Sky Outage Report in Shepton Mallet, Somerset, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepton Mallet, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Shepton Mallet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Sky
Sky is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (14%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepton Mallet, Somerset, England
The most recent Sky outage reports came from the following cities: Winscombe, Wells and Frome.
| City | Problem Type | Report Time |
|---|---|---|
 Winscombe |
TV | |
| Winscombe |
Total Blackout | |
| Wells |
Internet | |
| Frome |
TV | |
| Winscombe |
TV | |
| Radstock |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Shepton Mallet, England
Latest outage, problems and issue reports in Shepton Mallet and nearby locations:
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Mark Smudger Smith
(@lauzksmith) reported
from
Timsbury, England
@SkyHelpTeam Is there an issue with signal in the Bath area as picture keeps freezing?
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Mark Bevan
(@mbevan84) reported
from
Frome, England
@PropPersonnel @ThomasMaeLNH @SkyUK I spoke to them today and was sorted for me. Tried to get bill down obviously but settled for this. Fair play to them
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Sam Jenkins
(@Sam19Jenkins) reported
from
Midsomer Norton, England
@SkyHelpTeam I’m really struggling with my new internet. It seems slower then my previous. I’m on the ultrafast but it seems nothing but ultraslow!!! I recently upgraded and had nothing but issues since upgrade please respond so we can fix this!!!!!
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John Hardy
(@IamJohnHardy) reported
from
Glastonbury, England
@Clairealou2 @SkyHelpTeam To be fair, if I had a customer with your problems I would at least wish it. By wholesale customers in the good old days spring to mind.
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Fran Bale
(@franbaleLUFC) reported
from
Midsomer Norton, England
@SkyHelpTeam sky internet is the biggest load of dog **** I have ever had the pleasure of owning! It doesn’t work half the time what am I paying for!!!!
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gemma lauren
(@gemlforshaw) reported
from
Gillingham, England
@SkyHelpTeam @Harry92951487 I don’t know where you are but I’m in SP postcode; we’ve been down for 2 days 🙄
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Claire Butler
(@Clairealou2) reported
from
Shepton Mallet, England
Don’t you just love it when first line tech support from your internet provider recomends the opposition #truestory #facepalm @SkyHelpTeam
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Laura Lewis
(@lm_lewis) reported
from
Westbury-sub-Mendip, England
@SkyHelpTeam I am a new customer. Your engineer has been unable to install my @skytv this morning due to Covid restrictions. I understand the restrictions but why send him at all if he couldn’t do the job? I now have no tv provider until further notice and no compensation!
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Sam Jenkins
(@Sam19Jenkins) reported
from
Midsomer Norton, England
@SkyHelpTeam your internet is shocking. I pay a lot of money. I have spent the last week each day on the phone to your support team who every time tell me to reset the router which I do then I have to reconnect all my devices. This is a complete joke. Please reapond!!!!
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Paul
(@PaulThomasp12) reported
from
Paulton, England
@BristolCity @SkySports City lose referee crap (again)
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Mousetastic!
(@fieldmouse78) reported
from
Holcombe, England
New @SkySports score app is bloody awful.
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Mousetastic!
(@fieldmouse78) reported
from
Holcombe, England
Hi @SkyHelpTeam what is wrong with SkyGo and SkySports.Look at all the issues people are registering! Please don’t point us towards the useless help pages. This is your issue not the many users registering problems. I am not getting what I pay for in my subscription.
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Mousetastic!
(@fieldmouse78) reported
from
Holcombe, England
Hi @SkyHelpTeam what’s going on with Sky Go? Sports channels stopper and getting “a network error has occurred”. App up to date, router restarted. Only seems to be through the sport channels
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Mark Smudger Smith
(@lauzksmith) reported
from
Timsbury, England
@SkyHelpTeam Hi. Is there an issue with Sky Q, as our box is in standby and the Q is going round in blue?
