Sky outages and service status in Thetford, England

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Thetford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thetford, England

The most recent Sky outage reports came from the following cities: Bury St Edmunds, and Thetford.

City	Problem Type	Report Time
Bury St Edmunds	E-mail	14 days ago

Community Discussion

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Sky Issues Reports Near Thetford, England

Latest outage, problems and issue reports in Thetford and nearby locations:

• 
  Matt Stannard (@mattstannard) reported 1 minute ago from Red Lodge, England

  @SkyHelpTeam Also do you deal with Sky Glass? The Chelsea Vs Spurs coverage is so choppy, keeps going to please wait for program to load, but if I flick to the 100 coverage that works fine - think there’s an issue your end somewhere

• 
  Scott Stevens BA, FCCA (@winebuffer) reported 2 minutes ago from Bury St. Edmunds, England

  @SkyHelpTeam why can't I login to the "mysky" app, and yes I do know my password

• 
  Martyn Greenwood 2️⃣2️⃣ (@KingSkaMartyn) reported 2 minutes ago from Watton, England

  @SkyUK I was told you were looking into the issues reflected in my sky app and that they would be sorted soon! Unfortunately, these issues have not been rectified, my future bills are wrong and my app still says my account is pending cancellation despite agreeing a new term...??

• 
  JS Chamberlain (@jj_jacq) reported 2 minutes ago from Great Barton, England

  @SkyHelpTeam hi, you recently sent us a new router but it hasn’t solved our WiFi problems. Done everything you suggested. What number can we call to resolve ???

• 
  Matt Stannard (@mattstannard) reported 14 minutes ago from Red Lodge, England

  @SkyHelpTeam Yes, I actually got a PAYG card on a different network (3) and it was a lot better, do O2 have issues in Ipswich?

• 
  Martyn Greenwood 2️⃣2️⃣ (@KingSkaMartyn) reported 15 minutes ago from Watton, England

  Been on hold with @SkyUK for over an hour now. This is the 3rd time I’ve rang them to sort out issues with my account and tv service. Very tempted to cancel for good if they can’t sort my bill out this time 😡

• 
  david crown (@davidccrown) reported 16 minutes ago from Attleborough, England

  @SkyHelpTeam Hi need help to renew my contract after 4hours and different phone numbers all I get is automated message

• 
  Edward (@eddietheaker) reported 17 minutes ago from Garboldisham, England

  @SkyHelpTeam Yes I’ve tested it, followed all the sky advice so far, still no joy. Can you check & help, I can only get a mobile signs when I go for a walk

• 
  Rob Davies (@DaviesRob1981) reported 26 minutes ago from Hopton, England

  @SkyUK Possibly the worst customer experience I’ve ever had in my life if this is how you treat your sky gold customers God Forbid what you treat sky customers and a whole week should be ashamed of yourself

• 
  Edward (@eddietheaker) reported 26 minutes ago from Garboldisham, England

  @SkyHelpTeam Yesterday the test came up with technical issues in your area, is this still the case, as the only way I can contact anyone is when I go out as we have no signal around our house. Can you please check #skyhelp

• 
  Rikki Barnes (@RikkiBarnes1) reported 45 minutes ago from Mildenhall, England

  @SkyHelpTeam Reward would come, ignore email sent on May 30th stating your friend has not become an active Sky TV customer, so unfortunately you don't qualify for an Introduce a Friend reward, & which they did in June because of COVID not fault of their own, did refer a friend on Feb 29th

• 
  Martyn Greenwood 2️⃣2️⃣ (@KingSkaMartyn) reported 45 minutes ago from Watton, England

  If @SkySports continue to report wrong facts in games regarding @LUFC then I shall cancel my tv and mobile contracts. Blatant penalty and red card my arse. #bullshit #cheatingbastards

• 
  Dan Barrett (@_DanBarrett_) reported 46 minutes ago from Stanton, England

  Wonder if any one from @SkySports will speak to anyone from #Pompey #PompeyCantWinAPlayOffGame #SureBet It was so turgid, abject, predictable, poor and rash tonight, looks like they players lost it before coming on to the pitch.

• 
  Claire (@claireleannexo) reported 47 minutes ago from Bury St. Edmunds, England

  @SkyUK shocking service. Nobody seems to want to help with issues and @SkyHelpTeam keep sending links we have already tried, nothing but issues since having skyQ!! Cannot wait to ditch them. Right now we're paying a stupid amount of money to NOT be able to watch what we want.🤬😡

• 
   Claire Hunt  (@cla1r3_b3ar) reported 47 minutes ago from Red Lodge, England

  @SkyHelpTeam how can we chat to someone about our account? We are due to renew but just noticed new customers are getting a better offer. Wondering if we can match this deal or if we can cancel and sign up again. Many thanks.

• 
  Phillipa Murfitt (@PipMurfitt) reported 48 minutes ago from Bury St. Edmunds, England

  @claireleannexo @SkyUK Sky is pants. Our super fast broadband is super slow.

• 
  anfo (@acetuk) reported 48 minutes ago from Thetford, England

  @SkyHelpTeam major broadband issues in Thetford, East Anglia. No broadband (despite router suggesting the connection is fine) and no voice. Any update appreciated.

