Virgin Media Outage Report in Portswood, Southampton, England

Problems in the last 24 hours in Portswood, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portswood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Portswood, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Gosport, Fareham, Cowes, and Winchester.

City	Problem Type	Report Time
Southampton	Internet	14 hours ago
Gosport	Wi-fi	2 days ago
Fareham	Internet	3 days ago
Fareham	Wi-fi	5 days ago
Southampton	Internet	6 days ago
Southampton	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Portswood, England

Latest outage, problems and issue reports in Portswood and nearby locations:

• 
  Tom Weise (@tw17_09) reported 5 minutes ago from Locks Heath, England

  @DSJSoley @virginmedia Wish this was as easy as an @Apple subscription. Click cancel, and done! I only want to cancel...!!

• 
  clarabella (@jarod4400) reported 7 minutes ago from Southampton, England

  @virginmedia Funny how you don’t boast about your crap customer service.

• 
  David Wright (@Mr_PaintPots) reported 10 minutes ago from Southampton, England

  @virginmedia Thank you for responding, one of your team has now picked this up so fingers crossed someone gets in touch. Why have you made it so difficult to get support? Can you not provide an obvious option on your website please?

• 
  F.A.Jess (@FunkyChipster) reported 12 minutes ago from Southampton, England

  @virginmedia I'd like some help here

• 
  Andrew McAlpine Ⓥ (⧖) 🌱 (@Maritimegeek) reported 20 minutes ago from Locks Heath, England

  @MFletchxo @virginmedia I feel yr frustration especially if your trying to sort out a problem for yr mum. We have everything with them but seriously considering cancelling in the new year after this shambles. Hope you get your issue sorted.

• 
  Tom Weise (@tw17_09) reported 21 minutes ago from Locks Heath, England

  @virginmedia cut off by Jack. 1 hour spent on hold today, 3 online conversations dropped. Told I am allowed to cancel for free, then I have to pay to cancel. Told my price is going up, told it isn’t. Which is it? Get in touch with me. I don’t want my next call with @Ofcom instead

• 
  Jo (@JoannecolesJo) reported 22 minutes ago from Eastleigh, England

  Just want to recommend that people don’t go with @virginmedia for their broadband I’ve been trying to leave for 2 weeks and ‘they’re very sorry to hear that how can we help ?’ Just let me cancel for goodness sake’s

• 
  lee Radcliffe (@leeradcliffe73) reported 25 minutes ago from Southampton, England

  @virginmedia @virginhelp how long do I have to keep paying you a fortune for a terrible internet service which only works when you’re sat next to the router. Crap service as per usual😡😡

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 26 minutes ago from Southampton, England

  I'm gonna summarise 2 things I've developed a verdict on since my tv broke down. the @virginmedia app for windows = perfect. works great. the @SkySports app for windows = ******* horrendus! i dont understand why sky sports needs a separate app to watch them

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 30 minutes ago from Southampton, England

  so glad to have my tv back from repair after a few weeks of it not working. means i can watch Liverpool vs Burney nice and smoothly on my @virginmedia box and not have to deal with that god awful @SkySports app for windows #LIVBUR

• 
  Dav Thomas (@Dav_Th0mas) reported 30 minutes ago from Southampton, England

  @ruthapanda @Deference_Matt @virginmedia Denno’s internet is too slow for him to reply...

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 32 minutes ago from Southampton, England

  @virginmedia well get renegotiating. their app is awful.

• 
  Tom Weise (@tw17_09) reported 34 minutes ago from Locks Heath, England

  @virginmedia I just showed you my email. It is not clear and then your agents are saying it doesn’t apply. Does it, or doesn’t it? If it does, I only want to cancel...the agent wouldn’t let me like I am allowed (in the email!).

