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Sky Outage Report in Thetford, Norfolk, England

Why is my Sky service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Thetford come from postal codes IP24 .

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Full Outage Map

Problems in the last 24 hours in Thetford, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Thetford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 46% Internet (46%)
  • 30% TV (30%)
  • 13% Wi-fi (13%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map Near Thetford, England

The most recent Sky outage reports came from the following cities: Thetford, Bury St Edmunds, and Brandon.

CityProblem TypeReport Time
Thetford Internet 11 days ago
Bury St Edmunds Internet 20 days ago
Thetford TV 24 days ago
Thetford TV 1 month ago
Thetford TV 2 months ago
Bury St Edmunds Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Thetford, England

Latest outage, problems and issue reports in Thetford and nearby locations:

  • RikkiBarnes1
    Rikki Barnes (@RikkiBarnes1) reported from Mildenhall, England

    @SkyHelpTeam Reward would come, ignore email sent on May 30th stating your friend has not become an active Sky TV customer, so unfortunately you don't qualify for an Introduce a Friend reward, & which they did in June because of COVID not fault of their own, did refer a friend on Feb 29th

  • acetuk
    anfo (@acetuk) reported from Thetford, England

    @SkyHelpTeam major broadband issues in Thetford, East Anglia. No broadband (despite router suggesting the connection is fine) and no voice. Any update appreciated.

  • claireleannexo
    Claire (@claireleannexo) reported from Bury St. Edmunds, England

    If @SkyUK brings up technical fault on one more of my programs I'm going to lose my sh#t.... nothing but issues since we had it.

  • DaviesRob1981
    Rob Davies (@DaviesRob1981) reported from Hopton, England

    @SkyUK Possibly the worst customer experience I’ve ever had in my life if this is how you treat your sky gold customers God Forbid what you treat sky customers and a whole week should be ashamed of yourself

  • claireleannexo
    Claire (@claireleannexo) reported from Bury St. Edmunds, England

    @SkyUK shocking service. Nobody seems to want to help with issues and @SkyHelpTeam keep sending links we have already tried, nothing but issues since having skyQ!! Cannot wait to ditch them. Right now we're paying a stupid amount of money to NOT be able to watch what we want.🤬😡

  • cla1r3_b3ar
     Claire Hunt  (@cla1r3_b3ar) reported from Red Lodge, England

    @SkyHelpTeam how can we chat to someone about our account? We are due to renew but just noticed new customers are getting a better offer. Wondering if we can match this deal or if we can cancel and sign up again. Many thanks.

  • jj_jacq
    JS Chamberlain (@jj_jacq) reported from Great Barton, England

    @SkyHelpTeam hi, you recently sent us a new router but it hasn’t solved our WiFi problems. Done everything you suggested. What number can we call to resolve ???

  • winebuffer
    Scott Stevens BA, FCCA (@winebuffer) reported from Bury St. Edmunds, England

    @SkyHelpTeam why can't I login to the "mysky" app, and yes I do know my password

  • Dalts72
    Stuart Dalton (@Dalts72) reported from Bury St. Edmunds, England

    @poochyperfect @SkySports Lo Celso looks anything but crap, stop phishing!

  • stefd159
    Stephanie Dunmore (@stefd159) reported from Red Lodge, England

    @SkyHelpTeam I am a key worker & have been trying for weeks to speak to someone from your team. The call options are so restricted that it cuts you off & no live chat or help on the app or website. Since upgrading my package, my bills are not what they should be, plus other issue

  • KingSkaMartyn
    Martyn Greenwood 2️⃣2️⃣ (@KingSkaMartyn) reported from Watton, England

    @SkyUK I was told you were looking into the issues reflected in my sky app and that they would be sorted soon! Unfortunately, these issues have not been rectified, my future bills are wrong and my app still says my account is pending cancellation despite agreeing a new term...??

  • KingSkaMartyn
    Martyn Greenwood 2️⃣2️⃣ (@KingSkaMartyn) reported from Watton, England

    Been on hold with @SkyUK for over an hour now. This is the 3rd time I’ve rang them to sort out issues with my account and tv service. Very tempted to cancel for good if they can’t sort my bill out this time 😡

  • BenMannion0109
    Ben (@BenMannion0109) reported from Thetford, England

    @SkySports is so so so bad honestly awful. Let’s all talk about top 6 and not anyone else. Does my head in. Can’t deal with it. Let’s just make table of top 6 only. Poor..

