Virgin Media Outage Report in Harefield, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Harefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harefield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Harefield, England
The most recent Virgin Media outage reports came from the following cities: Brent, Slough, Hammersmith, Hayes, Chesham, Southall, Hounslow, St Albans, Stanmore, Greenford, Watford, Borehamwood, Wembley, Ashford, and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Brent
|
Internet | 4 hours ago |
|
Slough
|
Internet | 9 hours ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Hammersmith
|
Total Blackout | 1 day ago |
|
Hayes
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 2 days ago |
Community Discussion
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Virgin Media Issues Reports Near Harefield, England
Latest outage, problems and issue reports in Harefield and nearby locations:
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Neil Aston (@naston23) reported from High Wycombe, England@virginmedia I’ve called twice now to cancel and was very specific the 2nd saying, and then sent me a £5 voucher. So why would I waste my time calling them a 3rd time? Everyone I’ve spoken to has been useless and unhelpful 755136803 Here’s my account number, can you cancel it please
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Mike Grimmel (@mikegrimmel) reported from Hillingdon, England@virginmedia utterly dreadful service which has been deteriorating week on week until today I have 350Mb at the speed of dial up and a TV service that just doesn’t work. Sort it out
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HK (@harrydotcom_) reported from St Albans, EnglandHi @virginmedia having constant broadband issues AL1 St Albans. I’ve logged numerous calls and now the text service isn’t responding to me. Internet cuts in and out all day. Was told would be fixed on 13th but now no one is answering the phone. I’ve tried to call again today but
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Ewa Bakun (@EwaBakun) reported from Richmond, EnglandAfter two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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KP (@kptweetsstuff) reported from Harrow Weald, England@virginmedia I did this & the advisor was very rude, I messaged for someone to contact me via your chat function but nobody has
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Ewa Bakun (@EwaBakun) reported from Richmond, England@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Ben Darlow (@kapowaz) reported from Richmond, EnglandIn the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?
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Courtney Lynn Murray née Hauseman (@Courtneyxx) reported from Brentford, England@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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Ewa Bakun (@EwaBakun) reported from Richmond, EnglandFor a whole hour now to connect with @virginmedia customer services!!!!
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Ewa Bakun (@EwaBakun) reported from Richmond, England@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Dawn Cutting (@CuttingDawn) reported from Bricket Wood, England@virginmedia terrible service, I’ve tried calling and online chat to no avail. You’re blaming Covid but surely by now you’ve sorted out working from home or office. I need to speak to you but you avoid all customers!
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Stephanie Addington (@AddingtonSteph) reported from Richmond, EnglandHello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!
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Ewa Bakun (@EwaBakun) reported from Richmond, England@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Linda Robinson (@rindalobinson) reported from Harrow Weald, England@virginmedia Have been losing internet connection intermittently for the past 2 weeks and unable to work/homeschool consistently. Is there a known issue?
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KP (@kptweetsstuff) reported from Harrow Weald, England@virginmedia My contract hadn’t even started yet! So I will need to cancel
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Neil Aston (@naston23) reported from High Wycombe, England@virginmedia But they don’t cancel when I ring up so why would I waste my time doing that. I’m not spending another hour on the phone to achieve nothing again.
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Karen Gerardi (@KarenGerardi) reported from Harrow Weald, England@virginmedia television viewing is painful ! Most channels are scrambled . Been a problem on and off for a month. How do we sort !!!!
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Dave (@BigadeeDave) reported from Richmond, England@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
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catskidschaos (@catskidschaos) reported from Richmond, EnglandYay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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HK (@harrydotcom_) reported from St Albans, EnglandNo info from contact centre staff - not able to help and told not getting compensation @virginmedia @MoneyTelegraph text yesterday say resolved, call today to say text sent in error - new resolve date of 18 feb. No explanation. No help. Slow and broadband cutting out.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Smith (@rainbagel) reported@virginmedia Want to cancel my contract. I started talking to your bot on WhatsApp but it stopped responding 2 hours ago 🙄
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Fran Méndez (@FranMendez_) reported@virginmedia Hi @virginmedia I already called 0345454111 option 1, 2 then 4 and waited for more than 1h and you hung up on me several times. At the moment I've been waiting for more than 3 hours in the 07533051809 @WhatsApp chat and it's just a bot. Terrible!
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CRiMEBear (@CRiMEYBear) reported@virginmedia You owe us about £50 now, and we keep counting. We tried to call (was on the phone for two 2hours, was connected to literally every person in the bloody building and then just disconnected, this happened multiple times and you never called back)
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Wesley Fry (@Wesfryday) reportedCan I just swap provider without having to contact the dreaded @virginmedia. The customer service is truly the worse ever, but the product is quite good. But I shouldn’t have to pay for something I’m not even using
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Rob (@roburdick) reported@virginmedia Hello, the problem is no one answers the phone and an hour on hold is too much! I would like to cancel my contract but finding this difficult due to lack of customer support. I would like somebody to call me back. Maybe you could add a callback function?
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CRiMEBear (@CRiMEYBear) reported@virginmedia HONEST TO GOD!!! You guys have by far the WORST service there is. Since 1 1/2 months we are trying to switch our WIFI to our new property and you are just blood INCAPABLE!!! However, you are happy to just take our money, for a service we cannot use.
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Misuzu (@misuzu_solo) reported@virginmedia I need to cancel my services but I need to actually speak to somebody
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Philip Long (@ptalong) reported@virginmedia Trying to cancel my account but can’t get through on the phone. 3rd attempt at calling, been in a queue for over an hour now, have listened to Sam Ryder’s song more times than I can remember. Please help!
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Simon Giles (@sygiles) reported@virginmedia Nothing so not bothered anymore, I’m very disappointed to say the least , had the same issue last time so went through all the stress and confirm tge cancellation only 2 days later received a call explaining how valuable I am
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noëloh 🇮🇪 🇪🇺 🇬🇧 📚 🎨 🏉 (@n03l0h) reported@virginmedia We need to discuss your poor retention offers for existing (indeed, longstanding) Virgin customers -- but how can we if we can't get thru on the phone? My partner has tried your website but evidently that's malfunctioning too.