Virgin Media Outage Report in Whitchurch, Buckinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitchurch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitchurch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 18: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Whitchurch, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Milton Keynes and Aylesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Milton Keynes |
Internet | |
| Aylesbury |
Internet | |
| Milton Keynes |
Internet | |
| Aylesbury |
TV | |
| Milton Keynes |
Internet | |
| Aylesbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitchurch, England
Latest outage, problems and issue reports in Whitchurch and nearby locations:
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Thom Pirouet 🔶🇪🇺🏳️🌈
(@CarryOnThom) reported
from
Chesham Bois, England
Been 45 minutes trying to get in touch with #virginmedia ! Website has NOTHING to help just to call Customer Service. I’m starting to feel as tho they really don’t actually want customers ....
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@SkyHelpTeam My broadband was due to be activated by @OpenreachHelp yesterday. The engineer has marked it as a completed job yet I have no active line and have been told to wait up to 5 days for it to be checked. You have 48hrs to fix it or il cancel and go with @virginmedia
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Another day with Virgin Media TV package. Another day with not a lot working. Fault V210 today. Out of 8 months being with you so far, I would say 7 months have had an issue.
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Hemz
(@HemzahAhmed) reported
from
Aylesbury Vale, England
@virginmedia It is your job to apologise but I’m not alone in expressing dissatisfaction at the level of customer service at VM. That aside, I want to know why my router drops its connection almost daily causing me to power cycle my network chain in order to restore services to all devices
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Paul Marchant
(@PaulMarchant11) reported
from
Chesham Bois, England
@virginmedia . Getting regular spam calls about internet issues, usually 20mins apart. Phoney numbers when checked.
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@OpenreachHelp They have and have been told an engineer within 5 days. Can you not read? Your engineer has lied and so have you. You have 48hrs to activate my line or I will cancel @SkyUK and use @virginmedia who don’t use your **** engineers or infrastructure
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Hemz
(@HemzahAhmed) reported
from
Aylesbury Vale, England
@virginmedia Appalling customer service from you guys. After having spent 25mins on hold, I get on but only to be cut off after a short conversation in which the guy on the end didn’t have a clue what he was talking about. Shocking when you consider what we pay on monthly basis!
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john lamb
(@thelamb72) reported
from
Whitchurch, England
@virginmedia hi. I really need to speak to somebody urgently. I need an engineer to re instate a phone line. Its for a care link life line to emergency services at my mother's house who has recently had a stroke and depends on this lifeline box. TIA
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Simon Lailey
(@simon_lailey) reported
from
Aylesbury Vale, England
I forgot how crap @virginmedia are when you have a fault at home. Customer experience is shocking #CX , get treated like dirt. Must move to another provider this time around I think 😡
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lee nightingale
(@Nightingale_Lee) reported
from
Northchurch, England
Does anyone know someone that works at @virginmedia in a position within the broadband team that could help us get an assessment of our private road done for installation of their broadband. We’ve registered on their website and emailed them but not getting anywhere.
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Rob Armstrong
(@RobArmstrong8) reported
from
Chesham Bois, England
@virginmedia Any chance at all, after wasting most of the evening trying to get through to you, that you can sort out an ongoing problem please!
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Raza
(@hassanrh) reported
from
Chesham Bois, England
@virginmedia turns out speed is not the main thing when choosing a broadband provider it’s WiFi availability. This contract is not working for me, I need a provider who has high WiFi availability in all my rooms, especially if I am within 10 metres of the router
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the Parrot man
(@Lindz2000) reported
from
Aylesbury Vale, England
@virginmedia My fibre broadband has just gone down
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia They couldn’t help us reduce our bill. Thanks. Very frustrating - especially after a total of three hours of waiting to get through to someone. We’re not impressed.
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Matt Davies
(@Matt_Davies_01) reported
from
Heath and Reach, England
.@virginmedia quite possibly the most appalling customer service in the UK, bar none! After calling 3mths ago to cancel a phone contract after a friend died, the number still rings yet today to wait 24hrs for it to cancel! Plus, they want the password from the deceased! 🤬
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Russell Moss
(@RussellMoss) reported
from
Berkhamsted, England
@virginmedia hello, can someone please contact me about my billing query ASAP. I am being overcharged and I can’t seem to get any help
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@SkyHelpTeam This is a new contract I have taken out with you and it’s not a good start. If it’s not resolved within 48hrs I will cancel and go with Virgin media who don’t use openreach.
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the Parrot man
(@Lindz2000) reported
from
Aylesbury Vale, England
@virginmedia @Nebularusart Down
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Liz Anderson RN
(@nutritionlizA) reported
from
Aylesbury Vale, England
Not good enough. As a very dissatisfied @virginmedia customer I find increasing a pensioners tariff without warning shoddy and poor. But then they are not known for good customer care.
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Alisdair Smith
(@alisdairrmsmith) reported
from
Berkhamsted, England
@adampowley @VirginMediaCorp They don't have any provision for anything that might be described as customer service let alone anything that would allow their customers to communicate with them #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Avril Clark 🧜♀️ 🌈🏳️🌈🛡
(@LirvaC) reported
@virginmedia Rubbish service, we organise to transfer to BT due to outrages & you cut us off at 2 mins past midnight. If only you were that efficient when we were with you!
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Ed Richards
(@EdRichards20) reported
@virginmedia very disappointed with your services 15 years a customer and try to move virgin to my new address and virgin screw it up . @SkyUK it is then .
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Joe Christina
(@joerchristina) reported
@virginmedia We have had ongoing consistent issues in our neighbourhood with Virgin Broadband. Download speeds are fine, but upload has been 10% of what it should be for two weeks now. Your hotline reports that there is an issue in my postcode, but when will it be fixed?
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Gilbert Roberts
(@GilEmot) reported
@PS_Applied_Ecol @virginmedia I think they may have gone down a black hole. All @virginmedia systems are cleverly designed so that however you contact them, you end up in a loop which never ends with a person or a solution. I have cancelled my direct debit and put my router in the front yard for collection
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ryan kenny
(@ryankenny9) reported
@erincuthbert_ @virginmedia Had the exact same problems last week dogey connections constant disconnected from Xbox live I pay a bloody fortune
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TheRealKatster
(@TheRealKatster) reported
@richardbranson @virginmedia I want to port my contract, Virgin cannot provide the service and are now telling me I have to pay for the remaining 10 months of a contract I can’t use!! It is Virgin who are unable to fulfill their part of the contract, why am I being penalised?
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Mark Ward
(@markwrd1) reported
@virginmedia Ridiculous. Another 4 calls over two days and two management requests all for you to do nothing. Your customer service is a shambles
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Gavin-a-laugh
(@Taz02362453) reported
@virginmedia Not a thing I’m expected to contact them though and go through the same process every time to be told it’s sorted and get absolutely nothing. How hard is it to return money that doesn’t belong to Virgin 😡crap customer service
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Pat Hanna
(@patman1_2004) reported
@virginmedia What is going on @virginmedia I am in Belfast and my Internet is going down MORE AND MORE AND MORE, For days now ! Do You know what the problem is? Are you fixing it, soon?
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Liz
(@elizabethrobi11) reported
@virginmedia No it didnt, I have sent an email complaints dept. God knows how long that will take to respond . And as far as breaks go I need one with all the disgusting service. Absolute rubbish cust service #sorrynotsorry