Is Santander down in Hounslow, Greater London, England?
Some problems detected
Users are reporting problems related to: mobile app, transactions and login.
The latest reports from users having issues in Hounslow come from postal codes TW5.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Hounslow, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hounslow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 02: Problems at Santander
Santander is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
-
Mobile App (30%)
-
Transactions (26%)
-
Login (17%)
-
Website (16%)
-
Transfer (10%)
-
Withdrawals (2%)
Live Outage Map Near Hounslow, Greater London, England
The most recent Santander outage reports came from the following cities: Hounslow, Cricklewood, Harrow, Surbiton, London, Mitcham, North Finchley, Islington and Coulsdon.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Transactions | |
| Cricklewood |
Website | |
| Harrow |
Mobile App | |
| Surbiton |
Website | |
| London |
Mobile App | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Hounslow, England
Latest outage, problems and issue reports in Hounslow and nearby locations:
-
Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
-
Scott Maintenance
(@Scottmaintain) reported
from
Rickmansworth, England
@santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)
-
Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
-
Bethany Cole
(@coleb86) reported
from
Ealing, England
@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
-
OD 💚
(@Olivia121994_) reported
from
Harrow Weald, England
@santanderuk is your app down? Trying to do a transfer and keeps crashing.
-
Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
-
Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
-
gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
-
Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
-
Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
-
FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
-
Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
-
Ruth Robinson
(@RuthRobinsonLon) reported
from
Islington, England
Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after
-
xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
-
Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
-
David Crossinggum
(@pmancat) reported
from
London, England
@santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?
-
peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
-
Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
-
Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
-
Corinna Reilly
(@corinnareilly) reported
from
Old Windsor, England
@santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
-
Rachel
(@DorsetRachel) reported
Brilliant, @santanderuk. I made a modest IBAN transfer this morning, following the instructions on your website, which did not warn that my account might be blocked until Wednesday for a fraud investigation. If there had been a warning I’d have done all my other banking first!
-
Call Me Ham 👳🏾♀️
(@thehalalham) reported
@StuartJones7 @santanderuk Coutts customer service very good but also very expensive you’ll need to invest to get an account with them tho but I just got my house through them to do that or you can switch
-
Teenagency
(@Teenagency1) reported
@santanderuk @santanderukhelp I want to complain. I have contacted you for months on the telephone and despite promises to send me paperwork u have failed. My CC was used without my permission + I’m waiting on section 75 paperwork. Can u help?
-
Brian McBride
(@brian_mcbride1) reported
@santanderuk what is email address for your DPO manager. All you show is a mailing address. No one writes letters nowadays, what's your problem, Do @ICOnews know you don't share this?
-
Andy Kelly
(@SavageEtBeau) reported
@santanderuk as an authenticated user in my online banking, I changed a standing order which was from one Santander account to another. You then blocked my access due to fraud detection. This was a week ago. 3 calls to head office and am told the fraud team will contact me. !
-
🏳️🌈🥂🧡Daniel Profit🧡🥂🏳️🌈
(@danprofit21) reported
Patiently awaiting someone to ring me from the complaints department @santanderuk a week on when promised a release of my money within 48hrs. Poor communication, victim or fraud several times with this bank but not with other companies I use. Treated like **** I have been. 😡
-
Hamish Burns
(@Amostheking) reported
My Bank used to have a local business manager, then they got rid of them and now it takes weeks to get an appointment with the centralized one. The person is sick so it’s weeks again to reschedule! Great business service @santanderuk
-
Your Money
(@YourMoneyUK) reported
Banking giant @santanderuk confirms existing eSaver Lim. Ed (issue 1) savers now get 3.25% AER / 3.2% gross, up from 2.75% AER / 2.72% gross first offered at launch in Oct '22. The increase will apply automatically
-
PaulHi
(@PaulHi) reported
Waah! Booked @KLM_UK flights using @santanderuk credit card. KLM website says transaction failed, so no reference number. But Santander app showing payment as successful. Erm... who has my money? And are my flights booked or not?
-
Call Me Ham 👳🏾♀️
(@thehalalham) reported
@StuartJones7 @santanderuk Don’t get HSBC their customer service is awful