Virgin Media Outage in Wendover, Buckinghamshire, England

@Ian_H_007 @virginmedia I pay for 500Mb - currently getting 86Mb. I can just about live with that. Being on hold during Skype/Teams/Zoom calls is unacceptable. The boys are having problems gaming and our video downloads on Sky keep failing - not great service.

@virginmedia ever since I up graded my internet and payed more money our internet has become so bad you need to sort this out I can’t live like this!! Let me leave now or sort it

Having HUGE problems with virgin!!! Then spend nearly an hour waiting for them to answer which is understandable but then for the guy to HANG UP!!! Absolutely appalling service! @virginmedia

@virginmedia My fibre broadband has just gone down

@virginmedia @Nebularusart Down

@virginmedia the “issue” is clearly not fixed and the engineers sat in the BP garage at the end of the road don’t seem too fussed to sort it either how do we claim a refund (4 weeks now FFS) both neighbours have great comms BT

@virginmedia Another day with Virgin Media TV package. Another day with not a lot working. Fault V210 today. Out of 8 months being with you so far, I would say 7 months have had an issue.

I hope @virginmedia get their shitty service up and stable again as I’m still up trying to copy work stuff ready for tomorrow! It should have been done dusted earlier afternoon! #VirginMediaFail

@virginmedia Still having connection issues in High Wycombe

@virginmedia Thank you for answering so promptly. I have had the same package for 4 years. 2 boxes with BT sport. Nothing fancy. £85.50 is extremely steep and I therefore need to cancel. No TV contract should cost this much. Please direct me to the cancellations team. Thank you.

@virginmedia please can you disconnect me as soon as possible. Your service is appalling and your price hikes are ridiculous. Contact me ASAP seeing as I can't even get into My Virgin Media. I'm fuming.

@virginmedia our broadband hasn’t been working for two days, says no service issues in the area, we can’t call & I need to work from home tomorrow. Please help

@jasonnisse @virginmedia @usainbolt @Ofcom I think I saw both of the pushing trolleys laden with loo roll around Sainsbury's yesterday. Normal service should be back later although there are rumours of a stock of hand gel being delivered at lunchtime

@virginmedia It is your job to apologise but I’m not alone in expressing dissatisfaction at the level of customer service at VM. That aside, I want to know why my router drops its connection almost daily causing me to power cycle my network chain in order to restore services to all devices

@virginmedia Appalling customer service from you guys. After having spent 25mins on hold, I get on but only to be cut off after a short conversation in which the guy on the end didn’t have a clue what he was talking about. Shocking when you consider what we pay on monthly basis!

Ok, day 4 with no home broadband and I’m only aware there’s an issue because I kept chasing by phone rather than waiting for my new hub to be activated as suggested on the regular enquires number @virginmedia Thanks a bunch 👌

@virginmedia Yeah all channels, checked service status already and its showing all is ok

@adampowley @VirginMediaCorp They don't have any provision for anything that might be described as customer service let alone anything that would allow their customers to communicate with them #VirginMedia

@SkyHelpTeam that's on the Sky Sports App as a @virginmedia customer but they don't provide customer services obvs

@virginmedia It's for the broadband, we've had issues for the past few days and speeds of <1mbps, the automated hotline said there were intermitent issues and we didn't have a chance to talk to anyone because the hold was too long

The state of virgin media is actually embarrassing how can a provider be this bad

@virginmedia No bills and no contract received. Am cancelling service - see email to be sent later today with further reasons for cancellation. Frank Myerscough

@gomankk @virginmedia **** Virgin media, we switching to CHAD MEDIA

@virginmedia Internet is down again its constantly on and off been down nearly 2 hours and you never reduce the bill for all the time it's down its a joke

@Kurt_k91 Nothing is as bad as @virginmedia I promise you

@virginmedia I thought the part where I said “no problems in the area” would have covered this.

@Watson690 @hashtagmodsucks @virginmedia It isn't just him and you're obviously just lucky. Type virgin media into twitter, click latest, and scroll down

@virginmedia I don't suppose you have an explanation for why my WiFi reset and now wants me to sign in once I have already connected because its making me very sad tbh

@_FaranHigh_ @Watson690 @virginmedia What Faran said, broski. It's a nationwide issue yet again. I don't get it though, you live a 2 minute walk from my house and have no issues.

@hashtagmodsucks @virginmedia Only on your end :P Everything's fine right here! You may want to get an engineer out with all these problems you're having