TalkTalk Outage in Wednesbury, Sandwell, England

@PhilTonks2 @TalkTalk @EE Used to be on o2 but couldn’t get a signal in loads of places. Never have that trouble with EE... we did have a few teething troubles when we got the broadband in at home but they were really good at testing, sending someone out.

@TalkTalk is the worst internet provider ever!!!! Avoid it!!! Paying for damn internet that’s been off nearly two weeks 😐

@TalkTalk It’s been off since I got back home last evening. I’ve called talktalk four times and each time I’m told to call back after two hours and still no proper help given 😭

@TalkTalk fix my broadband connection please 😭😭😭😭been calling since yesterday and being told to call in two hours all the bloody time!!! #talktalk

@TalkTalk at my sister's. New customer for 4/5 weeks. Internet download speeds of 0.34 mbs yesterday. No access to Netflix. Downloading an audio book for the last 6 hours. 3/4 downloaded. Awful service. Finally sending new router. Poor show.

@TalkTalk I spent 2H 6m online chatting to reduce my package down to all I ACTUALLY USE, only to discover right at the end, I’ve paid £62 in advance on 1/7 for services that I will now simply ‘lose’ tomorrow, with no part refund. Just ‘lost’ £37!! Disgrace.

@TalkTalk terrible customer service I have received regarding my service I never had

@TalkTalk Appalling service. On the phone for 54 mins. Vulnerable ill single old lady with no phone and you won’t escalate the call. #shameonyou

There's me defending @TalkTalk on here cause all they seem to get is stick... Well they're absolutely awful. I'm really disappointed in the level of customer service.

why is it that @talktalk wont answer my question 'am I out of contract' yet fail to fix my internet problem #useless #wasteofspace

why can't @talktalk believe me that their router is faulty once again I have no help from them except mealy mouthed comments from somewhere in Southern Asia that they are doing all to help, time for #bumsrush

@TalkTalk my WiFi really has been awful since I had it installed last week. I can’t connect to anything

@TalkTalk Internet crap

Had a terrible experience with @TalkTalk Been charged for broadband I haven't used when I cancelled my account with them within my cooling off period and before installation. Hours of phone calls and internet chat and the problem still hasn't been resolved. Not happy. 😠

@Lukedfrt @SkyUK If sky stick to their guns, I'll wait for my contract ends in September & will never return back to them, pulling a stunt like this. Have you heard the new @TalkTalk ad you can take a contract out with them and I will not increase the price throughout the whole of the contract

Laughable call with @TalkTalk support. My contract is about to expire and the operator essentially told me to cancel my contract if have found cheaper fibre with @Hyperoptic. Now I'm on hold to cancel...

@TalkTalk Nope, green ones just keep flashing over the internet and wireless ones. I've also already tried resetting the router etc. Just a terrible, unreliable connection.

@TalkTalk thanks for making it absolutely impossible to work from home today - connection constantly dropping, the same yesterday too. Really am getting fed up of this service.

@carriemunky79 @TalkTalk @BT @SkyUK Been with them nearly a year for TV and Internet. Not a single issue with the service in that time, engineers were great when they fitted everything and billing is exactly the same every month. No surprises.

Can’t wait to cancel @TalkTalk contract. Quite possibly the worst broadband ever. May as well use a Carrie pigeon #talktalk #slowbroadband #rubbishcustomerservice 😡

@TalkTalk just left a review on trust pilot and got a reply asking me to contact you on here about my problem

@TalkTalk Apologies for the sarcasm! If it’s part of the problem in Acocks Green then we can wait with her. If not I’m taking her back home with me. It’s just very very frustrating personally and it’s naturally distressing for my MiL being cutoff again. I’ll DM my email and mobile No.

@TalkTalk It’s constantly making an “engaged” tone. When I dial the No from my mobile it says someone is on the phone, even when the phone is unplugged from the socket. Unable to dial out. So yes. No calls in or out = phone line not working, aka “Packed in” (common enough English phrase!)

I'm beging to think it would be quicker to just sign up to @virginmedia than wait for @TalkTalk to fix my broadband had nothing since Wednesday but just been told its still not been reported to @OpenreachHelp who are the ones who need to fix it apparently. Only in Britain.

@TalkTalk is there a problem in the Solihull area I'm getting a speed of 1.92Mbps or is it my wifi I have been having problems on and off all year but it settled down the last few months with stable speeds of 55Mbps

@TalkTalk still no response to my complaint after 4 weeks now - case numberREP- 4103027 complaint number 1-505-698521-0 , release me from my contract #poorcustomerservice

@TalkTalk what’s the justification for now charging for anonymous caller reject when they only have my details because of your #hack! First person trying to help me with my PC over the phone will result in a complaint to you.

