Virgin Media

Virgin Media Outage Report in Whitchurch, Buckinghamshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitchurch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitchurch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitchurch, Buckinghamshire, England 12/11/2024 20:50

December 11: Problems at Virgin Media

Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitchurch, Buckinghamshire, England

The most recent Virgin Media outage reports came from the following cities: Aylesbury, Milton Keynes and Leighton Buzzard.

Loading map, please wait...
City Problem Type Report Time
United KingdomAylesbury Total Blackout
United KingdomAylesbury Wi-fi
United KingdomMilton Keynes Internet
United KingdomAylesbury Internet
United KingdomAylesbury Internet
United KingdomLeighton Buzzard Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitchurch, England

Latest outage, problems and issue reports in Whitchurch and nearby locations:

  • simon_lailey Simon Lailey (@simon_lailey) reported from Aylesbury Vale, England

    I forgot how crap @virginmedia are when you have a fault at home. Customer experience is shocking #CX , get treated like dirt. Must move to another provider this time around I think 😡

  • PaulMarchant11 Paul Marchant (@PaulMarchant11) reported from Chesham Bois, England

    @virginmedia . Getting regular spam calls about internet issues, usually 20mins apart. Phoney numbers when checked.

  • shaqlockholmes Lil’Shaq👊🏻 (@shaqlockholmes) reported from Leighton Buzzard, England

    @SkyHelpTeam My broadband was due to be activated by @OpenreachHelp yesterday. The engineer has marked it as a completed job yet I have no active line and have been told to wait up to 5 days for it to be checked. You have 48hrs to fix it or il cancel and go with @virginmedia

  • shaqlockholmes Lil’Shaq👊🏻 (@shaqlockholmes) reported from Leighton Buzzard, England

    @OpenreachHelp They have and have been told an engineer within 5 days. Can you not read? Your engineer has lied and so have you. You have 48hrs to activate my line or I will cancel @SkyUK and use @virginmedia who don’t use your **** engineers or infrastructure

  • aphethean Aaron Phethean (@aphethean) reported from Berkhamsted, England

    Technical team denying ordering a new box that has failed to materialise. Any chance of a straight answer on this @virginmedia? No TV over Christmas. Bad form.

  • Nightingale_Lee lee nightingale (@Nightingale_Lee) reported from Northchurch, England

    Does anyone know someone that works at @virginmedia in a position within the broadband team that could help us get an assessment of our private road done for installation of their broadband. We’ve registered on their website and emailed them but not getting anywhere.

  • xArtik RVNS Artik - Marcos (@xArtik) reported from Milton Keynes, England

    @DarkDroid__ @Jukeyz @virginmedia I have Hyperoptic and really is the way. Takes literally minutes to get all activated & never had any issues in 8 months with it.

  • Pensar_Mark Mark Williams (@Pensar_Mark) reported from Berkhamsted, England

    @virginmedia Already done that 4 times and got nowhere. I need someone who can help to actually call back as promised.

  • CarryOnThom Thom Pirouet 🔶🇪🇺🏳️‍🌈 (@CarryOnThom) reported from Chesham Bois, England

    Been 45 minutes trying to get in touch with #virginmedia ! Website has NOTHING to help just to call Customer Service. I’m starting to feel as tho they really don’t actually want customers ....

  • stuartshawcross stuart shawcross (@stuartshawcross) reported from Berkhamsted, England

    Hi @virginmedia we rent a property with virgin fibre, download speed is fast but upload very low. I can’t login to account as it’s not mine. Suggestions?

  • RussellMoss Russell Moss (@RussellMoss) reported from Berkhamsted, England

    @virginmedia hello, can someone please contact me about my billing query ASAP. I am being overcharged and I can’t seem to get any help

  • bazra1987 Baz Twyman (@bazra1987) reported from Aylesbury Vale, England

    @virginmedia it says on your app the servers are down? Is this likely to last long

  • thelamb72 john lamb (@thelamb72) reported from Whitchurch, England

    @virginmedia hi. I really need to speak to somebody urgently. I need an engineer to re instate a phone line. Its for a care link life line to emergency services at my mother's house who has recently had a stroke and depends on this lifeline box. TIA

  • Matt_Davies_01 Matt Davies (@Matt_Davies_01) reported from Heath and Reach, England

    .@virginmedia quite possibly the most appalling customer service in the UK, bar none! After calling 3mths ago to cancel a phone contract after a friend died, the number still rings yet today to wait 24hrs for it to cancel! Plus, they want the password from the deceased! 🤬

  • RobArmstrong8 Rob Armstrong (@RobArmstrong8) reported from Chesham Bois, England

    @virginmedia Any chance at all, after wasting most of the evening trying to get through to you, that you can sort out an ongoing problem please!

