Virgin Media Outage Report in Waterbeach, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Waterbeach, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waterbeach, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Waterbeach, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, and Burwell.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Wi-fi | 10 days ago |
|
Cambridge
|
Internet | 17 days ago |
|
Cambridge
|
Internet | 17 days ago |
|
Burwell
|
21 days ago | |
|
Cambridge
|
Total Blackout | 30 days ago |
|
Cambridge
|
TV | 1 month ago |
Community Discussion
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Virgin Media Issues Reports Near Waterbeach, England
Latest outage, problems and issue reports in Waterbeach and nearby locations:
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Nigel Leaney (@nleaney) reported from Willingham, England@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
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Andrew J. Brown (Making Footprints Not Blueprints) (@caute) reported from Cambridgeshire, England.@virginmedia Greetings. How on earth is a person supposed to speak to you? I can’t change anything meaningful on your website & your phone system won’t accept my password. So you just keep charging me for out of date kit & poor service. CALL ME or DM me please.
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Nigel Leaney (@nleaney) reported from Willingham, England@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
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Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England@Football101blog @virginmedia And it’s not just one customer. Is there some magic number of customers that make a complaint valid? When you have a business to run, a job to do- and are in lockdown already- days without internet are a major problem.
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James Denton (pen) (@Denton_james) reported from Whaddon, England@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England@virginmedia Internet down since yesterday. Ring: automated message says it’s an area problem. Then told it’s fixed. It stops again-they deny any problem now and suggest it cd be router but insist we wait 48 hours to see. Dau is hosp Dr. working from home! 48 hours no NHS access?
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Tom Bowran (@tombowran) reported from Willingham, England@virginmedia I’ve been through your rubbish instant chat, i’ve been connected by your phone lines back to a phone tech, but I want to speak to a manager in the UK about the diabolical service I’m having both with your products and service
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Nigel Leaney (@nleaney) reported from Willingham, England@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
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Petar Kralev (@PetarKralev) reported from Fen Drayton, England@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
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Harry Aldridge (@HarryAldridge92) reported from Saint Ives, England@virginmedia Hi, I disabled 5ghz on the IP website because someone at ‘Ring Doorbell’ said it will only work on 2.4 but now none of my devices will connect to WiFi. I now can’t log back in to change it back to what it was. Is this something you can please help me with? Thanks
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia another 10 minute broadband outage in CB245* which didn’t show on your status page. This seems to be occurring more frequently 😔
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Aman Coonar (@AmanCoonar) reported from Cambridgeshire, England@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
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Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England@pbw1000 @virginmedia Same problem here, same timing, also in CB4, now one call told it’s not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work line @virginmedia
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Nigel Leaney (@nleaney) reported from Willingham, England@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔
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Andrew J. Brown (Making Footprints Not Blueprints) (@caute) reported from Cambridgeshire, England@virginmedia Greetings. How on earth is a person supposed to speak to you? I can’t change anything meaningful on your website & your phone system won’t accept my password. So you just keep charging me for out of date kit & poor service. CALL ME or DM me please.
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Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England@pbw1000 @virginmedia Same problem here, same timing, also in CB4. Told it was an area problem. But now told it’s fixed so not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work online @virginmedia
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Nigel Leaney (@nleaney) reported from Willingham, England@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.
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gary forster (@garyforster1) reported from Newmarket, England@virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sian Moody 🦋🦋🦋🦋🦋 (@slouisa3) reported@virginmedia how do I request a new WiFi box? We need a new one, it’s terrible
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Ranjith Mahamani (@consultphysio) reported from Peterborough, England@virginmedia Rubbish customer care! Three last minute cancellations over 2 months! Still waiting for broadband installation! Far too many third party contractors who are useless 🙄🙄🙄! Everyone pls stay off Virgin
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David (@gingertrvlguru) reported@virginmedia So it's now finally done, but by your high pressure delaying tactics, I've gone from a satisfied customer at 08.30 this morning to one that is fuming. Totally unacceptable. The whole interaction took an hour. What a waste of time.
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Justin C (@supasaffa) reported@55blueballoons @virginmedia They have the most pathetic call centre and customer service. I was a customer for over 10 years and have received the worst service when leaving them. I will never go back to virgin or recommend them to anyone. Stay away and use Sky
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Simon Singleton (@simon_singleton) reported@virginmedia our internet is still having constant issues after a week of it being flagged on Virgin website. How do we find out ETA of a fix and get a refund for this month?
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Lorna greenheld (@Lorna227) reported@virginmedia I don’t know what’s worse your customer service or the Wi-fi connection. Seriously can’t believe how a company can do what they have the past few days and get away with it.
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GG (@JustGG11) reported@virginmedia I have had a text with a date, Iv had no phone call. This is now an emergency so why have I not been called to explain what’s is happening?
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G Steven (@Openclimb75) reported@gingertrvlguru @virginmedia They were dreadful when my mum had them. Internet never worked properly and trying to get any tech support took hours and was impossible. She cancelled.
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Alexandra Goddard 🏴 🇬🇧😈🐰 (@BLUESKY20) reported@virginmedia And no I don't use WhatsApp. I am just going to have to resign myself to another hour listening to hold music aren't I? I just want an explanation of why I am being charged this much for a service I wasn't using. And that I was out of contract for at the time.
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David (@gingertrvlguru) reportedHi @virginmedia I'm trying to cancel my broadband via your WhatsApp chat service. I've told the person *four* times that I'm not interested in another deal and they still won't process the disconnection. Getting exceptionally frustrated.