"He looked at his iPad & saw there was a wifi signal. Today would be a good day after all. His account with @bt_uk was live but even if this turned out to be the worst decision he'd ever made he was certain of 1 thing.His @TalkTalk account was closed. He punched the air & smiled"

Tomorrow promises to be a great day. I will no longer be a @TalkTalk customer. 😁

Wind going barmy out there. Dead wheelie bins and all. And I’ve still got a Sky signal! #Smug. Cheers TalkTalk TV.

@TalkTalk That my connection is slow and substandard, which make you in breach of contract

@TalkTalk I’ve emailed and no reply. Your customer service is appalling,1 hour on the phone no resolution

@TalkTalk no internet in B17 is there something wrong with the network?

@TalkTalk You are absolutely rubbish! Internet is so bad last night and tonight. Another 12 months on my contract but I want out! Nothing but hassle. Constant buffering on firestick and connection drops when I go upstairs as well! Crap service.

@TalkTalk Actually, could you just answer one question for me please - is call safe a free service?

Just been advised by @TalkTalk customer services that they have not provided web hosting or mailbox services for sometime. Never told me until I asked for password reset that takes 48 hours with a third party! So what do they do that’s useful. #GDPR #SecureMail? #CTO #CIO

@TheGoonerette @TalkTalk Oh no chick that sucks I couldn’t live without internet and no twitter ive got virgin i think its pretty good fast speed chick

@TalkTalk what a disgrace ! My mother is 69 years old. You have completely ignored her requests for help. Broadband installed on 6th September and has NEVER worked, all you have sent her is a bill. Disgusting. Tell us how cancel our contract within the cooling off period please

@TalkTalk the service you offer is appalling. As you cant uphold your side of your contract i want to cancel my mothers contract free ASAP . Shall i do this by a written letter? When i call customer service its like talking to a brick wall and they keep repeating the same things

@AVFCOfficial @TalkTalk WTF! Is that worth a statement with other things going on? Get it right Villa

@TalkTalk I’ve only been with you a couple of days but losing broadband connection. Rang customer service but they can’t help as your system is down??? Regretting moving to you!

Can't believe @TalkTalk are making my 105yr old Gran pay out the rest of her contract because she's gone into a home. Wouldn't mind but she's never seen the contract as transfered from tesco @MoneySavingExp any ideas?

@TalkTalk I've already tried that Andy and it caused the problem. After being categorically told you would not claim the Direct Debit I made a card payment, you then claimed the DD the following morning. Can you not help? I'm happy to direct message.

@virginmedia It’s been up and down at least four or five times in the last four days. This is more than 10+ years of BT and TalkTalk combined.

@TalkTalk Thanks Mike. After more than 6 hours engineers are on their way to fix it. Surely can't be much longer

@TalkTalk Still not working ME10 1qw 😡😡

@TalkTalk I've said it before and I'll say it once more. Instead of sending threatening letters. How about you stop ignoring my complaint. I know why your ignoring it, because you have all the evidence that says I'm right.... Grow a pair and deal with the complaint....

@TalkTalk Hi Vicky. Thank you for replying. I have been through this several times over phone. Talk can't fix the issue therefore I just want out. It's really getting personal to me that talktalk is just trying to hide and they never follow up with complaint

@TalkTalk Thanks Mike. I switched to a new supplier in May. BT installed a fibre line & removed the old line (with your service) in error. I emailed TT the next day to explain. Not only have I not needed but I've not had any service with you since May 28 but I'm asked to pay until Aug 26

@Ofcom I need your help regarding a complaint with @TalkTalk from day one I have been reporting slow internet and poor service than what I was promised. Cancellation department doesn't want to speak and I've been transferred to one dept to another. They also want to charge fee.

@TalkTalk Really Mike . Ive done that. Ince again its not the issue. Its THE POOR QUALITY OF SOME OF THE CHANNELS

@TalkTalk Still not working in ME10

My @TalkTalk internet router is not working. I've received an automated email saying an engineer will come out in the next 3 working days to fix the problem. It's a bank holiday weekend so it looks like the issue will not be resolved until next week! 🙄

@TalkTalk Are #TalkTalk capable of solving problems. You have known there is a fault on our line for over a month, but done nothing about it. @TalkTalk