Virgin Media Outage Report in Portswood, Southampton, England

Problems in the last 24 hours in Portswood, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portswood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Portswood, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Gosport, Fareham, Cowes, and Winchester.

City	Problem Type	Report Time
Southampton	Internet	13 hours ago
Gosport	Wi-fi	2 days ago
Fareham	Internet	3 days ago
Fareham	Wi-fi	5 days ago
Southampton	Internet	6 days ago
Southampton	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Portswood, England

Latest outage, problems and issue reports in Portswood and nearby locations:

• 
  Rahim™ 🇲🇦🇬🇧 (@rahim94) reported 58 seconds ago from Southampton, England

  @natskat @virginmedia 3 REASONS. 1- IM NOT WORKING TOMORROW 2- ITS RAMADAN 3- I WAS ABOUT TO GO ON @talkRADIO

• 
  Matthew King (@MatthewKing35) reported 5 minutes ago from Southampton, England

  @soxer100 @ejh2014 @BBCNews Simple answer cancel @bt_uk change to @virginmedia or if you can’t get virgin @SkyUK virgin wood be my first Choice

• 
  Rahim™ 🇲🇦🇬🇧 (@rahim94) reported 5 minutes ago from Southampton, England

  OH FOR GODS SAKE IT'S GONE DOWN AGAIN!! @virginmedia

• 
  Kevin Madden (@kmadden96) reported 6 minutes ago from Southampton, England

  @virginmedia just had a handler hang up on me when trying to sort out a complaint about a debt that's not even mine! I get there's a pandemic but WTF. And I really cannot be assed waiting on hold to get through to someone. Can you look into it!

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 8 minutes ago from Southampton, England

  umm... I'm with @virginmedia and have no issues with my connection. getting a good 384Mbps on my speed test. thanks anyway 😘

• 
  J-Bear🌹🦋⚫ (@JessHambley) reported 9 minutes ago from Southampton, England

  Ahh!!!!! Got through to someone and then before even saying a bloody word, they transferred me again. Your webchat system is a huge joke!!!!!! @virginmedia sort it out before I cancel you.

• 
  Paul Burville (@BurvillePaul) reported 16 minutes ago from Southampton, England

  @virginmedia internet is out yet again! As usual you lr online system check says there is nothing wrong but half the country says otherwise! Everything was fine at 1100 this morning now it’s costing me mobile data again SORT IT OUT your service is sooooo poor!

• 
  james (@james_mccoll) reported 18 minutes ago from Netley, England

  @virginmedia our internet is down has someone cut through the cables again 🤪

• 
  Jon Deverill (@jondev06) reported 19 minutes ago from Fareham, England

  @virginmedia What a terrible apology

• 
  DaveDodgePhotography (@ddodgephotos) reported 22 minutes ago from Totton and Eling, England

  @sallyhillyear @virginmedia We always had broadband problems with them, so went back to Sky.

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 24 minutes ago from Southampton, England

  its all well looking around for broadband, and I'm a @VodafoneUK customer, however, when @virginmedia are the only broadband provider you can get because @OpenreachHelp didnt bother covering your street, it makes it rather difficult #MartinLewis

• 
  Gemma Fitzsimmons (@GemFitzsimmons) reported 29 minutes ago from Southampton, England

  @GarganEstelle @virginmedia My elderly mother is having the same problem, Virgin billed her again for the second month after cancelling. So now it'll be another day spent on hold and lied to. They are a nightmare and they do not care about the vulnerable. I hope your issue gets resolved!

• 
  KrazyKat (@KatAndGirls69) reported 30 minutes ago from Bursledon, England

  Every hour 16 minutes past why @virginmedia seriously I swear I'll drop and go elsewhere been a rubbish service for months now anyway🤬🤬🤬🤬🤬

• 
  J-Bear🌹🦋⚫ (@JessHambley) reported 34 minutes ago from Southampton, England

  @virginmedia I have spent a stupid amount of time waiting for a response on your online chat, I'm classed as high risk and can't go shopping. I have been waiting for my broadband box to arrive. PLEASE HELP!!! Going insane....