• 
  Jon (@swiftjon) reported 51 minutes ago from Bury St. Edmunds, England

  @SkyHelpTeam Thanks Initial diagnostic shows a problem with the hub but the test routine keeps failing, saying you're having problems

• 
  webbym (@mike79mjw) reported 58 minutes ago from Watton, England

  @rickwookie @McDronieG @SkyUK Mine has been fine verry rare I get a problem am on my second box as I did get sky q when it verry first came out and would get mega hot but now power surply is not in the box now

• 
  Mary brind (@brind_mary) reported 59 minutes ago from Bury St. Edmunds, England

  @TonyCottee9 @SkySports Poor from @SkySports again,thought the decision was poor last year with the other 3 going😳

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Williams (@mark1984toon) reported 2 minutes ago

  @SuperLeague @SkySports I have watched countless football matches on sky and never once has the clock not worked, why is it week in week out while showing rugby league is the service poor and clocks never work?

• 
  Rusty 🇮🇪 (@Rusty462286) reported 2 minutes ago

  @_SonOfTheDesert @SkySports Oh shut ******** up you boring grinchlike *******. That was quality tv right there

• 
  Tubosun Falowo (@precinoti) reported 6 minutes ago

  VAR RECCURING ERRORS: “WHO IS AT FAULT? THE TECHNOLOGY OR PGMOL OFFICIALS?”. I think to unpack this debacle that we have come to normalized as natural occurrence similar to daily human mistakes, errors by PGMOL officials as seen in almost all game week in the EPL, VAR is simply defined as “Video Assisted Referee”. To break this further, it is officiating a football match using technology i.e video replays, images etc to spot obvious and clear errors committed by the on-field human officials usually 4 personnel or actions sanctioned by the rules as fouls that were completely missed by the on-field officials. For VAR to be effective and not seen as in direct conflict or undermining the authorities of the on-field referees, certain parameters of the game state were defined as areas VAR can intervene like DOGSCO, dangerous play, incidents in the penalty box, violent conducts by players and these activities were categorized into 4 major areas i.e goals (and the attacking phase leading to them), penalties (awarded or missed), direct red cards, and mistaken identity. Now that we have defined VAR and clarified the intended use of VAR, how is it possible that a technology deployed to spot clear and obvious errors made by on-field officials somehow end up with recurring errors that lead to controversies, major talking points post-match every week and in most cases deciding the outcome of football matches? I am Arsenal fan so let’s use Arsenal specific VAR incidents as an example. 3 seasons ago at Newcastle, 3 separate incidents and VAR were unable to spot any. One of the incidents was if the ball had crossed the line. Subjective as at that time because VAR had no camera at the corner flag and no spider camera to confirm if the entire ball had crossed the line. Fast track to this season and at Nottingham Forest, a defender clearly used his hand to control the ball from going into corner kick. There was a camera at the corner, and we all saw that deliberate handball. Juxtaposing both incidents, VAR error at Newcastle had been effectively addressed with a camera at the corner at Nottingham Forest but yet outcome was the same. Arsenal this season at Brighton, Arsenal player deliberately holding a Brighton player in the box during an attacking play missed by the referee but no VAR intervention. At Mancity, an Arsenal player engaging in a violent act but was issued a yellow card instead of a red card. Both actions had no VAR error but officials’ wrong interpretation of the Rules and wrong decision. Typically, most OEMs and other manufacturers usually issue a warning and a recall of their products once that notice significant factory defect or recurring manufacturing errors to their products and such products are withdrawn within weeks, months or sometimes within a year. Before doing this, the OEM go through a process of investigation to determine the root cause, issue a notice to their customers and users and proceed to a remedy phase where repairs and replacements are undertaken. The question now is if VAR (technology) is the problem, who are the OEM of EPL VAR and why have no one asked the OEM to undertake this process of stopping this recurring errors? How come none of the media platforms in the UK ever done any kind of hit piece, editorial or investigative journalism on the recurring errors of the technology? Rather, we have an independent panel that review VAR errors, we have a Skysports PGMOL show where the Head of PGMOL do a review of the VAR errors weekly as well as other controversial officiating decisions, we have another Skysports show where ex-referee do a review of VAR good or bad calls, Talksports have similar radio shows, Ex-Referees have podcasts and Youtube Channels talking about VAR errors and we have media platforms doing annual reports like the one done by BBC, The Athletic and now ESPN doing VAR errors and impact on clubs, title races and relegation battles.

• 
  william mccullagh (@williammcc82829) reported 7 minutes ago

  @Kimberley22Ward @SkyHelpTeam My sky app chat bot ask for the customer service number

• 
  Fred (@Fred71683465321) reported 11 minutes ago

  @SkySports NMo NBA finals on Sky. WTF - streaming on Prime thru the night. No ability to tape and watch in morning. Prime makes you watch whole repeat with no fast forward. Thanks Sky - pathetic!

• 
  Kirsty (@kirstyannex) reported 13 minutes ago

  @SkyUK is anyone around that can help, we changed to sky about a week ago and can't seem to get the second puck working. It worked fine until about 2 nights ago. Tried resetting it, tried changing hdmi cables, and a factory reset but nothing. Might go back to virgin

• 
  viralmindblog (@viralmindblog) reported 16 minutes ago

  @SkySports Bad night, maybe. Bad player? Not even close. 😤 Wemby will be back stronger in Game 2.” 🏀🔥

• 
  michael (@yidspur1981) reported 17 minutes ago

  @Ben_White86 @SkySports Is it? Wtf lol

• 
  Colin Wynter KC (@QcWynter) reported 21 minutes ago

  @dollyscottage @SkyUK @SkyHelpTeam Yes. The charge presumably ran down the rod and into the ground. Problem was that just the other side of the wall, 9 inches away, sat a delicate piece of electronic equipment. My router.

• 
  Nico O’reilly (@niczz33) reported 22 minutes ago

  @SkySports One bad result doesn't erase years of progress. The real test is how England responds in the next game.