Sky Outage in Heathfield, East Sussex, England

@SkyHelpTeam I am so sorry, I didn't realise one had to push the card in the box until it clicks. My bad. Thanks for assistance.

@SkyHelpTeam our internet was painfully slow for most of yesterday and has barely worked at all today. Tried resetting the router a few times which usually does the trick but not today.

@SkyUK tv has poor signal on all channels since having skyQ installed 2 weeks ago 😡

Can’t download any catch up programmes on @SkyUK #Help

@bt_uk just wondering why your WiFi so awful. Been signed up for a 12 months in my house hold and it’s truly the worst broadband ever! Makes @SkyUK B.B. look amazing. #nosignal #laggggy #hurryupjulysowecancancel

@SkyHelpTeam hi can someone help regarding pairing a box and card... Want to make sure I've done it correctly

@dalejohntranter @SkyUK No chance mate. It's all about the new customer not loyal ones. Happens every where

@SkyUK I can not tell you have livid I am right now!!!!! You need to contact me ASAP you have a huge complaint coming your way. How dare you agree to £40 per month and charge me £67 and then to continue at £49 per month.

Nice of @BTCare to make my broadband even slower now I've put in a cancellation order. Can't even stream music without it buffering this morning! Glad I'm leaving your dire service. Let's hope everything will be better with @SkyUK #superhighspeedmyarse #itwasbetterwithdialup

@SkyUK pile of crap can’t turn up for 4th appointment of an installation

@BBCSport @SkySportsNews @SkySports really lucky that they don’t have to interrupt there coverage of @premierleague to celebrate 130 years of @EFL

@SkyHelpTeam hi. My phone isn't working. When I pick up the handset I get a radio station playing. That's right. Had it before. Please help.

Do @SkyUK not have an online message service where we can talk to someone online about an issue?

@emmalouisebarr @ethangravestock @SkyUK Mine has also been down a week. Stopped working last Wednesday. Prior to that it kept cutting out. I’m seriously considering changing providers.

@SkyHelpTeam Afternoon, I raised an issue with router firmware on the phone app, and was flagged for downgrade. A couple of days later I get a txt asking if my issue is resolved. I reply no and I've had no response for nearly a week

@SkyHelpTeam I HAVE kept previous number. That’s definitely the line in use. It’s also the number registered in my Apple ID info on phone. HOWEVER, it’s not the number appearing on people’s phones when I text them. Bizarre. Your link won’t help as it’s about keeping old number. I’ve done that

@SkyHelpTeam Restarted my mobile and I now have service on my 'phone as well as TV. False alarm @SkyHelpTeam

Probably the worse customer service I’ve ever seen @SkyUK ..

@SkyHelpTeam Excellent customer service from Hassan 👍

@SkyUK @SkyHelpTeam Terrible customer service. Trying to cancel father-in-laws Sky TV, on phone for half an hour enduring hard sell tactics. Thank God he had me to talk on his behalf, feel sorry for elderly and vulnerable who have no one to help them. Disgusting.

Worst decision I made going with @SkyUK broadband. Never bloody works! 🙄

@SkyHelpTeam Ok. That’s great. While you fix it we are going to upgrade to boxsets. Any idea on an ETA

@virginmedia I did - no help there. Was sent to the customer service team, then technical team, now waiting for the customer service team again. I just need to know how long I have left in the contract before @SkyUK can buy me out.