Virgin Media Outage Report in Hindhead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hindhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hindhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hindhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Guildford, Farnborough and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
||
| Guildford |
TV | |
| Guildford |
Internet | |
| Farnborough |
Phone | |
| Guildford |
Internet | |
| Farnborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hindhead, England
Latest outage, problems and issue reports in Hindhead and nearby locations:
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@richardbranson hello Mr Branson, after several years of poor service from virgin media U.K., I’m going to cancel my services, it’s come to the point it’s an utter nonsense service ripping people off! Sorry I had to tweet you
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Ryan Wilson
(@RJHOTCHEF) reported
from
Fleet, England
@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I find I highly frustrating you do everything to dissuade anyone from getting sense to complaints and issues with your service as well as customer services
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I pay nearly £100 a month for a dreadful service overall is that fair
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
For a communications company there's not a lot of information forthcoming 24 hrs into this outage @virginmedia
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I had an appointment on the 28th 1-6 no one turned up only to be told it was done on the 18th, they never even had the Courtesy to let me know
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
@virginmedia Typical patronising reply ... There should be NO incidents of this nature c.f. #outage Saturday evening in this area
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
@virginmedia Bit late now ... This incident was encountered 6 1/2 hrs ago ...
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Evans
(@Rachael98964692) reported
@virginmedia sort your stupid internet out🤬
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Samie-Leigh Stokie Raynes
(@Samie_Leigh94) reported
@virginmedia can you tell my why @NetflixUK are blocking you IP addresses stating that I'm using a vpn when I'm not. Seems to be a massive problem yet neither one of you are willing to resolve.
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Paul O'D
(@podnel67) reported
from
Stittenham, Scotland
@virginmedia That’s how I previously solved the problem - however that option has disappeared from my settings with this SIM
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Caravans Skegness
(@RiaStones) reported
@virginmedia hi! My broadband is intermittent in S61GH, when I go on the app it just says problems in your area? No info when it will be fixed. Do you have this information please? Thanks
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Skoobz
(@PsychoSkoobz) reported
This weeks streams have been messed up due to my @virginmedia broadband being absolutey crap! I've complained about this a lot over the last year, but this last week has been the worst!! Restarting the stream more than 5 times a day due to drop outs isn't helping me at all!! WTF!
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hellcat
(@1lhellcat) reported
@virginmedia turns out our wifi got completely cut out, sorry :3
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Bick Mash
(@BickMash) reported
from
Capel Seion, Wales
@virginmedia what’s the quickest way to speak to someone in the UK? Been with you since 2016 and I swear your service gets worse by the year.
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Paul O'D
(@podnel67) reported
from
Stittenham, Scotland
@virginmedia I don’t have another device to try it in - previously it was an issue I could resolve through roaming settings but the new SIM doesn’t allow for the same changes to be made in the phone. Dial assist is disabled
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lukapietrowieck
(@lukapietrowieck) reported
@virginmedia No need to speak to them again. They had verified my account details and that I was the account holder, and they had heard me tell them to cancel the contract 5 times. There is nothing more I need to speak to them about. Offcom will be informed about this.
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Kirsty 🏁🏴
(@sweet_kd) reported
@virginmedia TV services down in KY62BQ...website says hoping to be fixed by 4pm Tuesday 25th...not acceptable...look forward to my refund for lost services...again...too many issues happening too often!!!