  • seanhannam seanhannam (@seanhannam) reported from Chesham Bois, England

    @virginmedia They couldn’t help us reduce our bill. Thanks. Very frustrating - especially after a total of three hours of waiting to get through to someone. We’re not impressed.

  • hassanrh Raza (@hassanrh) reported from Chesham Bois, England

    @virginmedia turns out speed is not the main thing when choosing a broadband provider it’s WiFi availability. This contract is not working for me, I need a provider who has high WiFi availability in all my rooms, especially if I am within 10 metres of the router

  • nutritionlizA Liz Anderson RN (@nutritionlizA) reported from Aylesbury Vale, England

    Not good enough. As a very dissatisfied @virginmedia customer I find increasing a pensioners tariff without warning shoddy and poor. But then they are not known for good customer care.

  • Pensar_Mark Mark Williams (@Pensar_Mark) reported from Berkhamsted, England

    @virginmedia Still no reply from @virginmedia over 8 hours after they promised they would call. Was told I would be called back at 12:00. It’s now 20:15. They seem to be oblivious to the very notion of customer service. #completefail

  • shaqlockholmes Lil’Shaq👊🏻 (@shaqlockholmes) reported from Leighton Buzzard, England

    @SkyHelpTeam This is a new contract I have taken out with you and it’s not a good start. If it’s not resolved within 48hrs I will cancel and go with Virgin media who don’t use openreach.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MoMocmo mo (@MoMocmo) reported

    @virginmedia You need to listen to all my calls and review the catalogue of errors that has resulted in 2 hours of my day being wasted and the subsequent backlog of work this has resulted in. Affecting my customers.

  • LuvDup LuvDup🔔🔚 (@LuvDup) reported

    I thinkit's now time to look for another broadband provider. Obviously not going to get the same speeds as @virginmedia provides but I'm hoping to get better customer service

  • smudger2111 Richard Smith (@smudger2111) reported

    @virginmedia Hi - thank you. I am simply trying to replace a broken handset for the TiVo box we have. I’ve tried following all the suggestions to do so but have been unsuccessful so far - can you please help?

  • thomas_thomson Thomas Thomson (@thomas_thomson) reported

    @virginmedia The link just says there’s no issue with the connection coming into my house, which I already knew! The problem is with the router!

  • forsythe_emma Emma Scott (@forsythe_emma) reported

    @virginmedia your customer service is outstanding… phone calls being cut off every time you call, when you finally get through the end the contract, they tell you it’s all completed… until you get another bill!!

  • kissffonzo2 Chris Affonso (@kissffonzo2) reported

    @virginmedia Your apologies are just words @virginmedia have no idea how some of their customers have tryed to call and speak with your people. So of you customer service staff are rude and unhelpful and I have made a number of complaints on these matters with no success and hide behind this

  • IanDScoble Ian Scoble (@IanDScoble) reported

    @virginmedia Sadly(!) without access to the net to check your site, I was unable to find any fault report. Maybe you can look internally?? (I'm just the mug that lost service!)

  • Erindav58339011 Erin davis (@Erindav58339011) reported

    @virginmedia Hi yes moved house on 11th Feb and was advised I wasn't entering into a new contract and that I wouldn't have a disconnection fee to pay if I cancelled before 25th Feb. That was the conversation I had on 4th Feb via live chat. Today I phoned up to cancel to be told I was in a new

  • barn_mitch Mitch Barn (@barn_mitch) reported

    @virginmedia Hi I spoke to 4 different teams and had to explain situation to each, the last 2 were rude and dismissive of my complaint and the last one hung up

  • missvici Victoria Crawford (@missvici) reported

    @virginmedia I was wrongly charged for Netflix and despite repeated calling and being told it’s corrected I am still being charged and no refund. Please help!