TalkTalk Outage in Wednesbury, Sandwell, England

Pleased to leave @TalkTalk shocking customer service. No incentive to remain- off I go to another provider. Loyalty not rewarded then!

@jeremycorbyn But you’re willing to make people lose their jobs at Plusnet Sky Virgin and TalkTalk. Yet alone every ******* phone company that gives a broadband service. There’s no limit to your stupidity is there.

@TalkTalk what is the point of having a chat function on your app if a customer doesn’t get any response at all. Also what is the point of an engineer coming a replacing wires only for the average broadband speed to plummet to an average of less 10Mbs!

@TalkTalk I’ve chatted countless time’s to online chat and get nowhere. I really want to end my contract early because the speed is so slow and forever using my phones 4G when at home

@WalnutTalking I think Virgin will work out more expensive in the long run, but it's very fast and reliable so far (1 month in). Was at my wits end with TalkTalk. Customer service beyond atrocious.

@WalnutTalking Moved to Virgin Media from TalkTalk last month. Best thing I did. Quite honestly the worst company I have ever dealt with.

Proper Scummy Company @TalkTalk Disgraceful Customer Service

Sick of @talktalk wifi man ffs sort your shit out

.@TalkTalk I have been doing online chat for hours today. Trying to find out why my broadband is bad. Asked the same questions on each chat, get told that tests will be done! But don’t seem to be getting anywhere... ‘help’ 😡

How is it I'm having problems with all my devices intermittently connecting and disconnecting but @TalkTalk didn't believe me and said everything is fine.. everything isn't fine because I can't access the internet to do my uni work... but been told to monitor it for 2 days 😊😊

Customer service I've received from @TalkTalk has been abysmal today. Seriously.

@PhilTonks2 @TalkTalk @EE Used to be on o2 but couldn’t get a signal in loads of places. Never have that trouble with EE... we did have a few teething troubles when we got the broadband in at home but they were really good at testing, sending someone out.

@TalkTalk is the worst internet provider ever!!!! Avoid it!!! Paying for damn internet that’s been off nearly two weeks 😐

@TalkTalk It’s been off since I got back home last evening. I’ve called talktalk four times and each time I’m told to call back after two hours and still no proper help given 😭

@TalkTalk fix my broadband connection please 😭😭😭😭been calling since yesterday and being told to call in two hours all the bloody time!!! #talktalk

@TalkTalk at my sister's. New customer for 4/5 weeks. Internet download speeds of 0.34 mbs yesterday. No access to Netflix. Downloading an audio book for the last 6 hours. 3/4 downloaded. Awful service. Finally sending new router. Poor show.

@TalkTalk I spent 2H 6m online chatting to reduce my package down to all I ACTUALLY USE, only to discover right at the end, I’ve paid £62 in advance on 1/7 for services that I will now simply ‘lose’ tomorrow, with no part refund. Just ‘lost’ £37!! Disgrace.

@TalkTalk terrible customer service I have received regarding my service I never had

@TalkTalk Appalling service. On the phone for 54 mins. Vulnerable ill single old lady with no phone and you won’t escalate the call. #shameonyou

There's me defending @TalkTalk on here cause all they seem to get is stick... Well they're absolutely awful. I'm really disappointed in the level of customer service.

why is it that @talktalk wont answer my question 'am I out of contract' yet fail to fix my internet problem #useless #wasteofspace

why can't @talktalk believe me that their router is faulty once again I have no help from them except mealy mouthed comments from somewhere in Southern Asia that they are doing all to help, time for #bumsrush

@TalkTalk my WiFi really has been awful since I had it installed last week. I can’t connect to anything

@TalkTalk Internet crap

Had a terrible experience with @TalkTalk Been charged for broadband I haven't used when I cancelled my account with them within my cooling off period and before installation. Hours of phone calls and internet chat and the problem still hasn't been resolved. Not happy. 😠

@Lukedfrt @SkyUK If sky stick to their guns, I'll wait for my contract ends in September & will never return back to them, pulling a stunt like this. Have you heard the new @TalkTalk ad you can take a contract out with them and I will not increase the price throughout the whole of the contract

Laughable call with @TalkTalk support. My contract is about to expire and the operator essentially told me to cancel my contract if have found cheaper fibre with @Hyperoptic. Now I'm on hold to cancel...

@TalkTalk Nope, green ones just keep flashing over the internet and wireless ones. I've also already tried resetting the router etc. Just a terrible, unreliable connection.

@TalkTalk thanks for making it absolutely impossible to work from home today - connection constantly dropping, the same yesterday too. Really am getting fed up of this service.

@carriemunky79 @TalkTalk @BT @SkyUK Been with them nearly a year for TV and Internet. Not a single issue with the service in that time, engineers were great when they fitted everything and billing is exactly the same every month. No surprises.

