Virgin Media Outage Report in Portswood, Southampton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Portswood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portswood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 15: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (53%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Portswood, Southampton, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Fareham, Winchester and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Wi-fi | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Fareham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Portswood, England
Latest outage, problems and issue reports in Portswood and nearby locations:
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Alex Robertson 🏳️🌈
(@alex_jrobertson) reported
from
Southampton, England
@guill0dean @virginmedia @VirginAtlantic It's a shame cause they've been really good with my parents. Fantastic speeds, friendly staff on the phone, speedy response. They've got nothing but praise for VM! It's one of the reasons I joined them for mobile. Mad how varied their customer service can be 🤔
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Gary Hynes
(@gazhere57) reported
from
Totton and Eling, England
I have been trying to get through to @virginmedia by phone since lockdown to cancel all of my subscription services. I just never get through. I have had my new provider in place for months. It just seems Virgin are not interested in supporting customers that want to leave.
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Marc
(@spoise87) reported
from
Southampton, England
@virginmedia I had no internet for a number of days, I was told that for that reason, that would be deducted from my bill pro rata. The new hub was sent free and fixed the issue
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia Can you explain to me how the rest of the village is having issues and I need to book an engineer? Seriously?
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Clare Old
(@enkeli85) reported
from
Southampton, England
Good thing we are on leave and not trying to work from home. @virginmedia Internet gone down again.... Engineer coming tomorrow so I only hope it fixes itself before then
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
£15 to watch each football match that's not scheduled to be televised? **** off @premierleague you greedy bastards. no way I'm paying that. i already pay £110/month to @virginmedia as it is. I'll just watch other sports instead.
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Susan Thompson
(@soozythompson) reported
from
Gosport, England
@virginmedia why can I longer get the 1471 service?
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Enrico Clay
(@ricoclay) reported
from
Fair Oak, England
@LewisClayy @virginmedia She then put me through to customer services who she said will be able to process the order. 1/2 hour later they answered to be told that technical will need process the order and will have to put me through. I have to say @virginmedia I’m sick of BTS and Carly Rae Jepson now
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Jamie Coleman
(@Jamie_Lee_C) reported
from
Southampton, England
@tom_will_banks @PlacesLeisure I had a similar issue with Virgin Media. Cancelled my subscription and randomly 4 months later they started taking money from my account. I got a refund but I just though how sneaky..
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Harrison🚴♂️
(@harrisondafydd) reported
from
Southampton, England
@virginmedia Don't do it. So many hidden fees, shite customer's service & woeful WiFi connection
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Pauline Richards
(@PaulineR59) reported
from
Southampton, England
@Virginmedia trying to speak to someone in customer service is joke! On hold for 35 minutes so far!
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GIBBO
(@ONLYONEGIBBO) reported
from
Lee-on-the-Solent, England
@virginmedia So maybe you need to review your customer service protocols
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Grace
(@GraceMajorx) reported
from
Locks Heath, England
@virginmedia what a load of crap this company is! Wi-Fi never ever works, it’s down more times than it is on. Get through to customer services after an hour and half for them to say it’s fixed (for the millionth time), then 5 mins later Wi-Fi isn’t working AGAIN! 😡😡😡
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia so, I have run the tests and it is saying I need to book an engineer but the rest of Hamble seems to be down too so it doesn’t seem it is just my issue. Can you please tell us honestly if there is an issue?
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Marilyn McCubbin
(@Bermudgirl) reported
from
Netley, England
@virginmedia well I have more problems with your ‘goodselves’. My virgin is being cancelled (thank goodness) on 20 Aug 2020. So why have I had a bill of over £100 produced. My broadband outage has been rubbish. Please cancel this invoice and give me any due refund.
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia Can you recheck. We are all getting different times for repair In Hamble. Some even said that they were told Thursday! Unacceptable, do we all get refunds for the down time?
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Matthew King
(@MatthewKing35) reported
from
Southampton, England
Is anyone else having problems with @BBCiPlayer I tried to use vie my it kept saying this can only be viewed in the uk 🇬🇧 funny thing i am in Southampton Hampshire England 🏴 Uk 🇬🇧 I tried first vie @virginmedia tv go app then on @BBCiPlayer app still the same massage or is 1/2
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia We have checked and as I said previously it said to book an engineer. However, the rest of the village says it out also so therefore, I presume it is a larger issue. How do we get this fixed?
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Laurent Bergmann
(@LaurentBergmann) reported
from
Totton and Eling, England
What a complete shambles @virginmedia are, no skills in handling customer services/complaints outrageous in this day!!!
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
ok, what's going on with @Channel4 and why is the signal going? either @virginmedia is playing up, or this is part of the @DerrenBrown experiment
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GingeSwagTia
(@GingeSwagTia) reported
@virginmedia No internet and the website to check if the internet is working, is not working.
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Joanne Waller
(@JoanneWaller6) reported
@virginmedia No option for accessing MyVirginMedia in the telephone number! Great service as always!
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Ash Fisher-Woolford
(@AshWWoolford) reported
@virginmedia customer service is shocking. After spending 40 mins explaining a problem with a phone repair was put through to the repair team who after spending 10 mins on hold to answered the phone and put it down on me. So as I sit on hold again here a full thread of my phone.
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sophie✨
(@siimplysophs) reported
@virginmedia Nope no problems listed and no area problems either apparently. We've booked an engineer for monday
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Daniel, from ‘Amongst the Pigeons’
(@mrdparsons) reported
@RobOrchard @virginmedia Also appears to have gone down in BN15!
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AnnieIrish
(@AnnieIrish68) reported
@robinleeart @Susan301807 @virginmedia Mine has disappeared all to together ! It says i have not set up my email yet and i have been with them for over 20 years ! FUMING , sick of this EVERY week there is a problem !
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🧜🏿♂️
(@Lanity88) reported
@virginmedia seriously I’m trying to work from home why does my wifi keep dropping constantly horrible network
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Mark Baptiste, MBA
(@MSBaptiste55) reported
@virginmedia can’t get email, struggling to access all day, can’t login to my VM email it says to try again in an hour What is wrong very annoying??
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******ste the spark******
(@stebsy) reported
@petewylie @virginmedia Absolute joke customer service does not exist anymore
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K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@virginmedia Mobile down again - this is now 4 times in as little as a few weeks. In Croydon area. Now thinking of leaving. @richardbranson you need to come down to earth and give proper service mate.