Virgin Media Outage in Wendover, Buckinghamshire, England

@virginmedia I just dont think it's acceptable to hang up on your customers 3 times in a row this morning... all I want to do is cancel.

Really wish sky did good broadband. The level of service from @virginmedia is shocking

@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2

@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...

@virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.

Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.

@virginmedia I’ve been trying to call the past two evenings to cancel my new package and both evenings I get the message saying that you’re too busy and to call in the morning. Not handy for people working full time! I just wanted to make sure that you don’t charge me for it!

@virginmedia My WiFi is constantly cutting out, my laptop can't connect because there is an IP address issue, no WiFi single in my garden. All of these issues started yesterday.

Virgin media just rubbish. Just so disappointed in a service that for the past 2 months has been rubbish. Worked all over the house and even in the garden for all the time we have been customers but now only working on one side of the house and not upstairs.

.@virginmedia my wife has just had to spend 55 mins, been transferred 3 times & had to repeat story each time just to get refund of money wrongly charged after #VirginMobile account cancelled! Appalling customer ‘service’ #poorservice

Anyway while I'm waiting I'm going to do myself some slow cooked lamb in the virgin media opps sorry slow cooker. I might also have to recharge as my phone only last 12 to 14 hours - laters

So @virginmedia why is the TV guide always wrong, every week I have to rewatch love island (I know it’s crap) on catch up as the guide is never updated if the show is extended. You do not get that with sky! Explanation please

@virginmedia 3 different agents I’ve spoken to and no further forward, another paying customer lost 👋🏼

Very rarely do I actively warn people away from things, and maybe it is my bad experience, but beware @virginmedia internet. Difficult, takes far too long to install, others are just easier. Others have horror stories too. Fast internet yes, but the other aspects are not worth it

@virginmedia extremely dissatisfied, disappointed with the customer service I have recevied today. I have had repeated issues with My WiFi, mitliple phone calls, two engineers and I still have a poor service. Customer services said today they cannot help. Brilliant... #fuming

@virginmedia are drinking in the last chance saloon! 3rd engineer visit today to fix shonky broadband which has been going on for months. Fix it or we’re off. Sick of hearing #ourtestsaretakingalittlelongerthanexpected

@virginmedia Hi, had problems with the internet today in SL9, been told by your support team to restart the router, Tay didn’t work so was told it would be resolved by Monday... sorry not good enough! I’m an IT engineer that needs the internet!!

20 mins on hold to @virginmedia I’m starting to see why I left this shit company now 🤬

Unacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.

@virginmedia * isn’t just an area outage

@virginmedia It’s just an area outage. My brother in law in as an engineer in another area but cab check connections and ours is only one out. As i said lady time we had a booster fitted and all was ok until the upgrade was done on our street. 11 days is ridiculous even if it was with the...

@virginmedia They are the only ones who can fix it and are good when they arrive at my property

@virginmedia I want an engineer to attend ASAP. I’ve had a text saying the fault is resolved but it’s not. I’ve told you that we had a booster fitted in September which was working fine until you did the upgrade in my street last week and now it’s still not working. The booster needs updating

@virginmedia Also told that they don’t work on Sundays. I am very fed up. Terrible customer service.

@virginmedia It’s Sunday morning and still no router. This is terrible, terrible customer service

@virginmedia The webchat has been unavailable last night and today. I told them about this and they acknowledged it did not work. Yodel are useless. I am desperate for my router to enable my WiFi. Really poor service all round.

@virginmedia Rubbish customer service,rubbish internet,expensive as well

@virginmedia Thanks. I filed a complaint 6 days ago and unsurprisingly am yet to hear anything. I feel like I’m being quite negative about VM so I’d like to give you some praise. 2 things you’re good at: 1. Replying to Tweets. 2. Apologising. Unfortunately both not very helpful.

@virginmedia Yes thanks. Finally spoke to someone. I appreciate it’s probably not intentional. You have a great product that unfortunately is not backed up the same level of service

@richardbranson your Virgin call centre people have broken my husband! #virginmedia

@virginmedia There’s not enough slack on the cable to fix a connector. It’ll need a new cable laying. I’m still waiting for the form for permission that I was promised days ago. Maybe the carrier pigeon got lost.

@virginmedia your customer service department still hasn’t done what it said it would. I hope my service is restored tomorrow when your engineer is expected. I somehow doubt it will happen though. Disappointing service. Not what I’m paying for.