• 
  Josuke Higashikata (@_euanito) reported 40 minutes ago from Southampton, England

  @virginmedia wtf are you doing

• 
  ethan (@1049Gotho) reported 43 minutes ago from Fareham, England

  Ah, 96th time Virgin Media has gone down today.

• 
  Rahim™ 🇲🇦🇬🇧 (@rahim94) reported 46 minutes ago from Southampton, England

  @defonotz @virginmedia Nah, usually I very rarely have issues with virgin, they're usually pretty good but today they're really struggling with an outage

• 
  J-Bear🌹🦋⚫ (@JessHambley) reported 50 minutes ago from Southampton, England

  @virginmedia I'm convinced not one single one of your staff members wants to help me. I'm high risk. NHS letter and everything... I only want to know when I'm finally getting my broadband 😭😭😭😭😭😭😭😭

• 
  Marls Godwin (@Beaumont296) reported 52 minutes ago from Bursledon, England

  @virginmedia your service is appalling. Paying for fibre super fast broadband. Been unable to stream, or use the internet pretty much all weekend. Getting sick of the excuses also.

• 
  Gemma Fitzsimmons (@GemFitzsimmons) reported 57 minutes ago from Southampton, England

  @virginmedia I had confirmation that my mother's cancellation was noted, but never actioned. She was transfered to the cancellation team on the text, but has had no response after that, this was 4pm yesterday. This is a lot of stress for my 78 year old mother

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Salih Toyran (@Freeze_) reported 3 minutes ago

  @virginmedia I have been trying your agents to fix my user name and password for almost 7 weeks!!! I’ve spent hours on the call and I’ve been made numerous promises but none of them kept. Still today agent telling me I should wait 2-3 weeks to fix this. This is beyond the pale!!!

• 
  kenny wilson (@kennythekilt) reported 6 minutes ago from Colchester, England

  @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

• 
  Rob Marshall (@robmarshall83) reported 7 minutes ago

  @virginmedia No. But got an email to say I had regardless. The call got cut off but didn't receive a call back. All very disappointing considering I've used your service for the last approx. 20 years.

• 
  kenny wilson (@kennythekilt) reported 8 minutes ago

  @virginmedia Having trouble did you read the text I’m having a break then I’ll get back to you!!! What kind of customer service is that ??

• 
  Rob Marshall (@robmarshall83) reported 10 minutes ago

  @virginmedia On demand hasn't worked properly for weeks. I pay every month and don't have the time to call each time it goes down. Basically told its not a big deal as its not a full service outage. I can get @skytv for £40 a month less.

• 
  Ross Fraser (@RossFraserE17) reported 14 minutes ago

  @virginmedia Yes I have. Doesn’t give any information as to why there’s an outage or@why it may take until tomorrow to fix it. More information needed please

• 
  ThatProgrammer (@ThatProgrammer) reported 19 minutes ago

  Been on hold for 15 minutes with @vmbusiness trying to get my number moved to my new @virginmedia service.. I'm losing it with this music which is way too loud for phone lines to handle so it's very disrupted.

• 
  Mohamed Naved (@mnaved) reported 20 minutes ago

  @virginmedia Have been talking to all sorts of people without any answers. I get the same answer that we will get back to you within 48 hours. Days and months have passed. No answer. So no point in calling the sales team. Waste of time. VERY POOR SERVICE.

• 
  Aspire to Inspire (@Jack_07_Daniel) reported 20 minutes ago

  @virginmedia Problem is the deals for existing customers are worse than for new customers. Which means it doesn’t pay to be loyal. I’m on my 30 day cooling off period and I’m looking at going with communityfibre. I’ll probably look at getting my dad to cancel his move to Virgin Media too.

• 
  Vicky Sills (@lemonadesocial_) reported 23 minutes ago

  @notsupermum @virginmedia I’ve been with Sky nearly 10 years and never had any problems