santanderuk Afternoon, I'm having great difficulty in getting my mortgage acount number and access to my mortgage papers. I'm trying to set up your app. Can you help me with this?

  • goodfoodgoodmo4 lunafish 🦕🦖 (@goodfoodgoodmo4) reported

    @santanderukhelp trying to close our help to buy ISA. hour and a half on hold spoke briefly to a member of staff only to be hung up on at 17:55 guessing your employee was finishing at 18:00 regardless! We have been trying to get help since 24/06 appalling service. @santanderuk

  • Noodles2312 Kaz 🦁 #UTV (@Noodles2312) reported

    @santanderuk trying to report a fraud on my account - calling number with message saying we close at 8 - been calling since 7:15 SHOCKING SERVICE

  • stevehales18 steve hales (@stevehales18) reported

    @santanderuk Would be useful for Santander to not close down my local branch and stop wasting money on the talentless Ant and Dec

  • EndvrCoach Christian Cullinane (@EndvrCoach) reported

    @santanderukhelp @santanderuk I don’t want to complain. I want you to provide the service you advertise and speak to me to resolve my issue that you have created and is impacting me right now. Feel free to send me a DM and I can give you a number to actually call me and resolve this.