• 
  Chas Cowell (@ChasCowell) reported 35 minutes ago from Gosport, England

  @virginmedia I really can’t believe how poor my virgin WiFi is and I’m meant to be on super fast appalling the last couple of weeks. 🤔

• 
  Andrew McAlpine Ⓥ (⧖) 🌱 (@Maritimegeek) reported 35 minutes ago from Locks Heath, England

  @virginmedia hello is there anyone there at customer services? For the second day been on hold for over an hour with still no resolution to our issue? Now keep getting cut off after getting through the security questions? #badcustomerservice #virginmedia

• 
  Jo (@JoannecolesJo) reported 36 minutes ago from Marchwood, England

  @virginmedia I’ve been trying to get hold of a ‘real’person for a week now with no success to cancel my internet! It’s an absolutely shocking service and the wifi is no better ( when it was working) so is there a real person replying on Twitter at all ?

• 
  Clare Old (@enkeli85) reported 41 minutes ago from Southampton, England

  Woke up to a familiar site from @virginmedia Internet down, first time in the new house but it's painfully familiar!!! Not ideal when working at home, especially when one of you reports for the NHS. Of course status checker says no issues 🙄

• 
  Tom Weise (@tw17_09) reported 44 minutes ago from Locks Heath, England

  @robbyroberts90 @virginmedia They even took our number to call us back in case this happened....they never rang back!! Good luck!

• 
  lee Radcliffe (@leeradcliffe73) reported 51 minutes ago from Southampton, England

  @virginhelp my WiFi is terrible apart from when I’m sat right next to it and @virginmedia have been no help. kids are struggling to do their home schooling

• 
  Tom Weise (@tw17_09) reported 54 minutes ago from Locks Heath, England

  @quinn_rori @virginmedia Good luck. They hung up on me today when I asked them to pay for my time to cancel...!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marlon (@Marlon_Ferro) reported 55 seconds ago

  @virginmedia I'm not explaining everything all over again. Simply our IP address was blocked and certain webpages and sites would not load. Virgin denied there was an issue and told us a new router was on its way yet when we phoned the next day 1 of your team said no router was ordered

• 
  Georgina Petrou (@GeorginaPetrou) reported 4 minutes ago

  @virginmedia No they did not! I had to fight to get a new router after researching the problem myself and I don’t even know if this will fix the problem. I am a nurse and wasted my days off trying to resolve this issue where I should’ve been resting.

• 
  Marlon (@Marlon_Ferro) reported 6 minutes ago

  @virginmedia No the issue has not been resolved!. How do I get back the last week of my time phoning and phoning and explaining my issue over and over again.? Terrible service Not good enough from Virgin Media. I want a discount on my bill atleast.

• 
  Georgina Petrou (@GeorginaPetrou) reported 9 minutes ago

  @virginmedia Thank you for your reply, I have spent 3 days trying to sort out an issue with my broadband that still hasn’t been rectified. I have spoke to numerous departments,spoke with numerous representatives some helpful some extremely rude and unhelpful. The experience has been shocking

• 
  Lord Alistair Kealey (@alistair_kealey) reported 9 minutes ago

  @virginmedia Waste of time service goes off regular basis

• 
  Jason Dean (@Jasondean71) reported 12 minutes ago

  @virginmedia Yes thanks... but its very poor. My router connected by WiFi in same room but it buffers and stops playing all too frequently.

• 
  DKnightheart (@DKnightheart) reported 14 minutes ago

  @virginmedia Internet is that bad my echo lost connection and wasn't able to wake me up on time. Download speed is 0.83mbps. Charging us extra but won't even give a reliable connection. Not going through calling customer support, its a waste of time. Please sort it

• 
  Liz Lovell (@beseenonlineuk) reported 14 minutes ago

  Still no satisfactory response to fix a messy non existent installation from @virginmedia and @kiergroup. Corporate responsibility. The error was on your part please fix it in the next few days.

• 
  DKnightheart (@DKnightheart) reported 20 minutes ago

  @djspapa @virginmedia Sadly there isn't an easy way. Only option is sit on hold an hour just for them to put the phone down

• 
  Marco (@kingjock1878) reported 22 minutes ago

  @virginmedia Thanks for suspending my services after I submitted a complaint. Now engaged in the slowest text chat ever. Chances are you won’t get another penny from me now