  • davidccrown
    david crown (@davidccrown) reported from Attleborough, England

    @SkyHelpTeam Hi need help to renew my contract after 4hours and different phone numbers all I get is automated message

  • _DanBarrett_
    Dan Barrett (@_DanBarrett_) reported from Stanton, England

    Wonder if any one from @SkySports will speak to anyone from #Pompey #PompeyCantWinAPlayOffGame #SureBet It was so turgid, abject, predictable, poor and rash tonight, looks like they players lost it before coming on to the pitch.

  • mike79mjw
    webbym (@mike79mjw) reported from Watton, England

    @rickwookie @McDronieG @SkyUK Mine has been fine verry rare I get a problem am on my second box as I did get sky q when it verry first came out and would get mega hot but now power surply is not in the box now

  • KingSkaMartyn
    Martyn Greenwood 2️⃣2️⃣ (@KingSkaMartyn) reported from Watton, England

    If @SkySports continue to report wrong facts in games regarding @LUFC then I shall cancel my tv and mobile contracts. Blatant penalty and red card my arse. #bullshit #cheatingbastards

  • mattstannard
    Matt Stannard (@mattstannard) reported from Red Lodge, England

    @SkyHelpTeam It’s not addressed to me, I have no idea who the person is, it’s generic marketing but surely if we were a VIP customer you’d realise you don’t need to sell Sky to this address. It’s lazy poor marketing by Sky

  • brind_mary
    Mary brind (@brind_mary) reported from Bury St. Edmunds, England

    @TonyCottee9 @SkySports Poor from @SkySports again,thought the decision was poor last year with the other 3 going😳

  • PipMurfitt
    Phillipa Murfitt (@PipMurfitt) reported from Bury St. Edmunds, England

    @claireleannexo @SkyUK Sky is pants. Our super fast broadband is super slow.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • ShaunMa69762058
    Shaun Maxwell (@ShaunMa69762058) reported

    @SkyHelpTeam I have complained about sky grass And you give me that for My complaint And even that does not work I think your company is taking the Mick out of me

  • rebeccahaines49
    Becca (@rebeccahaines49) reported

    @SkyHelpTeam Over two weeks surely dosent take that long to issue a voucher

  • cricket_widow_
    Mrs C 💙 (@cricket_widow_) reported

    @SkyHelpTeam Already cancelled Becca but thanks! Let’s hope your other “loyal” customers choose to vote with their feet too and you reconsider how you reward loyalty compares to your new customer incentives

  • AbiDominique
    Abi (@AbiDominique) reported

    @SkyUK my Sky Broadband is down in Fulham, can you confirm if there is a general issue here at the moment and when it will be resolved?

  • smilerrita
    smiler (@smilerrita) reported

    @SkyHelpTeam Is it not down to the exchange .. will I have to pay for engineer

  • Dave_Loren
    Dave Loren (@Dave_Loren) reported

    @SkyHelpTeam Ok. Have tried that. Once I get through the messages again telling me to go online to run checks, it tells me that the wait time is 20 mins. Once again, this is garbage, because Sky have asked *me* to phone *them*.

  • joeydonsussex
    Joey Don... (@joeydonsussex) reported

    @SkyUK why do you make it so difficult for customers to down grade there package , but yet so easy to upgrade there package

  • smilerrita
    smiler (@smilerrita) reported

    @SkyHelpTeam Hi our internet has gone down again .. then PON is just flashing just like all last night ..please can you advise as I am working from home and require the internet

  • Shannon_Jade_9
    ⭐️ShannonJade⭐️ (@Shannon_Jade_9) reported

    @SkyHelpTeam I need help please I have tried contacting you through messages and it isn’t working.

  • CarrieF37724308
    Carrie Foster (@CarrieF37724308) reported

    @SkyHelpTeam your app is awful. I need to know when I am out of contract. Can’t call you as you tell me you have technical difficulties, you app kicks me off your virtual assistant to verify the account 🙄