Virgin Media Outage Report in Harefield, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Harefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Harefield, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Watford, Wembley, Borehamwood, Hatfield, Hemel Hempstead, Maidenhead, Uxbridge, Northolt, Hounslow, Ealing, Southall, Richmond and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hammersmith |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Harefield, England
Latest outage, problems and issue reports in Harefield and nearby locations:
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.
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Patrick Hughes
(@Salientwork) reported
from
St Albans, England
@virginmedia No broadband at all. Have tried resetting router but doesn’t help. Green arrows flashing on front of router. When I call get sent to website; when I go to website it says call. Would appreciate your help!
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Service issues would not affect the box or lack of hd
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
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Chris Park
(@CParkus) reported
from
London Colney, England
Fibre with @virginmedia is so slow I can’t even stream 720p without serious buffering. What is your network built on? Homing pigeons? At least that would explain the hordes around Trafalgar Square preparing to transmit Instagram selfies from basic tourists.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Emma Reay
(@emmyreay) reported
from
Ealing, England
@virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?
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Jack "interrobang" Bremer‽
(@jackbremer) reported
from
Wandsworth, England
Spoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
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Gwyn Evans
(@GwynforLaw) reported
from
Harrow Weald, England
@virginmedia please tell me why I shouldn't cancel my (rolling) contract with you? Area-wide (Area 21) intermittent outage interrupted my conference and then court cross-examination today more than once. *Warning to lawyers*. Mercifully I was able to get to @TanfieldLaw by 2pm
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
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Dan Brooke
(@dan_brooke) reported
from
Maidenhead, England
@virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄
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Welby McRoberts
(@welbymcroberts) reported
from
Hillingdon, England
@jimmywim @virginmedia Don't use their frequently broken / questionable DNS servers. It's been a rule for years. They've had a horrible history of hijacking servfail, nxdomain and the like. Chose something else (8.8.8.8,1.1.1.1,9.9.9.9 etc)
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Obi ⭕ 🇬🇧
(@obiadekanobi) reported
@daryiljohnson26 £120 a month on our streaming ****...😭 That's ontop of a £130 Virgin media bill as well... ******* sucks...😭😤
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Hannah Palmer
(@Hanpalmerx) reported
@virginmedia hope I haven't just verbally abused one of your actual staff. Someone called claiming to be from virgin saying my details have been stolen but couldn't confirm any of my details with me sounded fishy so I called her some very bad words
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Alex M-C
(@alexmc4) reported
@virginmedia 'upgraded' to 360 box 2 weeks ago, now can't watch catch up tv without switching box off and on again at least once a day. Called up 3 times and now waiting 72 hours for a call back. Terrible service and customer experience
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Kimberley Gallacher
(@kim_g85) reported
@virginmedia has to be the worst company I’ve ever dealt with, trying to contact them and been cut off twice! #virginmedia
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Alex M-C
(@alexmc4) reported
@virginmedia I get 'playback not possible' error CS2318. They moved me from ethernet cable to wifi, but didn't resolve. Then told me was an issue in my area (none was reported), but if I restart device it works so not an issue in the area. Called Mon morning and still waiting for a call back
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Griff
(@griffplaysgames) reported
@virginmedia Have already tried by phone for months. The package has become too expensive plus some job issues has resulted in no longer being able to afford such a high price package but as we are two months behind with only ever enough to pay one month. Your team refuse to help
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Lord Alistair Kealey
(@alistair_kealey) reported
@virginmedia robbed 72 pound a month call centre refused to log a complaint when suffering 12 months wifi problems
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DILRAJ
(@dilrajsachdev) reported
@virginmedia With @virginmedia complaints never work. My new account is not activated so can't make complaint online. On phone to my experience they don't take complaints or keep transferring to different department. Cleverly make it difficult so get less complaints. Well Done
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Edwards Scissorhands
(@scissorhands_s) reported
@virginmedia just wanna say thank you for the builders you hired, who think it's acceptable to not let you out of your home cause they're doing work. Or move away from your property whilst you leave. I dont know if they had covid. Luckily i video their rude behaviour.
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Helen Willis💙
(@helenwi51969444) reported
@virginmedia who can I contact to get a breakdown of costs? My partner's employer will pay his broadband costs but need paperwork which lists separate from TV. Customer service can't help