@virginmedia I will NOT cash the cheque and sum directed back to the account as I believe this is just a pro-rata amount due. Not compensation for lack of service or repayment of any kind

@virginmedia But yet, you cannot call me to discuss! I find the benefit of hiding behind a system laughable. Particularly as it is your company who cannot log complaints, log a cancellation or fix a long term problem from which you had 20+ calls over many months. I have a pic library of my tv

@virginmedia why can’t you get the upgrade billing right. Had £10 added to my monthly charge without knowing and sky channels as advertised not available. Customer services on the phone not helpful. Been with VM from the start, but feel it’s time to go elsewhere

@virginmedia I’ve just spent 30 minutes on the phone to one of your agents who told me I don’t have a connection problem, even though I quite clearly do and can’t access any broadband - he assured me I didn’t despite the message in huge print that says “connection error”

@virginmedia we just changed our package price. At no time during the call did the customer service person say there is a new deal ending on the 26th. Also if we are on the club package why don't we get the sky sports hd channels free

@virginmedia My iPhone imap emails are ok. Have rebooted my Samsung tab a earlier. Will try again later perhaps it's having a funny few minutes 🤔. Will update later,thanks for help

@virginmedia u are taking the ******* absolute piss ..your broadband service is shit ..and before one of your ******* robots.. sends me a message asking if they can help..tell them to **** off as well...

@virginmedia Done. And done on your pathetic help line number too. The issue is @virginmedia #DontBlameUsers pressing RESET isn’t the answer #ripoff #payfor200Getless

@virginmedia Yes, very disappointing considering both are down. Message only says come back and try again later! No change in the last hour!

@virginmedia service status for tv and broadband says ‘no known issues’ but both are down and online test say ‘oops something’s broken’

@virginmedia broadband keeps dropping and range has shrunk and customer services offer to sort it only for an extra cost per month so why should I stay

Had enough of @virginmedia just spent 10 mins deleting stuff I never set to record because the box automatically records crap I never have the intention of watching

@virginmedia Not an answer! Not a resolution!

@virginmedia It’s now been pushed back another day. Engineer is apparently not on the way today to fix.

@virginmedia I have been with you it's likes forever but at the moment your signal problems are a disgrace las week and now again today the tv just goes off had enough I think I live alone nearly a pensioner and my tv is very important

@virginmedia VM website say “an engineer is on their way” to fix. Let’s hope it’s today?

@virginmedia for the same service we have had for 7/8 years, the data I have had to pay for on my phone to compensate for lack of WiFi, not being able to do work at home. I would like some kind of compensation for all the trouble we have had. I don’t complain often about suppliers but this...

@virginmedia I’m not happy to close it as I stated in the webchat how poor the customer service has been with two visits never materialising, the amount of calls I had to make to resolve it, the fact our service was so bad for 2 or more months, the fact our costs are going up yet again for...

I don't think I've ever hated a company as much as I do Virgin Media. Everything about their 'customer service' rubs me the wrong way. They are rude, threatening and they make me feel stressed/anxious... Over. *******. WiFi. Sorry just needed a rant 😂

@virginmedia Still waiting for my manager callback to discuss being signed up to a contract I knew nothing about! 2 hours the chap said at 10:30 yesterday morning! Top notch service here

@virginmedia WE DAMAND NINE MONTHS COMPENSATION FROM YOUR SHIT MORONIC USELESS PIECE OF SHIT COMPANY... SORT IT OUT

@richardbranson sad to see that @virginmedia not even bothered to respond to a complaint that’s caused a customer to leave.

@virginmedia JUST **** OFF VM. YOU GIVE US 9 MTHS SHIT NON WORKING SERVICE. TAKE 2 MTHS TO SEND RETURN BOXS FOR EQUIPMENT, WE RETURN. NOW YOU HAVE ****** NERVE TO SAY YOU CHARGING US £230 FOR NON RETURN. WELL **** YOU ALL GOT PROOF OF POSTAGE. I HOPE YOU SHITS GO BUST LIKE

@virginmedia we’ve also got no catch up tv etc.. only live tv. Again since Saturday. Tried rebooting but this doesn’t help. No timescale given on the number you gave me and no texts sent to update.

@MathewRochford @SkyHelpTeam @virginmedia Matthew - please consider that if you transfer to Sky they will hike your monthly payment up over £20 without telling you and then do the thick end of sod all to help you resolve the matter, even through you’ve been with them 25+ years. The grass ain’t always greener.

@virginmedia Hi it’s for virgin media services. It’s just too expensive for people who are not into tv much and never use the home phone

@virginmedia I keep calling and it plays the same message saying you knows there’s a fault and you are trying to fix it. The same message since Saturday morning. It offers texts to update but I’ve had no texts even though I’ve put my number in each time I’ve called.

@virginmedia TG my brother, I’ve called up five times this month to cancel my account and been told it’s my own fault that I can’t cancel because I’m not the account holder, now I’m being charged for October. Help a boy out