Virgin Media Outage Report in Longhirst, Northumberland, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Longhirst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longhirst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Longhirst, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Whitley Bay and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Whitley Bay |
Phone | |
| Borough of North Tyneside |
Wi-fi | |
| Whitley Bay |
Wi-fi | |
| Bedlington |
TV | |
| Borough of North Tyneside |
Internet | |
| Bedlington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Longhirst, England
Latest outage, problems and issue reports in Longhirst and nearby locations:
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Simon Bewick
(@SimonBewick) reported
from
Whitley Bay, England
Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Yep. Intermittent service
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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Chris Wade
(@chriswadehome) reported
from
Whitley Bay, England
@virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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me
(@shenry1972) reported
from
Whitley Bay, England
Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia service down NE26 PANTS
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me
(@shenry1972) reported
from
Whitley Bay, England
Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Well it said no issues, but all my devices will not connect, rebooted router. Nothing..
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia wifi speed is disgustingly slow in NE 27
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jay D P
(@jrpdp) reported
Had a call from @virginmedia trying to keep me as a customer as I have just cancelled my "rolling contract". When I was asked what I wasn't happy with the caller didn't like what I had to say about being ripped off and hung up on me. Typical shocking customer services. #bye 👋
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Jayne Louise 💙
(@Jaynelouise1970) reported
Virgin media are crap over 10 yrs as a customer they send a message saying I'm going be cut off, I paid 2 weeks ago, enquired about reducing channels as I have discovery+ etc I can lose channels except free view saving 33 a month guess I'll be leaving
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Colin Rhodes
(@CRhodesGlassArt) reported
@virginmedia Not removing this tweet until I get this issue sorted out. The call back was arranged for Tuesday at 6pm. We have spoken to 3 different agents now & all have given 3 different answers. Is #virginmedia making policy up as you go along. Can you get a manager to call #disappointed
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Ciaran Donohoe
(@ciarandonohoe) reported
@virginmedia after 4 hrs of waiting to speak to customer services a month ago, as you were taking out the incorrect amount on a monthly basis. You confirmed at the time it’s been resolved and the credit will be applied. Still not sorted. You know own a credit of nearly €900!
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Phil🇬🇧🇮🇱🏴🏴🇮🇪
(@Philsnr) reported
@virginmedia @O2 I wouldn't bother, I'm about to cancel all Virgin Media products as Virgin Media has failed to provide a satisfactory service on my Mobile Account, I've had enough, for weeks I've been unable to call or text out from my number,VM know this, fault not fixed
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Colin Rhodes
(@CRhodesGlassArt) reported
@virginmedia Hi I suggest someone contacts me. My account number is 636222703 area 21 Your customer service agent Abdul S offered us we should leave your company. This isn’t sorting out our original complaint. Still waiting for a call from a manager. #virginmedia #appalling #loyalcustomer
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Lorraine Pryde
(@LorrainePryde) reported
@virginmedia how on earth can I get someone to cancel my contract . It ends next week and I've tried numerous times to call but again have just been cut off.Also if contract ends on the 4th march and email says from the 5th I need to pay £44 how come final bill is for £47.25?!
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Grody🔞
(@pickled_tinker) reported
@vmbusiness sort out your call centers. I am getting sick and tired of picking up a call to be hung up on from you. This is now amounting to harassment and I will be lodging a formal complaint. You waste time from my day and you're making me very angry.
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Dominique
(@nearly5ft) reported
@virginmedia So there’s no option to to get my phone working? You don’t offer customer support and I can’t call customer care because my phone isn’t working. A dead end with absolutely no help.
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Rebecca Watson
(@RebeccaLWatson) reported
@virginmedia someone keeps phoning me about issues with my router saying they're from Virgin. I don't now if it's a hoax or not, can you help?