Can’t wait to cancel @TalkTalk contract. Quite possibly the worst broadband ever. May as well use a Carrie pigeon #talktalk #slowbroadband #rubbishcustomerservice 😡

@TalkTalk just left a review on trust pilot and got a reply asking me to contact you on here about my problem

@TalkTalk Apologies for the sarcasm! If it’s part of the problem in Acocks Green then we can wait with her. If not I’m taking her back home with me. It’s just very very frustrating personally and it’s naturally distressing for my MiL being cutoff again. I’ll DM my email and mobile No.

@TalkTalk It’s constantly making an “engaged” tone. When I dial the No from my mobile it says someone is on the phone, even when the phone is unplugged from the socket. Unable to dial out. So yes. No calls in or out = phone line not working, aka “Packed in” (common enough English phrase!)

I'm beging to think it would be quicker to just sign up to @virginmedia than wait for @TalkTalk to fix my broadband had nothing since Wednesday but just been told its still not been reported to @OpenreachHelp who are the ones who need to fix it apparently. Only in Britain.

@TalkTalk is there a problem in the Solihull area I'm getting a speed of 1.92Mbps or is it my wifi I have been having problems on and off all year but it settled down the last few months with stable speeds of 55Mbps

@TalkTalk still no response to my complaint after 4 weeks now - case numberREP- 4103027 complaint number 1-505-698521-0 , release me from my contract #poorcustomerservice

@TalkTalk what’s the justification for now charging for anonymous caller reject when they only have my details because of your #hack! First person trying to help me with my PC over the phone will result in a complaint to you.

"He looked at his iPad & saw there was a wifi signal. Today would be a good day after all. His account with @bt_uk was live but even if this turned out to be the worst decision he'd ever made he was certain of 1 thing.His @TalkTalk account was closed. He punched the air & smiled"

Tomorrow promises to be a great day. I will no longer be a @TalkTalk customer. 😁

Wind going barmy out there. Dead wheelie bins and all. And I’ve still got a Sky signal! #Smug. Cheers TalkTalk TV.

@TalkTalk That my connection is slow and substandard, which make you in breach of contract

@TalkTalk I’ve emailed and no reply. Your customer service is appalling,1 hour on the phone no resolution

@TalkTalk no internet in B17 is there something wrong with the network?

@TalkTalk You are absolutely rubbish! Internet is so bad last night and tonight. Another 12 months on my contract but I want out! Nothing but hassle. Constant buffering on firestick and connection drops when I go upstairs as well! Crap service.

@TalkTalk Actually, could you just answer one question for me please - is call safe a free service?

Just been advised by @TalkTalk customer services that they have not provided web hosting or mailbox services for sometime. Never told me until I asked for password reset that takes 48 hours with a third party! So what do they do that’s useful. #GDPR #SecureMail? #CTO #CIO

@TheGoonerette @TalkTalk Oh no chick that sucks I couldn’t live without internet and no twitter ive got virgin i think its pretty good fast speed chick

@TalkTalk what a disgrace ! My mother is 69 years old. You have completely ignored her requests for help. Broadband installed on 6th September and has NEVER worked, all you have sent her is a bill. Disgusting. Tell us how cancel our contract within the cooling off period please

@TalkTalk the service you offer is appalling. As you cant uphold your side of your contract i want to cancel my mothers contract free ASAP . Shall i do this by a written letter? When i call customer service its like talking to a brick wall and they keep repeating the same things

@TalkTalk I spent nearly 3 hours on the chat and I’m still paying for a service that does work correctly but I’m being told if I buy more kit it should make it better. That can’t be right

@TalkTalk I’m not in I’m at work now but I’m fed up of it going down

@TalkTalk I cancelled it. Weren’t here on time. Continued with @virginmedia as they don’t hang up on me mid conversation as they know how to communicate with their customers.

@TalkTalk Customer services seem to have no power to actually help! On the phone for an hour, left on hold, dropped line, then told we DO need an engineer for £40 that the site told us we didn’t need. So much faff and extra money we don’t have!!

@TheMarkTalbot @Robbill123 @GeoffRogersEU @Pilloque @HyperInertia @razisidd @britainelects Called The GPO to repair my phone in the 1970s phone working within 3 days. People used to complain that was too long! Line not working with TalkTalk a couple of years back over Christmas, over 2 weeks to get it back on and £50 compensation. Take me back anyway.

@TalkTalk Tbh, most of us would like to get decent speeds. Maxing out at 65mbs is just terrible. The UK infrastructure needs looking at.

Finally got through to someone who said they would cancel for me ....... also said I would receive email confirmation........ watch this space @TalkTalk

@TalkTalk My router is flashing orange and I have no internet . Help please !

@TalkTalk Yes it is and I just want to access my account to check what I am paying for. Can you please help me. Kath

@wallisday @ThreeUK Home internet i tried talktalk and never had any problems was incredible