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John Clift
(@johnclift2) reported
from
Peasedown Saint John, England
@SkyUK I’m struggling with the cost of my broadband & tv package yet I have no way if contacting Sky to obtain help with this difficult issue- i appreciate that mine are not the biggest problems at the moment but would still be grateful for help thanks
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John Hardy
(@IamJohnHardy) reported
from
Glastonbury, England
@Clairealou2 @SkyHelpTeam So I went with PlusNet and have never looked back. 37Mb/s all day long. Maybe SkyHelpTeam had a valid idea lol 2/2
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Rachael Perryman
(@PerrymanRachael) reported
from
Midsomer Norton, England
@SkyHelpTeam @maur_ray I think you find from her messages that shes already done this and they were no help!!!! Very unhelpful at sky!
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Sam Jenkins
(@Sam19Jenkins) reported
from
Midsomer Norton, England
@SkyHelpTeam I’ve spoken with them every day for the past week!!! They tell me it’s because I have 12 devices connected. Iv never had issues until recently. I asked for a new hub and got told I would have to pay for it. Very poor customer service. !!!!
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Mark Bevan
(@mbevan84) reported
from
Frome, England
Credit where credit is due. I was leaving @SkyUK two days ago and today - not only have they turned it round and retained a customer, they have also reduced my bill by 50%, for the same package!. Who ever I spoke to today was a credit to the company 👌👌
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gemma lauren
(@gemlforshaw) reported
from
Gillingham, England
pretty much whole of Gillingham and Shaftesbury, Dorset have no internet with Sky. @SkyHelpTeam keep saying they will send engineers out to homes next week, how can’t they see this a sky issue not our routers?! 🤔🤯
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Joel
(@Heyyouguys32) reported
@SkySports Haha what a fraud watch these pretenders crumble now **** c**ts
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Jemma Lewis
(@JemLeanneLew) reported
@SkyHelpTeam absolutely disgusted that I am now 9 days without internet and no one seems to want to help despite 5 hours on the phone with various advisors. How am I meant to work from home?!
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👸🏼
(@__iamsarah) reported
@SkyHelpTeam hi, I ordered a SIM card through Sky on 24th and I got an email the same day to say it had been sent first class but I still haven’t received it. can you help?
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jordan kendall
(@jordank31385449) reported
@VodafoneUK @officialgiggs @SkyHelpTeam I can confirm I switched from talk talk to Vodafone and have had no problems at all, my internet is also faster than everyone I know in my area
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The Lion's Roar
(@millwall_bexley) reported
@SkyUK - a 45 minute wait time on your customer service line to make a complaint about my terrible internet service. Now I have another complaint to make - This WAIT TIME!
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𝐅𝐚𝐲𝐞 𝐃𝐢𝐜𝐤𝐬𝐨𝐧 🖤
(@fayedicksonxo) reported
from
Ipswich District, England
@SkyHelpTeam It’s been like this for 3 months... the step by step guides do not work. Sky Q box is fine, the mini box downstairs does this all the time, even though we have sky booster box and the mini box is hard wired in so shouldn’t be a connection issue?
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Vivien Reid
(@VivienReid) reported
@SkyUK We have had no internet for a day and a half now! Still down! Called you 4 times. I was told someone will call me within 72 hours! I’m loosing work as working from home! Not good enough! Please help? #skybroadband #notworking #terribleservice
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FG
(@k1_FG) reported
@SkyHelpTeam broadband is down in SE area of London. Can you confirm when this will be fixed/back online.
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TKP420TKP
(@Tkp420Tkp) reported
@officialgiggs @SkyHelpTeam Sky in general are ****. I'm with talk talk and I've never had a problem with them and get pretty fast speeds. 🤪🤙
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La Casuarina
(@CasuarinaLa) reported
@SkyHelpTeam Finally spoken to someone half sensible... They apologised for their colleagues ‘rank incompetence’ (his words) and also stated that looking at the system - and seeing what departments - I’d been to that he wasn’t surprised... He’s taken steps to resolve some of my issues...