Virgin Media Outage Report in Longhirst, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Longhirst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longhirst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Longhirst, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Whitley Bay, Bedlington and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Whitley Bay |
Wi-fi | |
| Bedlington |
TV | |
| Borough of North Tyneside |
Internet | |
| Bedlington |
Wi-fi | |
| Whitley Bay |
Internet | |
| Morpeth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Longhirst, England
Latest outage, problems and issue reports in Longhirst and nearby locations:
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Well it said no issues, but all my devices will not connect, rebooted router. Nothing..
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me
(@shenry1972) reported
from
Whitley Bay, England
Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia service down NE26 PANTS
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia No. A problem with order of some description.
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Chris Wade
(@chriswadehome) reported
from
Whitley Bay, England
@virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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me
(@shenry1972) reported
from
Whitley Bay, England
Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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Trish
(@YummyMummyMo) reported
from
Whitley Bay, England
@kidneydoc101 @virginmedia @virginmedia reply to your customer, and sort out the problem. It's not difficult.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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Nigel Auchterlounie
(@spleenal) reported
from
Whitley Bay, England
Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia wifi speed is disgustingly slow in NE 27
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Yep. Intermittent service
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Simon Bewick
(@SimonBewick) reported
from
Whitley Bay, England
Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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G Macklin
(@GMacklin7) reported
Happy customers into disgruntled customers in one poor customer service exercise. #virginbroadband #virginmedia
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Elizabethgracewright
(@Elizabe85312279) reported
@virginmedia YOUR engineer came out on saturday and told me the connection had been broken/cut and he would arrange for an engineer monday. monday has been and gone
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Rachael Birch-Parr
(@rachyp1982) reported
Nice one @virginmedia no sound for 3 weeks, poor customer service, cutting off the call, higher price quoted by the retention team and better offers for new customers, not really much of an incentive to stay after 9 years....
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G Macklin
(@GMacklin7) reported
@virginmedia We have had to cancel our contract because you don’t cover the housing estate we are moving to, for that privilege we are being charged £250. You also want the box back so a courier has been arranged to collect it today, the box is still here. How to turn once
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Elizabethgracewright
(@Elizabe85312279) reported
@virginmedia rang your customer service this morning they sid eng out to me 8am to 1pm range them at 3pm told engineer out before 7pm. rang them just now they dont know nything abt it!!!!!!!!!!!!!!!!!!!!!!!!!!11
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Rachael Birch-Parr
(@rachyp1982) reported
@virginmedia There has been remote diagnostic issues identified with the box following first and second line contact by ourselves, the issue is more the lack of consistency with assistance, and even more ludicrous offers to keep us (double the price of a new customer offer) 🤔
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Castlegate FS
(@castlegate_fs) reported
@virginmedia I’ve spoken to multiple people at Virgin who won’t help! I’ve requested my data in line with GDPR legislation, raised complaints which have had no resolution but I’m told are resolved…unfortunately I do not have enough characters in the tweet to detail the rest. Who can help?
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Spencer Gibson (dyslexic so expect typos)
(@Spanading) reported
@virginmedia I requested a new sim as I was receiving text about not being able to update the settings on my iPhone. It arrived today and I have swapped for the one in my phone. However despite receiving the network update notification, I still cannot connect to the network. Help
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tom_ass
(@MasterOfDonkeys) reported
@virginmedia So, Virgin Media gets to choose your new home for you then? Cool. Your company is dreadful, the connection has been patchy at best and to add insult to injury, your completely happy to shaft people on the way out. Terrible, terrible way to treat people.
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♥️♥️♥️
(@___sophieperks) reported
@virginmedia just set up my new router after joining yourselves. My router light won't turn white, just flashing green. I get a green WiFi symbol. What could be the issue?