Virgin Media Outage Report in Whitchurch, Buckinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitchurch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitchurch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Whitchurch, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Milton Keynes, Aylesbury and Buckingham.
| City | Problem Type | Report Time |
|---|---|---|
 Milton Keynes |
Internet | |
| Aylesbury |
TV | |
| Milton Keynes |
Wi-fi | |
| Milton Keynes |
TV | |
| Aylesbury |
Internet | |
| Buckingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitchurch, England
Latest outage, problems and issue reports in Whitchurch and nearby locations:
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Paul Marchant
(@PaulMarchant11) reported
from
Chesham Bois, England
@virginmedia . Getting regular spam calls about internet issues, usually 20mins apart. Phoney numbers when checked.
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RVNS Artik - Marcos
(@xArtik) reported
from
Milton Keynes, England
@DarkDroid__ @Jukeyz @virginmedia I have Hyperoptic and really is the way. Takes literally minutes to get all activated & never had any issues in 8 months with it.
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia They couldn’t help us reduce our bill. Thanks. Very frustrating - especially after a total of three hours of waiting to get through to someone. We’re not impressed.
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Thanks - I’m not going to trust it again, so won’t bother using the record function, as it’s too unreliable. I’ll stick to streaming on catch-up and buying DVD and Blu-ray discs from now on. Another dissatisfied customer, eh? And we’ve just increased how much we pay... 😡
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john lamb
(@thelamb72) reported
from
Whitchurch, England
@virginmedia hi. I really need to speak to somebody urgently. I need an engineer to re instate a phone line. Its for a care link life line to emergency services at my mother's house who has recently had a stroke and depends on this lifeline box. TIA
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stuart shawcross
(@stuartshawcross) reported
from
Berkhamsted, England
Hi @virginmedia we rent a property with virgin fibre, download speed is fast but upload very low. I can’t login to account as it’s not mine. Suggestions?
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Already done that 4 times and got nowhere. I need someone who can help to actually call back as promised.
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Simon Lailey
(@simon_lailey) reported
from
Aylesbury Vale, England
I forgot how crap @virginmedia are when you have a fault at home. Customer experience is shocking #CX , get treated like dirt. Must move to another provider this time around I think 😡
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@SkyHelpTeam My broadband was due to be activated by @OpenreachHelp yesterday. The engineer has marked it as a completed job yet I have no active line and have been told to wait up to 5 days for it to be checked. You have 48hrs to fix it or il cancel and go with @virginmedia
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@SkyHelpTeam This is a new contract I have taken out with you and it’s not a good start. If it’s not resolved within 48hrs I will cancel and go with Virgin media who don’t use openreach.
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Still no reply from @virginmedia over 8 hours after they promised they would call. Was told I would be called back at 12:00. It’s now 20:15. They seem to be oblivious to the very notion of customer service. #completefail
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Rob Armstrong
(@RobArmstrong8) reported
from
Chesham Bois, England
@virginmedia Any chance at all, after wasting most of the evening trying to get through to you, that you can sort out an ongoing problem please!
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Aaron Phethean
(@aphethean) reported
from
Berkhamsted, England
Technical team denying ordering a new box that has failed to materialise. Any chance of a straight answer on this @virginmedia? No TV over Christmas. Bad form.
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Thom Pirouet 🔶🇪🇺🏳️🌈
(@CarryOnThom) reported
from
Chesham Bois, England
Been 45 minutes trying to get in touch with #virginmedia ! Website has NOTHING to help just to call Customer Service. I’m starting to feel as tho they really don’t actually want customers ....
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Baz Twyman
(@bazra1987) reported
from
Aylesbury Vale, England
@virginmedia it says on your app the servers are down? Is this likely to last long
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Raza
(@hassanrh) reported
from
Chesham Bois, England
@virginmedia turns out speed is not the main thing when choosing a broadband provider it’s WiFi availability. This contract is not working for me, I need a provider who has high WiFi availability in all my rooms, especially if I am within 10 metres of the router
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@OpenreachHelp They have and have been told an engineer within 5 days. Can you not read? Your engineer has lied and so have you. You have 48hrs to activate my line or I will cancel @SkyUK and use @virginmedia who don’t use your **** engineers or infrastructure
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lee nightingale
(@Nightingale_Lee) reported
from
Northchurch, England
Does anyone know someone that works at @virginmedia in a position within the broadband team that could help us get an assessment of our private road done for installation of their broadband. We’ve registered on their website and emailed them but not getting anywhere.
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Russell Moss
(@RussellMoss) reported
from
Berkhamsted, England
@virginmedia hello, can someone please contact me about my billing query ASAP. I am being overcharged and I can’t seem to get any help
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Matt Davies
(@Matt_Davies_01) reported
from
Heath and Reach, England
.@virginmedia quite possibly the most appalling customer service in the UK, bar none! After calling 3mths ago to cancel a phone contract after a friend died, the number still rings yet today to wait 24hrs for it to cancel! Plus, they want the password from the deceased! 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pablo Gonzalez
(@PabloMGonzalez) reported
@virginmedia PLEASE ANSWER THE PHONE I HAVE SPENT HOURS TRYING TO GET IN TOUCH WITH VIRGIN MEDIA CUSTOMER SERVICES PAUL WEBSTER ACCOUNT 042050710
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Cliffy
(@Miss_cliffy_28) reported
@virginmedia It’s been almost a fortnight and it’s gotten worse.Connection drops multiple times a day and a lot of buffering.Only suggestion from Virgin was to pay for a WiFi pod-utterly pointless for those issues and a blatant attempt to up-sell!😡
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Charlie still alive in Reans 🐺
(@j42070) reported
@MrTopple @virginmedia I just had one from “Amazon prime” claiming my new monthly charge was to be £73.99, strange, I’ve never used them. I followed the number and said my name was Isaac Hunt then made up some numbers, their operator then cut me off, hahaha. Scammers.
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🍊
(@mcp95_) reported
@virginmedia honestly have the worst customer service I’ve experienced, over 80 minutes on hold is a joke
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Don't bother 💭
(@emilbordon) reported
@MrTopple @virginmedia That’s happened to me before. I try to keep them dangling thinking they’ve got a ‘vulnerable’ in the line and get in a faff asking how much money do they need to fix the problem? **** off for a bit then come back and pretend I have dementia - and try to repeat the same action...
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TomKatCreation
(@TomKatCreation) reported
@virginmedia @virginhelp Hi, that's the problem, we have been on a text chat with them for 3 days now and getting absolutely nowhere, I think we have been told 5 x now that we are going to a team to resolve this and guess what????
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🌙Penny🔮 #blacklivesmatter
(@pennypentan) reported
I have a seething hatred for bureaucracy today. Why can’t Virgin Media let me leave without taking an extra payment for the bill I shouldn’t be paying because I don’t require their service from that date. I do get it refunded BUT in a month via cheque during a pandemic 😒
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Phil Kelly
(@philk_75) reported
@virginmedia Would you advise just to cancel DD and a letter to advise of cancellation giving 30 days notice? I am pretty sure you will then find a way to speak to me.
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Matthew
(@mattiebee59) reported
@mrperson77 @virginmedia Been with Virgin best part of 2 yrs...coupla observations: Customer Service is poor because hard to contact. Once you’re up & running it’s ok. Watch they don’t restrict your speed after a few months, they did mine, but turned it back up miraculously at the flick of a switch 👍
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stephen saunders
(@180bossman) reported
@virginmedia Thank you for replying I have tried everything. The internet stills goes down I’ve tried phoning virgin and it terminates the call after one hour. I must had phoned twice a day over the last two months and still haven’t got to speak to anyone. I need help.