Virgin Media Outage Report in Kings Somborne, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kings Somborne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kings Somborne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kings Somborne, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Andover and Winchester.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Wi-fi | |
| Southampton |
Wi-fi | |
| Southampton |
Total Blackout | |
| Southampton |
Wi-fi | |
| Southampton |
Internet | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kings Somborne, England
Latest outage, problems and issue reports in Kings Somborne and nearby locations:
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Cllr Sarah M Vaughan
(@sarahmvaughan) reported
from
Southampton, England
2/2 @virginmedia @VirginMediaCorp @VMSolutions_ We have waited patiently for 48 hours for Virgin to fix. If you do not resolve today, we will get an electrician to repair and send Virgin the invoice. There is no customer service or H&S for your customers.
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Dmitri Old
(@DmitriusOld) reported
from
Over Wallop, England
I have a go at customer service a lot, but with the move @virginmedia were great, @thameswater exemplary, @SouthernWater a great guy on customer helpline and Test Valley Council efficient and personable. It can be done, you know.
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
You know @btsport, it would be nice to watch the match in UHD, if only the UHD channel wasn't so jittery. 🤦 Whoever's problem it is, whether it's @btsport or @virginmedia, sort it out!!! #RANLIV #ChampionsLeague
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Saturday Night Beaver
(@GingeFTW) reported
from
Andover, England
Is anyone else in Andover having issues with their @virginmedia? Wi-Fi’s been cutting out repeatedly all day
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
So there's me hoping to watch the #SingaporeGP in full before work then it gets delayed by an hour. **** sake. Thank God for the @virginmedia app. (Dear god I hate working late shifts with a passion) #F1
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Ben Goodwin
(@bengood82788338) reported
from
Southampton, England
@virginmedia I have not been able to connect to the Internet for well over 48 hours now, can't work, watch TV or even listen to the radio as no 4g or 5g signal at home. Not happy
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Daniel John 🏴🇪🇺
(@DIZZYDJC) reported
from
West End, England
@virginmedia It's both. I have been doing some digging and it's the upload speeds. They are not getting anywhere over 2MB /sec which is not good enough. It has been very slow over the last couple of days
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moja10s
(@moja10s) reported
from
Andover, England
@virginmedia my mums phone does not work I’ve phoned your so called help line waste of time she is 90 has had a stroke unable to get your operators to understand her has had a letter saying she needs a technician to update her phone line. Now her life line doesn’t work 🤬🤬🤬
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Michael bennett
(@mickeyboy71) reported
from
Andover, England
@virginmedia It is not working, on live chat you wanted to charge me £40 more a month to activate it , joke.
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Sim Dendy
(@SimDendy) reported
from
Romsey, England
Apologies if you can’t get hold of me - @virginmedia have ‘blacklisted’ my phone even though I am not a Virgin customer. After many hours/phone calls they are still unable to explain why & have said I need to write a letter (!) to escalate further 🤯 - any better ideas out there?
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Mike Thornton
(@Mike4Eastleigh) reported
from
Fair Oak, England
@virginmedia So absolutely no help from Virgin Media. My broadband is down. I go on line and it says there are no issues in SO50 6BP. I click on fox my broad band and of course it can’t because I have NO broadband!
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HeresSaintGemma
(@HeresGemma) reported
from
Totton and Eling, England
@virginmedia need help regarding new landline not working?
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia the worst customer service I’ve ever encountered. 6 cancelled installs, no broadband, no Tv, no heating. Unable to work thanks to virgin media. No resolution in sight, just empty promises and apologies.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Further to this, my install date has now been pushed back to 13/12. A quarter of a year later than quoted. This is unacceptable and the joke is, it won’t even happen then! It’ll get pushed back again. My partner is pregnant and Virgin are seriously letting us down. Shameful
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Vivienne 💙🧡🌻
(@Vdweller) reported
from
Southampton, England
@GeorgeMonbiot @timolarch @VodafoneUK My husband had the same problem with Virgin Media after the death of his father. He was given the number of the ‘bereavement department’ and he phoned, assuming they would help. Instead the woman demanded his father’s PIN and said only he could cancel!
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Steve Forbes
(@ForbesyPresents) reported
from
Southampton, England
@tobygilles @virginmedia @bt_uk Never been offered a booster. Had the hub replaced but has made no difference
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Daniel John 🏴🇪🇺
(@DIZZYDJC) reported
from
West End, England
My internet is painfully slow tonight. Checked my router and it's not that, it's the internet itself. What is going on @virginmedia ? Your status says no faults but I can assure you there is. I am paying for 1GB bb and so far only reaching speeds of about 2.25 mb- explain??
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SM
(@southnorthener) reported
from
Southampton, England
@virginmedia No service is SO17 postcode, either TV or internet. Is there an issue?
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Every one of your engineers that I’ve spoken to have also warned me that your customer service is diabolical. The only truth I’ve been told by a Virgin rep
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Damian
(@Damreyuk73) reported
@ThreeUK broadband internet is so unreliable in Bradford. Do not switch to them if you're tempted. They say they're working on issues which are taking longer to fix than planned. Should have stayed with @virginmedia #internet #Broadband
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Mark Nesbitt
(@MarkNesbitt1888) reported
@virginmedia can you advise why you charge line rental of £19 per month for a VOIP set up? You dont rent the line from @WeAreOpenreach and when the broadband cuts out you cant make emergency calls from your landline. its an unjustified charge.
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mostlysparkles
(@mostlysparkles) reported
@virginmedia AWFUL! Repeatedly told your staff NOT to call the phone number of my child, yet you persist. 3 mobiles accounts, landline, broadband & TV, you have my number, my email. LEAVE MY CHILD ALONE! or loose my business & I look at further action.
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Mo Elbedawi
(@MoBedawi) reported
@virginmedia Seem to be that the only thing @virginmedia is offering is their apologies & say sorry but nothing is done to restore the service after an outage for almost a week The audacity they have of delaying the estimated fix time by almost a full day & expect us to just wait #totalripoff
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Sally Wilcock
(@SallyWilcock) reported
@virginmedia no internet all day 😡why can’t we find a number and speak to someone who can test the lines properly. This is happening far too often. I want to leave but only halfway through my contract. You have us over a barrel by giving crap service but then charge to leave!
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GHCeltic 🏴🇺🇦
(@celtic_gh) reported
Martin @MartinSLewis , what are your thoughts on Virgin Media @virginmedia renewal policy, we’ve been with them 15 years, never missed a payment yet a new customer can get a deal on our package for £85 whereas they want to charge us £161 for the same thing?
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Tommy Sheppard MP
(@TommySheppard) reported
Hundreds of households in my constituency have been affected by a broadband outage since Tuesday. With more people WFH and students studying for crucial exams, this is unacceptable. My office is actively raising this with @virginmedia, pressing for a resumption of service ASAP.
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Paula Harmon
(@mrspaulaharmon) reported
@virginmedia Any other solution as I’ve been waiting three hours for an answer on WhatsApp??
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GHCeltic 🏴🇺🇦
(@celtic_gh) reported
@virginmedia So your best offer, to a customer of 15 years whom already has the equipment and has never missed a payment is to remove all the best content and charge them more whilst offering cheaper deals and supplying new equipment to new customers? Disgraceful. @MartinSLewis
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Taggart
(@thirsbinamurdir) reported
@virginmedia I am unable to access your complaint form as I don’t have my log in. Is there an address for your executive office please?