Virgin Media Outage Report in Kippax, City and Borough of Leeds, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kippax, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kippax and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kippax, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Batley, Leeds, Wakefield, Dewsbury and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Batley |
Phone | |
| Batley |
Phone | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Wakefield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kippax, England
Latest outage, problems and issue reports in Kippax and nearby locations:
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Shay
(@organised) reported
from
Wakefield, England
@daveyp @virginmedia Fortunes have been made on default settings and **** like this — though honestly I would happily move somewhere just to get virgin again.
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Hi, We have an issue with the broadband (LS8) being slow and laggy the past few days. The broadband is essential for work purposes. Can this be looked into and remedied as soon as possible please?
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Dave Jackson
(@davejackson16) reported
from
Leeds, England
@virginmedia It’s not the point it is an on going problem that you guys know about and it’s been on going for the last few months
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Still absolutely no customer service whatsoever @MoneyTelegraph. Broadband still effectively useless. Such a pity Virgin media treats customers with such disdain.
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia I’m hearing that you have given October 12th as an estimated fix date! Do you seriously think that is acceptable? Should I not work until then?!
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Sure, but can the problem be looked into please? Still no improvement
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Oliver Dean #TeamLH
(@ollieinleeds) reported
from
Wakefield, England
@virginmedia How can can I get hold of you to cancel the TV service and complain about the repeated loss of service on the broadband that is financially impacting me working from home. No answer on the phone, no reply to any form of contact. #disgusting
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Yes, I have checked it again and exactly the same issue. Moreover it is clear that the issue persists since I am unable to perform my remote consultation work today because of the issue. I am really appalled by the way Virgin Media is handling this issue. @MoneyTelegraph
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Jamie Pennington
(@PenningtonJ1978) reported
from
Rothwell, England
@virginmedia Seems like other people are having the same problem John! Poor. Let’s hope it works later!
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Lauren Amy
(@LaurenAxox) reported
from
Leeds, England
@virginmedia can you explain why LS12 is still down after advising it was weekend works? I need to work from home but currently can’t
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Yes, it is, and the situation has still not changed I am afraid. Virgin Media has not given any further information regards this, and Ai have no idea when the issue may be resolved. It is impossible to get any information at all!
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UH Modz 🇬🇧 #NoCrew 🇵🇱
(@uLtImAtE_hAzArD) reported
from
Wakefield, England
@virginmedia wtf all dat have issue with network gone back all day
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Absolutely shocking service from Virgin Media. No communication, no attempt to remedy fault in broadband which has persisted for 3 days! I’d like to make a complaint please
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Lauren Amy
(@LaurenAxox) reported
from
Leeds, England
@virginmedia outage in LS12 - can’t find an update as to when the works will be done - can you advise as I’m supposed to do work from home and currently can’t
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charlotte griffiths
(@charlottegrifff) reported
from
Dewsbury, England
@comparemkt_care hi, i ordered a wifi package with virgin media through you yesterday and part of the deal was a £75 amazon gift voucher but i’m yet to receive it. can you help 😌
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Karla
(@karls2121) reported
from
Leeds, England
Feel like it's only fair to tweet about positive customer service too, so thanks Jake @virginmedia for calling to explain last months issue and reimburse for 3 weeks no internet 👏👏👏
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Professor Emeritus Kevin Hylton PhD
(@KevinHylton1) reported
from
Leeds, England
@virginmedia @debzholmric I’ve spoken to ...7(!) of your customer service staff this evening. 2 dropped the call, most passed me on. None resolved a simple mobile phone issue. This last one (7.44pm) has ‘gone to consult a co-worker...’. (Complete silence now 59 mins in) What kind of service is this?!
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia I have had no communication at all from Virgin Media so I am not even ware that you have logged the issue, nor even that you are doing anything about it. Presumably you will be refunding me for the days where I continue to effectively have no useful internet? @MoneyTelegraph
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Tried this and nothing but an automated service which is no help whatsoever.
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peter shaw
(@petershaw1984) reported
from
Dewsbury, England
@virginmedia i have an appointment for someone to come to my house tomorow to fix my hub. Recieved this message today. Replied NO but they replied as if i had said yes. Can u confirm if someone will still attend my property or not.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Brady’s inbox
(@KateOfHysteria) reported
. @virginmedia my broadband is out (not a local outage) and I’m being told no engineer until Thursday. How is this acceptable service? I work from home and rely on connectivity.
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Asten Regis
(@AstenRegis) reported
@virginmedia why can’t you send me the correct details of the slim plan I purchased? I purchased your 60gb plan for £16 a month but the receipt document says 20gb for £18 & your customer service refuse to send me a correct proof of purchase agreement. This is surely not legal?
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Jeff Baumgartner
(@thebauminator) reported
Liberty Global's Mike Fries reiterates on Q4 call no intention to shut down VirginMedia O2's HFC network amid a big all-fiber upgrade. Expectation is VMO2 will run 2 networks (HFC and FTTP) & put customers on one or the other depending on data needs. More to come @Light_Reading
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Darren Tennant
(@darrenten) reported
@virginmedia Perhaps you might like to cancel the new SIM card that your CS said I need. Seriously you could advise virgin customers to check O2 service updates when they have network issues now we use their network
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Paul Sharkey
(@P_Sharkey) reported
@virginmedia Have been having zero success using your online bot ‘support’. It just sends you in circles. How do I contact a real human being?
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Dr Rajesh Varma
(@healthyteeth4u) reported
@virginmedia unfortunately your customer service leaves alot to desire. Phoned on the 21st to try and disconneft services. Told 30days notice, no problem. Phone today. No record of the cancellation. Tried to talk to 3 reps no helpful information even though the call is logged.
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Suzanne
(@NotthatSuzanne) reported
@MansfieldHerbal @helen_a15 @virginmedia Wtf. I pay £23 with Talk Talk land-line and broadband. I never pay for extra TV.
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Jonathan
(@Jimmycorkill3) reported
@virginmedia the WORST customer service centres ever. Speaking to two people who can barely speak English. Option of wait 4-5 hours for a WhatsApp conversation or ring up and have to repeat yourself 100x and they still get it wrong. 👌🏼
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Tedkata
(@Tedkata13) reported
@virginmedia You guys are absolutely wankers, we changed the hub with a knew one and now the shite Wi-Fi doesn’t even come on for my phone. And our contract is for 500! But it comes for 3 min and it’s gone.. ******* fix this new hub ya ******* nonces and **** your reply for your **** service
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Kassy Bull
(@kassybull) reported
@virginmedia please can you check the internet in our area? W3 6JE Ours seems to have gone down. We have checked cables and turning on and off but still not working for us?