Virgin Media Outage Report in Trentham, Stoke-on-Trent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Trentham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trentham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Trentham, Stoke-on-Trent, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford, Crewe and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
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| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
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| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Trentham, England
Latest outage, problems and issue reports in Trentham and nearby locations:
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice
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Daz (Oaky) Holdcroft
(@dazholdcroft1) reported
from
Stoke-on-Trent, England
@TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate
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Tim Ray
(@timothyray) reported
from
Tean, England
@Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.
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Steve woolliscroft
(@swoolly1970) reported
from
Stoke-on-Trent, England
@virginmedia I’m trying to watch @stokecity , I pay you good/ hard earned money for your service and this is what you give #shocking
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Ian Fraser
(@IXL) reported
from
Keele, England
Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?
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Matthew Hughes
(@MattHugheslives) reported
from
Stoke-on-Trent, England
So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?
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Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
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Richy
(@Rich_carless) reported
from
Stoke-on-Trent, England
Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain
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Lesley Arnold
(@LesleyA14768590) reported
from
Stoke-on-Trent, England
Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all
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Kerys🐝🇺🇦🙏🏻
(@Faeeeriee) reported
from
Stoke-on-Trent, England
Think Virgin Media just **** the bed. What’s happened?
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J9PVFC
(@J9PVFC) reported
from
Stoke-on-Trent, England
@virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
@virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.
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Richard Gannon
(@RichardGannon23) reported
from
Newcastle-under-Lyme District, England
@virginmedia my broadband and TV services seem to be down again since 5am
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
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Chris Laws
(@ChrisLaws1) reported
from
Cheadle, England
@virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Marie Lyon
(@Malriel) reported
@virginmedia @virginhelp Just speaking with a Virgin representative called Jack who is trying to help. We need the 200mg to run the Charity but struggling to gain a reduction in services without keeping the broadband speed
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Adam Johnsen
(@aj2o12) reported
@virginmedia @richardbranson I have just been told my installation has been cancelled for the 3rd time prolonging my inability to WFH!!! Not a single reply since my last tweet proves my point re your customer service
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Laird Paul Stainburn
(@thegov1uk) reported
@virginmedia Can someone please tell me how long email is likely to be down in the WF10 area as service status says all ok and 150 is far too busy
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Donna Galbraith
(@DonnaGalbraith6) reported
@Laica23 @virginmedia Can’t say I blame you, good luck in trying to cancel your account. You have to go through retention team who never answer. IF only IF you get through to Customer Services they say can’t do it and you need go through to another department, only to be on hold before it rings off
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sunny singh
(@sunny54980599) reported
@virginmedia I’m costumer of virgin from long and today I got email that my bill going to be £59 from £37 without any reason, after that email I dicied To leave this company and I’m keeping calling on customer service and they not bothering to answer my call
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Jim
(@Jim99209763) reported
@virginmedia any reason your customer services contact number isn’t working? Been told to call back later for 2 days now.
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Chloe
(@chloet1x) reported
@virginmedia Just looked and I received a credit agreement, would it say it in this? I was never given a credit agreement number to access the account
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Baba Yaga
(@SkeetOnYourTeet) reported
@virginmedia my phone line is down I can’t contact via 150, spent 60 mins on 0345 number to try and speak to someone. I get transferred to the department and the person puts the phone down on me. Really fantastic service, I love to be charged by a premium number to hanged up on.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!